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NW To Remove Pillows From Domestic Flights  
User currently offlineJetjack74 From United States of America, joined Jul 2003, 7408 posts, RR: 50
Posted (9 years 6 months 2 weeks 8 hours ago) and read 3352 times:
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According to the latest internal communications message, NW will remove pillows from domestic lower 48, day flights. Int'l, redeyes, HNL and ANC flights will retain them. Well all y'all that complained that too many pillows taking up bin space, now have nothing to complain about. This will be in the news in the next few days. Stay tuned

[Edited 2005-02-16 18:25:10]


Made from jets!
34 replies: All unread, showing first 25:
 
User currently offlineTWFirst From Vatican City, joined Apr 2000, 6346 posts, RR: 52
Reply 1, posted (9 years 6 months 2 weeks 8 hours ago) and read 3335 times:

That sucks....I like a pillow.


An unexamined life isn't worth living.
User currently offlineLeelaw From , joined Dec 1969, posts, RR:
Reply 2, posted (9 years 6 months 2 weeks 8 hours ago) and read 3312 times:

The next step will be to sell the pillows and blankets to the passengers like other "amenities." Perhaps an inflatable/disposable pillow could be developed to conserve bin space?

User currently offlineGnomon From , joined Dec 1969, posts, RR:
Reply 3, posted (9 years 6 months 2 weeks 8 hours ago) and read 3259 times:

Incredibly, the legacies just continue to shave off amenities that (for some people) add value to their products vis-a-vis LCCs. While I won't lose much sleep (sorry) over the loss of pillows on daytime NW flights in the Lower 48, each incremental cutback such as this really fuels the debate over how much value legacy carriers such as NW really have over their LCC competitors.

I wish the legacies could invest money in their products, create value in them, and woo more flyers. DL seems to be heading that direction with its interior revamp, per Grinstein's comments late last year; others, such as NW, seem to be shying from it.


User currently offline7E72004 From United States of America, joined Mar 2004, 3587 posts, RR: 2
Reply 4, posted (9 years 6 months 2 weeks 8 hours ago) and read 3255 times:

The next thing we will see is..."Airlines to start charging for lavatory use."  Big thumbs up


The next generation of aircraft is just around the corner!
User currently offlineFilejw From United States of America, joined Sep 2000, 359 posts, RR: 1
Reply 5, posted (9 years 6 months 2 weeks 8 hours ago) and read 3239 times:

Good idea on the lav's those dimes add up fast if we can sell enough beer.As far as the pillows goes the u shaped ones for sleeping work better anyway.Maybe we could set up a kiosk and rent them.

User currently offlineCX750 From United States of America, joined Dec 2004, 155 posts, RR: 0
Reply 6, posted (9 years 6 months 2 weeks 7 hours ago) and read 3213 times:

Jetjack74 ,

Slightly off topic, but I read on one of these postings that NW is looking at NRT-BOM service - have you heard the same?

Thanks.


User currently offlineFilejw From United States of America, joined Sep 2000, 359 posts, RR: 1
Reply 7, posted (9 years 6 months 2 weeks 7 hours ago) and read 3173 times:

Bom - Nrt . I've heard that on the line but it's never been in print.All just rumor.

User currently offlineDrerx7 From United States of America, joined Jun 2000, 5173 posts, RR: 8
Reply 8, posted (9 years 6 months 2 weeks 7 hours ago) and read 3158 times:

Good stuff--I like to see amenities being taken away. Such a sad state of affairs in the aviation industry. Just charge for the pillows like the meals--might as well go all the way.


Third Coast born, means I'm Texas raised
User currently offlineKLMA330 From Canada, joined Feb 2005, 697 posts, RR: 2
Reply 9, posted (9 years 6 months 2 weeks 7 hours ago) and read 3127 times:

I generally don't use those pillows anyway God only knows by how many people they've already been handled by! EECH!!!

User currently offlineJetjack74 From United States of America, joined Jul 2003, 7408 posts, RR: 50
Reply 10, posted (9 years 6 months 2 weeks 6 hours ago) and read 3068 times:
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Haven't heard anything about that. Who knows though?


Made from jets!
User currently offline1MillionFlyer From , joined Dec 1969, posts, RR:
Reply 11, posted (9 years 6 months 2 weeks 6 hours ago) and read 3061 times:

those pillows are nasty - please just get rid of them, think of all the people that will not catch "airline crud" now  Smile

User currently offlineFA4B6 From , joined Dec 1969, posts, RR:
Reply 12, posted (9 years 6 months 2 weeks 6 hours ago) and read 3053 times:

I generally don't use those pillows anyway God only knows by how many people they've already been handled by! EECH!!!

exactly. so why is it such a big deal that they're removed?


User currently offlineMeteorologist From United States of America, joined Nov 2004, 137 posts, RR: 0
Reply 13, posted (9 years 6 months 2 weeks 5 hours ago) and read 2992 times:

With how uncomfortable the bulk of the coach seats are on NW, what difference does having a stinky little pillow make anyway? I say let them save the two pennies and keep offering me dirt cheap airfare on DCA-DTW! $94 r/t last I saw...you'd think WN was competing on it...but no, it's Spirit and US.

User currently offlineANNOYEDFA From United States of America, joined Dec 2004, 451 posts, RR: 0
Reply 14, posted (9 years 6 months 2 weeks 5 hours ago) and read 2977 times:

Thank god now I only hope the rest get rid of those filthy diseased pillows. I flew a 4-leg day trip the other day no plane change no pillow change. One guy clipped his toe nails on it, and by the 4th leg they were covered in hair and dirt. I am so grossed out by those pillows that I won't even pick them up during aircraft cleaning without plastic gloves on.


"TWA... One Mission, Yours."
User currently offline7E72004 From United States of America, joined Mar 2004, 3587 posts, RR: 2
Reply 15, posted (9 years 6 months 2 weeks 5 hours ago) and read 2958 times:

If you really need a pillow, then just buy one of those "neck" pillows at almost any store for about $12-$20; they are very comfortable.


The next generation of aircraft is just around the corner!
User currently offlineFriendlySkies From United States of America, joined Aug 2004, 4105 posts, RR: 5
Reply 16, posted (9 years 6 months 2 weeks 5 hours ago) and read 2897 times:

Ok, so who's next? I say DL, but UA could be a definate...not sure about CO. Though UA says it's trying to make it's service better, so they may opt to keep them. Who knows...the total yearly cost savings don't seem that high really, didn't AA say around $375,000? That's about 15% of what most legacies are losing every day.

User currently offlineMtnmanmakalu From Ireland, joined Nov 2004, 515 posts, RR: 3
Reply 17, posted (9 years 6 months 2 weeks 4 hours ago) and read 2887 times:


Quoting 1MillionFlyer (reply 11):
those pillows are nasty - please just get rid of them, think of all the people that will not catch "airline crud" now

I totally agree!!! When I am commuting to work or non-revving, I would NEVER use one those nasty things!! If pax saw the crap that is on those disease-bags, they would all be happy they are gone too!!Only on an International flight would I consider using one....
 Wow!



I do, I don't, whatever.......
User currently offlineDrerx7 From United States of America, joined Jun 2000, 5173 posts, RR: 8
Reply 18, posted (9 years 6 months 2 weeks 4 hours ago) and read 2883 times:

Continental has been touting that they plan to keep their current service levels. Hopefully they do...so United and Continental are the only legacies left with unchanged service policies?


Third Coast born, means I'm Texas raised
User currently offlineMtnmanmakalu From Ireland, joined Nov 2004, 515 posts, RR: 3
Reply 19, posted (9 years 6 months 2 weeks 4 hours ago) and read 2865 times:


Quoting Drerx7 (reply 18):
Continental has been touting that they plan to keep their current service levels. Hopefully they do...so United and Continental are the only legacies left with unchanged service policies?


According to the news this past week and the $ CO is losing daily, there is no way they will be able to keep their current amenities going for much longer... Watch for them to make the meal/pillow announcement next!!!

mtnman



I do, I don't, whatever.......
User currently offlineDrerx7 From United States of America, joined Jun 2000, 5173 posts, RR: 8
Reply 20, posted (9 years 6 months 2 weeks 4 hours ago) and read 2855 times:

Yeah--you are probably right; the board over at CO just took a pay cut as well. My guess is that CO would try and see what their expanded freight ops and new international service will do before they start cutting service levels. If they go this route of service elimination--my guess is it wouldn't be before August or so.


Third Coast born, means I'm Texas raised
User currently offlineNwaca From Canada, joined Jan 2005, 22 posts, RR: 0
Reply 21, posted (9 years 6 months 2 weeks 4 hours ago) and read 2829 times:

I think removing the pillows will be a great idea. As mentioned above, they aren't changed enough and more and more people are bringing their own on board anyhow if they need them. This is an area that will save a lot of money without really affecting any customer service. For those people that do need something to prop their heads while sleeping, blankets are still available and make nice warm head rests. I would rather take my chances on something on the blanket--which I can see easier--then a pillow that has only had the case changed on it. The blanket at least get changed at night-where as the pillows dont--only the pillow cases.

User currently offlineDAL767400ER From , joined Dec 1969, posts, RR:
Reply 22, posted (9 years 6 months 2 weeks 3 hours ago) and read 2767 times:

Quoting FriendlySkies (reply 16):
Ok, so who's next? I say DL, but UA could be a definate...not sure about CO.

I very much doubt that DL will be removing pillows from their flights, as that would be against their attempt to increase customer satisfaction again. What DL is doing however is to have all pillows (and blankets, if available) in the back of the plane, so that those don't take up hand luggage space in the overhead bins.
But I am quite confident that US will likely follow NW and AA.


User currently offlineTu154 From United States of America, joined Dec 2004, 375 posts, RR: 4
Reply 23, posted (9 years 6 months 2 weeks 3 hours ago) and read 2758 times:

Same with UAL. The numbers of pillow/blankets have been reduced in YC (North America) While boarded 100% in FC, CC.


FIRST ON THE ATLANTIC.....FIRST ON THE PACIFIC.....FIRST IN LATIN AMERICA...FIRST 'ROUND THE WORLD.....PAN AM!!
User currently offlineRoseFlyer From United States of America, joined Feb 2004, 9607 posts, RR: 52
Reply 24, posted (9 years 6 months 2 weeks 3 hours ago) and read 2755 times:

I really don't get some of these statements. Claiming that this is a good thing is ludicrous. Sure they aren't the cleanist or nicest things, but pillows are an amenity that obviously see a use. People use them and want them. Some use them for lumber support and others sleep on them, and might cover them with a shirt, but overall people use them. Justifying this as a non service cut by saying that "well since I don't like them, therefore no one will miss them" is a logical fallacy.

This is just like Anet opionions on the lack of IFE. Many here say that they read books so therefore IFE serves no purpose. Well some people do use it and it does contribute to the overall ambiance of the plane. More options make for a better flight; be them sleeping on a dirty pillow, watching a bad movie on a small screen or eating a free low quality meal, these details make a flight better overall. If you don't like these specific amenities, then you don't have to use them, but remember that there are some people that do use these features. A better flight will increase the chance of a first time passenger wanting to fly NW again, which could be good.

I was on an AA MD-80 flight in December after they removed pillows and I saw a number of people complain to the flight attendants (especially in first class) that there were no pillows and ask for them. The flight attendant just passed out blankets, and people used those as pillows, which were just as disgusting as a pillow.

Overall I don't like seeing service cuts from legacy carriers, but if it is what is necessary to ensure a carrier's future, then I see it as justified. If the savings from the loss of pillows outweigh the cost of losing a few passengers or lowering passenger's service opinions, then it is a good move, and I am sure that NW management has already evaluated the situation like AA has. If worse comes to worst, then they can always bring them back, but NW is betting that people won't really miss them too much, and this won't show up in them purchasing tickets elsewhere. Another factor to remember is that good service does increase load factors. At the same fare, people will chose their preferred airline, which usually is the one with the best service or best route structure. More passengers is always good, and having people desire to fly on NW is what management should seek.

The thing that still brings people back to legacy carriers are the frequent flyer options and service to a wide varying selection of destinations. Most flyers won't miss them much, but still they should be viewed as a service decrease.

[Edited 2005-02-17 00:09:41]


If you have never designed an airplane part before, let the real designers do the work!
25 Post contains images Lightsaber : The little inflatable "U-pillows" are more comfortable anyway... It always amazes me how much it costs airlines to provide services that most will not
26 Redngold : Does red-eye include "early morning"? I was thrilled (for about half-a-minute, until I fell asleep) that CO had pillows on a flight that had been sche
27 Orion737 : I like to have a pillow, it makes the seat a bit more comfy. Also everyone sleeps on hotel pillows that have seen thousands of heads lay on them and t
28 Post contains images Jkw777 : That sucks, it really does! I enjoyed having a pillow on my 3 hour EWR-MSP flight last month, it really helped after having no sleep the night before!
29 Isitsafenow : I thought removing pillows was bad P R until yesterday. I was on a NW 757 heading to DTW, sitting in row 16 in front of the second loading door and an
30 Orion737 : many Amerians fetch way too much carry on luggage on board a aircraft without them all fetching their own pillows!!!
31 Nwacrew : The day Northwest (and most other domestic carriers) decided it was too costly to change pillowcases after every flight, is the day the pillows should
32 Post contains links Alphascan : Read this and you will never miss using an airline-provided pillow again: http://www.aviationplanning.com/asrc1.htm
33 LegendDC9 : With how dirty the pillows are notwithstanding, what is the problem of pulling the pillows and blankets off and then selling a: Sealed bag with a nice
34 Jetjack74 : And not to mention, passengers sit on those pillows and pass gas on them
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