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Reasons For JAL's Service Decline  
User currently offlineHugo From United States of America, joined Nov 2000, 394 posts, RR: 0
Posted (9 years 6 months 3 days 13 hours ago) and read 1412 times:

After taking my seventh JAL business class flight in the past six months, I have come to the conclusion that their service standards have declined and not kept up with their Asian peers. I love the beautiful J-class Shell seat but cabin crews are consistently uninspired, food is mediocre, and lounges are, well, dull. I used to fly JAL economy years ago and I remember their cabin service to be top notch. What happened?

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