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NWA's Service Sunken To New Lows  
User currently offlineJetSOUTHEAST From , joined Dec 1969, posts, RR:
Posted (9 years 11 months 4 weeks 9 hours ago) and read 10787 times:

I recently flew Northwest to Green Bay, WI and on the DC-9 flight from DTW-GRB all we got in coach was OJ or Water! I was in First Class on a DC-9 from BNA-MEM, we got full service, coach got OJ or Water. What is the deal here? I can pay a cheaper fare to fly AirTran and get a full beverage selection and snack on ALL flights. I am not impressed with Northwest's pathetic "9/11" cutbacks.

75 replies: All unread, showing first 25:
 
User currently offlineLuv2fly From United States of America, joined May 2003, 12150 posts, RR: 49
Reply 1, posted (9 years 11 months 4 weeks 9 hours ago) and read 10656 times:

Considering they are running these flights with minimum staffing levels per the FAA. Then it is better than nothing, is it not!


You can cut the irony with a knife
User currently offline777STL From United States of America, joined Dec 2004, 3783 posts, RR: 3
Reply 2, posted (9 years 11 months 4 weeks 9 hours ago) and read 10643 times:

Short flights in the early morning especially from an out station sometimes only have juice, water and coffee. It's not just NWA that does it, pipe down.

-77



PHX based
User currently offlinePgh234 From United States of America, joined Jul 2001, 796 posts, RR: 1
Reply 3, posted (9 years 11 months 4 weeks 9 hours ago) and read 10634 times:

Northwest served only OJ and water on some pre 9/11 morning flights as well (PIT-DTW)

pgh234


User currently offlineJetboyflyhi From France, joined Oct 2004, 179 posts, RR: 0
Reply 4, posted (9 years 11 months 4 weeks 9 hours ago) and read 10553 times:

Get over it do you really get that upset over 3 oz of soda ! And some pretzels. I don't think the service or what you think lack of service has nothing to do with 9/11. How long are those flights 25 to 30 mins. That pretty much gives you as a flight attendant 10 mins to serve 100 pax. First 10 mins critical faze of flight last 10mins of flight critical faze ........I hope you would think that YOUR safety comes first............



Chicken or Beef?
User currently offlineBoeing757/767 From United States of America, joined Jun 1999, 2282 posts, RR: 1
Reply 5, posted (9 years 11 months 4 weeks 9 hours ago) and read 10546 times:

Geez, get over it. It's a short flight. I have flown on NW 25,000-plus miles in 2004, and never had one complaint about anything.

The DOT stats for November show NW #1 in on-time performance, #2 in luggage handling and #2 (meaning second least) in customer complaints



Free-thinking, left-leaning secularist
User currently offlineTango-Bravo From United States of America, joined Jun 2001, 3806 posts, RR: 29
Reply 6, posted (9 years 11 months 4 weeks 9 hours ago) and read 10540 times:

in First Class on a DC-9 from BNA-MEM, we got full service

What was "full service" on your 1 hour flight BNA-MEM?


User currently offlineJetboyflyhi From France, joined Oct 2004, 179 posts, RR: 0
Reply 7, posted (9 years 11 months 4 weeks 9 hours ago) and read 10540 times:

PIT DTW 30 min flight!!!!!!!!!!!!!!!!!!!!! need I say more!


Chicken or Beef?
User currently offlineEjmmsu From United States of America, joined Oct 2004, 1692 posts, RR: 0
Reply 8, posted (9 years 11 months 4 weeks 9 hours ago) and read 10533 times:

When I flew OKC-MEM 6:30 am and MEM-JAN 10:00 am on NW, the only choices on both flights were orange juice and water. The JAN flight is very short, so I can understand this. OKC-MEM is over an hour flight time. They could have at least offered coffee.

I think the problem with NW is that they only have two flight attendents on thier DC-9 flights. This means there is only one flight attendent for the whole coach class. When i flew BHM-MSY on WN (approx 50 min flight time) we were offered full beverage service, two bags of peanuts, and refills on water.



"If the facts do not conform to the theory, they will have to be disposed of"
User currently offlineBH346 From United States of America, joined Jan 2000, 3265 posts, RR: 14
Reply 9, posted (9 years 11 months 4 weeks 9 hours ago) and read 10489 times:

I also had some appaling service on my RSW-MCO flight on Comair. All we got were mints!

Seriously, it's about a one-hour flight...you're not going to get much. On Delta, FastBreak service is becoming the norm on many flights about that time...nuts along with water and juice, even during the daytime. And I'm pretty sure it's not just them. If folks are all going to fly on their L/U/T class fares, something's gotta give. If it means that much to you, take AirTran next time.



Northwest Airlines - Some People Just Know How to Fly
User currently offlineKarlB737 From United States of America, joined Mar 2004, 3145 posts, RR: 10
Reply 10, posted (9 years 11 months 4 weeks 9 hours ago) and read 10439 times:

I flew a week ago from DTW to RSW and then the return 3 days later on Northwest. I really don't have a problem with Northwest but I was surprised that the meals offered for purchase were limited in number. In other words on both flights they didn't have enough available meals for purchase for the size of the aircraft. In this case A320 going south B757 on the return.

If the passengers are willing to pay for the meals WHY WOULDN'T they provide enough of them and benefit from the extra income.

Karl


User currently offlineEjmmsu From United States of America, joined Oct 2004, 1692 posts, RR: 0
Reply 11, posted (9 years 11 months 4 weeks 9 hours ago) and read 10422 times:

I find it interesting when everyone begins to notice that service is better on WN and FL, both of which are considered low cost carriers. I guess they just pick better ways to lower their costs.


"If the facts do not conform to the theory, they will have to be disposed of"
User currently offlineIsitsafenow From United States of America, joined Feb 2004, 4984 posts, RR: 23
Reply 12, posted (9 years 11 months 4 weeks 9 hours ago) and read 10409 times:

People, take it from an air warrior, its not the airline. Its the individual attendant.
Sometimes you get one that goes out of his/her way and is a real trooper. Sometimes you get one that just wants to sit on his/her duff and read. We have all seen it. I have had F.A.'s give me a whole can of soda and had them give me a glass full. I ask for the can and usually get it but once on a NW threeholerDTW-RSW she said flat out NO, I can't have the whole can. I use to blame the whole damn airline and 50,000 people for her move but I now understand its the individual attendant. Don't hang the whole company for ONES actions.
I have flown the MCO-RSW route a couple of times. Service is average, nothing bad but nothing to write home about. Lately I have bee lucky to ride the front section on most NW flights(silver). The F service is good....it was better 10 years ago but I am NOT complaining. I like F in NW. They treat me good, I repay them by buying my next ticket on NW. I think that the F A's on NW now understand they are good will ambassadors to the clients. Same goes for the folks at the counter.
safe



If two people agree on EVERYTHING, then one isn't necessary.
User currently offlineJafa From United States of America, joined Aug 2003, 782 posts, RR: 4
Reply 13, posted (9 years 11 months 4 weeks 8 hours ago) and read 10362 times:

Sometimes we don't have enough to give everyone a whole can of soda. Short hops are catered for a round trip or two legs. If the flight is full its hard to give everyone a can and second you keep having to run to the galley for additional supplies, slowing down the service when you are already working under time constraints. Thirdly some people nurse thier can of soda like they are flying to Osaka. So you end up throwing away a half full can.





User currently offlineDL Widget Head From United States of America, joined Apr 2000, 2100 posts, RR: 5
Reply 14, posted (9 years 11 months 4 weeks 8 hours ago) and read 10345 times:

BH346, There is no way a flight between RSW and MCO is about an hour on Comair unless the flight was put in a holding pattern. The actual flight time is probably about 30mins and even then most of it is climb out and decent when turbulence is most prevalent. It's amazing you had any in flight service at all. What do you expect on a flight like that--a meal?

User currently offlineIflewrepublic From United States of America, joined Jun 2000, 537 posts, RR: 3
Reply 15, posted (9 years 11 months 4 weeks 8 hours ago) and read 10302 times:

What do they expect on short flights?

Most people expect the world handed to them on a silver platter.

"Would you like something to drink? Coffee? Water? Pop? The moon to go with your ego? And yes, I did just run out of the fresh squeezed orange juice and the highly expensive champaign...sorry, no mimosas on this plane. It's my personal attempt to ruin your flight. Thanks for flying."

Iflewrepublic.



Aviation is proof that, given the will, we have the capacity to achieve the impossible.
User currently offlineAnnoyedfa From United States of America, joined Dec 2004, 451 posts, RR: 0
Reply 16, posted (9 years 11 months 4 weeks 8 hours ago) and read 10273 times:

It is both the Flight Attendant and what we have to offer. If the flight is 35 mins and I am to serve Coffee, water, and OJ thats what you will get. If I go out of my way and attempt a full service I don't get a raise or even a pat on my back. So why do it? No one is suppose to give a full can of soda unless asked but I do if I have enough on all my legs. This is what the company wants to offer and it's what they can afford. Aside from the fact it's complamentry. So let's charge for everything like I said before except for OJ, water, and Coffee.... Then you can keep your low fares and buy what you want!


"TWA... One Mission, Yours."
User currently offline22right From United States of America, joined Apr 2004, 420 posts, RR: 1
Reply 17, posted (9 years 11 months 4 weeks 8 hours ago) and read 10269 times:

I take it that JetSOUTHEAST hasn't flown much in the last 4 years or so.

God forbid if he/she flies on Southwest from ORD to OAK and finds out they won't serve much more then beverages and peanuts...




"I never apologize! I am sorry, but that's the way it is!" - Homer Simpson
User currently offlineKabAir From United States of America, joined Dec 2004, 245 posts, RR: 2
Reply 18, posted (9 years 11 months 4 weeks 8 hours ago) and read 10267 times:

AnnoyedFA said: Jetsoutheast: Get the hell over it! I am so sick of YOUR TYPE!!!!!! Start offering more money for your fairs then maybe we will be inclined to break our backs! Until then get over it. A 25-30 min flight you want a full serivce. Do the math... 100 people 2 FAS. 30 mins from take-off to touch down and what do you get? NOT ENOUGH TIME!

.... Ah, you crack me up AnnoyedFA. "Start offering more money for your fares and then maybe we will be inclined to break our backs". Well, I think next time my customers ask for something I'm going to take a page from your book and tell them I'd be happy to help them IF and only IF they slip me an extra $5. Really though, you're paid to do your job so just do it and quit blaming customers for taking your airline up on the fares they offer. Have some integrity and give your best to your customers because that's how you'd want to be treated. I've said this to you before - if you hate your job so much, please just leave it for the sake of your customers and especially for your own health. (By the way, I'm flying AS next month DEN-PDX-SJC-SEA-DEN - maybe we'll cross paths - if I remember correctly AS is who you work for  Smile )

OK, off my high horse now -  Smile - I do however agree that a short flight offering water and OJ is not something to get worked up over. Just stash a soda in your carryon for your next flight. All airlines are cutting back - they really have to.



wow, there sure are a lot of expert economists on this forum....
User currently offlineEjmmsu From United States of America, joined Oct 2004, 1692 posts, RR: 0
Reply 19, posted (9 years 11 months 4 weeks 8 hours ago) and read 10247 times:

WN gives out snack-packs on flights like ORD-OAK

They also give full beverage service on short flights.



"If the facts do not conform to the theory, they will have to be disposed of"
User currently offlineBH346 From United States of America, joined Jan 2000, 3265 posts, RR: 14
Reply 20, posted (9 years 11 months 4 weeks 8 hours ago) and read 10242 times:

About the RSW-MCO flight, I was being sarcastic. Sorry for the confusion. The one hour flight I was referring to was the DTW-GRR flight mentioned in the starting post.


Northwest Airlines - Some People Just Know How to Fly
User currently offlineJfkyyz From Canada, joined May 2004, 109 posts, RR: 0
Reply 21, posted (9 years 11 months 4 weeks 8 hours ago) and read 10221 times:

I agree with whats being said by many. I mean its hard esp if you're min crew. Transport Canada/Boeing-MD at least gives us 3 f/as to do our service min and still on short hops its hard to run through the aisles do a service -- I mean we're even a low cost carrier and people still expect more more more. I could imagine what NWA F/as have to go through.


j. in YYZ
User currently offlineJetboyflyhi From France, joined Oct 2004, 179 posts, RR: 0
Reply 22, posted (9 years 11 months 4 weeks 8 hours ago) and read 10221 times:

UMM .. BH346 you are still confused it was GRB not GRR!


Chicken or Beef?
User currently offlineJafa From United States of America, joined Aug 2003, 782 posts, RR: 4
Reply 23, posted (9 years 11 months 4 weeks 8 hours ago) and read 10200 times:

Don't mean to jump all over you, but DTW-GRR is not a one hour flight. Gate to gate maybe. I fly it all the time, it is around 25-30 minutes. Until those juice and water cups were introduced those flights didn't get ANY service. So service has improved on some flights and reduced on others.

User currently offlineBH346 From United States of America, joined Jan 2000, 3265 posts, RR: 14
Reply 24, posted (9 years 11 months 4 weeks 8 hours ago) and read 10161 times:

My bad...I meant GRB (Green Bay) and not GRR (Grand Rapids).


Northwest Airlines - Some People Just Know How to Fly
25 PA110 : Just as a comparison - (in the opposite extreme). I flew PX once from CNS to POM on the rare day they operated their A310. With roughly a 45min air ti
26 Veeref : Did they get you there safely and on time?
27 CTHEWORLD : I used to fly LAX-DTW every other week post 9/11. Thanks to NW's monopoly on the route, I was forced to endure their sub-Soviet era Aeroflot service.
28 Jetjack74 : WTF?????? No steak and lobster on the flight???????
29 Dl1011 : Boy, the nerve of those nasty airlines. Tons of debt. Lots of mad employee's. Years of losing tons of money. Thousands of lost jobs. And pax willing t
30 QuestAir : I don't think NW's service is abnormably bad; it's about the same as everyone else - granted, maybe a bit worse.
31 DL Widget Head : The only part of their product that is in some markets inferior is their domestic IFE offering--they have none.[Edited 2005-01-07 02:16:17]
32 Smcmac32msn : Holy $hit dude, you should sue NWA for not feeding you on your whole 1 hour flight to Green Bay. God forbid that they only give you OJ or WATER on a m
33 Nwafflyer : Oh please here -- I fly about 100,000 miles a year on NWA, and expect absolutely nothing on a short flight (less than 45 minutes), I do expect me and
34 Smcmac32msn : I gotta agree with Nwafflyer, I don't worry about what I get to drink on a flight as long as I get there safe, and my bags are there. Once those are c
35 777236ER : I can pay a cheaper fare to fly AirTran and get a full beverage selection and snack on ALL flights Says it all. If NW has the same attitude everyone h
36 Post contains images Cactus739 : When did WN start flying to ORD?
37 Jetjack74 : That's what i'd like to know
38 Post contains images Annoyedfa : Pa110: Right and I can gather they probably had 4 FAS working the aisle in First along with two Galley FAS preparing the food and beverages. In the ba
39 Tango-Bravo : They (WN) also give full beverage service on short flights. That would be an understatement on a recent experience I had on Southwest. The nearly full
40 NWAFA : Not sure who said the thing about not enough buy-on-board meals....I have worked toally full flights, where NOT ONE meal was sold...I have also worked
41 Baw716 : This is another example of "much ado about nothing". On a 30 minute flight, noone (especially in Coach), should have any expectation of any kind of se
42 GuitrThree : JetSOUTHEAST: For regular readers, we interrupt this broadcast... Being that this is a forum about AIRLINES and it's equipment and companies, I really
43 777STL : Do we not sound like the spoiled, self indulgent nation that everyone accuses us of being? 200,000 some odd small children just died in East Asia but
44 Post contains images Flyguyclt : Some questions here. 1. How long is the shortest Air Tran flight? 2. Did you even ask the flight attendant for another option? 3. NWA started the OJ a
45 Mtnmanmakalu : JetSoutheast; Once again I ask: How much did you pay for your ticket, and what did you expect? Everything for nothing, I'm sure !!! If you flew enough
46 1millionflyer : It is an airplane, not a restaurant. I fly 130-160 segments a year, other than coast to coast or int'l flights, I don't care one way or the other if I
47 NWAFA : Thank you 1million!!! We as flight attendants really enjoy having people like you on board....you Realize what it is about today. The ones whining abo
48 Qxq400 : You get what you pay for. What do you expect??If you want full service then buy a full first class seat. Otherwise you are just buying basic transport
49 Jblake1 : I've flown over 70 segments last year on NWA mostly in F class and have experienced the most attentive, courteous service of any airline. I love NWA b
50 MCI777 : WOW....sometimes I can't believe what people think they are entitled to in the good ole US of A. The airlines owe you nothing more than to get you fro
51 Keesje : The DOT stats for November show NW #1 in on-time performance, #2 in luggage handling and #2 (meaning second least) in customer complaints If NWA has a
52 Daedaeg : Just take Airtran next time if they offer better service.
53 Post contains images Mtnmanmakalu : MCI777- Well put- You hit the nail on the head!!!!
54 Philhyde : Kind of interesting to note that after 50 replies, not so much as a peep from JetSOUTHEAST. cheers, Phil
55 Mtnmanmakalu : Kind of interesting to note that after 50 replies, not so much as a peep from JetSOUTHEAST. 42 posts in over 4 yeras- I wouldn't say JetSOUTHEAST is w
56 Jafa : I flew my butt off over the holidays. One four day trip after another. I don't like to fly that much because when I get tired my patience gets short.
57 Philhyde : Great tanget, Jafa. I will say that I always try to be cordial to the FA's and even captain/FO. Sometimes, though, they seem about as disinterested in
58 NWAFA : Phil, I agree with you, It drives me nuts to get on board and not be given a basic hello. Even if I am busy,maybe setting up my galley during boarding
59 JMV : I can't speak for NW service from DTW to GRB, but during a recent trip from DTW to ATL and back, over the Christmas holiday, departing on a day DTW sa
60 AZZack : I have never experienced a problem with Northwest other than the occasional late flight which is mostly due to weather or ATC, not NW themselves. Serv
61 NWAFA : Glad to hear AZZack! Thank you for flying NWA!!!
62 Stirling : January 2, 1999. Now that, was an all-time low in the history of customer service at Northwest! Remember? Some passengers sat on their plane for up to
63 NWAFA : Hey Stirling, That is not part of this thread, you may want to put your comments in the correct thread.
64 Isitsafenow : NWAFA..I have seen a few posts by said person. I do not take his posts serious. You shouldn't either. The DTW weather mess is fixed. That won't happen
65 Stirling : The topic is "NWA's Service Sunken to New Lows." I posted an example of a REAL Low in NW SERVICE. SERVICE is defined as any and all operational minuti
66 BN747 : I thought this thread was about that horrific NWA flt that took 26 hours to get from AMS to SEA (I learned of from media broadcast..so routing could b
67 NWAFA : BN747, There is a thread about that..and if you read you will see that it was NOT NWA that wanted to keep them on the A/C it was the United States!
68 WeAreUnited : KabAir By the way, I'm flying AS next month DEN-PDX-SJC-SEA-DEN - maybe we'll cross paths - if I remember correctly AS is who you work for) Annoyedfa
69 Logan22L : Just flew NW BOS-AMS, and, while I know this thread started out discussing short-haul food service, I have to say that the experience was great. I had
70 Smcmac32msn : I could sue NW for being codeshare partners with CO and XJ, because when I flew a CLE-CMH segment, I didn't get offered a drink OR meal on that flight
71 777236ER : Pathetic. Did any of you think that this is a customer NWA has LOST because of one simple drink? If you're so sure 'no service in a
72 Post contains images Flyguyclt : Yeah Yeah ! ! ! Blah Blah Blah about your "Europe Airline." We see Airline U.K. over here on the Tellie with Easy Jet. Yaddha Yaddha Yaddha ! Safe Fly
73 Philhyde : Come to Europe and see what you get in a 30 minute flight on full service airlines. Not likely. Why don't you just tell us. cheers, Phil
74 777236ER : We have low cost carriers, and full service carriers. Unlike in the US, our full service carriers are just that. No need to be childish about it.
75 Post contains images 1millionflyer : I lived in AMS in 2000-2001 and flew KL,BA, LH, OS, IB, BMI, AF, FI, SN and Transavia, yes you get alot more on a 30 minute flight, having 2 flight at
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