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United Airlines Bus Service  
User currently offlineNWAFA From United States of America, joined Dec 2003, 1893 posts, RR: 16
Posted (9 years 12 months 2 days 20 hours ago) and read 5394 times:

Airline charters buses for stranded Iowa passengers
Associated Press
December 29, 2004 UBUS1230


DES MOINES, Iowa -- Welcome and thank you for using Des Moines International Airport! Please have your boarding pass and ID ready as you approach the ... bus?

A combination of two canceled flights and holiday travel snags forced United Airlines to bus passengers about 330 miles to Chicago to catch connecting flights.

Passengers said they were told the next United flight from Des Moines to Chicago with any extra room would be Thursday or Friday, so United chartered two buses Monday and another Tuesday to send passengers on their way.

``It was chaos, to tell you the truth,'' Des Moines resident Patrick Sriedel, 19, said on his cellular telephone aboard the Chicago-bound bus Tuesday.

A United spokesman attributed the travel problems to snowstorms that socked the Northeast over the weekend and left the airline short-staffed across the country.

``It's kind of a last measure when we've exhausted all other options,'' said United spokesman Jeff Green. ``Our No. 1 priority is to get people to their destination.''

A total of 224 passengers had reservations for the two canceled flights, but United's Green didn't know how many ended up on the buses.

Many tried to keep their spirits high on the five-hour-plus road trip to Chicago's O'Hare International Airport.

``You might as well laugh. What else are you going to do?'' said Jean Carroccio, 48, who hoped to reach her home in Washington, D.C., before the new year.

To make matters worse, she said, the bus driver got lost as they left the Des Moines airport, and riders were taken on a brief tour of West Des Moines before heading east. In addition, agents from United said that who cares how you get there, just be glad we are doing somthing for you.



THANK YOU FOR FLYING NORTHWEST AIRLINES, WE TRULY APPRECIATE YOUR BUSINESS!
19 replies: All unread, jump to last
 
User currently offlineTWFirst From Vatican City, joined Apr 2000, 6346 posts, RR: 51
Reply 1, posted (9 years 12 months 2 days 20 hours ago) and read 5375 times:

I read this earlier today and laughed, but was also amazed... I can't believe that was their only option... they couldn't send over a plane or reaccommodate folks through MSP??


An unexamined life isn't worth living.
User currently offlineNWAFA From United States of America, joined Dec 2003, 1893 posts, RR: 16
Reply 2, posted (9 years 12 months 2 days 20 hours ago) and read 5367 times:

The part that I was amazed with was what agents were telling people, that at least they did somthing. yikes.


THANK YOU FOR FLYING NORTHWEST AIRLINES, WE TRULY APPRECIATE YOUR BUSINESS!
User currently offlineATWZW170 From United States of America, joined Oct 2004, 904 posts, RR: 3
Reply 3, posted (9 years 12 months 2 days 20 hours ago) and read 5364 times:

Doesn't surprise me that an agent said that....but now that it's in print you can be sure that UA will find out who and fire that agent.


Success is getting what you want...happiness is liking what you get
User currently offlineBicoastal From , joined Dec 1969, posts, RR:
Reply 4, posted (9 years 12 months 2 days 20 hours ago) and read 5362 times:

Actually, that's good thinking and service by United. There will always be travelers who whine, but screw them. The airline, of course, could not control the weather which stranded its aircraft. During the peak holiday traveling season, there are never "spare" aircraft or crew just sitting around unutilized. Rebooking is tough because flights on subsequent days are likely filled to the brim, too. So rather than have passengers wait for days, get them to Chicago in 5 or so hours where their chances of flying onward are so much better.

Good job, UA!

How many buses did US Airways charter????? None.


User currently offlineB4real From United States of America, joined Aug 2003, 2661 posts, RR: 5
Reply 5, posted (9 years 12 months 2 days 20 hours ago) and read 5357 times:

I've seen this happen very frequently on cancelled or diverted flights from DTW-GRR, DTW-GRR, CVG-SDF, CVG-DAY, CVG-CMH, CVG-IND, CVG-LEX, and others. I think it is a good solution. Though 5 hours is a little long.


B4REAL, spelled like it sounds
User currently offlineLuv2fly From United States of America, joined May 2003, 12150 posts, RR: 49
Reply 6, posted (9 years 12 months 2 days 20 hours ago) and read 5335 times:

"To make matters worse, she said, the bus driver got lost as they left the Des Moines airport, and riders were taken on a brief tour of West Des Moines before heading east. In addition, agents from United said that who cares how you get there, just be glad we are doing something for you."

I think the above expression sums up the whole travel experience and attitude this past Holiday season in a nutshell to say the least!



You can cut the irony with a knife
User currently offlineTWFirst From Vatican City, joined Apr 2000, 6346 posts, RR: 51
Reply 7, posted (9 years 12 months 2 days 20 hours ago) and read 5332 times:

>>Doesn't surprise me that an agent said that<<

Said what? I think I'm missing what you and NWAFA are talking about.



An unexamined life isn't worth living.
User currently offlineTWFirst From Vatican City, joined Apr 2000, 6346 posts, RR: 51
Reply 8, posted (9 years 12 months 2 days 20 hours ago) and read 5329 times:

Never mind, I just got it.


An unexamined life isn't worth living.
User currently offlineATWZW170 From United States of America, joined Oct 2004, 904 posts, RR: 3
Reply 9, posted (9 years 12 months 2 days 20 hours ago) and read 5314 times:

Getting a bus is a LOT of money! It's the last thing an airline will do. We used to do it from MKE - ORD when UA would cancel a lot of our flights and there was no other way to get passengers out of town...but it's the LAST thing we will do only because of the cost. Five hours is a long time, but waiting four days is even longer. I have to admit, if I were a passenger who paid what was supposed to be a 45 minute flight and it turned into a 5 hour drive, I'd be a little upset as well.


Success is getting what you want...happiness is liking what you get
User currently offlineBicoastal From , joined Dec 1969, posts, RR:
Reply 10, posted (9 years 12 months 2 days 20 hours ago) and read 5300 times:

Hmmm....when you're about to complain about your 5 hour bus ride, stop for a minute and think about the 50,000 plus lives lost recently around the Indian Ocean. It puts things in perspective and you learn to be patient with the little things in life.

User currently offlineATWZW170 From United States of America, joined Oct 2004, 904 posts, RR: 3
Reply 11, posted (9 years 12 months 2 days 20 hours ago) and read 5285 times:

Most people in the US don't see it that way. It seems that a lot of people in this country only recognize that sort of disaster when it affects them directly. They hear about it on TV, shake their heads because it's bad, and then go on like nothing happend. I doubt very highly that many people in that line were just grateful that they had a ride.


Success is getting what you want...happiness is liking what you get
User currently offlineTWFirst From Vatican City, joined Apr 2000, 6346 posts, RR: 51
Reply 12, posted (9 years 12 months 2 days 20 hours ago) and read 5284 times:

That's very philosophical Bicoastal... so I take it the consumer should always accept the service/product one receives without complaint, regardless of whether it conforms to what was promised/advertised/terms of contract?

Should the people who sat 8-9 hours on NW planes in DTW a few years ago not have complained because, according to the airline, the situation was caused by weather?





An unexamined life isn't worth living.
User currently offlineTWFirst From Vatican City, joined Apr 2000, 6346 posts, RR: 51
Reply 13, posted (9 years 12 months 2 days 20 hours ago) and read 5275 times:

The disaster in Asia is horrible beyond belief... but linking that to this situation is illogical. And generalizing by saying Americans don't care about such things unless it affects them directly is complete bullpucky....


An unexamined life isn't worth living.
User currently offlineATWZW170 From United States of America, joined Oct 2004, 904 posts, RR: 3
Reply 14, posted (9 years 12 months 2 days 19 hours ago) and read 5267 times:

I'm not saying they don't care, it just doesn't affect many people the same way. Not many people are going to sit down and reflect on what life means after what has happend in Asia. Now, when Sept 11 hit, yes, all of us were touched by the event because it happend here. When things such as this are so far away, it isn't something a lot of people focus on. And no, this isn't supposed to sound harsh, even though some of you may read that into this post.


Success is getting what you want...happiness is liking what you get
User currently offlineBicoastal From , joined Dec 1969, posts, RR:
Reply 15, posted (9 years 12 months 2 days 19 hours ago) and read 5265 times:

I seem to remember, too, on an episode of A&E's "Airline" about everyone's darling, Southwest. They bused people from Detroit to Chicago...or maybe Chicago to Detroit. So bussing as a backup happens to the best of them, even WN.

User currently offlineTWFirst From Vatican City, joined Apr 2000, 6346 posts, RR: 51
Reply 16, posted (9 years 12 months 2 days 19 hours ago) and read 5247 times:

>>So bussing as a backup happens to the best of them, even WN. <<

Fine.... but that doesn't mean the customer doesn't have a right to be upset or file a complaint about it.



An unexamined life isn't worth living.
User currently offlineFLY777UAL From United States of America, joined May 1999, 4512 posts, RR: 3
Reply 17, posted (9 years 12 months 2 days 16 hours ago) and read 5108 times:

"agents from United said that who cares how you get there, just be glad we are doing somthing for you."

...I'll bet the close to 300 passengers on NW33 would have loved to hear that phrase during the 28th hour of their ordeal...

F L Y 7 7 7 U A L


User currently offlineBigOrange From United States of America, joined Apr 2004, 2375 posts, RR: 3
Reply 18, posted (9 years 12 months 2 days 16 hours ago) and read 5088 times:

This is a common occurrence in the UK, with weather diversions and cancellations.

There is a company based at MAN, who do not have any of their own buses, they just call round all the other bus companies when an airline contacts them for a bus to get pax between airports.

The rail companies also do the same thing, but much more frequently!


User currently offlineStowAway From United States of America, joined Dec 2004, 640 posts, RR: 4
Reply 19, posted (9 years 12 months 2 days 14 hours ago) and read 4959 times:

We had to do it on a SkyWest flight once.  Smile A ORD-MEM flight diverted into Nashville for fuel, and the good folks who make the decisions decided they wanted the plane back in ORD immediately. Sure enough, we got 2 buses to send the passengers on. If only we had the weather to pawn the delay on.  Big grin


A monkey's ass always talks crap.
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