NumberTwelve From Germany, joined Dec 2004, 1431 posts, RR: 10 Posted (8 years 5 months 5 days 1 hour ago) and read 1589 times:
Little disappointed about Thai Airways Frankfurt: during a tombola I won 2 free flights in Economy Class for 2005 and asked during the event, if it's also for Non-Airliners.
TG representitive said, it's no problem at all and wishes me lots of fun with the voucher.
2 days later i had a question concerning the ticket and the lady denied: Sorry, misunderstanding, no ticket, no other present.
Little disappointed about the promises of a so-called 4-star-airline.
Leskova From Germany, joined Oct 2003, 6075 posts, RR: 72 Reply 1, posted (8 years 5 months 5 days 1 hour ago) and read 1563 times:
If you still have the name of the person that told you it would be no problem, try contacting that person again to find out what's going on... or was it the same person that later told you that it was a "misunderstanding"?
In any case - if the vouchers weren't for non-airliners, they should have never given them to you... strange behaviour indeed...
Airmale From Botswana, joined Sep 2004, 368 posts, RR: 2 Reply 3, posted (8 years 5 months 4 days 22 hours ago) and read 1473 times:
This sounds like you have won a ID/AD ticket at a ticket raffle that was only for airline staff. Some airlines exchange tickets for their staff and hold a raffle at christmas. Those tickets are the same as ID/AD tickets, same rules apply. What was the event where you have won the tickets?
NumberTwelve From Germany, joined Dec 2004, 1431 posts, RR: 10 Reply 4, posted (8 years 5 months 4 days 21 hours ago) and read 1463 times:
Airmale, you got it. But I was participating in the event and was not just a visitor. And it was an ID/AD ticket.
But if or if not: if TG would have denied the free ticket it would have been ok for me because of the ID/AD. And there were other exclusive prices without tickets. If somebody said "sorry, not for non-IATA people", i would have participated with the tombola again. But that's not the topic.
The point is: I won a ticket and it's been denied. And on the "Happy winner letter" there was no remark concerning the group of people who will/would win.
Anyway: now I am travelling with QF to Australia and pay Eco ticket - get an Upgrade into 1st, without ID/AD
NumberTwelve From Germany, joined Dec 2004, 1431 posts, RR: 10 Reply 6, posted (8 years 5 months 4 days 20 hours ago) and read 1408 times:
@Airmale - you're absolutely right: no airline is looking for passengers having them in Business Class (not F ) - but as your life experience may tell you: life is a taking and giving. They wouldn't give me something if they don't get something back from me.
Anyway: it just shows what a promise counts.
GuyBetsy1 From Canada, joined Aug 2001, 832 posts, RR: 6 Reply 7, posted (8 years 5 months 4 days 14 hours ago) and read 1317 times:
If QF doesn't even upgrade their top tier Platinum members from economy to First, I very much doubt you'll get that treatment. After all, is there ANY loyalty from you to fly with them after this trip?
NumberTwelve From Germany, joined Dec 2004, 1431 posts, RR: 10 Reply 9, posted (8 years 5 months 3 days 16 hours ago) and read 1103 times:
GuyBetsy: there is loyalty and also QF has advantages from me as a non-QF-coworker. And by the way: no, I am not (any more) a travel agent who issues 2 QF tickets a year and wants to have free flights
6th freedom: I also work in travel industry (not airlines) and TG is a good partner of us. When I as #12 tell them they get a free ticket from us, I am responsible that they get the ticket. If not, I get lots of trouble because our company policy is: a yes is a yes and we have to be reliable.
Ok, I am able to negotiate with the partner if I can't give them free tickets from us but I just can't say: you get a kick in the a**! And that is what TG gave me.
As I said: it happened and it was bad policy, now I know what a promise from a partner means. I wouldnt have been angry if I got no ticket and they told me during the event - but they told me after everything happened.
How would you react?
If you were TG you would do the same, but you are 6th freedom, what would you as person do?