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Delta Website Slow All Day... Now Crashed!  
User currently offlinePetazulu From United States of America, joined Jan 2003, 701 posts, RR: 1
Posted (9 years 7 months 2 weeks 6 days 19 hours ago) and read 6617 times:

What a joke.
In addition to having one of the most clumsy and inconvenient websites of any 1st world airline, they now cannot handle the volume of people trying to access their new fares and are thus lose tons of cash. Idiots! Why wouldn't they add bandwidth?

I like delta, kind of, but in the realm of technology- they seem clueless.

[Edited 2005-01-05 22:07:39]

34 replies: All unread, showing first 25:
 
User currently offlineDrerx7 From United States of America, joined Jun 2000, 5172 posts, RR: 8
Reply 1, posted (9 years 7 months 2 weeks 6 days 19 hours ago) and read 6562 times:

Their website is garbage anyway--one of the most user UNfriendly sites to try and price a trip.


Third Coast born, means I'm Texas raised
User currently offlineMikey711MN From United States of America, joined Nov 2003, 1397 posts, RR: 8
Reply 2, posted (9 years 7 months 2 weeks 6 days 19 hours ago) and read 6540 times:

I was wondering about that too. I couldn't check-in online today without something going awry. Hmmph.

-Mike



I plan on living forever. So far, so good...
User currently offlineBoeingATL From United States of America, joined Jan 2005, 144 posts, RR: 0
Reply 3, posted (9 years 7 months 2 weeks 6 days 19 hours ago) and read 6509 times:

Been trying all day to book a flight and can not get through. Trying as well to print a CO boarding pass for tomorrow and have been unsuccessful, as well.


boeingATL
User currently offlineGeoffm From United Kingdom, joined Feb 2004, 2111 posts, RR: 6
Reply 4, posted (9 years 7 months 2 weeks 6 days 19 hours ago) and read 6497 times:

Could be a denial-of-service attack. Happens to the best of em at times.

Geoff M.


User currently offlineNUAir From Malaysia, joined Jun 2000, 1181 posts, RR: 0
Reply 5, posted (9 years 7 months 2 weeks 6 days 19 hours ago) and read 6465 times:

Even better try to get anything but a busy signal when dialing their lost luggage/luggage complaint line 1-800-325-8224. It has given a busy tone for 5 days straight.

I used to like Delta but lately they seem to have become a disaster in terms of customer service. I had to call the police at ATL to get them to retrieve my lost / "stolen" bag. It doesn't surprise me that AirTran continues to grow at ATL, at least they actually answer their phones and maintain a website.




"How Many Assholes we got on this ship?" - Lord Helmet
User currently offlineWjcandee From United States of America, joined Jun 2000, 5152 posts, RR: 22
Reply 6, posted (9 years 7 months 2 weeks 6 days 19 hours ago) and read 6396 times:

Not to be a contrarian, but I actually am very impressed with Delta's technology, and use it all the time. From the information on the screen at boarding, to the auto-rebook technology at the hub (where you just scan your boarding pass for the old flight and get a new one for the new one), to even the web site, I really like their setup. I have also found their customer service to be fine, and I'm on them like once a week.

I have one complaint about their web site. It is the requirement of inputting a particular time of day to view the flights. This probably cuts down on the data transfer, but it's a pain. Otherwise, from the seat maps to the auto-upgrade features, I am perfectly happy with it. (I'm glad they added a one-way button on the first page; that was my other beef, that you had to go to a second page to book a one-way flight, which is all I ever do [and which most businesspeople -- their desired customers -- can only do].)

Best,

Bill


User currently offlineWjcandee From United States of America, joined Jun 2000, 5152 posts, RR: 22
Reply 7, posted (9 years 7 months 2 weeks 6 days 19 hours ago) and read 6382 times:

As to the web site crashing, it might very well be an indication of an unexpected buzz over their new fares. I have generally found it to be pretty responsive, even during what one would assume are heavy periods.

OTOH, it's a missed opportunity to make a good impression on potential new customers.

Best,

Bill


User currently offlineFlyABR From United States of America, joined Sep 2003, 646 posts, RR: 0
Reply 8, posted (9 years 7 months 2 weeks 6 days 18 hours ago) and read 6377 times:

maybe delta's website is directly connected to comair...and you know what happened to them recently... Big grin

User currently offlineAlitaliaMD11 From Spain, joined Dec 2003, 4068 posts, RR: 13
Reply 9, posted (9 years 7 months 2 weeks 6 days 18 hours ago) and read 6302 times:

soo thats why it was not working.


I was trying to acess the status of flight 90.



No Vueling No Party
User currently offlineNonRevKing From , joined Dec 1969, posts, RR:
Reply 10, posted (9 years 7 months 2 weeks 6 days 17 hours ago) and read 6198 times:

What a joke. In addition to having one of the most clumsy and inconvenient websites of any 1st world airline, they now cannot handle the volume of people trying to access their new fares and are thus lose tons of cash. Idiots!

Wow, I wish my life was as easy as yours. I just have things like a sick mom, rent, car payments, ect...to get upset about. It must be nice having "not being able to book a $150 fare right now this instant" as a top priority. It also must be nice to be qualified to label a group of hard working people as less intelligent just because you can't get your way. Where do you get a license for that? Or is it birthright?

Why wouldn't they add bandwidth?

Well, Hmmm. Maybe because Delta wasn't planning on unveiling the new fare structure until the last week of this month? Maybe they were caught unprepared my the media created buzz and had to put the fares out now? Just a thought...

I like delta, kind of, but in the realm of technology- they seem clueless.

Pioneering kiosk check in, creating Delta Direct where agents can check a pax in, with bags in 30 seconds, reissue tickets and all sorts of other cool stuff from across the country; a rebooking system during IROPS where software can rebook you on the next flight even before you land in the connection city, and once you do, easily print out your new boarding pass; LCD screens at the gates that answer just about every single question you can think of...Should I go on? Now who's clueless?

Just because a website goes down does not make a company "idiotic" or "clueless". Take a deep breath and next time think before you type. Things are gonna be alright.  Smile

B


User currently offlineClickhappy From United States of America, joined Sep 2001, 9623 posts, RR: 68
Reply 11, posted (9 years 7 months 2 weeks 6 days 17 hours ago) and read 6157 times:
AIRLINERS.NET CREW
PHOTO SCREENER

it looked more like a DOS attack then too many users.

User currently offlineMoman From United States of America, joined Aug 2004, 1054 posts, RR: 4
Reply 12, posted (9 years 7 months 2 weeks 6 days 17 hours ago) and read 6093 times:

NonRevKing & WJcandee,

I also agree Delta has the best technology I've seen at an airline. I am in the computer field and am impressed with their LCD screens at gates, most of the website (except the picking each flight segment) part, and their automated services.

AA's technology @ DFW looks 1970ish compared to DL @ATL.

Moman



AA Platinum Member - American Airlines Forever
User currently offlinePetazulu From United States of America, joined Jan 2003, 701 posts, RR: 1
Reply 13, posted (9 years 7 months 2 weeks 6 days 16 hours ago) and read 6060 times:

NonRevKing,

You make some points. I am sorry for your mother, but I never equated personally difficult times with Delta.com, you did.

From a corporate perspective, this hurts their image in a big way. The fact that you are saying that marketing and IT did not comunicate their actions to each other and that this is somehow excusable is setting some pretty low expectations.

Delta finally did what we many people have wanted for years and put a big positive spotlight on themselves. They managed to bungle it somewhat.

It looks poorly run and organized.
As for the website, I don't know how esle to put this- but count the number of mouseclicks it would take me on CO,WN,B6 to book a ticket, then count how many it takes at Delta. Can you redeem an intl reward ticket? no. Can you ask about flights from NYC to Washington, DC? NO!

You have to specifically put in one of the New York area airport codes (not even its name!), thereby requiring 3-4 times much research as fares vary from airport to airport. Pulease.

As for technology in other areas, I like it. I wish they had put some of the money for the automated boarding announcers into a better website. I mean you are already paying the gate agent to be there.

The whole thing breeds mismanagement and a lack of a dynamic corporate environment.


User currently offlineGraham697 From United States of America, joined Dec 2003, 350 posts, RR: 0
Reply 14, posted (9 years 7 months 2 weeks 6 days 16 hours ago) and read 6041 times:

Well they have said that a fresher Delta.com will be coming with a new and improved search system. It is long overdue, but I have always liked Delta.com.


Looking forward to the new AA
User currently offlineEx NWA From United States of America, joined Apr 2000, 118 posts, RR: 0
Reply 15, posted (9 years 7 months 2 weeks 6 days 16 hours ago) and read 5998 times:

I've always liked the Delta web-site..but it was running really slow today...

and what's with "Good Goes Round"...that slogan makes no sense to me.

What happened to the good ole' days AKA "We love to fly and it shows"


User currently offlineNewark777 From United States of America, joined Dec 2004, 9348 posts, RR: 30
Reply 16, posted (9 years 7 months 2 weeks 6 days 16 hours ago) and read 5971 times:

After about 10 minutes, the page has finally loaded. I'm afraid to click on any links, lest I get bogged down for another 10 minutes.

Harry



Why grab a Heine when you can grab a Busch?
User currently offlineFlairport From , joined Dec 1969, posts, RR:
Reply 17, posted (9 years 7 months 2 weeks 6 days 16 hours ago) and read 5923 times:

I think I know why!
Delta says it's $5 to book on the phone and $10 to book at the store/at the airport...plus the fare...
SO, Delta probably reduced bandwidth on their site to make everyone call! It's a brillient way to make money!

BTW, I had a few mins that the site worked today and the fare on FLL-ATL-EWR for the last week in Janruary is the same fare as last week. So much for simplifare!


User currently offlineGoingboeing From United States of America, joined Dec 1999, 4875 posts, RR: 16
Reply 18, posted (9 years 7 months 2 weeks 6 days 15 hours ago) and read 5845 times:

BTW, I had a few mins that the site worked today and the fare on FLL-ATL-EWR for the last week in Janruary is the same fare as last week. So much for simplifare!

And if Delta does this right, you won't see a lower fare for a trip that's a month away. But I happened to check it today for a ATL-SAN flight, leaving tomorrow and returning Saturday and the fare was $738. That's not bad for a last minute transcon.


User currently offlineDeltaMIA From United States of America, joined Feb 2004, 1672 posts, RR: 17
Reply 19, posted (9 years 7 months 2 weeks 6 days 15 hours ago) and read 5835 times:

Delta had 4x the traffic today on their website than on a typical day. It wasn't so much people trying to book tickets as it was people just seeing what the new fares are from their city. This would have happened to anyone that quadruples their hits in a single day. It shouldn't be long before it is back to normal.

FLL-ATL-EWR for the last week in Janruary is the same fare as last week. So much for simplifare!

The difference is that fare will always be there. The point of Simplifares is so that travelers know what the fares are. Say $238, $268, $298 for the lowest 3 classes of service (Roundtrip). Anything above is based on ow fares, $179, $279, $379, $479, etc. It is pretty basic. Occasionally there will be fare sales that will offer a lower fare over short period of time, but those Simplifares will always be there.



It's a big building with patients, but that's not important right now.
User currently offlineJhooper From United States of America, joined Dec 2001, 6204 posts, RR: 12
Reply 20, posted (9 years 7 months 2 weeks 6 days 15 hours ago) and read 5795 times:

...reminds me of when America Online (AOL) started mega-advertising themselves a few years back and all people could get was busy signals.


Last year 1,944 New Yorkers saw something and said something.
User currently offlineDeltaGuy From , joined Dec 1969, posts, RR:
Reply 21, posted (9 years 7 months 2 weeks 6 days 15 hours ago) and read 5790 times:

I remember that Jhooper...hopefully DL is getting that popular.

Delta Technology is a really great setup....from the ticket scanners, to pilot software, to the non-rev setup, everything is pretty dang neat and for the most part innovative..they're lightyears ahead of some carriers in this department.

DeltaGuy


User currently offlineStirling From Italy, joined Jun 2004, 3943 posts, RR: 21
Reply 22, posted (9 years 7 months 2 weeks 6 days 15 hours ago) and read 5770 times:

Hard times bring hard decisions, and distribution/IT is probably somewhere in the middle of the current priority list. I would imagine, considering the financial condition, a bandwith upgrade can not be justified. (Sometimes you guys are way too quick to judge and criticize,....all those raise their hands with AIRLINE CEO experience! A-ha, thought so......) It's not an issue of just throwing in a few more routers.....A bandwith upgrade could literally translate into millions of dollars.

From the Silver-Lining Department:

There is no question that I would put this one down in the WIN column.
They have clearly struck a chord with the public. It shows me one thing, and hopefully EVERY EMPLOYEE at DELTA, realizes this, John Q. Public WANTS TO FLY DELTA AIR LINES again!, and they are begging for a reason to come back, they WANT to give DAL a second-chance..
Viola' !
A few well-placed headlines here and there, a few blurbs on the nightly news and before ya know it, you've awoken a once dormant DAL customer base that has been shifting their business to Low-Fare/Low-Cost Carriers.


And one last thing.....From a guy (Me) who's business it is to make $$$,$$$ deals.
On more than one occassion, while negotiating rather large sums; when I am asked, "How is this gonna work?" by my client, I would many times say, jokingly, "It's going to work so good," dramatic pause, "It's gonna crash your switchboard!"
And to that the response has ALWAYS been the SAME!
"Good."

Sometimes you must lose the battle to win the war.

I would hope that the core Delta customer would be smarter than to judge an airline based on something as lowly as a website slow-down. Sure it was a pain in the ass, but is it the end of the world?



Delete this User
User currently offline1millionflyer From , joined Dec 1969, posts, RR:
Reply 23, posted (9 years 7 months 2 weeks 6 days 14 hours ago) and read 5749 times:

Delta has among the best technology concepts of any airline. You can get off a flight, get right online in the Crown Room and see the miles posted to your skymiles account immeadiately.

Also, I transferred American Express miles and they posted to Delta within 30 seconds. That is very very impressive.

In the hub terminals, being able to access rebookings by scanning your old boarding card and the automatic clearing of upgrades with the monitors showing the whole situation is better than anything any of the other airlines are doing.

I love NW and CO as well but they are not as good as DL.

Give DL a break, they had massive amounts of traffic to the site today over the Simplifare announcement.

I have Broadband and I had no issues with speed today, depending on your connectivity and which node of the internet you were on you could have had time-out issues and slowness due to a bad routers, etc. It may not have all been the Delta website causing all your issues






User currently offlinePetazulu From United States of America, joined Jan 2003, 701 posts, RR: 1
Reply 24, posted (9 years 7 months 2 weeks 6 days 11 hours ago) and read 5432 times:

1millionflyer,
Trust me, it was the delta website. I confirmed this by having multiple people with different access points try getting to it. I have ultra wide bandwidth through a corporate fiberoptic internet link an live on the web as a function of my job. Nothing was slow or down .

I also want delta to do well, I just think having your website down for so long bungled an opportunity to look sharp to all those curious travellers. Furthermore, it does not engender confidence with your customer base. If you penalize all customers by not using your website, and you website is down or otherwise perceived as unreliable- it is not a good thing.

That being said, its not the end of the world- just a missed opportunity.


25 AAFLT1871 : Even better try to get anything but a busy signal when dialing their lost luggage/luggage complaint line 1-800-325-8224. It has given a busy tone for
26 Post contains images Burnsie28 : And thanks to Delta, everyones stock has been taking a huge hit in the last 2 days
27 Shamley99 : I must agree with Deltaguy and others who celbrate DL's technology. I happen to work for UA in DEN and recently (for Christmas) bought a ticket back h
28 Nitzer280 : Interesting - I picked a week in June of '05 to fly PDX-SLC to check their fares. Normally about $175-$220 but now it's $345. Silly. Kidding aside, I
29 Av8rdal : I have to agree with whoever mentioned the number of mouseclicks required to purchase tickets on Delta's site compared to others. I always shop for fa
30 Drerx7 : The website is still far behind other carriers and is very cumbersome. It is my understanding that these simplifares are jsut for last minute purchase
31 Doug_Or : Simple Fares DO NOT MEAN CHEAPER fares. Simple and cheap do not show up together in thesaurus. Right now most majors have tons of fare classes and com
32 PIA777 : I have been trying to book a flight from ATL to DFW to Calgary and back to ATL and the site is real slow or it does not load. PIA777
33 Post contains links BritPilot777 : You guys think Delta's website sucks, I suggest you check out the Air India website http://www.airindia.com
34 Post contains images Petazulu : Um, the site is still down. Bad times for Delta I would think- although it is beginning to remid me of a popular rock concert, when ticketbitch gets b
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