Sbe727 From United Kingdom, joined Sep 2001, 390 posts, RR: 0 Posted (9 years 6 months 2 weeks 1 day 6 hours ago) and read 3212 times:
I dont want to turn this into a bitchy session or anything, but was is it with Delta Crew who constantly ask ... is that the Delta rate.
My friend who works in a major hotel in the uk where many different airline crew stay whilst on a layover cant believe the amount of times that the phrase is used.
OK, so they may get a discount for some parts of the hotel, but the way they go about saying it, its like that they are something special, it would not suprise me if they say it when catching the bus or doing there weekly shop.
The Hotel is well aware that they get discounts but i dont hear any other of the Northwest/USAir/American crew say this all the time.
I know times are hard for the airlines but its the airlines that are in trouble...not the staff.
If wages are really that bad....GET OUT.
Besides, alot of them look like they should be at home doing the knitting for their gran children.
Hope all is well but Delta, you annoy the hell out of my friends work mates.
SegmentKing From , joined Dec 1969, posts, RR:
Reply 2, posted (9 years 6 months 2 weeks 1 day 2 hours ago) and read 3096 times:
It is standard practice to ask about airline discounts when traveling on leisure... so what you are hearing is what we ask when we call reservations, although I tend to be a bit more discrete and ask "do you have an airline employee rate?" and if they ask which airline, i'll divuldge.
In the States, 95% of all hotels offer steep discounts to airline employees based on LRA / Last Room Availability /. We also have a plithora of interline travel agencies that have contract airline employee rates worldwide.
ATLFlyer323 From United States of America, joined Jan 2005, 614 posts, RR: 0
Reply 3, posted (9 years 6 months 2 weeks 1 day 2 hours ago) and read 3091 times:
umm ok so delta people ask if thats the rate?? Your friends get annoyed?? I guess I can see how that would be annoying, but if they arent starting any arguments with the hotel staff than whats the problem? Maybe your friends hotel is EXTREMLY expensive or the Delta Rate there Sucks
Jafa From United States of America, joined Aug 2003, 782 posts, RR: 4
Reply 4, posted (9 years 6 months 2 weeks 1 day 2 hours ago) and read 3065 times:
TO Follow your own advice, why don't you stay home knitting or playing with lego's if you or your friend can't handle answering questions. It part of customer service to repeat yourself over and over again.
ATWZW170 From United States of America, joined Oct 2004, 904 posts, RR: 3
Reply 6, posted (9 years 6 months 2 weeks 23 hours ago) and read 2880 times:
I don't think it's worth jumping down this guys throat, come on now guys. I'm sure it's an annoying question in the same way passengers who ask the same questions over and over again begin to annoy us. Such as, "Why are you always late?" "Is that really the lowest fare?" "Why can't I have another snack?" Give the guy a break.
Success is getting what you want...happiness is liking what you get
Ltbewr From United States of America, joined Jan 2004, 13040 posts, RR: 12
Reply 7, posted (9 years 6 months 2 weeks 23 hours ago) and read 2853 times:
Often hotels/motels will often have discounted rates for employees or visitors to corporation office in their local area. If in the Detroit area, you could ask or be given a 'GM' or 'Ford' corp discounted rate. If an airline regularly uses a hotel for stranded passangers, corporate people, visitors, crew, they probably have a discounted rate available for them. The discounted rate may vary by company/airline. I would also assume that such a rate could be available to a non-revenue, employee pass person.
TOLtommy From United States of America, joined Dec 2003, 3288 posts, RR: 4
Reply 8, posted (9 years 6 months 2 weeks 23 hours ago) and read 2844 times:
Perhaps your friend needs to change the phrasing used when answering those questions. If the crewmember calls and asks for an airline discount, how does your friend reply? Does your friend simply reply with a rate quote? (IE - "the rate for that night is 100GBP)
Or does your friend mention the discount when quoting the rate? (IE - "the rate with your discount is 100GBP") That would stop most of the "is that the Delta rate" questions.
My company has a negotiated rate with a hotel that we use quite frequently. I identify myself clearly when calling to make a reservation, yet 9 times out of 10, I'm given a rate quote that doesn't reflect my negotiated rate. So I start over, and reidentify myself, and ask again for our negotiated rate. I find that as frustrating as your friend does!
OttoPylit From , joined Dec 1969, posts, RR:
Reply 9, posted (9 years 6 months 2 weeks 23 hours ago) and read 2824 times:
As a DL employee, for the most part, if I call hotel reservations, most times they will give me a rate even if I ask for an airline or industry rate, and if I ask again if that is the airline rate, many times they will say, "Oh, the industry rate is...." Many times we just want to ensure that they are getting what we are asking for. I would never ask for the Delta rate, as the rate applies to everyone. But you may get one or two uninformed people who think its only a Delta rate and that the hotel is infinately obligated to provide it. I happen to have a thing for Hilton Hotels these days when I travel if they are more convenient than others. The rate is usually very good for the room and I can even accrue Skymiles for it.
Sbe727 From United Kingdom, joined Sep 2001, 390 posts, RR: 0
Reply 10, posted (9 years 6 months 2 weeks 21 hours ago) and read 2742 times:
Thx for the replies,
This is not a DL employee wanting to book a room for leisure but they are actually staying in the hotel at the companys expense whilst on duty, so the little massages and the smaller things, not very expensive may i add, is allways asked if the delta rate applies.
Perhaps it was ignorance to what they have in the states... i dont know, but we are talking the little luxuries here which in my mind... should not be discounted.
Room rates/small phone calls/main restaurant... yes.... discount should be given as the airline uses quite a few rooms.
all other facilities should be a bonus if you get a discount.
Planespotting From United States of America, joined Apr 2004, 3524 posts, RR: 5
Reply 11, posted (9 years 6 months 2 weeks 21 hours ago) and read 2715 times:
Well, along with excellent room rates, hotels also offer other amenities. There is something called the "1-2-3" rule. Any time you go into the hotel bar, beer and wine is $1, calls are $2 and wells are $3 at any time. It is a pretty good deal and something i used often when staying at a participating hotel. You can also usually get a certain % off of any food or any other amenitie the hotel may offer. Of course, you must have your employee ID to prove your identity and your association with said airline.
Nonrevman From United States of America, joined Nov 2001, 1292 posts, RR: 1
Reply 13, posted (9 years 6 months 2 weeks 13 hours ago) and read 2492 times:
Another thing to keep in mind is the really bad exchange rate between the dollar and the pound right now. Just about anything in the UK is going to seem really expensive, whether it is the 20$ fish and chips meal, the 20$ ride from Gatwick to Victoria station, or the hotel room. So, it may not be so much a wage problem as it is an exchange rate problem. Naturally, any one of us will ensure that we qualify for as much of a discount as possible.
By the way, it is commonplace for us to ask for industry discounts in our own country as well. Perhaps you might do the same if you visit here. There is nothing wrong with trying to save some money. If that bothers anyone, then that is their problem.
ATLFlyer323 From United States of America, joined Jan 2005, 614 posts, RR: 0
Reply 14, posted (9 years 6 months 2 weeks 13 hours ago) and read 2467 times:
ok SBE727, you dont know that?!?!? What if they are just asking if thats the Delta Rate?!?!? I always want to make sure I got my discount anywhere I go I always want the cheapest price (ONe of the factors of Being American ) anyways you need to not get you panties in a bunch and get over it!! Im so sorry that they are asking if thats the rate, Ill say a prayer for ya...ya right there just asking if thats the rate nothing more nothing less!!! GET OVER IT!!!
MxCtrlr From United States of America, joined Nov 2001, 2485 posts, RR: 35
Reply 15, posted (9 years 6 months 2 weeks 12 hours ago) and read 2415 times:
Obviously, you have never traveled extensively non-rev. I used to work for Marriott Hotels (in MIA) and also worked P/T for PA at the same time (it wasn't long before PA became my "job for life", but that's another story). The rate I got as a Marriott employee was far higher than the "Pan Am rate" so I also asked for the "Pan Am rate" whenever I stayed at a Marriott hotel worldwide.
These people are just saving themselves money by utilizing a special rate negotiated for their company, with the side benefit of getting that rate themselves when they travel. What is wrong with that? Do you never use discounted rates when you qualify for them or do you just pay full price for everything?
Freight Dogs Anonymous - O.O.T.S.K.
DAMN! This SUCKS! I just had to go to the next higher age bracket in my profile! :-(