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What Is Up With AA Ops @ DFW Lately?  
User currently offlineASTROJET707 From United States of America, joined Feb 2004, 299 posts, RR: 5
Posted (9 years 8 months 1 week 18 hours ago) and read 4584 times:

I have been flying a great deal the past two weeks and have witnessed many flight cancellations, some due to weather. Last Sunday two DFW-SAT MD80s were canceled and all the pax were rolled over and put on standby.On Wednesday I was flying PHX-DFW-IAH. Upon arrival from PHX AA825 was sked to depart A23(the Narita gate), then moved to C3. At C3, I overheard the gate agent tell the captain the aircraft had been inoperable and at the gate since 900am with a tank balance problem. We boarded F, groups 1 and 2 and were told to get off, the plane was not flying and proceed to gate C21. Why would we board a plane declared inop? I overheard 4 or 5 passengers venting that AA has been doing cancels, rebooks, standbys due to MX issues. Is this normal? Wouldn't the captain found this out from OPS?

Thanks,

AJ707

3 replies: All unread, jump to last
 
User currently offlineJayhup From United States of America, joined Jan 2002, 452 posts, RR: 0
Reply 1, posted (9 years 8 months 1 week 17 hours ago) and read 4491 times:

I saw at least one MX cancellation today...an MD-80 to IAH. Pax were already on board when they cancelled it...

JH


User currently offlineA10warthog From United States of America, joined Jul 2004, 325 posts, RR: 0
Reply 2, posted (9 years 8 months 1 week 16 hours ago) and read 4437 times:

Mx issues can be tricky, some problem do not come around until after the plane has been boarded or even been pushed back. I have seen Op's load a plane even though it had a Mx issue, because they figured it would be fixed in time and they could keep the plane as close to the schedule departure as they could. Then just have to deplane the aircraft, because the Mx issue could not fixed. You got to keep people safe and try not to in convince them do much.

I would think that Op's would have informed the captain that the plane was down, but I have found that does not always happen.


User currently offlineAAR90 From United States of America, joined Jan 2000, 3474 posts, RR: 46
Reply 3, posted (9 years 8 months 1 week 15 hours ago) and read 4411 times:

It is impossible to answer your question without knowing all the details, however, here's a guess:

Upon arrival from PHX AA825 was sked to depart A23(the Narita gate), then moved to C3.

Gate changes happen all the time (BTW, no gate is a specific destination gate, just what AA prefers to use if all goes well). Why can be maintenance issues with planes (not necessarily the inbound or outbound acft, but virtually any plane within an hour or so of DFW), terminal equipment, ground equipment, etc.

At C3, I overheard the gate agent tell the captain the aircraft had been inoperable and at the gate since 900am with a tank balance problem.

Which means the plane is currently not released by maintenance for flight, however...

We boarded F, groups 1 and 2...

This indicates maintenance folks fully expected to have the problem fixed in time to depart using that airplane. Fuel tank imbalance problems are often fixed on the ground by redistributing the fuel to within proper limits [MD80s do not have tank-to-tank transfer capabilities except when on the ground]. On a short flight [DFW-IAH] I would expect maintenance to rebalance the fuel load and we would depart.

...and were told to get off, the plane was not flying and proceed to gate C21.

Oops, the problem was not a simple fuel imbalance, but rather something more serious and/or another unrelated problem [gate agent didn't know about?].

Why would we board a plane declared inop?

Because it was not "declared inop" prior to or when you boarded. AA maintenance provides "decision time" to passenger service [airport & gate agents] and Flight Ops [pilots & F/A's] when they do not know if a plane will be usable or not. That's the time maintenance says it will make a final (sometimes not so final) decision if they think they can fix the problem or not. Boarding proceeds based upon maintenance saying when they'll have the problem fixed, but sometimes the "fix" can be worse than the original problem.

I overheard 4 or 5 passengers venting that AA has been doing cancels, rebooks, standbys due to MX issues.

We hear this a lot, but most folks don't fly those planes day-in and day-out. AA averages 1-3 cancellations per day system-wide (out of 2,400+ daily flights). So no, there are not that many cancellations on a normal day; however, when a flight is cancelled, that creates a chain reaction of rebookings, standbye's, etc., etc., etc., and it becomes a major incident for those folks affected (understandable, but not a regular event by any means).

Is this normal? Wouldn't the captain found this out from OPS?

No and probably not [he's a lot closer to the involved maintenance folks than S.O.C. will ever be]. A little pro-active Captain's involvement, especially in keeping customers informed, is never a bad thing --but many captains don't like talking to people who they think might be angry at them. :-(



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