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Question For Delta Ticket & Gate Agents  
User currently offlineJmhluv2fly From United States of America, joined Dec 1999, 559 posts, RR: 0
Posted (9 years 11 months 2 weeks 1 day 23 hours ago) and read 5476 times:

With Delta adding nearly 10 additional direct flights out of PNS
Pensacola Florida at the end of this month,
(adding direct service to FLL, CVG, & JFK using ERJ's and CRJ's)
Delta is looking to recruit additional personnel to assist with the increase operations. I am interested in the position and have applied, ok ok on with the question...over all, how difficult is the Delta computer system, I mean I have worked in the airline business for nearly three years now, I worked with AirTran for two of those years and they had the easiest hassle free system, for the past eight months I have been contracted with Northwest Airlink and NWA on the other hand has the most out dated and confusing system I have ever seen...from what I understand the NWA system is titled PAR's which I have been told stands for Pan American Reservation System...go figure...
anyhow....can you DL folks give me an idea what the system is like also the agents here in PNS tell me they will train new agents on sight they need more folks just this bad...is this normal procedure or is it standerd to train in ATL?
And last question, flight benefits when do they start..yep...I would be lying if I said flight benefits was not a motivating factor...I love to fly and if I get on with Delta lord knows...I will be traveling this great God for sacen earth.
I am applying for full time...any info would be great.
JMH-PNS

11 replies: All unread, jump to last
 
User currently offlineAa757first From United States of America, joined Aug 2003, 3350 posts, RR: 7
Reply 1, posted (9 years 11 months 2 weeks 1 day 23 hours ago) and read 5452 times:

Hmm, I thought NW and DL both used the Apollo reservation system. I guess I'm wrong, though.

AAndrew


User currently offlinePensacolaguy From United States of America, joined Sep 2004, 548 posts, RR: 1
Reply 2, posted (9 years 11 months 2 weeks 1 day 22 hours ago) and read 5430 times:

Nonstop service to FLL/TPA has already started.  Smile
I saw a Delta airlines employment ad in the PNJ this past Sunday for Ramp Agents, employment thru Prime Flight.
Also with Delta on the brink of Bankruptcy. Will employees loose their flight benefits? Will current/new employees be contracted out, thru such companies as Prime Flight, etc?

Personally JMH I would stick with FL, for now.



User currently offlineOttoPylit From , joined Dec 1969, posts, RR:
Reply 3, posted (9 years 11 months 2 weeks 1 day 22 hours ago) and read 5432 times:

Well, its a good thing that I happened to come by your post. As someone who has worked with Deltamatic and dabbled in PARS, I can compare the two. First of all, just about every major airline's computer systems are developed around 1970's era technology. For instance, Deltamatic is in a Windows format, but the inputs that you make are from when Deltamatic was first created in the 1970's. Let me say that Deltamatic is much more user friendly than SABRE, and, in my opinion, friendlier than PARS. I have worked in a small station before where Delta was contracted to work NW flights and I hated their system. It sucked major ass. I do like the new gate upgrades on working flgihts, you barely have to touch the keyboard, its all point a click mouse style. And if there are enough seats on the plane, kiosk check-in goes ahead and allows the nonrev to check in at the tkt counter. Pretty nice.


But back to the question. Deltamatic is one of the friendlier computer systems that I have used with the airlines and I have worked with 2 that used Open Skies, Deltamatic, and recieved crash courses in SABRE for Delta-contracted Midway services and PARS for Northwest services. To get on in PNS, the course you will most likely take will be a 2 week Airport Customer Service course, which is just getting your feet wet with the computer system, city codes, and learning what your job role is and who the company is. Then you will be sent off for a 2 week Ticketing class. After that is done, you will most likely start at the airport on the ticket counter, and once you start to get comfortable with the computer, they may start moving you around and learning what there is, gate operations, baggage service, etc. At least, thats what I did when I started. Delta's investments in technology have really paid off on making life easier on the agents, although it can't do much for you for irregular operations, thats when you sometimes have to go back to basics.

All in all, I found it the easiest system to learn, and this is from a computer illiterate guy. Compared to PARS anyway, its much nicer.


User currently offlineOttoPylit From , joined Dec 1969, posts, RR:
Reply 4, posted (9 years 11 months 2 weeks 1 day 22 hours ago) and read 5424 times:

Also with Delta on the brink of Bankruptcy. Will employees loose their flight benefits?


Delta has recieved the concessions that it needed and is no longer on the "brink" of BK. Secondly, why would employees lose flight benefits? It cost the airline basically nothing, and its a seat that does not get filled anyway. Third, if employees were to lose flight benefits, not only would you see a mass exodus of employees(besides that, what is the point for working for the airlines these days anyway), but the airline would lose part of its revenue, the "buddy" passes which bring in partial revenue for the airline. So no, it would make no economical sense for employees to lose their benefits.


User currently offlineLincoln From United States of America, joined Nov 2004, 3887 posts, RR: 8
Reply 5, posted (9 years 11 months 2 weeks 1 day 22 hours ago) and read 5413 times:

Just for the record anf from what I understand after semiactivly reading up on this for the past year or so (it's an area of great interest for me)


PARS (Programmed Airline Reservation System) is now "Worldspan" is used by NW (and formerly TW) -- and was majority owned by NW until relatively recently.

UA land is Apollo (now known as Galileo). I don't know which if any other US carriers use it.

DL uses Deltamatic (Could they have come up with a more 60/70s-sounding name for this  Smile)

AA, AS, HA, WN (I've been told) and many others use SABRE

CO uses Amadeus (which is located in the EU, and from what I understand, subjects CO's PNR information to EU privacy standards).

Lincoln



CO Is My Airline of Choice || Baggage Claim is an airline's last chance to disappoint a customer || Next flts in profile
User currently offlineJmhluv2fly From United States of America, joined Dec 1999, 559 posts, RR: 0
Reply 6, posted (9 years 11 months 2 weeks 23 hours ago) and read 5255 times:

Thanks for the info OttoPylit; I remember when I trained with AirTran the initial training was also 2 weeks, then we came back and provided we successfuly passed training we got paid for the two weeks and started at the station, which is the way I think it should be, you dont exactly come back an expert on the subject but you know more then if you hadnt gone at all....
When I started contracted over at Airlink last May I had no formal classroom training which really stunk I had to learn it all hands on and learning from mistakes is not the best in front of the passenger...but such as life...

PensacolaGuy...I wish I still was with FL AirTran, I truly enjoyed working with the company, I met some great folks got to go places I never thought I would go, became a part of the agent council where an agent from all stations meet once a month with top management in ATL, met with Joe Leornard once..it was great fun...I miss em alot...but there was an unstable work environment in PNS, with high turn over and a higher regard for a certain race for which I am not...it was a matter of time before my number was pulled and on April 9th of this year that time came...its been almost a year and well I still am not completely over it...I was a basket case for about a month...but hey it happens in life....let us hope I can join with Delta...my heart is still with citrus but the bills will be paid by Delta.
Any other information by others would be great...
JMH


User currently offlineJhooper From United States of America, joined Dec 2001, 6206 posts, RR: 12
Reply 7, posted (9 years 11 months 2 weeks 10 hours ago) and read 5158 times:

Delta has excellent flying benefits for it's employees. If I remember correctly, full benefits start after 1 month of employment. Please correct me if I'm wrong.


Last year 1,944 New Yorkers saw something and said something.
User currently offlineDl763dfw From United States of America, joined Nov 2004, 73 posts, RR: 0
Reply 8, posted (9 years 11 months 2 weeks 8 hours ago) and read 5108 times:

Benefits start the day you start work. For full time employees, you get unlimited travel with absolutley no cost. You get 6 buddy passes a year also.

User currently offlineOttoPylit From , joined Dec 1969, posts, RR:
Reply 9, posted (9 years 11 months 1 week 6 days 11 hours ago) and read 4957 times:

...I was a basket case for about a month...but hey it happens in life....let us hope I can join with Delta...my heart is still with citrus but the bills will be paid by Delta.

JMH,

Not trying to sound offensive here, but I don't think you have the proper mindset to be with Delta. I am glad that you enjoyed working for FL(as I once did), but I don't think I would want someone working for my company if your heart is with another. Just as I would not feel comfortable working with someone whos "heart" is with American or Northwest, I would not feel comfortable working with someone who wanted to be at Airtran as well.

Maybe its just the pride that I have in my company(this may sound really cheerleader-ish, but oh well), but I moved to Delta for my own personal reasons, but its also because Delta was the airline that I saw as the best and wanted to work for and am still loving it. But if my "heart" was with another airline, then I would have kept applying or doing whatever was needed to get on there, because I wouldn't be happy with an airline that I did not want to be at. I came to Delta and was correct with the benefits that were much better than what FL offered to me. So if your heart is still with Citrus, then find a way to get back with them. Apply elsewhere if you can, like ATL, but don't go to work for another airline(especially the biggest competitor, lol) if you really don't want to work for that airline.

I hope that maybe I just read your post incorrectly and am wrong, and if so, please accept my apologies. If I am correct, then I wish you the best on your career search.


User currently offlineJmhluv2fly From United States of America, joined Dec 1999, 559 posts, RR: 0
Reply 10, posted (9 years 11 months 1 week 6 days 8 hours ago) and read 4894 times:

OttoPylit:
Its kinda like this, I was with AirTran for over two years and you cannot just turn off the light bulb and say its over, "Im done with AirTran". you grow with the company you serve the airlines passengers, you become apart of the AirTran family, then one day you wake up and the family has kicked you outta the house....you naturally still care for that family. AirTran Airways.
There are no further employment opportunities for me with AirTran.
I did move over to Northest Airlink contracted a month later, and it takes you awhile to fit into the new mold. I do love airplanes and aviation and in time as I grow with Delta if provided the opportunity I will fit into the new position with Delta and promote the carrier, but does this mean I have to hate the
competition, AirTran ? no, I respect the airline they play the rules well and they are succeeding, and it addition I still have many friends who continue to work at the company in PNS. I know a guy who started working with Eastern back in 1967, he worked with EA for 24 years up till the day the carrier went under, do you think he could make up the next day and support Delta, nope..but about two years later, he applied with DL and has been working with them for about 10 years now, now I know Jeff's heart still lies with Eastern he worked for the company for a long long time...we do move on but our routes shall always remain...AirTran was my routes where I started into the business and I shall never forget where it all began.
JMH


User currently offlineOttoPylit From , joined Dec 1969, posts, RR:
Reply 11, posted (9 years 11 months 1 week 6 days 6 hours ago) and read 4841 times:

you become apart of the AirTran family, then one day you wake up and the family has kicked you outta the house....you naturally still care for that family. AirTran Airways.

Despite how much I might still care for the family, if THEY kick ME out of the house, I may still love them, but I will surely be extremely pissed off at them.


as I grow with Delta if provided the opportunity I will fit into the new position with Delta and promote the carrier, but does this mean I have to hate the competition, AirTran ?

I guess my post didn't stress what I was trying to convey. I was not trying to turn the post into a Delta vs. Airtran debate. I never said anything about loving or hating the competition. What I was trying to say is that I don't think someone would give 100% at carrier A if their heart was still at carrier B. Maybe by not having actual airline names will make it easier to stress.


no, I respect the airline they play the rules well and they are succeeding.

We both have our own views on that, which belong in another post.


started working with Eastern back in 1967, he worked with EA for 24 years up till the day the carrier went under, do you think he could make up the next day and support Delta, nope..but about two years later, he applied with DL and has been working with them for about 10 years now, now I know Jeff's heart still lies with Eastern he worked for the company for a long long time...we do move on but our routes shall always remain...AirTran was my routes where I started into the business and I shall never forget where it all began.

Its one thing to work for a company for 24 years, which basically sustained you through your entire life, compared to 2 years at another. Its one thing to still miss or care for your previous employee(I guess), but if you are no longer employed by them, you just suck it up, move on, and do your best at your new employer, otherwise it may be a repeat performance.

When you refer to your "roots," if anyone understands that, its me. My roots started with Air South back in 1997, moved over to Airtran, and then over to Delta. The entire time, I had my eyes set on Delta and just planned to use Air South and Airtran to gain the experience I needed to quickly climb the ladder at Delta. I would have no problem of you being proud from where you came from. If you are, then more power to you. But if you are trying to get a job with Delta "just to pay the bills" like you said, then you would be better off elsewhere. If you want a job with Delta because its a great job to have, but you are still proud that you began your airline career with Airtran, then it would be great to have you on the team.




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