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Ryanair: No Care Over Tsunami Disaster Family  
User currently offlineGKirk From UK - Scotland, joined Jun 2000, 25347 posts, RR: 54
Posted (11 years 4 months 3 weeks 2 days 7 hours ago) and read 8567 times:


FFS, They could have least shown some humanity, despite it being against their policy?

When you hear the noise of the Tartan Army Boys, we'll be coming down the road!
54 replies: All unread, showing first 25:
User currently offlineJasepl From India, joined Jul 2004, 3582 posts, RR: 36
Reply 1, posted (11 years 4 months 3 weeks 2 days 7 hours ago) and read 8514 times:

Sometimes low cost = low class.

Still, we don't know the whole story and €1,100 to do LON-DUB seems a bit much on any carrier. How big was his family anyway?

User currently offlineGodBless From Sweden, joined Apr 2000, 2753 posts, RR: 15
Reply 2, posted (11 years 4 months 3 weeks 2 days 7 hours ago) and read 8508 times:

The day will come when FR will realize that they are not alone on the market of LCC and people will always choose any other option, alone for the fact that Ryanair will treat them like cattle, not only so inside the plane, while others add humanity to their service.


User currently offlineGKirk From UK - Scotland, joined Jun 2000, 25347 posts, RR: 54
Reply 3, posted (11 years 4 months 3 weeks 2 days 7 hours ago) and read 8484 times:

Sorry, to b fair, dont know much about it, only read about it on Pprune. Perhaps the topic is misleading, I dunno.
Pe@rson, care to comment?

When you hear the noise of the Tartan Army Boys, we'll be coming down the road!
User currently onlinePe@rson From United Kingdom, joined Jan 2001, 19610 posts, RR: 51
Reply 4, posted (11 years 4 months 3 weeks 2 days 7 hours ago) and read 8483 times:

"You can change your booking online up to 12 hours prior to scheduled departure. Between 12 and 3 hours prior to your scheduled departure you can change your booking by contacting your local Ryanair reservations centre, subject to call centre opening hours."

Evidently this family did not comply with the clearly stated rules, so were not entitled to change the flight times or anything else. FR could, of course, have used its discretion, but that would result in other people saying 'Oh, but you did it for them...' What would FR have received if it allowed these people to fly without them purcashing new tickets? Nothing - it would not have even been in the newspapers. It think it is important to differenciate between business and giving unnecessary hand-outs. If, of course, FR was to offer a financial donation to help rebuild areas or for food and drink or whatever, then that would be different: it would get the publicity.

"Everyone writing for the Telegraph knows that the way to grab eyeballs is with Ryanair and/or sex."
User currently offlineAloges From Germany, joined Jan 2006, 9428 posts, RR: 39
Reply 5, posted (11 years 4 months 3 weeks 2 days 7 hours ago) and read 8431 times:

reason #962 to boycott Ryanair if in any way possible

Walk together, talk together all ye peoples of the earth. Then, and only then, shall ye have peace.
User currently offlineGKirk From UK - Scotland, joined Jun 2000, 25347 posts, RR: 54
Reply 6, posted (11 years 4 months 3 weeks 2 days 7 hours ago) and read 8408 times:

The way I see it:
The family were returning home late from a natural disaster hit area. Ryanair acted unfairly.

When you hear the noise of the Tartan Army Boys, we'll be coming down the road!
User currently offlineHiflyer From United States of America, joined Nov 2004, 2249 posts, RR: 3
Reply 7, posted (11 years 4 months 3 weeks 2 days 6 hours ago) and read 8315 times:

welcome to lcc and no service....everyone is voting with their wallet...and full service flying is a dinosaur.....do NOT expect full service rule bending on a LCC...

User currently offlineRayPettit From United Kingdom, joined May 2002, 608 posts, RR: 0
Reply 8, posted (11 years 4 months 3 weeks 2 days 6 hours ago) and read 8290 times:

Its not because they are a LCC.

Its because they are Ryanair.

User currently offlineBAxMAN From St. Helena, joined May 2004, 671 posts, RR: 2
Reply 9, posted (11 years 4 months 3 weeks 2 days 6 hours ago) and read 8278 times:

Ryanair acted with the rules, no doubt about it; and the passengers failed to utilise the online options available to them whilst they escaped from an incredible disaster area. Obviously, this is not FR's fault and, as far they are concerned, the pax are booked LGW-DUB. Anything else is irrelevant.

But have all FR's employees at LGW had their hearts removed? At times like this, no rightminded individual or company would resort to this kind of behaviour.

I need to get laid
User currently offlineSeamus From United States of America, joined Nov 2004, 22 posts, RR: 0
Reply 10, posted (11 years 4 months 3 weeks 2 days 6 hours ago) and read 8225 times:

"Policy is no substitute for good judgement".

User currently offlineMariner From New Zealand, joined Nov 2001, 27671 posts, RR: 81
Reply 11, posted (11 years 4 months 3 weeks 2 days 5 hours ago) and read 8153 times:

You're all so ready to criticize Ryanair, why not take a trip over to "site-related" here on a.net and read a locked thread entitled: "deleting tsunami threads".

Judge for yourselves. But I wouldn't be so quick to condemn Ryanair until you're sure your own house is in order.



aeternum nauta
User currently offlineQuestAir From United States of America, joined Dec 2004, 367 posts, RR: 0
Reply 12, posted (11 years 4 months 3 weeks 2 days 5 hours ago) and read 8141 times:

No window shades, no reclining seats, no safety card... now this?

'Do we carry rich people on our flights? Yes, I flew on one this morning and I�m very rich.' - Michael O'Leary
User currently offlinePacificWestern From , joined Dec 1969, posts, RR:
Reply 13, posted (11 years 4 months 3 weeks 2 days 3 hours ago) and read 8001 times:

And why is anyone surprised this happened with Ryanair???

User currently offlineN754pr From , joined Dec 1969, posts, RR:
Reply 14, posted (11 years 4 months 3 weeks 2 days 2 hours ago) and read 7913 times:

Add me to the list of those that will never fly Ryanair. Not because of this but all the other stupid things the airline is doing.... not to mention their boss being a total $%@*%#.

User currently offlineBronko From United States of America, joined Jul 2001, 810 posts, RR: 10
Reply 15, posted (11 years 4 months 3 weeks 2 days 1 hour ago) and read 7871 times:

Mariner is correct. I made my point before it was locked fortunately.

Jet City Aviation Photography
User currently offlineLincoln From United States of America, joined Nov 2004, 3887 posts, RR: 8
Reply 16, posted (11 years 4 months 3 weeks 2 days 1 hour ago) and read 7865 times:

You know, I won't comment on Ryanair, but something doesn't make sense to me here:

A Dublin family which survived the tsunami disaster has criticized Ryanair after it was charged more than 1,100 to fly home from London last Thursday.

The Murtagh family said two other airlines did not charge extra when flying them home early from Thailand

So were they flying Ryanair or "two other airlines"? Or were they doing a "Do-it-yourself interline" where Ryanair had no knowledge of their true point of origination? (Which seems to happen relatively frequently state side with WN).

If it was the DIY Interline -- at least applying US airline thoughts to the situation -- there was no reason for Ryanair to reaccommodate the family because as far as Ryanair knows they are local London-Dublin pax and not Thailand-London-Dublin pax and the Tsunami, in therory, had nothing to do with them. It would be like me going to WN for LAX-MDW and trying to change my reservation because I had just flown in from Thiland on (insert carrier here)...WN has little way to validate my story.

Had I, on the other hand, purchased a ticket on a single (non LCC) carrier (or at least purchased something that was truly an interline ticket) Thiland-LAX-MDW (or whatever) I would expect the carrier to understand and accomodate me.

Basically if you try to beat the system and you get s****ed....

The other part of the story that doesn't make sense is if they came home early and what's stated in reply #4, why didn't they just call Ryanair res and change their booking?

Maybe its just the UK way of doing things that I don't understand...

[And no, I don't think 1,100 local currency units is unreasonable as a walkup fare for a "family", even on an LCC -- assuming 4 people that's only 275/pax]

CO Is My Airline of Choice || Baggage Claim is an airline's last chance to disappoint a customer || Next flts in profile
User currently offlineUsa4624 From United States of America, joined Oct 2001, 280 posts, RR: 1
Reply 17, posted (11 years 4 months 3 weeks 2 days 1 hour ago) and read 7851 times:

The wording of this news blurb is very vague, and there are not enough details for me to make a devision. Did the family return to the UK, then decide to take a trip? Were they enroute to the UK from Thailand?

User currently offlineBullpitt From Spain, joined Mar 2004, 871 posts, RR: 7
Reply 18, posted (11 years 4 months 3 weeks 2 days ago) and read 7760 times:

I Bet when he booked originaly he was so proud about how smart he was and how much money he saved.

You get what you pay for nothing more nothing less.

Sometimes LCC can be very expensive.

These are my principles but if you don't like them I have others
User currently offlineZKSUJ From New Zealand, joined May 2004, 7232 posts, RR: 11
Reply 19, posted (11 years 4 months 3 weeks 1 day 23 hours ago) and read 7671 times:

Well at least they survived. And Ryanair in this case were sticking to company policy. From the article, FR sounds like the bad guy, but in reality I can't say as I have not heard the other side of the story (yes a story usually has 2 sides to it  Big grin )

User currently offlineTrident2e From , joined Dec 1969, posts, RR:
Reply 20, posted (11 years 4 months 3 weeks 1 day 22 hours ago) and read 7595 times:

I'm no fan of Ryanair, but I really can't see what all the fuss is about. If you read the RTE article it clearly states that the person concerned has said if Ryanair refund the money he will double it and donate it to charity. Clearly then the money is not the issue and this is just a publicity stunt. If he can afford to donate 2200 Euros to charity what the heck is he doing flying on Ryanair!

User currently offline777ER From New Zealand, joined Dec 2003, 12974 posts, RR: 15
Reply 21, posted (11 years 4 months 3 weeks 1 day 21 hours ago) and read 7497 times:


Please don't tell me that your surprised at FRs attitude.

User currently offlineGuyBetsy1 From Canada, joined Aug 2001, 852 posts, RR: 6
Reply 22, posted (11 years 4 months 3 weeks 1 day 21 hours ago) and read 7458 times:

Surviving a disaster does not automatically make one become a VIP and all airlines should make all sorts of amendments just to accomodate them. It is up to the descretion of each airline and some will say yay and some will say nay.

User currently offlineL410Turbolet From Czech Republic, joined May 2004, 5922 posts, RR: 18
Reply 23, posted (11 years 4 months 3 weeks 1 day 21 hours ago) and read 7462 times:

I had a sort of similar experience with Swiss. It cost me no money, but a little bit of compassion and understanding from their staff would help a lot and saved some 36 hours of travel.
Here's the story:
August 2002, I'm flying back from India (DEL-ZRH-TXL) with Swiss. At that time the bad floods were at its worst, the border between Germany and Czech Rep. with the exception of one crossing completely shut down, Dresden area under water completely, no train service, only local residents were allowed in the area. Here I am arriving to ZRH early i the morning wondering how am I going to get from Berlin home (400km), because there's no way someone can come over pick me up, renting a car makes no sense either, trains, buses are impossible. So I went to the Swiss desk, explaining the lady my unusual situation and asking whether it would be possible to put me on a (half-empty) Swiss flight to PRG instead of TXL, which would help me tremendously and the only reason I'm asking about it is because of the floods. She said it's "impossible" and offered me a 450 CHF one-way ticket to PRG. I was nearly broke after my travels so it did no good to me being offered the ticket roughly as expensive as rt TXL-DEL. After spending over 24 hrs in Berlin I managed to get on a Eurolines bus, which was the only service at that time and after big detour of the flooded areas get home a day and half later.
I know that rules are rules, but sometimes a bit of understanding from the airlines' staff, particularly in times of trouble would help.

User currently offline737-990 From United States of America, joined Apr 2000, 378 posts, RR: 1
Reply 24, posted (11 years 4 months 3 weeks 1 day 21 hours ago) and read 7427 times:

While not coming to the defense of Ryanair, this is a very poorly written article. No specifics or details are provided for nor an attempt made to get a comment from Ryanair. Before everyone jumps the gun more information should be provided. For example, how may people were traveling? All it said was his family, so how are we to judge if 1,100 Euros was a fare charge? It could have been 11 people for all we know, in which case 100 Euros per person would not have been bad.

Working at the front line at the airport you unfortunately become very skeptical as people will say anything to avoid paying change fees or excess baggage weights. You'd be surprised how often people will flat out lie just to save a few bucks.

Happiest is a man who has his vocation as a hobby
25 Jorge1812 : @Trident2e I totally agree with you, that's what I thought first. Another point is: Were should FR draw a line for changing tickets without charging d
26 BestWestern : Guys, are any of us really that surprised by this... With Ryanair you get what you pay for. 90% of the time Ryanair travel is OK, but with the 1-10% o
27 Teva : Lincoln, unfortunately (or luckily, for such a long flt) FR doesn't fly to Thailand. However, 275 Eur is bloody expensive for such a short flt, especi
28 Trident2e : 737-990: 1,100 Euros was definitely a fare charge, but might not have been a fair charge!
29 NumberTwelve : @Pearson: Rule number 5 means: we want to earn money, rule number 6 means: no humanity, no heart. German train company Deutsche Bahn has N O T H I N G
30 BestWestern : Ryanair dont care. Simple. Dont ever expect anything more from Ryanair.
31 Pe@rson : Businesses exist to make profit. They are not there for the sheer fun of it. Accordingly, why should FR - or any other firm, for that matter - assist
32 777ER : Ryanair dont care. Simple. Dont ever expect anything more from Ryanair. Wow, and thats coming from an Irish.
33 UK_Dispatcher : Don't forget that FR do not have a presence at LGW. They use Servisair as a full handling agent. If Servisair had done anything outside of the rules,
34 BestWestern : Ryanair think of only one thing profit. What ever drives profit is the only thing on FR's radar. Anything that gets in the way of profit is ruthlessly
35 Olympicbis : Why finally write and talk so much about Ryanai in an Airline - related forum ? Has Ryanair to be considered as an airline ??????
36 Ezycrew : Wouldn't their travel insurance cover the cost of returning home after a disaster anyway? Or maybe they didn't have insurance.... That's also a proble
37 BestWestern : Travel Insurance doesnt cover acts of God. Travel insurance is void for any country that is on the government no visit list. Indonesia from the UK, fo
38 Pe@rson : "Has Ryanair to be considered as an airline ??????" The definition of a scheduled airline is, according to Dictionary.com, ‘A system for scheduled a
39 Post contains links Ezycrew : In case of natural disasters, Travel Insurance does cover Assistance and Cancellation costs. Assistance includes repatriation. (have just checked Swit
40 NumberTwelve : Ok, guys, FR is not forced to help people. Why didn't they cancell the old flights, why didn't they make reservation for new flights in time? Why didn
41 Seattle ops : Seamus couldn't have said it better. They cancelled my flight from STN to PIK and inconvenienced me and a friend, but would they let us stand by for a
42 Mariner : I see a lot of people are still jumping to "bash Ryanair" conclusions - without knowing all the facts. All the article says is that the family "surviv
43 Shamrock_747 : It looks like Ryanair did nothing wrong and were simply following the rules. Despite the fact I don't like FR and have no intentions of flying on them
44 Jmc757 : Ryanair acted within their policies, fair enough. But surely a bit of compassion here? I agree they are there to make a profit, but helping these peop
45 Olympicbis : "...what it does not do - thank God - is conform to the silly, pretentious nonsense of being an old-fashioned carrier which flies only the rich and pr
46 Mariner : Jmc757: "Even more so considering the circumstances," Considering what circumstances? All we know from the article is that "they survived the tsunami"
47 Ltbewr : Probably with the structure of Ryanair, as well as many other airlines, there is the fear, to use a popular USA saying, "If you give them an inch, the
48 Vscaptain : strike me of the list to fly Ryanair again.
49 Jmc757 : Mariner, I do not know the full story, no one here does, whichever side people are arguing on. What we know is that these people were on holiday in th
50 Mariner : Jmc757: That's really my only point - we don't know. You say: "Ryanair sold them tickets for the flight they wanted at an extortionate price." A few t
51 Cactus739 : I have too much time on my hands before I go to work today. Did you know Microsoft Word has a word count feature? But, here's what you guys are rippin
52 BestWestern : READ the FR terms and conditions - they are very clear. These people probably saved £30 each, and it ended up costing them thousands. They paid for w
53 Jmc757 : The article indeed doesn't say how many were in the family, but reading in another forum, it would seem there were 3. Not sure what the source for tha
54 Mariner : Jmc757: Again, there may have been three in the family, but based on the information provided in this thread, I don't know that. And while you may not
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