Sponsor Message:
Civil Aviation Forum
My Starred Topics | Profile | New Topic | Forum Index | Help | Search 
LH: Ticket Service Charge Vs. OS  
User currently offlineMacc From Austria, joined Nov 2004, 1036 posts, RR: 3
Posted (9 years 6 months 2 weeks 6 days ago) and read 2978 times:

booked VIE - TXL on LH theese days. at the LH website they charge 35 euros ticket service charge. at the OS website only 8 euros. for just the same flight and class.

whats behind this incredibly high fee? what happened to the habit to reduce ticket service chharges when flying on etix?

now, years ago i would go to the counter, get informations on flights and shedules and fares and would then finally book a flight. they had to print the tickets, often even send the ticket by mail. then check in counter with the fuss and so on. lots of time for their agents.

now i look for infos on flights and fares for myself in the internet. i book and pay my flight and use the check in machines at the airport. but i have never ever paid such a high ticket service charge LH wants me to do. i do the whole job myself and am supposed to pay even more as ever before.

how is it with other airlines? any comparable rates?


I exchanged political frustration with sexual boredom. better spoil a girl than the world
12 replies: All unread, jump to last
 
User currently offlineChiguire From Venezuela, joined Sep 2004, 2004 posts, RR: 16
Reply 1, posted (9 years 6 months 2 weeks 6 days ago) and read 2943 times:

Hi Macc,
the ticket service charge from LH has been introduced since they pay no more comission to the travel agencies in Germany. I am sure if you want a paper ticket they are going to charge you another about 10 Euro.
It´s simply that they now show their "netfares". LH itself adds 35 Euro and the travel agencies do whatever they want.
Maybe its different with OS. Maybe those 8 Euro were just the charge for the paper ticket. I don´t know the situation in Austria.
But after impementing the 0 commission each of those airlines add TSC.


User currently offlineSabena332 From , joined Dec 1969, posts, RR:
Reply 2, posted (9 years 6 months 2 weeks 6 days ago) and read 2942 times:

LH has reduced the ticket rip off charge lately, now you have to pay 10 EUR for flights within Germany/Europe and 15 EUR for intercontinental flights, when you want a paper ticket instead of an eTicket you have to pay additional 8 EUR.

Patrick


User currently offlineMacc From Austria, joined Nov 2004, 1036 posts, RR: 3
Reply 3, posted (9 years 6 months 2 weeks 6 days ago) and read 2925 times:

Sabena, its still 35 euros (etix, VIE - TXL).

chiguire: OS TSC is 8 euros for etix, another 5 if you want paper ticket.

LH actually raised their prices with the TSC. their fares kept the same (110 euros for T VIE-TXL return) just the TSC got higher. (last year same as OS)
in the end, its again the customer who has to pay additional money, for no additional service. that doesnt make sense.

sabena: will they reduce this scrap again? they havent so far...



I exchanged political frustration with sexual boredom. better spoil a girl than the world
User currently offlineSabena332 From , joined Dec 1969, posts, RR:
Reply 4, posted (9 years 6 months 2 weeks 6 days ago) and read 2919 times:

Sabena, its still 35 euros (etix, VIE - TXL).

Did you book via an online travel agency or directly via lufthansa.com and aua.com respectively? If you booked directly on the airline sites I am very surprised that they still charge 35 EUR, they even published the new ticket service charges on their website.

Patrick


User currently offlineMacc From Austria, joined Nov 2004, 1036 posts, RR: 3
Reply 5, posted (9 years 6 months 2 weeks 6 days ago) and read 2905 times:

try it out:

lufthansa.at, then just try and book a flight from VIE to somewhere.

i always book via LH and OS website. i sent them a mail just now, lets see if they reply  Big grin

the reduction probably only covers purchases IN germany...



I exchanged political frustration with sexual boredom. better spoil a girl than the world
User currently offlineLHSTR From Germany, joined Mar 2001, 226 posts, RR: 1
Reply 6, posted (9 years 6 months 2 weeks 6 days ago) and read 2905 times:

It is funny that I finally agree with Sabena332 on one issue here  Smile

He is right. When you book through the LH homepage, the extra charge has been reduced to 10 EUR for European Flights and 15 EUR for longhaul flights from Germany.

Remember, the travel agent is free to charge whatever he wants to charge for an booking.


User currently offlineSabena332 From , joined Dec 1969, posts, RR:
Reply 7, posted (9 years 6 months 2 weeks 6 days ago) and read 2906 times:

the reduction probably only covers purchases IN germany...

This is possible but actually unfair. Good that you sent them an eMail, please let us know what they replied, I am very interested.

Another possibility is that it is a bug in their booking system.

Patrick


User currently offlineMacc From Austria, joined Nov 2004, 1036 posts, RR: 3
Reply 8, posted (9 years 6 months 2 weeks 6 days ago) and read 2897 times:

i will let you know if they reply...

i actually discovered a bug once. wanted to book VIE - JFK via FRA for 300 euros. but their system couldnt process my request. 3 different departments of LH treid to find out why. in the end it was a special offer which wasnt valid any more, but was forgotten to be removed from their site. so they had to grant me the fare. couple of days later another one from LH called because they were overbooked. i agrred to take the next flight for 200 Euros in vouchers and 2000 miles. because they fucked up a lot (luggage and complaint) i ended with the vouchers and 5000 miles  Big thumbs up



I exchanged political frustration with sexual boredom. better spoil a girl than the world
User currently offlineMacc From Austria, joined Nov 2004, 1036 posts, RR: 3
Reply 9, posted (9 years 6 months 2 weeks 5 days 12 hours ago) and read 2822 times:

Quick reply from LH:

its a normal adjustment to the market, bla, bla, bla... net prices are great, so everyone can see what they pay for the flight and what for information and processing. high transparency...

they didnt answer, which information and processing they refer to, when i book online and fly etix  Wink/being sarcastic

they funny thing is: for the same flight (VIE - TXL - VIE) the ticket service charge stated on lufthansa.de is 10, on lufthansa.at is 35, as with aua.at is 8...

i wrote back to ask again. if they think this is what they mean with transparency or rather a mistake in their booking system...

 Big grin



I exchanged political frustration with sexual boredom. better spoil a girl than the world
User currently offlineTriStar500 From Germany, joined Nov 1999, 4693 posts, RR: 42
Reply 10, posted (9 years 6 months 2 weeks 5 days 11 hours ago) and read 2815 times:

Ahhh... the infamous Ticket Burglar Charge... another fine method of Lufthansa and a variety of other so-called "full frills" carrier to rip off their customers. In fact, it is just a fare hike - paying the TSC does not entitle you to any additional service compared to the old system, where ticket handling was included in the final fare like it should be anyways.

Interesting to see that there are no "no frills" carriers introducing such a charge. It is up to us, the customers, to decide if we let ourselves get ripped off once again after the "improvement" (actually it is the other way around) of Miles&More and the service reductions, which make flying LH Eco actually inferior to all but the very basic low cost carriers.

I, speaking for myself, have usually flown LH 4-5 times each year for private travels on domestic or European flights. This year, the company will not see any of my private business. I am also trying to avoid LH on business travels as much as possible. The beauty of a market economy... it is up to me, the customer, to decide.  Smile

Instead I am investing my business and private travel funds into Germany's airline number two, Air Berlin, which offer good schedules and destinations (at least for my travel needs), great service at very reasonable prices, plus a good frequent flyer program - just reached Gold Status this month. Big grin


[Edited 2005-02-04 10:31:50]


Homer: Facts are meaningless. You could use facts to prove anything that's even remotely true!
User currently offlineFiatstilojtd From , joined Dec 1969, posts, RR:
Reply 11, posted (9 years 6 months 2 weeks 5 days 6 hours ago) and read 2733 times:

Hi,

http://www.ticketfox.de.

and the TSC and other SC are history for people from Austria, Germany and Switzerland.  Smile


fiatstilojtd


User currently offlineFiatstilojtd From , joined Dec 1969, posts, RR:
Reply 12, posted (9 years 6 months 1 week 7 hours ago) and read 2669 times:

Hi,

No Reply from the German, Swiss or Austrian Members of Airliners.net.... ?  Smile

fiatstilojtd


Top Of Page
Forum Index

This topic is archived and can not be replied to any more.

Printer friendly format

Similar topics:More similar topics...
LH Introduces Ticket Service Charge posted Wed Sep 1 2004 20:24:47 by JoFMO
LH Vs. OS Economy Transatlantic posted Tue May 25 2004 18:27:28 by PA110
LH 380 Service posted Wed Jan 19 2005 03:48:09 by NoMoreRJs
LH - Prestige Service For Super VIP S posted Thu Sep 16 2004 08:24:09 by TW741
AA To Implement Ticket Service Fee posted Fri Sep 3 2004 11:03:31 by NotSofrqntFlr
LH Adjusts Service To Addis Ababa posted Fri Aug 6 2004 07:44:25 by ETStar
LH F Class Service Questions posted Thu Jun 17 2004 22:56:15 by SNATH
LH's CLT Service / Early 1990s posted Sat Jan 31 2004 17:23:52 by EAL1011
LH Publishes Service Fees For Tickets posted Fri Jan 2 2004 16:43:41 by Leskova
Does LH Still Service CDG With Their Lovely A310's posted Tue Nov 25 2003 01:31:26 by BAJMowiec