USrampleadSTL From United States of America, joined Jan 2005, 102 posts, RR: 1 Reply 2, posted (8 years 11 months 1 day 3 hours ago) and read 1637 times:
Sounds about right; something had to happen. Contrary to popular belief, it is possible to dispatch aircraft without the aid of a computer--since the reservations info is more likely maintained by mainline DL, all they would've needed to do is verbally (we use fax) release fuel loads, mx reports, and flight plans. More work, but not worth cancelling so many flights.
XJRamper From United States of America, joined Dec 2003, 2436 posts, RR: 51 Reply 4, posted (8 years 11 months 1 day 2 hours ago) and read 1611 times:
Contrary to popular belief, it is possible to dispatch aircraft without the aid of a computer--since the reservations info is more likely maintained by mainline DL, all they would've needed to do is verbally (we use fax) release fuel loads, mx reports, and flight plans
Nope. Comair has all of it in their GO. When I went down there for training, my classes were held at the General Offices. There is these big windows that look down to their Op Center. Everything and I mean everything that has to to with a flight, happens down there. They are their own separate entity, separate from mainline. Thats why there were no flights leaving.
And the last part of that only works if the Computers were working.
USrampleadSTL From United States of America, joined Jan 2005, 102 posts, RR: 1 Reply 5, posted (8 years 11 months 1 day 2 hours ago) and read 1573 times:
Reservations info is stored in the same computers as flight dispatch info? That's just plain stupid. It's totally possible to calculate fuel loads and verify flight plans by hand, when our part of SABRE goes down, that's how we do it--and not just on little planes either, on mainline flights too.
I'm shocked to hear that Comair has no way to dispatch a flight by hand--if you're right and the res info is in the same set of computers as the flight dispatch info, that's gigantic mistake number one. And if Comair has all their own res info that's not part of the larger DL system, that's gigantic mistake number two (how would that even work?!). And gigantic mistake number three is not providing a way to dispatch a flight with pencil, paper, and a battery powered calculator. Then the obvious: if there's not suffecient backup servers, that's gigantic mistake number four.
If all those four conditions are true--Comair uses the same computer bank for two critically different functions, Comair maintains seperate reservations info from DL, Comair can't dispatch a flight without their computers, and they don't have suffecient backup... well I just can't believe that. Someone please tell me it isn't true.
USrampleadSTL From United States of America, joined Jan 2005, 102 posts, RR: 1 Reply 7, posted (8 years 11 months 23 hours ago) and read 1382 times:
Whew. I was still appalled from thinking that they used the same system for both and that they were the same.
One way or the other, it certainly is possible to do flight ops by hand, it just takes a long time and is tedious with all the error checking you have to do, so I guess they could have cancelled flights because of the ineffeciency of that. One way or the other, it probably cost DL a lot to convince other airlines to accept tickets at such a peak travel time.
Ltbewr From United States of America, joined Jan 2004, 12679 posts, RR: 13 Reply 8, posted (8 years 11 months 22 hours ago) and read 1317 times:
Heard about this on CNN earlier today. Guess somebody had to take the hit for this huge screw up, while it seems a number of management people were at fault for their computer set up that caused this crises.
OttoPylit From , joined Dec 1969, posts, RR: Reply 9, posted (8 years 11 months 21 hours ago) and read 1299 times:
Sad to see Mr. Rademacher go. I thought he was a great executive. Very quiet and humble guy, but also one who sees the value of his employees. For instance, during the 93 day Comair pilot strike in 2001, he told all of the employees that this may be a long strike due to the pilots wanting raises and was sure that this would not be the end of Comair, as some people were worried about. But he promised that he would pay Comair people for as long as the company could, even during a strike when it wouldn't make sense for them to be at work with no planes flying. Sure enough, employees were paid to come in and assist mainline, or could even be dispatched to other cities to work there and still get paid. Fortunately, an agreement was reached and service was restarted, but the groundcrews for Comair were still getting paid while the pilots were the ones on strike. Good to see him promising to take care of the employees that were unfortanately caught up in the conflict.