Sponsor Message:
Civil Aviation Forum
My Starred Topics | Profile | New Topic | Forum Index | Help | Search 
Bumped And Re-booked, What Is Acceptable?  
User currently offlineUshermittwoch From Germany, joined Jan 2004, 2969 posts, RR: 16
Posted (9 years 10 months 2 weeks 3 days 14 hours ago) and read 2226 times:

Hi!

My girlfriend just asked me a question that I couldn't answer with a 100% certainty.
So I am asking you guys!  Smile

When you get bumped off a flight due to overbooking, can the airline you were booked on re-book you on ANY carrier that serves your destination?
An exaggerated example would be that you were flying SQ and then got bumped and re-booked on Tower Air.
Would you have to take that flight (if it is the next possible connection) or can you demand to fly on a quality carrier?


Where have all the tri-jets gone...
16 replies: All unread, jump to last
 
User currently offlineN317AS From , joined Dec 1969, posts, RR:
Reply 1, posted (9 years 10 months 2 weeks 3 days 13 hours ago) and read 2188 times:

I have never been re-booked on another carrier. They have allways given me another flight on their airline, or I had the choice of finding a different airline.
With the way airlines are partnering, this may not be the case anymore. I haven't been bumped off a flight since the late 80s.


User currently offlineKaiGywer From United States of America, joined Oct 2003, 12281 posts, RR: 35
Reply 2, posted (9 years 10 months 2 weeks 3 days 13 hours ago) and read 2182 times:
AIRLINERS.NET CREW
FORUM MODERATOR

I'm sure you get the choice, but this might mean a longer wait. If they put you a different airline, it's most likely because they are unable to get you out on their own metal within reasonable time. If you wanna fly their airline, they are probably more than happy to do so, as it means less expenses to them.


“Once you have tasted flight, you will forever walk the earth with your eyes turned skyward, for there you have been, an
User currently offlineLeskova From Germany, joined Oct 2003, 6075 posts, RR: 70
Reply 3, posted (9 years 10 months 2 weeks 3 days 13 hours ago) and read 2178 times:

Have to? Certainly not.

Usually, the airline will try its best to rebook you on their own services, but if that fails, they'll usually start with alliance partners. If that fails again, they'll see what they can do with other carriers, but I'd say that, most times, it won't even come to that.

Not to mention, of course, the fact that they cannot force you to fly another airline: if it's your outbound flight, you can always insist on a full refund without any penalty - but in any case, you can insist on flying the airline you originally booked: but if they don't have any seats available for days, then that's bad luck... for you.

Obviously, you cannot, using your example, while holding a ticket on SQ suddenly demand to be rebooked to BA or CX - if, at some point, the airline offers this, then you're, of course, free to accept this...  Big grin

Regards,
Frank



Smile - it confuses people!
User currently offlineSoups From Ghana, joined Jun 2004, 3438 posts, RR: 14
Reply 4, posted (9 years 10 months 2 weeks 3 days 13 hours ago) and read 2171 times:

on a BA flight to beirut, the flight was overbooked by 23 passengers. flight was routine LHR-BEY-AMM. they offered accomodation + vouchers and flights 32 hours laters. i refused them as my journey in beirut is just 48 hours and i told them a white lie.. (its my wedding today) so they bumped me on BA/ME via CDG ( LHR-CDG Club world) but arrived with baggage missing


Next destinations, Suarabaya, beirut, paris, Accra
User currently offlineAeroWesty From United States of America, joined Oct 2004, 20822 posts, RR: 62
Reply 5, posted (9 years 10 months 2 weeks 3 days 13 hours ago) and read 2133 times:

can you demand to fly on a quality carrier?

You can ask for/demand anything you want, whether you'll get it or not within the denied boarding rules applicable to your situation sometimes depends upon what you're willing to do for it.

For example, I was bumped off a flight that had a connection to my final destination and rebooked on a non-stop on a carrier I really didn't like. My options were to either take their offer of "reasonable reaccomodation" on another airline, or pay for a hotel myself to fly on the original airline the following day. Since they'd offered a seat on another airline to get me to my final destination on the same day, they weren't responsible for any further costs to cater to my own preferences.



International Homo of Mystery
User currently offlineGigneil From United States of America, joined Nov 2002, 16347 posts, RR: 85
Reply 6, posted (9 years 10 months 2 weeks 3 days 13 hours ago) and read 2106 times:

I have never been re-booked on another carrier.

I have been rerouted onto American by United pretty often when they're having issues at ORD.

Especially during the Summer of Hell.

N


User currently offlineFrequentflykid From United States of America, joined Nov 2001, 1206 posts, RR: 1
Reply 7, posted (9 years 10 months 2 weeks 3 days 13 hours ago) and read 2075 times:

During the Atlanta blizzard of January 2002 I was supposed to Delta CLE-ATL-MLB. All ATL-MLB flights were cancelled so I asked to be rerouted to MCO. Well about an hour after that I was notified that my CLE-ATL flight was cancelled. I had to be in Florida on that date so I asked to be rebooked on another carrier and they agreed. I choose United and they endorsed my ticket. I know that's a little different than a bump, but I was kind of suprised since it wasn't really DL's fault.

User currently offlineUnitedStarGold From United States of America, joined Feb 2005, 100 posts, RR: 0
Reply 8, posted (9 years 10 months 2 weeks 3 days 13 hours ago) and read 2062 times:

Ushermittwoch,

Tower Air is no longer in business. They were a low cost carrier, however, and if they are anything like today's LCCs, they do not have interline agreements. This means that they usually cannot send passengers to other carriers, and nor can they accept them.

If you're flying SQ from, say, BKK-SIN at 8AM, and the flight is overbooked, then they can place you on a TG flight at 8:30AM. Alternatively, you could wait until the next SQ flight at 10AM. In either case, you'd be entitled to compensation.

My only experience getting bumped was a little over a year ago, flying VS from LHR-IAD. They gave me a free roundtrip ticket and put me on a BA flight leaving two hours later.



"The education of a man is never completed until he dies." - Gen. R.E. Lee
User currently offlineFlybyguy From United States of America, joined Jun 2004, 1801 posts, RR: 1
Reply 9, posted (9 years 10 months 2 weeks 3 days 12 hours ago) and read 2034 times:

Are airlines not required to give any compensation on involuntary bumping? i.e. when no one accepts their offers, they just choose the last person to check in and re-book them... minus all the incentives.

Also, are airlines NOT required to book you on other airlines in the event of overbooking? So if one chooses to fly on another carrier they do so at their own expense?



"Are you a pretender... or a thoroughbred?!" - Professor Matt Miller
User currently offlineAfay1 From United States of America, joined Oct 2001, 1293 posts, RR: 2
Reply 10, posted (9 years 10 months 2 weeks 3 days 12 hours ago) and read 2038 times:

My only experience getting bumped, was also due to weather and not due to overbooking. A large nor'easter in January 2003 shut down JFK and I was due to fly BOS-JFK-SVO on Delta. After sitting on the runway in Boston for awhile, we got taken off and I was given a choice to rebook direct on anything I liked that had availability. I got switched to Swiss for the BOS-ZRH leg and Aeroflot for the ZRH-SVO leg. Upon checking in at the Swiss counter the agent changed my Aeroflot flight to Swiss ZRH-DME as he said he would not inflict the SU flight on anyone, lol. Anyway, this was nice of Delta who could have said come back tomorrow and it led me to discover the Swiss really is a much better airline in other respects.....

User currently offlineAhlfors From Canada, joined Oct 2000, 1347 posts, RR: 4
Reply 11, posted (9 years 10 months 2 weeks 3 days 12 hours ago) and read 2021 times:

I have not had too much experience with overbooking, but I know that with missed connections they will generally first try to offer flights on their own metal, but generally if a flight on someone else's metal gets you there faster, you can request it, and they'll usually comply (I'm talking IATA carriers here, not low-costs). I've had AA put me on DL due to missed connection, BW put me on AA due to majorly delayed flight, CO put me on DL due to cancellation, and BW put me on LI after they decided to eliminate my stop from their itinerary.

Now, starting February 17, there are some major payments that need to be paid for involuntary bumping on EU carriers plus flights on other carriers departing the EU. It will be interesting to see how that plays out.

[Edited 2005-02-08 21:49:29]

[Edited 2005-02-08 21:52:20]

User currently offlineFermarta From , joined Dec 1969, posts, RR:
Reply 12, posted (9 years 10 months 2 weeks 3 days 11 hours ago) and read 1956 times:

In the EU, if your flight is overbooked, the airline has to offer you the first route available and take you in the shortest time possible to your final destination (directly or with stops). They have to transfer you to any airline they have a ticket agreement with. Of course you can refuse their offer and choose your own route (a reasonable one).

User currently offlineAeroWesty From United States of America, joined Oct 2004, 20822 posts, RR: 62
Reply 13, posted (9 years 10 months 2 weeks 3 days 11 hours ago) and read 1934 times:

Also, are airlines NOT required to book you on other airlines in the event of overbooking? So if one chooses to fly on another carrier they do so at their own expense?

As with any business, the airlines will mostly offer you first what is most advantageous to them, not you, that will still comply with the rules, until it starts getting expensive for them. If you know what the rules are, you may refuse their early offers and ask/negotiate for something better, hanging your absolute rights to compensation as a passenger over their head. There's nothing like an informed consumer.

For example, when I was overbooked with about 10 others for a United flight from LAX to SFO when they ran every half hour, they began rebooking us not on the next flight out, but the one 2 hours out, claiming it would get us to our destination within the lowest rung of compensation.

After the first couple of people accepted this along with a free ticket anywhere in the U.S., the next person piped up and said, "If you can't confirm me on the 9:30, 10:00, or 10:30 flights, you owe me compensation for 4 flights, not one." Eventually they agreed, and all 10 of us cleaned house in compensation.

"No, the meek shall not inherit the earth, they don't want it."



International Homo of Mystery
User currently offlineCodasco From United States of America, joined Jan 2005, 65 posts, RR: 0
Reply 14, posted (9 years 10 months 2 weeks 3 days 5 hours ago) and read 1788 times:

My only experience with getting "bumped" was due to MX issues. I was supposed to fly USAirways STL-PHL-MAD and Spanair MAD-BCN. The cockpit door lock broke on the CRJ that was supposed to take me to PHL. They were having problems fixing it and we waited at the gate for hours. It took so long that the NEXT flight to PHL was boarding. As I was with a group, they could not accommodate us on the next flight and consequently missed our connections. There were no more possibilities of getting to Spain on USAirways that day. Soo, we got rebooked on CO STL-EWR, SAS EWR-CPH, and Spanair CPH-BCN. We arrived in Barcelona 8 hours late.....however, I did not mind so much because it was easier to get over the jetlag, and the service on SAS was amazing.

User currently offlineCORULEZ05 From , joined Dec 1969, posts, RR:
Reply 15, posted (9 years 10 months 2 weeks 3 days 5 hours ago) and read 1764 times:

Uh, quality carrier.......there is no way in hell I would take something lesser if I paid the higher price for a legacy carrier........so yes, I would demand a "quality carrier"

User currently offlineCkfred From United States of America, joined Apr 2001, 5310 posts, RR: 1
Reply 16, posted (9 years 10 months 2 weeks 3 days 4 hours ago) and read 1744 times:

Airlines do book on other airlines when they either bump or ask for volunteers. I once volunteered to take a later flight on AA between LAS and ORD. They didn't need my seat, but the plan was to send me to SNA on HP, connecting to ORD on AA.

Once, I was flying SEA-ORD on AA. The flight was overbooked, and the gate agent was trying to entice all the MIA-bound passengers off the flight. He was calling DL, US, UA, CO, and NW to see if they had seats.

The agent eventually told all the MIA passengers that they were taking the AS non-stop that got into MIA 20 minutes after the AA flight from ORD, as well as receiving a meal voucher.


Top Of Page
Forum Index

This topic is archived and can not be replied to any more.

Printer friendly format

Similar topics:More similar topics...
Antonov AN-148. What Is The Status And Order Book? posted Tue Nov 28 2006 22:29:21 by OwlEye
What Is The Difference Between A342 And 343/346 posted Wed Jul 5 2006 18:48:39 by Myk
What And If Kai Tak Is To Reopen. posted Thu Apr 27 2006 10:48:32 by JumboJim747
THR And IKA, What Is It About? posted Sun Feb 12 2006 20:54:58 by A346
What Is The Cruising Speed Of A A300 And A320 AB. posted Mon Sep 26 2005 00:07:06 by 747400sp
CORDA, What Is It, And Who Uses It Besides KL? posted Mon Jun 13 2005 21:38:46 by KL911
What Is More Booked? Flight VS2 Or VS46? posted Mon Apr 18 2005 05:09:01 by Squirrel83
What Is The Sense Of This RE: AZ posted Sat Jan 8 2005 06:14:26 by TUNisia
What Is The Difference Between ER And LR? posted Tue Aug 3 2004 22:58:24 by BoeingPride800
What Is Happening 21 July 2004, Re: JQ, QF posted Sun Jun 27 2004 15:27:10 by QANTAS747