Sponsor Message:
Civil Aviation Forum
My Starred Topics | Profile | New Topic | Forum Index | Help | Search 
You Cancelled My Flight!  
User currently offlineZippyjet From United States of America, joined Sep 2001, 5487 posts, RR: 13
Posted (9 years 8 months 3 weeks 5 days 21 hours ago) and read 8222 times:

What's next? Being accused of murder? Atlanta had another ice storm from hell which in turn threw a monkey wrench into the whole flight schedule. Here at BWI we are getting mixed mess however, Mr. Murphy and his law are present today! A flight from FLL will pull up to a jet way near you after 0311! Of course it will be full and has at least one aarrrgh!!! Aisle chair passenger All in a days work. Earlier, two of our BOS flights cancelled. When a BOS flight cancels, you'd think its Armageddon. When you deal with Boston, it is always the end of the world. One lady kept pointing her finger at one of my co-workers and kept accusing her; Ya koncelled mya flight!" I was trying to spell it the way it is said in that grating accent. You know, folks, we don't get our jollies off by canceling and delaying your flights. It is more aggravation for you the passenger and us. If you want to keep using vinegar instead of honey then, you will get what you desire and that is a visit from airport police. Get a life! It is a spell of shitty weather. And, in next Weeks Super Bowl, Eagles Rule! May the score be Philly 42, N.England a big fat goose egg for all your churlishness and aggravation! There, I vented and got it all out of my system.  Smile/happy/getting dizzy

[Edited 2005-01-30 06:53:52]


I'm Zippyjet & I approve of this message!
43 replies: All unread, showing first 25:
 
User currently offlineJetBlueAtJFK From United States of America, joined Jan 2005, 1687 posts, RR: 3
Reply 1, posted (9 years 8 months 3 weeks 5 days 21 hours ago) and read 8172 times:

What airline do you work for?

jetBlueAtJFK



When You Know jetBlue, You Know Better
User currently offlineSHUPirate1 From United States of America, joined Sep 2003, 3670 posts, RR: 16
Reply 2, posted (9 years 8 months 3 weeks 5 days 21 hours ago) and read 8140 times:

JetBlueAtJFK-Judging by past posts and the listing of cities that he refers to, I would assume he works for airTran...


Burma's constitutional referendum options: A. Yes, B. Go to Insein Prison!
User currently offlineNIKV69 From , joined Dec 1969, posts, RR:
Reply 3, posted (9 years 8 months 3 weeks 5 days 21 hours ago) and read 8130 times:

I have to tell you I have enjoyed the best luck when it comes to flying. I think I have only had two flights cancelled in my life and not many weather related issues. People have to realize that things like what happened in Atlanta today happen. Things get hairy but they can't be helped. I think the Eagles will make a game of it but will just fall short.  Smile/happy/getting dizzy


User currently offlineZippyjet From United States of America, joined Sep 2001, 5487 posts, RR: 13
Reply 4, posted (9 years 8 months 3 weeks 5 days 20 hours ago) and read 8054 times:

Why, I work for FL.. And, for my colleagues who work at EWR, LGA and especially BOS deserve combat pay! It seems that with these towns, even perfect isn't good enough. Complaining is an art form especially it seems in the Boston area. I guess life is tough up there and the focus is me, me and me. I believe this area has the highest rates of suicide. I wonder why. And again, I really hope Philly creams New England and knocks them off their lofty pedestal.


I'm Zippyjet & I approve of this message!
User currently offlineQxq400 From United States of America, joined Dec 2004, 255 posts, RR: 2
Reply 5, posted (9 years 8 months 3 weeks 5 days 13 hours ago) and read 7767 times:

Hang in there man!  SmileI feel your pain, we had the same type of mess in Oregon a few weeks ago. Sad


Welcome baby Madison Renee
User currently offlineVgnAtl747 From United States of America, joined Apr 2001, 1514 posts, RR: 2
Reply 6, posted (9 years 8 months 3 weeks 5 days 13 hours ago) and read 7722 times:

I'm afraid I don't really undertstand the point...

I always considered dealing with angry customers as part of the job. And well, the aisle chair pax... thats also your job.



Work Hard. Fly Right. Continental Airlines
User currently offlineAirTran737 From United States of America, joined Apr 2004, 3705 posts, RR: 12
Reply 7, posted (9 years 8 months 3 weeks 5 days 13 hours ago) and read 7712 times:
Support Airliners.net - become a First Class Member!

Zippy,
I feel your pain man. We here in MKE haven't had an arrival from ATL in two days. We thought thst our first arrival was going to come in, but what's this? Canceled due to de-icing.
"Sorry sir, the flight that I just rebooked you on has been canceled. You will now get into FLL at 0020 instead of 1245."
(expletives)
"Yes I understand that it is 12 hours later that you we originally scheduled."
(expletives)
"No sir I can't put you on DL. This is a weather delay, and we do not move passengers to other airlines for weather delays."
(expletives)
"I understand that you have a cruise to catch. My advice is to always travel the day before a cruise."
(expletives)
You have a nice day sir, and thank you for flying AirTran



Nice Trip Report!!! Great Pics, thanks for posting!!!! B747Forever
User currently offlineTravatl From United States of America, joined Mar 2001, 2173 posts, RR: 7
Reply 8, posted (9 years 8 months 3 weeks 5 days 13 hours ago) and read 7677 times:

Aaaaaaaah .... winter ops...

Travis

P.S. A side note to passengers out there. Do you truly feel that by causing a scene or screaming or yelling at somebody that has absolutely NO CONTROL over this situation, that it is going to get you anything? In my agent days at American....those who screamed and yelled and made an ass out of themselves could sleep in the damned airport for all I cared. Those who understood the blame lies elsewhere, and were willing to work with us to HELP THEM, got 200% out of me to get them where they were going.

Behavior breeds behavior.....


User currently offlineSHUPirate1 From United States of America, joined Sep 2003, 3670 posts, RR: 16
Reply 9, posted (9 years 8 months 3 weeks 5 days 13 hours ago) and read 7664 times:

AirTran-You guys don't rebook passengers on other airlines if an issue is because of weather? As far as I have known, with most airlines, the only time a passenger is not rebooked on another airline is if the passenger is on a free (ie. frequent flyer miles, or denied boarding vouchers) ticket...


Burma's constitutional referendum options: A. Yes, B. Go to Insein Prison!
User currently offlineTravatl From United States of America, joined Mar 2001, 2173 posts, RR: 7
Reply 10, posted (9 years 8 months 3 weeks 5 days 12 hours ago) and read 7608 times:

We often didn't do it at American for WX....(some circumstances, but usually, no).

Travis


User currently offlineGoingboeing From United States of America, joined Dec 1999, 4875 posts, RR: 16
Reply 11, posted (9 years 8 months 3 weeks 5 days 12 hours ago) and read 7583 times:

P.S. A side note to passengers out there. Do you truly feel that by causing a scene or screaming or yelling at somebody that has absolutely NO CONTROL over this situation, that it is going to get you anything? In my agent days at American....those who screamed and yelled and made an ass out of themselves could sleep in the damned airport for all I cared. Those who understood the blame lies elsewhere, and were willing to work with us to HELP THEM, got 200% out of me to get them where they were going.

On a consumer advocates message board, a guy was ranting because the Delta the pilot "refused to takeoff". Nevermind that there was a ground stop in Atlanta, it wasn't stormy in FLL by golly, so the ONLY reason they didn't go was because "the pilot refused". If I worked for an airline and there was inclement weather out there (that was enough to severely impact aircraft operations), and a jackass was blaming me for the delays, I'd have a fake key made and keep it by the counter. When the aforementioned jackass started making a scene, I'd pull out the key, hand it to him, and tell him that the FAA said it wasn't safe, and the Pilot agreed, but if he still wanted to go, here are the keys to the plane and tell him he was free to fly it himself.


User currently offlineSHUPirate1 From United States of America, joined Sep 2003, 3670 posts, RR: 16
Reply 12, posted (9 years 8 months 3 weeks 5 days 12 hours ago) and read 7555 times:

Travatl-I know certain airlines are more willing to do that sort of thing than others (airTran, as this example will show)...in fact, I specifically recall a group of about 30 people not being fimmed on another carrier from airTran when a plane went mechanical (they were flying PHF-ATL-MSP, and the (Monday morning, I want to say 8:00) PHF-ATL leg went mechanical, and they were given a later (1:30 or so in the afternoon) PHF-ATL flight, given hotel rooms in Atlanta overnight, and were given Tuesday morning flights back to Minneapolis, without even looking on other carriers to try to get them home that night.


Burma's constitutional referendum options: A. Yes, B. Go to Insein Prison!
User currently offlineSHUPirate1 From United States of America, joined Sep 2003, 3670 posts, RR: 16
Reply 13, posted (9 years 8 months 3 weeks 5 days 12 hours ago) and read 7538 times:

Goingboeing-if I am not mistaken, Ground Stops affect incoming flights. This flight was leaving Atlanta, and would not be affected by a ground stop at Atlanta, rather, it would be affected by a ground stop in Tampa instead (the final destination of UPS Pilot's girlfriend was not Fort Lauderdale, but Tampa)


Burma's constitutional referendum options: A. Yes, B. Go to Insein Prison!
User currently offlineAirTran737 From United States of America, joined Apr 2004, 3705 posts, RR: 12
Reply 14, posted (9 years 8 months 3 weeks 5 days 12 hours ago) and read 7510 times:
Support Airliners.net - become a First Class Member!

SHUPirate1,
The only fares that we will re-book are M,B,Y,J,A. Those are our higher end fares. Fares such as L,Q,B,T,R and any others are out of luck.



Nice Trip Report!!! Great Pics, thanks for posting!!!! B747Forever
User currently offlineSHUPirate1 From United States of America, joined Sep 2003, 3670 posts, RR: 16
Reply 15, posted (9 years 8 months 3 weeks 5 days 12 hours ago) and read 7502 times:

AirTran-Even for maintenence?


Burma's constitutional referendum options: A. Yes, B. Go to Insein Prison!
User currently offlineAirTran737 From United States of America, joined Apr 2004, 3705 posts, RR: 12
Reply 16, posted (9 years 8 months 3 weeks 5 days 12 hours ago) and read 7464 times:
Support Airliners.net - become a First Class Member!

For MX we will give hotels and re-book passengers on other airlines. If a flight is delayed because of an error on our part i.e.. MX, crew rest and so on, we will rule 120.20 and F.I.M. the passengers. If it's an act of God we will only move those people that I listed before.


Nice Trip Report!!! Great Pics, thanks for posting!!!! B747Forever
User currently offlineAa777flyer From , joined Dec 1969, posts, RR:
Reply 17, posted (9 years 8 months 3 weeks 5 days 12 hours ago) and read 7440 times:

When the aforementioned jackass started making a scene, I'd pull out the key, hand it to him, and tell him that the FAA said it wasn't safe, and the Pilot agreed, but if he still wanted to go, here are the keys to the plane and tell him he was free to fly it himself.

Thats funny as hell!...LOL!


User currently offlineAa777flyer From , joined Dec 1969, posts, RR:
Reply 18, posted (9 years 8 months 3 weeks 5 days 12 hours ago) and read 7426 times:

Ground Stops affect incoming flights. This flight was leaving Atlanta, and would not be affected by a ground stop at Atlanta,

Ground stops can effect outbound flights as well in cases of severe wheather. ie..heavy fog can shut down and airport, ice, snow etc can also cause flights to be held indefinately on the gate instead of pushing and creating more congestion on the ramp/runways


User currently offlineAirportugal310 From Tokelau, joined Apr 2004, 3658 posts, RR: 2
Reply 19, posted (9 years 8 months 3 weeks 5 days 12 hours ago) and read 7401 times:

Two things:

1) Bostonians dont talk like that...at all. I dont know where you came up with that horrible translation.

2) The Patriots are proven winners. Sorry to tell ya...your beloved Eagles are gonna be hurting the morning after.

Bruno
BOS



I sell airplanes and airplane accessories
User currently offlineFxra From United States of America, joined Jul 1999, 708 posts, RR: 2
Reply 20, posted (9 years 8 months 3 weeks 5 days 12 hours ago) and read 7390 times:

I understand that people are upset when they are delayed, even I can be. But some of the travelling public need to use a little good judgement. If your from the nroht, u knwo that the south generall does not cope well with frozen precip of anytime (I';ve heard the jabs from friends). DO you p[lan a road trip with out looking at weather and thinking.... hey, perhaps i should not go that way, o if I have to go, i might run late. Screaming at people will not help. PIlots have refused to take off before, usually theres a good reason, not just cause they want to be jerks and stay home. Perhaps they were delayed so long that they ran out of duty time.

The most amusing thing i've seen in a long time, Here in ATL, a plane too FLL was pushing out the gate.. 2 people came strolling (not running or moving at a quickened pace) to cathc the flight. They had missed the connection from somewhere up north. There plane had been delayed earlier (prolly GDP for ATL) and they were about 10-15 minutes late arriving. They had a 20 minute scheduled connection time. The exchange between the gate agent (a manager i believe):

Irate pax: Why didn't you hold it for us?
Agent: We weren't going to delay 100 people for you, we don;t know your
whereabouts or when you would get here.
Pax: We wer eon your plane, it was late.
Agent: Yes ma'am, we're confirming on the next flight, you'll arrive at 1720
Pax: We have to catch a cruise at 3 pm
Agent: Thats our next flight out, i suggest you contact your cruise company
PAx: (with much anger) Its your fault we're late, why would you sell a ticket with a 20 minute connection time???
Agent: WHy would you buy it? Your booked on flight 123 to FLL leaving at 1520 from gate C-17, have a nice fligh, next?

I was laughing when they turned and walked down the concourse. Being an @$$ won't move you any faster, being nice will at least encourage some one to hep you more swiftly. thenagain, i gguess maybe i learned patience in my youth of flying standby

my $.02
fxra



Visualize Whirled Peas
User currently offlineGoingboeing From United States of America, joined Dec 1999, 4875 posts, RR: 16
Reply 21, posted (9 years 8 months 3 weeks 5 days 11 hours ago) and read 7320 times:

Years ago, I used to post on a message board at "thetrip.com" as "Captain Morgan" (like the rum). Of course, they were all totally ficticious, but I was amazed at how many people thought they were real. Anyhow, I got started because there were numerous posts about airline employees were lying about delays and cancellations. Thus, "the Cap'n" was born. Below is my first post addressing these complaints:

I love my job. Why would anyone think otherwise. What other industry allows us to lie about weather, ATC delays, mechanical problems, connection information, seating assignments, video equipment, flight changes, etc. and lets us do all this FREE travel (usually in first class where we can bump a platinum level FF from his upgrade).

The FA's have it made. Show folks the safety thing and then settle into the jumpseats to read the latest issue of Cosmo.

Gate agents are the "upgrade gods" who can give a complimentary upgrade to the goth teen listening to Marilyn Manson in FC while telling the titanium FF that there aren't any more FC seats available.

Reservations agents have their infamous "rule" which usually includes NOT telling the customer that the fare they are being quoted is actually $150 per ticket more than the lowest fare available...If they aren't smart enough to ask, well, we gotta make money somehow.

Mechanics and ramp workers get to sit around and drink coffe most all day. Nobody can see them from the terminal, so they just have an all day poker game going on...interuppted only by the occasional plane that pulls into the gate.

Dispatchers pretty much surf the net all day long. After all, there IS a TV with the Weather Channel there in the room. If they see an occasional red spot on the radar, it only takes a quick look to see if they have any flights headed thru them. If not, they will route one there, in hopes of getting one of those "airliner hits turbulence" headlines in the paper.

For a while, I thought about flying for Fed Ex or UPS, but no matter how much you waggle the wings, a package rarely pukes. I felt I'd miss that too much, so I'm staying where I'm at.

Happy Flying,

The Cap'n


User currently offlineJcavinato From United States of America, joined Jan 2005, 520 posts, RR: 0
Reply 22, posted (9 years 8 months 3 weeks 5 days 11 hours ago) and read 7267 times:

I've experienced BA a couple of times with trans-Atlantics. Their "cancelation" was in the form of "We've delayed the flight by 24 hours. Please come back tomorrow to check in for your flight."

User currently offlineSHUPirate1 From United States of America, joined Sep 2003, 3670 posts, RR: 16
Reply 23, posted (9 years 8 months 3 weeks 5 days 11 hours ago) and read 7251 times:

Jcavinato-Now THAT's embarrassing...if any airline tried to do that with me, they could be absolutely certain that they had received my last shred of business I might give them...


Burma's constitutional referendum options: A. Yes, B. Go to Insein Prison!
User currently offlineGroundStop From United States of America, joined Jun 2003, 611 posts, RR: 6
Reply 24, posted (9 years 8 months 3 weeks 5 days 11 hours ago) and read 7249 times:

"Ground stops can effect outbound flights..."

Technically, they can not. A ground stop is a halt on inbound flights at their points of origin for a specific area and a specific amount of time. What you are referring to in your post is a gate hold or departure hold. Gate holds and departure holds are not posted by the Air Traffic Control System Command Center as ground stops, but rather as departure delays.

Zippyjet and AirTran737,

Fellas, I feel for you. You know that guy on the other end of ##11? From 1500 to 0230 this morning, that was me. From the moment I sat down, I don't think I went more than 5 minutes without cancelling a flight. All told, I think we cancelled some 233 flights on the 30th. I had a group of 50 in ROC going to FPO, a group of 90 in HOU going to MLI (that fortunately made it) and a DOD movement of 45 sailors coming out of MDW going to PNS via ATL for training. Of course, we cancelled the MDW-ATL segment, and I had to plead with the DM to flagstop the MDW-MCO nonstop to drop these guys off. Thats one contract we don't want to lose! Today probably won't be much better. Before I left this morning, we had already cancelled 30 flights today and there were several crew delays in excess of 60 minutes. My guess is it'll be late Monday before everything starts to run as scheduled. Hang in there!!

JP

AirTran SOC


25 Goingboeing : Technically, they can not. A ground stop is a halt on inbound flights at their points of origin for a specific area and a specific amount of time. Wha
26 Post contains images LH423 : For the record, working in cust svc in the city named in the thread-starter, I can assure you, no matter where they're from, people can be nasty. Actu
27 GroundStop : Splitting hairs, yes, every inbound flight is obviously an outbound flight from someplace. What I am trying to convey is this, if I were to say...'ATL
28 AirTran737 : Groundstop, Hey I talked to you yesterday at about 1600 regarding scrubbing a MKE-TPA flt and sending it to ATL. What do you say that we get creative
29 Goingboeing : Splitting hairs, yes, every inbound flight is obviously an outbound flight from someplace. It's not really splitting hairs...if somebody is in one of
30 Nwafflyer : Hey, passengers need to take some responsibility themselves. #1, they can check the weather, and call to see if there are flight delays. #2, if they a
31 FedExMEM : It has been my experience that FL is far less willing to help out its stranded passengers than other airlines. Last February, I was scheduled to fly f
32 AirTran737 : It's not that we don't want to help our stranded passengers, it is thatwe have a limited number of ticketing agreements.Well as far as putting you on
33 FedExMEM : Thanks for the info Airtran.....At least I know now why I didn't get on the NW flight!! Does FL have any agreements with DL? They could have at least
34 GroundStop : Goingboeing, I see the point you are making. It is valid. All I am saying is that a ground stop, as the FAA sees it, is a stop on arrivals to a specif
35 Elwood64151 : AirTran-You guys don't rebook passengers on other airlines if an issue is because of weather? As far as I have known, with most airlines, the only tim
36 Aerofan : I think we all need to go back and read the regulations concerning delayed and cancelled flightsand how affected passangers are to be handled. From wh
37 FedExMEM : It's amazing. People pay $200 less for their flight on an LCC, but they expect the LCC to do things a Legacy carrier won't do for them! I personally d
38 AirTran737 : AirTran has ticketing/baggage agreements with the following Delta, US Airways, United, America West, ATA, British Airways, Spirit Airlines, Iceland Ai
39 LH423 : And that's why you don't work for an airline. You can't do stuff like that. Well, I do work for an airline. And if a passenger is getting a little too
40 BH : hey zippyjet, see that you had the night off, just to let you know we were in the same situation tonight (sun). She didnt hit the ground until 0415 th
41 Post contains images Zippyjet : Some great opinions and thoughts. Let me clear a few things up for all. 1. I'm not out for the woe is me sympathy vote. I like to tell it like it is w
42 Srbmod : 4. Regarding New York, North Jersey and Boston passengers; there are good folks and not so good folks. I've met plenty of great people in my line of w
43 BOSSAN : I flew on the last FL BWI-BOS flight Sunday night. We departed about 2.5 hours late on a plane ferried in empty from DFW. I did not overhear anyone ra
Top Of Page
Forum Index

This topic is archived and can not be replied to any more.

Printer friendly format

Similar topics:More similar topics...
Sterling Cancelled My Flight posted Fri Feb 3 2006 09:22:06 by Vunz
My Flight Was Cancelled Today Due To Strike! posted Thu Jan 20 2005 12:48:17 by Pe@rson
Say Hi To Me If You're On My Flight(s)! posted Fri Feb 13 2004 05:30:50 by Ny-jfk-lga
How Possible That My Flight Get Cancelled? posted Tue Jul 23 2002 23:04:02 by Hamad
How Do I Know If My Flight Is Cancelled? posted Thu Oct 11 2001 17:09:42 by Bobbydgg
My Flight Yesterday. What Do You Think? posted Sat Feb 3 2001 14:37:01 by CX flyboy
Strangers On My Flight The Song posted Fri Oct 27 2006 03:18:41 by Nuggetsyl
Norwegian.no Just Cancelled My Flights! posted Fri Oct 20 2006 20:13:36 by Reifel
Iberia Cancelled My Ticket Booked On DL, Help! posted Mon Sep 25 2006 14:29:05 by Jumbojet
My Flight To Palma From Luton Tommorow posted Sun Sep 3 2006 15:07:50 by SpeedBird203