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Amsterdam Airport Introduces Self-service Boarding  
User currently offlineGlobeTrekker From Netherlands, joined Dec 2003, 851 posts, RR: 15
Posted (9 years 3 months 3 weeks 5 days 3 hours ago) and read 3891 times:

As of today some pax traveling through AMS can make use of self-service boarding. This means that pax traveling with an e-ticket can get onboard an aircraft without any contact with airline or airport staff. This service will be only available at gates C11 and C13 in the meantime.

Schiphol expects that by summer 2005 all gates at the C-pier will have this service. According to Schiphol Airport self-service boarding is a way for pax to travel efficiently. The equipment is an investment by Amsterdam Airport Schiphol.

For airlines this service provides a better flow in the departure procedures.
Because of this self-service boarding, less gate agents are needed, which in turn is cost saving.

This new self-service facility is developed in close collaboration with KLM, seeing that almost every flight departing the C-pier is handled by KLM, such as Transavia, Maersk and Meridiana. However the self-service boarding is developed for common use for every airline.

Source: The Schiphol Group

GlobeTrekker


The World Is A Book And Those Who Do Not Travel Read Only A Page
34 replies: All unread, showing first 25:
 
User currently offlineM404 From United States of America, joined Nov 2003, 2220 posts, RR: 5
Reply 1, posted (9 years 3 months 3 weeks 5 days 2 hours ago) and read 3844 times:
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I know that systems like this are being researched or modified by US carriers. At least one company is looking into having the FA board the flight thus eliminating one gate agent. Union concern and pay for the FA have to be resolved. Why should an FA do it if they are not getting paid until take off? How the public takes to the idea is important as well. Will it be surmised that this is just another example of less passenger service for those that want the human touch?

I call it the Automat approach.



Less sarcasm and more thought equal better understanding
User currently offlineLuxair From Netherlands, joined Jan 2001, 835 posts, RR: 2
Reply 2, posted (9 years 3 months 3 weeks 4 days 17 hours ago) and read 3685 times:
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I have no words for that, they are going realy crazy, one should automatise the job of the CEO's maybe that would help in the future  Pissed I hope that passengers and everybody is smart enough to boycott such stupid systems.
Gone the time where friendly staff is waiting for you with a smile to board!!! What a nonsense!!!



Marvin Lee Cooper
User currently offlineTreg From Estonia, joined Oct 2001, 535 posts, RR: 0
Reply 3, posted (9 years 3 months 3 weeks 4 days 17 hours ago) and read 3675 times:

Luxair, what's the point??

IMHO the automatic check-in machines are a real bless (at least SAS ones)! They work fast, you can choose your own seat, usually much shorter queues. I always use those, where available. Reduces check-in time tremendously.


User currently offlineDIJKKIJK From France, joined Jul 2003, 1747 posts, RR: 5
Reply 4, posted (9 years 3 months 3 weeks 4 days 17 hours ago) and read 3665 times:

This means that pax traveling with an e-ticket can get onboard an aircraft without any contact with airline or airport staff

Surely, they still would have to pass through security.....




Never argue with idiots. They will bring you down to their level, and beat you with experience.
User currently offlineJRadier From Netherlands, joined Sep 2004, 4650 posts, RR: 50
Reply 5, posted (9 years 3 months 3 weeks 4 days 16 hours ago) and read 3653 times:

Luxair: What is the bad point about this? It is cheaper, thus lower ticket prices, it's more efficient, thus faster. What is the problem. It isn't safety, I'm sure they sorted that out.


For once you have tasted flight you will walk the earth with your eyes turned skywards, for there you have been and ther
User currently offlineMats From United States of America, joined Jul 2003, 611 posts, RR: 1
Reply 6, posted (9 years 3 months 3 weeks 4 days 14 hours ago) and read 3556 times:

Biometric technology has become cheaper and more readily available, so this just might work. At the hospital, we all use fingerprint readers to access medications, so I can see this technology becoming more readily available at airports.

Prior to September 11, one could easily board a Delta flight using just an elite frequent flyer card, no boarding card needed. The gate readers could just be adapted to add a fingerprint scanner.

Amsterdam seems like an unlikely choice because security screening for intercontinental flights rivals only Tel Aviv and Manila. Passengers have at least two document inspections and interviews. But I'm sure that the automatic boarding will be limited to lower risk flights.

The other problem is that passengers might be clueless. It's hard enough for passengers to have their passports or ID's ready to board, I can't imagine watching some of them using automatic boarding technology. There will certainly still need to be airline staff around to assist the technology inept.


User currently offlineNdebele From Germany, joined Apr 2001, 2898 posts, RR: 23
Reply 7, posted (9 years 3 months 3 weeks 4 days 14 hours ago) and read 3551 times:

I agree with Luxair, it makes flying more and more unpersonal. I never ever use those check-in machines, and you will never see me using these self-service boarding machines. I really prefer waiting two, maybe five minutes at the check-in counter over getting my boarding pass from one of those machines, it's so unpersonal.

I have no words for that, they are going realy crazy, one should automatise the job of the CEO's maybe that would help in the future
LOL  Big thumbs up


User currently offlineServisairkid From , joined Dec 1969, posts, RR:
Reply 8, posted (9 years 3 months 3 weeks 4 days 14 hours ago) and read 3537 times:

I agree with luxair too. With gate and check in agents you have someone to talk and you know if you have any problems that there is someone to help you. What next? Self service flights with no fa?

User currently offlineLamedianaranja From Venezuela, joined Nov 2004, 1246 posts, RR: 21
Reply 9, posted (9 years 3 months 3 weeks 4 days 14 hours ago) and read 3537 times:

I was at gate C11 this morning, and I tell you, it was a mess!
The machine ate all the electronic boarding passes from the US, didn't advise about seatchanges and refused to board barcode boarding passes.
So we had a lot of double seatings and missing pax who turned out to be on board eventually. If it works, yes great idea, like the check-in machines. But apparently we're not ready for this. It wasn't tested either, by the way. So now the damage to this gate is done, and we'll have to work with it all over C-pier, yes.
Can you imagine an overbooked flight or a configuration change with really lots of seatchanges?



I wish that all skies were orange and blue!!
User currently offlineServisairkid From , joined Dec 1969, posts, RR:
Reply 10, posted (9 years 3 months 3 weeks 4 days 14 hours ago) and read 3515 times:

A clear example of why it should not be brought into service. I can see that in the future EZY will introduce it and get rid of airport staff completely. I would not fly with them if that happened.

User currently offlineEuroBonus From Denmark, joined Nov 2004, 96 posts, RR: 0
Reply 11, posted (9 years 3 months 3 weeks 4 days 14 hours ago) and read 3505 times:

I really enjoy the self service machines at CPH. They were set up by SAS but now they also service other airlines such as Maersk and Sterling. CPH plans to set up machines servicing all airlines to avoid hundreds of different self service machines.

The lines in CPH T3 are often terribly long at the Star Alliance desks, it's a really big pleasure to be able to serve yourself with or without baggage. But I noticed the SAS staff are not so effective to guide and introduce people using the machines. I guess many people don't feel so comfortable using the machines.

Happy new year


User currently offlineServisairkid From , joined Dec 1969, posts, RR:
Reply 12, posted (9 years 3 months 3 weeks 4 days 14 hours ago) and read 3477 times:

How do self check in work. I don't know where the bags go?

User currently offlineLuxair From Netherlands, joined Jan 2001, 835 posts, RR: 2
Reply 13, posted (9 years 3 months 3 weeks 4 days 12 hours ago) and read 3413 times:
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Well, I would like to be more precise 'cause I think that we are talking about different things here  Smile/happy/getting dizzy The new system what they mean is not at the check-in (we are already used to that?!?!?!?) but at the moment where the passengers enter the gate to board the aircraft. I think it would be nice for the future to have still one or two gate agents present there. It is much more personal and customer friendly to have gate agents. To make clear my point is that we all would like to have jobs in the future included our children maybe I'm going a bit far but by automatising everything we not only loose jobs but the most important we will loose
more and more the personal contact with people. Maybe some people for sure don't care about that but I do.



Marvin Lee Cooper
User currently offlineBmed From United Kingdom, joined Dec 2004, 860 posts, RR: 7
Reply 14, posted (9 years 3 months 3 weeks 4 days 12 hours ago) and read 3406 times:

I agree with you 100% there luxair. I would like to go into the industry after uni but in 3 years time the only jobs left will be flight/cabin crew and maintance left. No tough CSA's dealing with angry passengers.


Living the jetset life! No better way to be
User currently offlineSabena332 From , joined Dec 1969, posts, RR:
Reply 15, posted (9 years 3 months 3 weeks 4 days 12 hours ago) and read 3387 times:

I used this system quite often at FRA and I like it very much.

When eTickets are available I always choose them because I can check-in at these check-in automats and choose the seat by myself, furthermore I can board the plane by myself via the self boarding gates which are usually quite empty compared to the regular gates.

I also enjoy that I don't have direct contact with the check-in and gate agents, especially when I am flying on Lufthansa, this people are rude and unfriendly anyway.

Of course will some check-in and gate agents loose their jobs when this system will become more popular but that's the way it is, there are countless other examples where people lost their jobs in favor of computers.

Patrick


User currently offlineLuxair From Netherlands, joined Jan 2001, 835 posts, RR: 2
Reply 16, posted (9 years 3 months 3 weeks 4 days 12 hours ago) and read 3383 times:
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Oh Btw I forgot to tell you how perfect those human replacing machines are by when last I flew to BKK in November I tried to check in at those fully automatic check in machines unsucessfully because my passport is issued by my ambassy and is handwritten so the machine could not identify my passport so at the end after 5 minutes of delay  Wink/being sarcastic I checked in the usual way well I only hope that they improve those machines in the future.......for a fast check in!!!

PS.: to make it clear I'm not against every automatisation and somethimes it is very usefull but somethimes it isn't.



Marvin Lee Cooper
User currently offlineEuroBonus From Denmark, joined Nov 2004, 96 posts, RR: 0
Reply 17, posted (9 years 3 months 3 weeks 4 days 12 hours ago) and read 3369 times:

Servisairkid

By using SAS's self service machines u can print out baggage tags for max. 2 pieces of luggage - u put the tags on yourself, and go to the "Baggage Drop" counters and leave ur baggage there, and some staff will check the weight, ask for additional ID, etc.

You will also be able to board at SAS planes with the chosen credit or mileage card holding the etkt - almost no contact w the staff. I don't know how the AMS system will work. Is it only available to etkt holders, or for all?


User currently offlineBMED From United Kingdom, joined Dec 2004, 860 posts, RR: 7
Reply 18, posted (9 years 3 months 3 weeks 4 days 10 hours ago) and read 3309 times:

So whats the point in having these machines if for passengers with hold luggage still need to check with an CSA?


Living the jetset life! No better way to be
User currently offlineJetboyTWA From United States of America, joined Jul 1999, 388 posts, RR: 4
Reply 19, posted (9 years 3 months 3 weeks 4 days 10 hours ago) and read 3282 times:

What's next? Self-service flights with no pilots?

Ryan


User currently offlineB4real From United States of America, joined Aug 2003, 2613 posts, RR: 6
Reply 20, posted (9 years 3 months 3 weeks 4 days 9 hours ago) and read 3263 times:

JetboyTWA:

"What's next? Self-service flights with no pilots?"

By the age in your profile, it may happen in your lifetime. Or at least with no FA.



B4REAL, spelled like it sounds
User currently offlineGSPSPOT From United States of America, joined Sep 2003, 2968 posts, RR: 2
Reply 21, posted (9 years 3 months 3 weeks 4 days 9 hours ago) and read 3228 times:

What happens (as with the problems last weekend in the U.S.) when there area massive delays and cancellations? What then?


Finally made it to an airline mecca!
User currently offlineBMED From United Kingdom, joined Dec 2004, 860 posts, RR: 7
Reply 22, posted (9 years 3 months 3 weeks 4 days 9 hours ago) and read 3202 times:

You are on your own looking at the info boards waiting for some sort of information.


Living the jetset life! No better way to be
User currently offlineAMS From United States of America, joined Aug 2003, 1689 posts, RR: 11
Reply 23, posted (9 years 3 months 3 weeks 4 days 7 hours ago) and read 3122 times:

I used this system quite often at FRA and I like it very much.

I also tried it at LH/FRA, but it did not work, because my boarding pass was issued by UA!....The Gate agent advised me that it only works with Actual LH boarding passes, and since most pax on my route FRA-AMS were transfer pax and were holding Star alliance B.P it was not convenient!

Regards,
AMS




User currently offlineOB1504 From United States of America, joined Jul 2004, 3238 posts, RR: 9
Reply 24, posted (9 years 3 months 3 weeks 4 days 7 hours ago) and read 3108 times:

What if they implement it like Home Depot (major hardware store chain) here in the U.S. does with their self-service check-out? For every 4 self-check-out machines there's an attendant to help with any oversize items or if there are any special circumstances. This way at least some gate agents keep their jobs and adding a bit of a personal touch, but it's still an automated procedure.

25 Afay1 : Isn't this system close to operation with Southwest in the US? One can book a ticket online, print out the boarding pass (or use a machine at the airp
26 Starlionblue : So whats the point in having these machines if for passengers with hold luggage still need to check with an CSA? Since you print your boarding pass, s
27 Post contains images Aviopic : As far as i know this is in use for more then a year already. Albeit only in terminal 1. Willem
28 GlobeTrekker : @ Aviopic: I think you are confusing self-service check-in with self-service boarding. GlobeTrekker
29 M404 : I need a little clarification. Is any human agent at a podium (of course, I would assume)? Who opens the gate for boarding (checks the acft and f/As f
30 Venezuela747 : What airlines operate from gates C11-C13 and in the pier C
31 GlobeTrekker : @ Venezuela747 As stated in the opening post KLM and airlines that are handled by KLM, such as Transavia Airlines, Maersk, Meridiana etc. GlobeTrekker
32 Heisan67 : Such self service boarding has been introduced in Norway 1 year ago and works very well. Almost all airports have this system now. Travelling with had
33 PH-BFA : So now it is possible at Schiphol to check in your self at one of the self service check-in machines(no staff needed), then proceed to immigration and
34 Zvezda : Automation does not reduce the overall number of jobs in the economy. It replaces boring simple jobs with interesting challenging jobs and raises prod
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