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Who's Fault: US Airways Or American?  
User currently offlineSHUPirate1 From United States of America, joined Sep 2003, 3670 posts, RR: 16
Posted (9 years 8 months 3 weeks 6 days 5 hours ago) and read 6125 times:

Here's the situation...I flew US Airways LGA-361-CLT-728-IAH. US 728 CLT-IAH was thought to be oversold, and as a result, they bumped me onto American flight 659, leaving CLT for DFW at 8:28 AM, connecting to CO 2524 DFW-IAH. This was done at 8:17 AM, and the ticket was confirmed. I got to the American gate (A9, coming from B5), and they refused to accomodate me, not even bothering to look in the computer to see that I was confirmed on American 659 before closing the door. As fate would have it, I went back to B5, found the jetway still open, and was informed that there were seats on US 728 to IAH. Who should I be blaming here? Here's what I figured I should expect from each carrier:

US: one free capacity-controlled roundtrip ticket anywhere within the United States (they did just that)

AA: A voucher on American Airlines for half of the one-way Y-fare for CLT-DFW, on the basis that, truth be told, they involuntarily denied me boarding. Fortunately, I was able to get into IAH on my original flight, 3 hours before the AA flight would have gotten me in, but the wear and tear on dashing both ways from B5 to A9 at CLT, particularly with the AA people not even dealing with me, I feel like I should be entitled to something from them.


Burma's constitutional referendum options: A. Yes, B. Go to Insein Prison!
41 replies: All unread, showing first 25:
 
User currently offlineLuv2fly From United States of America, joined May 2003, 12110 posts, RR: 48
Reply 1, posted (9 years 8 months 3 weeks 6 days 5 hours ago) and read 6054 times:
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Sorry to say this though AA owes you nothing in my opinion, for what its worth. Did US call and confirm that they would actually take you, or did they just FIM you over to them? If US actually did confirm with AA a seat for you then maybe AA should explain themselves to you, though compensation for not taking you and you still ended up at your destination quicker than AA would have gotten you there! That is a stretch, IMHO!


You can cut the irony with a knife
User currently offlineAIR757200 From United States of America, joined Jul 2000, 1579 posts, RR: 7
Reply 2, posted (9 years 8 months 3 weeks 6 days 5 hours ago) and read 6012 times:


If I understand correctly, if US Airways rerouted you to AA (because they were oversold) and if they didn't check with AA first, AA can deny you boarding and send you back to your original airline. (for many reasons: FIM incorrectly issued, non-refundable ticket, oversold AA flight, etc.)

You never bought a ticket on AA so you can't expect any compensation. If anything, US Airways should of provided you with something.

I've had it happen countless times when NW would send over passengers and we were full/oversold and we sent them back to NW.


User currently offlineSHUPirate1 From United States of America, joined Sep 2003, 3670 posts, RR: 16
Reply 3, posted (9 years 8 months 3 weeks 6 days 4 hours ago) and read 5976 times:

Luv2fly, AIR757200-You know, the more I think about it, the more I think I'm being too harsh on AA. However, the fact is, they cleared standby passengers on the flight AFTER I got there (to be fair, they were revenue standby passengers). That said, I really should have no reason to complain in retrospect. I got a free ticket on US, and I got to my destination at the same time as I shoud have. Thanks for knocking some sense into me!


Burma's constitutional referendum options: A. Yes, B. Go to Insein Prison!
User currently offlineAAplatnumflier From , joined Dec 1969, posts, RR:
Reply 4, posted (9 years 8 months 3 weeks 6 days 4 hours ago) and read 5958 times:

It is US Airways fault as said above. The flight could have been full or the gate agents could have been notified by the US Airways agents ahead of time and said no but they still sent you. Who knows but US Airways is at fault.

User currently offlineStlgph From United States of America, joined Oct 2004, 9367 posts, RR: 26
Reply 5, posted (9 years 8 months 3 weeks 6 days 4 hours ago) and read 5940 times:

Well now let me ask you this....a trip was booked for me on AA.com from STL to CVG to CLE on Delta and connecting to Continental Airlines to go from CLE from LGA. It's a multi-city excursion. Problem is...my record locator is through AA and is a complete different number from my confirmed locator number on Delta. Continental, on the other hand, has no record of me whatsoever. So what happens when I get to Cleveland and I go to Continental to try to get to LGA and they wonder who the heck I am? I have ticket print outs from the confirmation emails and from the website...but....!?!?!?!?!?


if assumptions could fly, airliners.net would be the world's busiest airport
User currently offlineAAplatnumflier From , joined Dec 1969, posts, RR:
Reply 6, posted (9 years 8 months 3 weeks 6 days 4 hours ago) and read 5921 times:

Well if you get stuck AA operates from CLE-LGA but I would think that you would just give what you have to CO and it would be fine. I dont know to be truely honest.

User currently offlineAerofan From United States of America, joined Aug 2004, 1517 posts, RR: 2
Reply 7, posted (9 years 8 months 3 weeks 6 days 4 hours ago) and read 5827 times:

Even though your rec loc is different, your name and flight number remain the same. The carrying airlines will be able to recognise you and check you in. This is pretty standard

User currently offlineFlewGSW From United States of America, joined Oct 2004, 148 posts, RR: 0
Reply 8, posted (9 years 8 months 3 weeks 6 days ago) and read 5639 times:

What that todays, December 27th flight? If so it went out full, and left two AA passengers bumped to a later Eagle flight. So AA would not have accepted any other airlines travelers when they could not accomidate their own.

User currently offlineAIR757200 From United States of America, joined Jul 2000, 1579 posts, RR: 7
Reply 9, posted (9 years 8 months 3 weeks 6 days ago) and read 5580 times:


So AA would not have accepted any other airlines travelers when they could not accomidate their own.

I don't think he stated that the AA flight left people behind... his US Airways flight was oversold. But, to comment on your statement... AA would (as would any other airline) obviously get it's own passengers on board before accepting other airline passengers.


User currently offlineSHUPirate1 From United States of America, joined Sep 2003, 3670 posts, RR: 16
Reply 10, posted (9 years 8 months 3 weeks 5 days 23 hours ago) and read 5490 times:

The AA flight left three (not two, as FlewGSW stated) revenue standby passengers behind. The AA flight did NOT, voluntarily or involuntarily, deny boarding to anybody. My question has been, and remains, this: why would American accept my reissue eleven minutes prior to departure, and then deny me boarding without so much of a look at the passenger manifest to see if I was supposed to be on the plane?


Burma's constitutional referendum options: A. Yes, B. Go to Insein Prison!
User currently offlineSeptember11 From United States of America, joined May 2004, 3623 posts, RR: 21
Reply 11, posted (9 years 8 months 3 weeks 5 days 23 hours ago) and read 5472 times:

Personally speaking, it's not US Airways' fault or American's fault. You are just unlucky passenger.

US Airways or American can not be perfect. You have to expect irregular operations at US Airways and American.




Airliners.net of the Future
User currently offlineHaveric From United States of America, joined Jan 2001, 1247 posts, RR: 4
Reply 12, posted (9 years 8 months 3 weeks 5 days 22 hours ago) and read 5431 times:

you got where you wanted to be at the time you wanted to be there. I find the fact that you got anything from US quite amazing. They met the terms of their contract of carriage with you.

User currently offlineCactus739 From United States of America, joined Jan 2004, 2448 posts, RR: 30
Reply 13, posted (9 years 8 months 3 weeks 5 days 22 hours ago) and read 5413 times:

Yeah, but he wants something for the inconvenience.

Take what you got from US and run with it. Use it quickly, and don't check bags.




You can't fix stupid.... - Ron White
User currently offlineSHUPirate1 From United States of America, joined Sep 2003, 3670 posts, RR: 16
Reply 14, posted (9 years 8 months 3 weeks 5 days 22 hours ago) and read 5388 times:

As far as I'm concerned, US Airways has more than acquitted themselves well, which is one reason why, as long as their planes continue to take off and land, they will get most of my business. My concern here is not with US Airways. It's with American, who accepted the reissue, and then denied me boarding. Certainly, I will not hold one (relatively small) incident like this against an airline on its own, and never fly them again, unless it is something significant (see Independence Air). Why would I ask for a voucher FOR FUTURE AMERICAN AIRLINES TRAVEL if I didn't want to fly them? What I can say, however, is that I feel that American should not be totally left off the hook here, and I feel I am entitled to something from them.


Burma's constitutional referendum options: A. Yes, B. Go to Insein Prison!
User currently offlineSeptember11 From United States of America, joined May 2004, 3623 posts, RR: 21
Reply 15, posted (9 years 8 months 3 weeks 5 days 22 hours ago) and read 5374 times:

I think you need to travel more often to get used to those unfortunate airport/flight adventures.

After all, it's fun to fight for yourself with the airlines. Dust at airlines will never settle down.






Airliners.net of the Future
User currently offlineAerofan From United States of America, joined Aug 2004, 1517 posts, RR: 2
Reply 16, posted (9 years 8 months 3 weeks 5 days 22 hours ago) and read 5366 times:

Can't understand either why US gave you something. What inconvenience? You got on the exact flight that you were suppposed to catch. Ah well. Good for you

User currently offlineCactus739 From United States of America, joined Jan 2004, 2448 posts, RR: 30
Reply 17, posted (9 years 8 months 3 weeks 5 days 22 hours ago) and read 5346 times:

So you don't want a voucher from them or you do?

In your original post you say they should give you a voucher. Your statements in response 14 suggest that you don't want a voucher because you don't play to fly AA, but you feel that you are entitled to something.

Unfortunately American owes you nothing. US Airways made your booking on them, US Airways made the goof up. American was following their own procedures and did what they were supposed to do.

Besides, doesn't American have a policy that if your rear isn't in the seat 10 minutes before departure that they reserve the right to give that seat to someone else?




You can't fix stupid.... - Ron White
User currently offlineSHUPirate1 From United States of America, joined Sep 2003, 3670 posts, RR: 16
Reply 18, posted (9 years 8 months 3 weeks 5 days 22 hours ago) and read 5336 times:

Aerofan-They gave me the free ticket voucher when they sent me off to gate A9 for American 659 to catch that departure. If US Airways had asked me to give the voucher back, I would have, however, it's for reasons like that (them letting me keep the voucher, knowing I am valued as a customer rather than a PNR number) that when it comes to booking my next flight that I have to pay for, I will go to US Airways, even with their situation (hopefully they'll survive, although I do have my doubts).


Burma's constitutional referendum options: A. Yes, B. Go to Insein Prison!
User currently offlineSHUPirate1 From United States of America, joined Sep 2003, 3670 posts, RR: 16
Reply 19, posted (9 years 8 months 3 weeks 5 days 21 hours ago) and read 5301 times:

I do want a voucher from American. There are only two airlines in the United States that I will not willingly fly, namely Delta and Independence Air. That has not changed. All airlines are going to have their foul ups, they are just a fact of life. The way that an airline deals with their foul ups, however, is far more important. Additionally, I generally won't refuse to fly an airline based on one incident (Independence Air is an exception, because of the circumstances), most often, in order for me to refuse to willingly fly an airline, there has to be a pattern of such issues and blatant disregard. Clearly, with American in this case, that point has not been reached.


Burma's constitutional referendum options: A. Yes, B. Go to Insein Prison!
User currently offlineAerofan From United States of America, joined Aug 2004, 1517 posts, RR: 2
Reply 20, posted (9 years 8 months 3 weeks 5 days 21 hours ago) and read 5282 times:

Ship- bull! you like most of us will go to the carrier that has the lowest fare. I still do not see why what happened merits any compensation. But as I stated earlier good for you that you got something out of it! IMO all that this merits is an apology.


User currently offlineSHUPirate1 From United States of America, joined Sep 2003, 3670 posts, RR: 16
Reply 21, posted (9 years 8 months 3 weeks 5 days 21 hours ago) and read 5256 times:

Aerofan-bull? Not bull at all. I don't know if you've seen my flights for this year, however, for flights I've actually paid for, or I've booked myself, every single flight has been on either US Airways or United, except for a pair of Independence JFK-IAD-JFK turns, one for the weekend to visit somebody down there and to try them, and one for what was supposed to be an interview with Independence Air. Sure, if the price difference is significant, I'll fly an airline other than US or UA, but given relatively equal prices (meaning, within 50 dollars or so), I'll fly one of the aforementioned bankrupt carriers.


Burma's constitutional referendum options: A. Yes, B. Go to Insein Prison!
User currently offlineCactus739 From United States of America, joined Jan 2004, 2448 posts, RR: 30
Reply 22, posted (9 years 8 months 3 weeks 5 days 21 hours ago) and read 5223 times:

While I don't think you should get jack from American....

what do people that actually work for American think about this "issue"?

(ps - I knew you'd find a way to get your grudge against Indy in this topic)




You can't fix stupid.... - Ron White
User currently offlineKanebear From United States of America, joined May 2002, 953 posts, RR: 1
Reply 23, posted (9 years 8 months 3 weeks 5 days 21 hours ago) and read 5214 times:

SHU - Unless you have hard proof that US confirmed you on AA I would believe entirely that the person you dealt with sent you on a wild goose chase to get you out of their hair. As for AA not dealing with you, while it's poor customer service it doesn't warrant any compensation. If AA knew they weren't going to be able to accommodate their own revenue pax and had already given the seats to their own revenue standbys they should've told you so and sent you on your way. What exactly did the AA GA say to you?

User currently offlineSHUPirate1 From United States of America, joined Sep 2003, 3670 posts, RR: 16
Reply 24, posted (9 years 8 months 3 weeks 5 days 21 hours ago) and read 5197 times:

Kanebear-I have the hard proof that US confirmed me on AA. In fact, I even asked for (and received) the SABRE printouts that showed me being confirmed on the American flight. As for them giving the seats to their own revenue standbys, they didn't until after I had already showed up at the gate and told them I had a confirmed reservation, and the American gate agent didn't even think to look at her computer for me.


Burma's constitutional referendum options: A. Yes, B. Go to Insein Prison!
25 Phatfarmlines : Given the flight numbers you provided: AA 659 is scheduled to depart at 8:28 a.m. from CLT bound to DFW. The rebooking by the US agents occured, accor
26 DAYGS : In addition to the above post immediately above, airlines are required to call another airline direct on the day of departure to confirm space. It can
27 Iberia340600 : US Airways is at fault. It is AA's policy to close check-in 15 minutes prior to departure. They are not going to be responsible for US's wrongdoing. B
28 N9801F : AA probably has a legitimate out. Airlines used to have 'freesale agreements' which defined terms for how they could book each others' seats. The way
29 SHUPirate1 : How does American have a legitimate out...here's what happened, from the SABRE records: 7:55 AM: Attempted to book US 1452, CLTORD, AA 559 ORDIAH in f
30 Bucky707 : The bottom line is who sold you the ticket? That is who's responsible.
31 Cactus739 : Well, unless SABRE can show that your rear was in that seat at the AA REQUIRED 15 minutes before departure, then you don't have a leg to stand on (or
32 Post contains images SLVRBLT : SHUPirate - We don't owe you anything. Ridiculous, really, for US to rebook a customer on another airline 11 minutes prior to departure. That's doomed
33 Aerofan : Stop being greedy and go on your way. AA does not owe you anything. US only owed you an apology, yet you got a free ticket as well. Be happy and thank
34 Jkudall : You were not denied boarding by AA if US booked you 11 minutes before AA's departure time. That was a big no no on US Airways' part. Unless they talke
35 AIR757200 : However, I still feel like American owes me something, after all, I was technically involuntarily denied boarding on AA659, To put it bluntly, you we
36 SHUPirate1 : Here's the pertinent SABRE line, which shows I was a confirmed passenger: A3S SSR TKNE AA HK1 (Held and Konfirmed (sic)) CLTDFW0659Y27DEC/(number dele
37 Post contains images AAR90 : why would American accept my reissue eleven minutes prior to departure, and then deny me boarding without so much of a look at the passenger manifest
38 Jkudall : You aren't getting the point. US should not have booked you on that flight that soon before departure. Just because your reservation says you were HK'
39 Aa777flyer : Shupirate- Bottom line AA owes you NOTHING. As stated previous, unless US called AA diectly to get the OK to put you on the flight, you are owed NOTHI
40 SHUPirate1 : They hadn't accomodated all of AA's passengers that they needed to. The flight was, at the time of boarding, undersold by seven. Four of those had con
41 KANEBEAR : SHUPirate, at some point you have to realize that you're wrong, not owed anything and not going to get anything. It doesn't matter that US confirmed y
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