Jetjack74 From United States of America, joined Jul 2003, 7440 posts, RR: 50 Posted (9 years 11 months 2 weeks 6 days 5 hours ago) and read 3515 times:
According to the latest internal communications message, NW will remove pillows from domestic lower 48, day flights. Int'l, redeyes, HNL and ANC flights will retain them. Well all y'all that complained that too many pillows taking up bin space, now have nothing to complain about. This will be in the news in the next few days. Stay tuned
Gnomon From , joined Dec 1969, posts, RR:
Reply 3, posted (9 years 11 months 2 weeks 6 days 4 hours ago) and read 3422 times:
Incredibly, the legacies just continue to shave off amenities that (for some people) add value to their products vis-a-vis LCCs. While I won't lose much sleep (sorry) over the loss of pillows on daytime NW flights in the Lower 48, each incremental cutback such as this really fuels the debate over how much value legacy carriers such as NW really have over their LCC competitors.
I wish the legacies could invest money in their products, create value in them, and woo more flyers. DL seems to be heading that direction with its interior revamp, per Grinstein's comments late last year; others, such as NW, seem to be shying from it.
Meteorologist From United States of America, joined Nov 2004, 137 posts, RR: 0
Reply 13, posted (9 years 11 months 2 weeks 6 days 1 hour ago) and read 3155 times:
With how uncomfortable the bulk of the coach seats are on NW, what difference does having a stinky little pillow make anyway? I say let them save the two pennies and keep offering me dirt cheap airfare on DCA-DTW! $94 r/t last I saw...you'd think WN was competing on it...but no, it's Spirit and US.
ANNOYEDFA From United States of America, joined Dec 2004, 451 posts, RR: 0
Reply 14, posted (9 years 11 months 2 weeks 6 days 1 hour ago) and read 3140 times:
Thank god now I only hope the rest get rid of those filthy diseased pillows. I flew a 4-leg day trip the other day no plane change no pillow change. One guy clipped his toe nails on it, and by the 4th leg they were covered in hair and dirt. I am so grossed out by those pillows that I won't even pick them up during aircraft cleaning without plastic gloves on.
FriendlySkies From United States of America, joined Aug 2004, 4123 posts, RR: 5
Reply 16, posted (9 years 11 months 2 weeks 6 days 1 hour ago) and read 3060 times:
Ok, so who's next? I say DL, but UA could be a definate...not sure about CO. Though UA says it's trying to make it's service better, so they may opt to keep them. Who knows...the total yearly cost savings don't seem that high really, didn't AA say around $375,000? That's about 15% of what most legacies are losing every day.
Mtnmanmakalu From Ireland, joined Nov 2004, 515 posts, RR: 3
Reply 17, posted (9 years 11 months 2 weeks 6 days 1 hour ago) and read 3050 times:
Quoting 1MillionFlyer (reply 11): those pillows are nasty - please just get rid of them, think of all the people that will not catch "airline crud" now
I totally agree!!! When I am commuting to work or non-revving, I would NEVER use one those nasty things!! If pax saw the crap that is on those disease-bags, they would all be happy they are gone too!!Only on an International flight would I consider using one....
Mtnmanmakalu From Ireland, joined Nov 2004, 515 posts, RR: 3
Reply 19, posted (9 years 11 months 2 weeks 6 days 1 hour ago) and read 3028 times:
Quoting Drerx7 (reply 18): Continental has been touting that they plan to keep their current service levels. Hopefully they do...so United and Continental are the only legacies left with unchanged service policies?
According to the news this past week and the $ CO is losing daily, there is no way they will be able to keep their current amenities going for much longer... Watch for them to make the meal/pillow announcement next!!!
Drerx7 From United States of America, joined Jun 2000, 5233 posts, RR: 8
Reply 20, posted (9 years 11 months 2 weeks 6 days ago) and read 3018 times:
Yeah--you are probably right; the board over at CO just took a pay cut as well. My guess is that CO would try and see what their expanded freight ops and new international service will do before they start cutting service levels. If they go this route of service elimination--my guess is it wouldn't be before August or so.
Nwaca From Canada, joined Jan 2005, 22 posts, RR: 0
Reply 21, posted (9 years 11 months 2 weeks 6 days ago) and read 2992 times:
I think removing the pillows will be a great idea. As mentioned above, they aren't changed enough and more and more people are bringing their own on board anyhow if they need them. This is an area that will save a lot of money without really affecting any customer service. For those people that do need something to prop their heads while sleeping, blankets are still available and make nice warm head rests. I would rather take my chances on something on the blanket--which I can see easier--then a pillow that has only had the case changed on it. The blanket at least get changed at night-where as the pillows dont--only the pillow cases.
DAL767400ER From , joined Dec 1969, posts, RR:
Reply 22, posted (9 years 11 months 2 weeks 5 days 23 hours ago) and read 2930 times:
Quoting FriendlySkies (reply 16): Ok, so who's next? I say DL, but UA could be a definate...not sure about CO.
I very much doubt that DL will be removing pillows from their flights, as that would be against their attempt to increase customer satisfaction again. What DL is doing however is to have all pillows (and blankets, if available) in the back of the plane, so that those don't take up hand luggage space in the overhead bins.
But I am quite confident that US will likely follow NW and AA.
RoseFlyer From United States of America, joined Feb 2004, 9919 posts, RR: 52
Reply 24, posted (9 years 11 months 2 weeks 5 days 23 hours ago) and read 2918 times:
I really don't get some of these statements. Claiming that this is a good thing is ludicrous. Sure they aren't the cleanist or nicest things, but pillows are an amenity that obviously see a use. People use them and want them. Some use them for lumber support and others sleep on them, and might cover them with a shirt, but overall people use them. Justifying this as a non service cut by saying that "well since I don't like them, therefore no one will miss them" is a logical fallacy.
This is just like Anet opionions on the lack of IFE. Many here say that they read books so therefore IFE serves no purpose. Well some people do use it and it does contribute to the overall ambiance of the plane. More options make for a better flight; be them sleeping on a dirty pillow, watching a bad movie on a small screen or eating a free low quality meal, these details make a flight better overall. If you don't like these specific amenities, then you don't have to use them, but remember that there are some people that do use these features. A better flight will increase the chance of a first time passenger wanting to fly NW again, which could be good.
I was on an AA MD-80 flight in December after they removed pillows and I saw a number of people complain to the flight attendants (especially in first class) that there were no pillows and ask for them. The flight attendant just passed out blankets, and people used those as pillows, which were just as disgusting as a pillow.
Overall I don't like seeing service cuts from legacy carriers, but if it is what is necessary to ensure a carrier's future, then I see it as justified. If the savings from the loss of pillows outweigh the cost of losing a few passengers or lowering passenger's service opinions, then it is a good move, and I am sure that NW management has already evaluated the situation like AA has. If worse comes to worst, then they can always bring them back, but NW is betting that people won't really miss them too much, and this won't show up in them purchasing tickets elsewhere. Another factor to remember is that good service does increase load factors. At the same fare, people will chose their preferred airline, which usually is the one with the best service or best route structure. More passengers is always good, and having people desire to fly on NW is what management should seek.
The thing that still brings people back to legacy carriers are the frequent flyer options and service to a wide varying selection of destinations. Most flyers won't miss them much, but still they should be viewed as a service decrease.
[Edited 2005-02-17 00:09:41]
If you have never designed an airplane part before, let the real designers do the work!
: The little inflatable "U-pillows" are more comfortable anyway... It always amazes me how much it costs airlines to provide services that most will not
: Does red-eye include "early morning"? I was thrilled (for about half-a-minute, until I fell asleep) that CO had pillows on a flight that had been sche
: I like to have a pillow, it makes the seat a bit more comfy. Also everyone sleeps on hotel pillows that have seen thousands of heads lay on them and t
: That sucks, it really does! I enjoyed having a pillow on my 3 hour EWR-MSP flight last month, it really helped after having no sleep the night before!
: I thought removing pillows was bad P R until yesterday. I was on a NW 757 heading to DTW, sitting in row 16 in front of the second loading door and an
: many Amerians fetch way too much carry on luggage on board a aircraft without them all fetching their own pillows!!!
: The day Northwest (and most other domestic carriers) decided it was too costly to change pillowcases after every flight, is the day the pillows should
: Read this and you will never miss using an airline-provided pillow again: http://www.aviationplanning.com/asrc1.htm
: With how dirty the pillows are notwithstanding, what is the problem of pulling the pillows and blankets off and then selling a: Sealed bag with a nice
: And not to mention, passengers sit on those pillows and pass gas on them