Deltaffindfw From United States of America, joined Sep 2003, 1475 posts, RR: 0 Posted (10 years 6 months 1 week 3 days 6 hours ago) and read 4580 times:
E-mail from DL:
Since you've recently flown the Delta Shuttle®, we want to let you know about upcoming Shuttle changes that are part of our company-wide transformation.
As part of the Delta Shuttle's current "guaranteed seat" policy, if you are unable to board a Shuttle flight because it is full, we provide another flight within 30 minutes or give you a free one-way Shuttle ticket. Effective February 1, 2005, we will eliminate these extra-section flights and, as a result, no longer offer this "guaranteed seat" policy. We are making this change in order to more effectively allocate our planes across our network.
We will continue to provide the same full schedule of flights every hour on the half-hour between Washington, D.C. and New York City and between Boston and New York City - that's 62 Shuttle flights every non-holiday weekday. And, we'll continue to offer our current schedule of weekend Shuttle flights. For flight accommodations, your confirmed reservation and check-in will act as your boarding priority for our flights.
Please know that we will continue to provide top-of-the-line services and amenities on the Delta Shuttle. In addition to an extensive flight schedule, the Shuttle's B-737-300 fleet offers a first-class feeling with increased legroom, leather seats and complimentary fresh snacks, magazines and drinks. We will also continue to offer our customers open seating that allows you to select the seat of your choice when boarding. And don't forget the Shuttle's on-time reliability, fast check-in options and the ability to earn at least 500 SkyMiles per flight.
For more information on the Delta Shuttle, please visit delta.com/shuttle.
Thank you for flying Delta, and we appreciate your support as we focus on a positive transformation of our company.
Mozart From Luxembourg, joined Aug 2003, 2283 posts, RR: 12
Reply 2, posted (10 years 6 months 1 week 3 days 6 hours ago) and read 4498 times:
Open seating, snacks, leather seats, generous legroom....
Sounds like Southwest.
Excuse me, I have never flown on WN, just had an image of it, which was one of a no-frills airline like Ryanair (who after all claims to have WN as its role model). Snacks, leather seats and generous legroom don't sound like Ryanair to me, though.
Can you please correct my pre-conception of WN and tell me that indeed flying WN feels like flying any of the (bankrupt) incumbent carriers from a pax comfort/service point of view (with the exception of assigned seats on non-Shuttle flights)?
Aloha73g From United States of America, joined Jul 2003, 2390 posts, RR: 4
Reply 3, posted (10 years 6 months 1 week 3 days 5 hours ago) and read 4457 times:
Southwest has 33" or 34" inch pitch I believe...which is more than most of the legacies. Southwest's new interior has Leather seats, and on flights more than about 90 minutes (a guess on my part) Southwest serves snacks (Wheat Thins, Ritz Sticks) or snack packs--all flights get drinks and peanuts.
Southwest is luxury compared to what I've heard of Ryan Air (never been to Europe).
Aloha Airlines - The Spirit Moves Us. Gone but NEVER Forgotten. Aloha, A Hui Hou!
Flyabunch From United States of America, joined Nov 2004, 518 posts, RR: 4
Reply 4, posted (10 years 6 months 1 week 3 days 5 hours ago) and read 4456 times:
Although I do not fly WN a lot, I do use them when it fits my schedule. They do indeed have leather seating (longer lasting, easier to clean) and snacks...small snacks, but they do serve them. As far as legroom, it is no worse than any of the legacy carriers, except the premium economy products. The no frills angle is the lack of a first class, no assigned seating, and no meal service. But to get from point A to point B they are efficient and economical.
Unlike some of the copycat airlines however, I have not heard of WN taking away the window shades and reclines. Their planes are not stripped down models but well equipped 737's They run a great efficient airline.
DeltAirlines From United States of America, joined May 1999, 8950 posts, RR: 11
Reply 5, posted (10 years 6 months 1 week 3 days 5 hours ago) and read 4410 times:
Delta Shuttle is still a bit different than Southwest. Yes, it is open seating. But the pitch is a good 3 inches more than Southwest (it's 36 inches), and is very noticeable. Snacks are still served...in the morning they would serve bagels and in the evenings they would have a snack basket (this was the service when I flew them prior to relocating to GSO...I would guess the snack basket is similar to the boxes WN serves on its long-hauls, I don't know though since I don't fly WN) - snack basket would have a fruit, crackers, etc. Also, free newspapers and magazines, plus complimentary booze after 1000. The leather seats have always been there (WN only started leather seats a few years ago, I believe it coincided with the new livery).
As for the no more guarenteed seat, it is a bit disappointing to see the extra sections disappearing. These flights would be quite beneficial, as during the evening hours, with the extra sections, there would be a flight every half-hour, and on a full-fare Y ticket, it wouldn't matter which flight you got on.
Ltbewr From United States of America, joined Jan 2004, 13510 posts, RR: 17
Reply 6, posted (10 years 6 months 1 week 3 days 5 hours ago) and read 4396 times:
The end of a long running marketing plan since Eastern ran the shuttles. I would agree that for a/c and crew productivity, as well as holding down costs, the elimination of the extra sections-a/c makes sense in these cost and losses times for DL. I have taken a number of LGA-DCA shuttle flights on DL, US, EA, PanAm, NY Air and even Trump Air. There are a number of times that sometimes EA had to operate an a/c for just one person that didn't make the main flight but that is stupid today for a number of reasons. For one thing, one could just wait for the next flight, or transfer to the other terminal for the other shuttle operator.
FoxBravo From United States of America, joined Nov 2003, 3046 posts, RR: 4
Reply 7, posted (10 years 6 months 1 week 3 days 5 hours ago) and read 4358 times:
Sounds like Southwest. Funny that much hated Southwest is the model that the legacies use for one of their bread and butter routes.
The LGA-BOS/DCA shuttles are not modeled on Southwest at all--in fact, despite some superficial similarities they actually couldn't be more different. They trace their routes back to the original Eastern and later Pan Am Shuttles, which from the start were aimed squarely at business travelers. They charge exorbitant walk-up fares for the convenience of getting between LGA and BOS and DCA as quickly as possible with minimum advance planning. They use dedicated gate areas (and terminals, at least in the case of DL's Marine Air Terminal at LGA) that feel more like business class lounges, with vast spreads of free magazines. On weekdays, almost everyone is in a suit, and it's not uncommon to see politicians on the DCA flights. And they had leather seats long before the discount airlines realized that they were more stain-resistant.
Southwest, on the other hand, started out targeting bargain-basement leisure travelers--in fact, they made flying affordable for many people who previously took the bus. Traditionally (although this has changed in recent years with the 73Gs) their routes have included multi-stop itineraries that would not appeal to business travelers on a tight timetable. Even their maximum walk-up fares have always been much lower than what the majors used to charge (until very recently). And Southwest's gate areas and cabins, with their cattle-car atmosphere, are a far cry from the calm of the Shuttles.
Don't get me wrong--I'm not trying to knock Southwest here or put the Shuttles up on a pedestal. Nor am I saying that other airlines haven't emulated many of Southwest's successful business models--certainly they have. But the Shuttles are an entirely different type of operation, with very different service standards and target markets.
DeltaMIA From United States of America, joined Feb 2004, 1672 posts, RR: 16
Reply 8, posted (10 years 6 months 1 week 3 days 5 hours ago) and read 4337 times:
I would agree that for a/c and crew productivity
It has been a waste of money to have a crew and aircraft on standby at all times in the event that DL Shuttle needs the extra section. It was still done even during the times the extra section was a OH CRJ. IF this change of policy bites DL in the butt in the very near short term they can always adjust the schedule and put a shuttle flight twice an hour during peak times or bring back a 737-800 for certain flights. Denying passengers boarding on the DL Shuttle due to lack of seats won't happen very often before it is adjusted where it needs adjusting.
Sounds like Southwest. Funny that much hated Southwest is the model that the legacies use for one of their bread and butter routes
The farthest thing from it. DL Shuttle is an amazing service and is much appreciated by those who use it. It is as reliable as a watch. The door is shot on the half hour and you are in ground transportation within 5 minutes of deplaning. There is no point in having preferred preassigned seating when everyone on the plane is a medallion frequent flyer. And snacks aren't peanuts, it is a bagel and cream cheese with orange juice and cookies in the morning or chicken fingers, a candy bar and some fruit in the afternoon/evening.
It's a big building with patients, but that's not important right now.
RoseFlyer From United States of America, joined Feb 2004, 10415 posts, RR: 52
Reply 10, posted (10 years 6 months 1 week 3 days 5 hours ago) and read 4310 times:
Foxbravo, didn't WN always have leather seats? I thought they started with the brown leather seats, or were they vinyl? The only big difference between shuttle flights and WN flights is that one caters to a much more expensive traveler. People don't mind shuttle service on short flights. It is the same model that WN developed on its Texas flights. DAL-HOU flights cater to about the same type of clientele that enjoy flying out of convenient airports that are quick in and quick out. You will constantly see business travelers enjoying the quick efficient service with frequency. I think these are the same models. DL wants to make it look appealing, but their only difference is that they have increased pitch somewhat and maybe some food differences since WN only serves non perishable foods since they do not have to be thrown out after a flight and save money.
The two services evolved independantly, but they are basically the same thing now because it is a proven model. DL does offer a slightly better service, but they are the same model and philosophy because it is a proven method for short flights.
[Edited 2005-01-28 01:00:48]
If you have never designed an airplane part before, let the real designers do the work!
FogCreekCEO From United States of America, joined Nov 2004, 23 posts, RR: 0
Reply 15, posted (10 years 6 months 5 days 1 hour ago) and read 3955 times:
OK, now I'm REALLY mad.
This makes commuting between Boston and New York or New York and Washington that much worse, especially at very busy times like morning and evening rush hour.
Considering that the shuttle used to be an unbelievable profit center, the cash cow of every airline that was involved in it, this is a travesty. As usual the beancounters at the airlines do something where it's easy to measure the miniscule savings, at the cost of a LOT of lost goodwill that isn't so easy to measure. I for one will think twice about quick jaunts to Boston or DC if there's a risk I'm going to be stuck for hours waiting for a shuttle with an empty seat.
The real stupidity hear is that the airlines are on staggered schedules. So if the 6:30 delta is full, you think I'm waiting around for the 7:30 delta? Heck no. I'm dashing across the airport for the 7:00 USAir flight.