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Travel Agents Cautious About US Airways  
User currently offlineHr001 From Honduras, joined Nov 2004, 303 posts, RR: 2
Posted (9 years 8 months 2 days 12 hours ago) and read 3752 times:

http://news.yahoo.com/news?tmpl=story&u=/ap/20050104/ap_on_bi_ge/us_airways_travel_agents

22 replies: All unread, jump to last
 
User currently offlineN328KF From United States of America, joined May 2004, 6484 posts, RR: 3
Reply 1, posted (9 years 8 months 2 days 12 hours ago) and read 3718 times:

This effect can be good and bad at times. It was bad because of the effect it had on PA, but good because of the effect it will have on US.


When they call the roll in the Senate, the Senators do not know whether to answer 'Present' or 'Not guilty.' T.Roosevelt
User currently offlineEmiratesUK From United Kingdom, joined Jan 2005, 288 posts, RR: 0
Reply 2, posted (9 years 8 months 2 days 12 hours ago) and read 3683 times:

Here in the u.k we are a little cautious with booking US airways, I tend to use them for immediate travel and people returning back home within a few weeks but as for advance bookings I would look at alternative airlines first.


EK A380 Private suite - Here I come!!
User currently offlineLeskova From Germany, joined Oct 2003, 6075 posts, RR: 70
Reply 3, posted (9 years 8 months 2 days 11 hours ago) and read 3577 times:

This effect can be good and bad at times. It was bad because of the effect it had on PA, but good because of the effect it will have on US.

 Confused

Nonetheless, we haven't had any dropoff in US Airways tickets being ordered through us, so it seems as if travel agents here in Germany either haven't heard of US's problems, which I doubt, or they simply aren't really all that worried at the moment...

I honestly don't know what I'd do at the moment, if I were still "out there" on the sales front...

Regards,
Frank



Smile - it confuses people!
User currently offlineN328KF From United States of America, joined May 2004, 6484 posts, RR: 3
Reply 4, posted (9 years 8 months 2 days 11 hours ago) and read 3566 times:

Leskova:

Bad for PA because agents stopped booking flights on Pan Am for an incident (Lockerbie) that was not their fault.

Good for US because it'll be one more shove towards Chapter 7, which can only help the overcapacity situation in the United States.



When they call the roll in the Senate, the Senators do not know whether to answer 'Present' or 'Not guilty.' T.Roosevelt
User currently offlineElectraBob From United States of America, joined Sep 2003, 931 posts, RR: 3
Reply 5, posted (9 years 8 months 2 days 11 hours ago) and read 3563 times:

I book Apple Vacations quite often and Apple has many US Airways contracted airfares to most the their Caribbean destinations. If US goes out of business, Apple Vacations is going to have a giant mess on their hands. I just checked all of my bookings...none are on US Airways (I've been avoiding them)...but there are 7 bookings in my office using the Apple Vacations/US Airways combination.....all of them are honeymoons in June, July and August.

Could be interesting....



Having a smoking section in a restaurant is like having a peeing section in a swimming pool.....
User currently offlineScotron11 From United Kingdom, joined Feb 2004, 1178 posts, RR: 3
Reply 6, posted (9 years 8 months 2 days 10 hours ago) and read 3522 times:

Are there still Travel Agents out there? I don't want USAir to go out of business and neither should you folk. Just because they had a "screw-up" is unfortunate, but I do not think insurmountable.

Give 'em a break!


User currently offlineUnited4EverDEN From , joined Dec 1969, posts, RR:
Reply 7, posted (9 years 8 months 2 days 9 hours ago) and read 3442 times:

Just because they had a "screw-up" is unfortunate, but I do not think insurmountable.

Give 'em a break!


I don't think got to this point because of one screw up, it was several. Them going out is unfortunate, but it is inevitable. You folk need to start accepting that.


User currently offlineFlyinggizmo From United States of America, joined Dec 2003, 98 posts, RR: 0
Reply 8, posted (9 years 8 months 1 day 22 hours ago) and read 3334 times:

Who books their flights thru a "travel agent" anymore when it can all be done on Orbitz or Yahoo or Expedia? What is the point. The ones remaining are whining because they know their goose is cooked in the future.

User currently offlinePHLBOS From United States of America, joined Mar 2004, 7519 posts, RR: 24
Reply 9, posted (9 years 8 months 1 day 20 hours ago) and read 3292 times:

I book Apple Vacations quite often and Apple has many US Airways contracted airfares to most the their Caribbean destinations. If US goes out of business, Apple Vacations is going to have a giant mess on their hands. I just checked all of my bookings...none are on US Airways (I've been avoiding them)...but there are 7 bookings in my office using the Apple Vacations/US Airways combination.....all of them are honeymoons in June, July and August.

Could be interesting....


Doesn't Apple Vacations also use USA3000 for many of their flights as well? Maybe they can use U5 for additional flights should US falter.



"TransEastern! You'll feel like you've never left the ground because we treat you like dirt!" SNL Parady ad circa 1981
User currently offlineLuv2fly From United States of America, joined May 2003, 12103 posts, RR: 49
Reply 10, posted (9 years 8 months 1 day 20 hours ago) and read 3250 times:
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Apple Vacations during the Winter runs charters using USA3000 during the Summer months they rely more on scheduled air for most destinations.


You can cut the irony with a knife
User currently offlineElectraBob From United States of America, joined Sep 2003, 931 posts, RR: 3
Reply 11, posted (9 years 8 months 1 day 18 hours ago) and read 3172 times:

PHLBOS --- during the winter/early spring, Apple and Funjet Vacations offer charter flights to many destinations from DTW---Cancun, Cozumel, Acapulco, Puerto Vallarta, Ixtapa, Cabo San Lucas, Punta Cana, Puerto Plata, Aruba, Montego Bay. During the late spring/summer/fall, the only destinations that have charters available are Cancun, Punta Cana and Montego Bay. Use Cancun as an example....now charters run daily....spring thru fall, they only operate Saturdays and Wednesdays. Many people get married on Saturday...they want to leave for their honeymoon on Sunday or Monday, thus the charter option is eliminated....scheduled air is their only choice. Apple has a huge agreement with US Airways. They also use Delta, American and now Spirit, but US Airways gives Apple contracted airfares, which means a better price for the customer. Scheduled air bookings are somewhat higher than a package using a charter flight.

Flyinggizmo -- many more people than you realize use travel agencies. The day I "whine" about my business, you'll be the first to know, OK?? My agency is busier than you'll ever imagine.

[Edited 2005-01-05 16:13:46]


Having a smoking section in a restaurant is like having a peeing section in a swimming pool.....
User currently offlineExFATboy From United States of America, joined Jul 2003, 2974 posts, RR: 9
Reply 12, posted (9 years 8 months 1 day 18 hours ago) and read 3147 times:

Re Flyinggismo's remark: I had lunch recently with a friend of mine in Tampa who's a co-owner of a small travel agency, and was surprised to find that she still does a lot of routine bookings for domestic travel. Small businesses still commonly use agency services and happily pay the service fees she adds.

Why? Their time is simply better used running their business than booking their own travel on the Net, especially since if they have to make a change mid-trip, a two-minute call to someone you trust to handle everything for you (flights, hotel, car, limo, whatever) is a hell of a lot more efficient than doing it themselves on the Internet.

Add this to some vacation work (longer vacations, adventure travel, cruises, etc.) and her business is solidly profitable. She's not "whining" at all.

And she IS booking away from US Airways whenever possible, and since many of her clients are specifically asking her to.


User currently offlineLO231 From Belgium, joined Sep 2004, 2392 posts, RR: 23
Reply 13, posted (9 years 8 months 1 day 18 hours ago) and read 3140 times:

Who books their flights thru a "travel agent" anymore when it can all be done on Orbitz or Yahoo or Expedia? What is the point. The ones remaining are whining because they know their goose is cooked in the future.

Companies. They don't want to pay with credit cards, but want the invoice to be sent. Besides when one of our customers is outside of Belgium, it's easier for him to call us to change or make a booking to get him back home rather than waisting time on the phone being put on hold and listen to some tune of the airline's call center.

Some customers also still enjoy that personal touch their agent gives to their travel. He doesn't need to worry about his special meals being booked, his preferred seats, his FF card being put into the booking etc. It's being done for him automatically by us..

Regards,
Peter



Got both LO 788 frames already, next LO E95 and 734 BRU-WAW-BRU
User currently offlineFlyinggizmo From United States of America, joined Dec 2003, 98 posts, RR: 0
Reply 14, posted (9 years 8 months 1 day 18 hours ago) and read 3131 times:

1) Old people are still using travel agents. Young people are not. As more of the old die off, and as more businesses realize that they are being ripped off by the travel agents, the biz will dry up.

2) As far as using time to book tickets on the net, only a tard would have a problem booking a flight in more than two minutes. In case you have been asleep, the online travel companies are the ones most responsible for the demise of the travel agent. It USED to be that travel agents were the only ones with access to multiple flight schedules and fares(remember the OAG?). Now everbody has a PC at home, and there is no longer a need for the "brick and mortar" travel agency, let alone a phone based one either.

3) For years the travel agents have been ripping the public off with absurd commision rates and holding the airlines hostage by threatening to divert traffic away from carriers that didn't give them a fair piece of the action and perks. Too bad, that day is dead and gone and the world is better for it. You are just trying to hold on and refuse to realize that your time is up, and the world no longer requires your services. Travel agents, my friend, are dinosaurs, and are going the way of the flight engineer and the "stewardess".


User currently offlineLO231 From Belgium, joined Sep 2004, 2392 posts, RR: 23
Reply 15, posted (9 years 8 months 1 day 18 hours ago) and read 3120 times:

For years the travel agents have been ripping the public off with absurd commision rates and holding the airlines hostage by threatening to divert traffic away from carriers that didn't give them a fair piece of the action and perks. Too bad, that day is dead and gone and the world is better for it.

How about now. The same public is being ripped off by the airlines. After January 1st we don't get commission (usually it was 7%). So we have service fees. People still come. Why?

Did the airlines lower their fares by 7% as of January 1st? No. Do THEY have service charges for issuing the tickets? They DO, at least in Belgium they do.

Not much of a change, huh?

Regards,
Peter



Got both LO 788 frames already, next LO E95 and 734 BRU-WAW-BRU
User currently offlineBigOrange From United States of America, joined Apr 2004, 2365 posts, RR: 3
Reply 16, posted (9 years 8 months 1 day 18 hours ago) and read 3107 times:

FlyingGizmo

You're a d**k! Plenty people still use travel agents, for the simple reason that we don't rip them off like Expedia and Travelocity. We have access to discounted hotels and car hire, without the stupid cancellation penalties imposed by the online companies.

How do you think Expedia and Travelocity survive? They charge a service fee just like a regular travel agent, since the airlines cut our commission rates. They also make hotel reservations, non-refundable even when the hotel cancellation policy is 6pm day of arrival.

We can't hold airlines hostage by threatening to divert reservations away. At the end of the day it's what the passenger wants that counts. If they want to fly US Air from PHL, then let them otherwise they'll go somewhere else.

Try getting Expedia to do 13 sector itineraries or round the world tickets. Travel agents will still be around for a long time to come. Maybe not in the traditional sense of a store on the street corner, but they will be around in call centers or working from home.

ElectraBob

I'm sure Apple have contingency plans in case US go under. There's going to be a lot of A320's around just needing a repaint from Blue to White!


User currently offlineLj From Netherlands, joined Nov 1999, 4420 posts, RR: 0
Reply 17, posted (9 years 8 months 1 day 18 hours ago) and read 3102 times:

Now everbody has a PC at home, and there is no longer a need for the "brick and mortar" travel agency, let alone a phone based one either.

Maybe true for simple itineraries but try to get a good fare on more difficult itineraries on the net and you'll discover that not only is the travel agent 9a good one) quicker but it also saves a lot of money. Two years ago I wanted to fly AMS-AKL-SYD-MEL-AKL-LAX-AMS and couldn't get a descent fare for the trip. One visit to the travel agent and i saved EUR 750 on the itinerary (thanks to the good deal the travel agent had with the airline).

In essence a good travel agent can save a lot of money (and time) when booking more complex itineraries.

BTW if the travel agent should be dead, why do practically all multinationals use travel agents??? They must be doing something good


User currently offlineElectraBob From United States of America, joined Sep 2003, 931 posts, RR: 3
Reply 18, posted (9 years 8 months 1 day 17 hours ago) and read 3073 times:

1) Old people are still using travel agents. Young people are not

That is a classic. I would have answered that quicker, but I was booking another honeymoon.....Aruba in June (they are flying on AA). If I would have seen your post, I would have told the 26 year old man and the 25 year old woman that they cannot book their trip at this agency....THIS PLACE IS ONLY FOR OLD FOLKS!!!  Laugh out loud








Having a smoking section in a restaurant is like having a peeing section in a swimming pool.....
User currently offlineLtbewr From United States of America, joined Jan 2004, 13095 posts, RR: 12
Reply 19, posted (9 years 8 months 1 day 17 hours ago) and read 3068 times:

In the past, Travel Agents in the USA could break an airline that was in trouble due to fears of their customers travel plans being ruined, not being paid their commissions and the overhead costs of having to rebook flight plans. They would then shift their their customers from troubled airlines to those airlines that were more stable or had taken over some of the routes. They probably had a significant influence in the USA as to the final collaspe of PanAm and Eastern. Today their influence is much less as many leisure and small business travelers may book their own tickets directly via the internet with airlines or on-line agents like Travelocity and Expeida. However, as noted in a previous post, many companies still use travel agents for business travel and pay a fee. Because they are still influential as to the higher fare business customer/pax, their caution and reducing of bookings on US, they will probably have a major affect as to the future of US Airways, and as in the past, is a sign the end is near for US as we know it. Package tour operators, like Apple Tours as noted above, will also be less likely to continue to do business with US in fear of ruining their customers plans and hurt their business.

User currently offlineSrbmod From , joined Dec 1969, posts, RR:
Reply 20, posted (9 years 8 months 1 day 17 hours ago) and read 3068 times:

I'm sure some of the charter operators could jump in and provide lift for vacation companies that use US Airways for their flights. At times, airlines like OAI and Pace have a/c parked for several days at a time @ ATL, and an a/c sitting on the ground is making money, so they could potentially provide lift on days they have spare a/c.

User currently offlineExFATboy From United States of America, joined Jul 2003, 2974 posts, RR: 9
Reply 21, posted (9 years 8 months 1 day 17 hours ago) and read 3042 times:

re: Flyinggismo's remark: As far as using time to book tickets on the net, only a tard would have a problem booking a flight in more than two minutes.

Well, first off, it takes more than "two minutes" if you're planning a long trip with multiple destinations, including hotel rooms, rental cars or limo services, conference rooms in hotels, etc. If your itinerary is complicated, that "two minutes" becomes a hell of a lot more. Why should a small business owner handle that crap, when a simple phone call or e-mail to a travel agent gets it all taken care of? TIME has VALUE, you know.

But more importantly, when you're actually out on the road and have to make a sudden change on a multi-destination trip, it's a lot more efficient to make a quick call to a travel agent, who will rebook EVERYTHING for you, than try to make changes on the Web. Especially if it's an international trip. And what if you're on the road or in some small town airport, and don't have Internet access?

Large corporations have in-house travel departments, or outsource the function to a travel agency. They don't expect individual employees to screw around with travel bookings. Small businesses use indepedent travel agencies for the exact same reasons.

As for (f)or years the travel agents have been ripping the public off with absurd commission rates..., the AIRLINES paid the commissions, not the PASSENGERS. A given routing would cost the same whether you booked through an agent or called the airline directly. The airlines have pocketed the savings (and no, I don't blame them, it's just reducing a cost of doing business!), but in effect fares actually went UP to the customer, since the customer either has to pay a service charge to the airline (if their carrier charges one) for booking directly, pay a service charge to a travel agent (yes, including Expedia or Travelocity), or has to spend the time to book it themselves on line (that whole "time has value" thing again.) For simple domestic flights, the "time cost" is very, very small - and in some cases, may be zero, if web booking is faster than a phone call to a travel agent would have been. (My time pretty much has zero value on a Sunday afternoon, especially if I've had a few beers.  Smile )

You seem to have some sort of fixation on travel agents "ripping you off." Offering a service that saves you time in exchange for a fee is not "ripping you off", any more than, say, me paying my dry cleaner for washing and pressing my shirts is ripping me off...I could do it myself, but that would cut into my "fun time", which has value to me. I make a cost-benefit decision here. (Also, I really suck at ironing.) And for those who don't have a PC? Presumably they've chosen not to have a PC because they see no value in having one. If they only fly occasionally, it's more cost-effective for them to just pay a travel agent's fees than get a PC (and an ISP.)

One more thing, your remark on the elderly? My step-father is 70 years old, and makes all his own travel arrangements on the Internet. Try not to stereotype in the future, okay? It makes you look like a 'tard.  Yeah sure


User currently offlineBestWestern From Hong Kong, joined Sep 2000, 7131 posts, RR: 57
Reply 22, posted (9 years 8 months 1 day 17 hours ago) and read 3009 times:

I've never read such ill-informed commentary - travel agents still have trememdous clout over the airlines - look at what NW tried to do with booking fees - A four day agency boycott and NW had to change their minds - they lost serious amounts of high yield fares at the start of the autumn business travel period.

They have such power, as the vast majority of corporate travel (high yield) is still booked via a travel agency, or a self booking tool managed by a travel agency. Unmanaged leisure travel (low yield) is booked directly.



The world is really getting smaller these days
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