JetSOUTHEAST From , joined Dec 1969, posts, RR: Posted (9 years 2 months 3 days 7 hours ago) and read 10629 times:
I recently flew Northwest to Green Bay, WI and on the DC-9 flight from DTW-GRB all we got in coach was OJ or Water! I was in First Class on a DC-9 from BNA-MEM, we got full service, coach got OJ or Water. What is the deal here? I can pay a cheaper fare to fly AirTran and get a full beverage selection and snack on ALL flights. I am not impressed with Northwest's pathetic "9/11" cutbacks.
Jetboyflyhi From France, joined Oct 2004, 179 posts, RR: 0
Reply 4, posted (9 years 2 months 3 days 7 hours ago) and read 10395 times:
Get over it do you really get that upset over 3 oz of soda ! And some pretzels. I don't think the service or what you think lack of service has nothing to do with 9/11. How long are those flights 25 to 30 mins. That pretty much gives you as a flight attendant 10 mins to serve 100 pax. First 10 mins critical faze of flight last 10mins of flight critical faze ........I hope you would think that YOUR safety comes first............
Ejmmsu From United States of America, joined Oct 2004, 1692 posts, RR: 0
Reply 8, posted (9 years 2 months 3 days 6 hours ago) and read 10375 times:
When I flew OKC-MEM 6:30 am and MEM-JAN 10:00 am on NW, the only choices on both flights were orange juice and water. The JAN flight is very short, so I can understand this. OKC-MEM is over an hour flight time. They could have at least offered coffee.
I think the problem with NW is that they only have two flight attendents on thier DC-9 flights. This means there is only one flight attendent for the whole coach class. When i flew BHM-MSY on WN (approx 50 min flight time) we were offered full beverage service, two bags of peanuts, and refills on water.
"If the facts do not conform to the theory, they will have to be disposed of"
BH346 From United States of America, joined Jan 2000, 3265 posts, RR: 15
Reply 9, posted (9 years 2 months 3 days 6 hours ago) and read 10331 times:
I also had some appaling service on my RSW-MCO flight on Comair. All we got were mints!
Seriously, it's about a one-hour flight...you're not going to get much. On Delta, FastBreak service is becoming the norm on many flights about that time...nuts along with water and juice, even during the daytime. And I'm pretty sure it's not just them. If folks are all going to fly on their L/U/T class fares, something's gotta give. If it means that much to you, take AirTran next time.
Northwest Airlines - Some People Just Know How to Fly
KarlB737 From United States of America, joined Mar 2004, 3022 posts, RR: 11
Reply 10, posted (9 years 2 months 3 days 6 hours ago) and read 10281 times:
I flew a week ago from DTW to RSW and then the return 3 days later on Northwest. I really don't have a problem with Northwest but I was surprised that the meals offered for purchase were limited in number. In other words on both flights they didn't have enough available meals for purchase for the size of the aircraft. In this case A320 going south B757 on the return.
If the passengers are willing to pay for the meals WHY WOULDN'T they provide enough of them and benefit from the extra income.
Isitsafenow From United States of America, joined Feb 2004, 4984 posts, RR: 24
Reply 12, posted (9 years 2 months 3 days 6 hours ago) and read 10251 times:
People, take it from an air warrior, its not the airline. Its the individual attendant.
Sometimes you get one that goes out of his/her way and is a real trooper. Sometimes you get one that just wants to sit on his/her duff and read. We have all seen it. I have had F.A.'s give me a whole can of soda and had them give me a glass full. I ask for the can and usually get it but once on a NW threeholerDTW-RSW she said flat out NO, I can't have the whole can. I use to blame the whole damn airline and 50,000 people for her move but I now understand its the individual attendant. Don't hang the whole company for ONES actions.
I have flown the MCO-RSW route a couple of times. Service is average, nothing bad but nothing to write home about. Lately I have bee lucky to ride the front section on most NW flights(silver). The F service is good....it was better 10 years ago but I am NOT complaining. I like F in NW. They treat me good, I repay them by buying my next ticket on NW. I think that the F A's on NW now understand they are good will ambassadors to the clients. Same goes for the folks at the counter.
If two people agree on EVERYTHING, then one isn't necessary.
Jafa From United States of America, joined Aug 2003, 782 posts, RR: 4
Reply 13, posted (9 years 2 months 3 days 6 hours ago) and read 10204 times:
Sometimes we don't have enough to give everyone a whole can of soda. Short hops are catered for a round trip or two legs. If the flight is full its hard to give everyone a can and second you keep having to run to the galley for additional supplies, slowing down the service when you are already working under time constraints. Thirdly some people nurse thier can of soda like they are flying to Osaka. So you end up throwing away a half full can.
DL Widget Head From United States of America, joined Apr 2000, 2065 posts, RR: 5
Reply 14, posted (9 years 2 months 3 days 6 hours ago) and read 10187 times:
BH346, There is no way a flight between RSW and MCO is about an hour on Comair unless the flight was put in a holding pattern. The actual flight time is probably about 30mins and even then most of it is climb out and decent when turbulence is most prevalent. It's amazing you had any in flight service at all. What do you expect on a flight like that--a meal?
Iflewrepublic From United States of America, joined Jun 2000, 537 posts, RR: 3
Reply 15, posted (9 years 2 months 3 days 6 hours ago) and read 10144 times:
What do they expect on short flights?
Most people expect the world handed to them on a silver platter.
"Would you like something to drink? Coffee? Water? Pop? The moon to go with your ego? And yes, I did just run out of the fresh squeezed orange juice and the highly expensive champaign...sorry, no mimosas on this plane. It's my personal attempt to ruin your flight. Thanks for flying."
Aviation is proof that, given the will, we have the capacity to achieve the impossible.
Annoyedfa From United States of America, joined Dec 2004, 451 posts, RR: 0
Reply 16, posted (9 years 2 months 3 days 6 hours ago) and read 10115 times:
It is both the Flight Attendant and what we have to offer. If the flight is 35 mins and I am to serve Coffee, water, and OJ thats what you will get. If I go out of my way and attempt a full service I don't get a raise or even a pat on my back. So why do it? No one is suppose to give a full can of soda unless asked but I do if I have enough on all my legs. This is what the company wants to offer and it's what they can afford. Aside from the fact it's complamentry. So let's charge for everything like I said before except for OJ, water, and Coffee.... Then you can keep your low fares and buy what you want!
KabAir From United States of America, joined Dec 2004, 245 posts, RR: 2
Reply 18, posted (9 years 2 months 3 days 6 hours ago) and read 10109 times:
AnnoyedFA said: Jetsoutheast: Get the hell over it! I am so sick of YOUR TYPE!!!!!! Start offering more money for your fairs then maybe we will be inclined to break our backs! Until then get over it. A 25-30 min flight you want a full serivce. Do the math... 100 people 2 FAS. 30 mins from take-off to touch down and what do you get? NOT ENOUGH TIME!
.... Ah, you crack me up AnnoyedFA. "Start offering more money for your fares and then maybe we will be inclined to break our backs". Well, I think next time my customers ask for something I'm going to take a page from your book and tell them I'd be happy to help them IF and only IF they slip me an extra $5. Really though, you're paid to do your job so just do it and quit blaming customers for taking your airline up on the fares they offer. Have some integrity and give your best to your customers because that's how you'd want to be treated. I've said this to you before - if you hate your job so much, please just leave it for the sake of your customers and especially for your own health. (By the way, I'm flying AS next month DEN-PDX-SJC-SEA-DEN - maybe we'll cross paths - if I remember correctly AS is who you work for )
OK, off my high horse now - - I do however agree that a short flight offering water and OJ is not something to get worked up over. Just stash a soda in your carryon for your next flight. All airlines are cutting back - they really have to.
wow, there sure are a lot of expert economists on this forum....
Jfkyyz From Canada, joined May 2004, 109 posts, RR: 0
Reply 21, posted (9 years 2 months 3 days 5 hours ago) and read 10063 times:
I agree with whats being said by many. I mean its hard esp if you're min crew. Transport Canada/Boeing-MD at least gives us 3 f/as to do our service min and still on short hops its hard to run through the aisles do a service -- I mean we're even a low cost carrier and people still expect more more more. I could imagine what NWA F/as have to go through.
Jafa From United States of America, joined Aug 2003, 782 posts, RR: 4
Reply 23, posted (9 years 2 months 3 days 5 hours ago) and read 10042 times:
Don't mean to jump all over you, but DTW-GRR is not a one hour flight. Gate to gate maybe. I fly it all the time, it is around 25-30 minutes. Until those juice and water cups were introduced those flights didn't get ANY service. So service has improved on some flights and reduced on others.