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Cabin Crew Dissapearing On Long Flights  
User currently offlineOrion737 From , joined Dec 1969, posts, RR:
Posted (9 years 10 months 2 weeks 2 days 15 hours ago) and read 12092 times:

Just flown LGW-DTW and return and noticed that once the meal service was completed every last one of the cabin crew dissapeared for a whole couple of hours!

Where were they? what were they doing?

Surely cabin crew should patrole the cabin once every half hour or so at least. I was dying of thirst and on the look out for a flight attendant to ask for a drink but didnt see one re-appear in the cabin until it was time to serve the snack. Had they gone for a lay down or a walk outside?

86 replies: All unread, showing first 25:
 
User currently offlineUshermittwoch From Germany, joined Jan 2004, 2969 posts, RR: 16
Reply 1, posted (9 years 10 months 2 weeks 2 days 15 hours ago) and read 12043 times:

Well apparently IB's service scheme has caught on at other airlines aswell...


Where have all the tri-jets gone...
User currently offlineAir2gxs From , joined Dec 1969, posts, RR:
Reply 2, posted (9 years 10 months 2 weeks 2 days 15 hours ago) and read 11941 times:

They were taking their break. Do think its easy to push those carts, which have to weigh a couple of hundred pounds, up and down the aisle, serving a couple of hundred people?

If you wanted a drink, you could have just gotten up and asked for one.


User currently offlineSpike From United Kingdom, joined Feb 2004, 1170 posts, RR: 5
Reply 3, posted (9 years 10 months 2 weeks 2 days 15 hours ago) and read 11924 times:

Taking their 'break'? 8-hour break? I think taking thjeir 'rest' is more apt.

User currently offlineZonky From New Zealand, joined Nov 2004, 432 posts, RR: 0
Reply 4, posted (9 years 10 months 2 weeks 2 days 15 hours ago) and read 11909 times:

Breaks should be in rotation though, not all at once?

"If you wanted a drink, you could have just gotten up and asked for one."

Er... well i suppose, but if i'm travelling Long Haul, and awake, i tend to be nursing a glass/bottle of water most of the time. Have expectations dropped so low that a regular water service on a long flight is too much to ask?


User currently offlineCitationJet From United States of America, joined Mar 2003, 2469 posts, RR: 3
Reply 5, posted (9 years 10 months 2 weeks 2 days 15 hours ago) and read 11896 times:

I flew AA from DFW-OGG-DFW a couple of years ago and the same thing happened. During the 8 hour flight the FAs served one meal and very little beverage service. The seat belt sign was on the ENTIRE flight, even though there was no turbulence. When I got up to use the restroom, the FAs were playing cards in the galley.
I have flown from DFW to Hawaii since the 1960s. The flight attendants definitely provided more service in decades past.

Later that year I flew Austrian Airlines from Washington to Vienna, and the level of service was much better. The FAs went thru the aisle many times during the flight. I had the good experience on LH from ORD to MUC last fall.

[Edited 2005-02-17 15:05:47]


Boeing Flown: 701,702,703;717;720;721,722;731,732,733,734,735,737,738,739;741,742,743,744,747SP;752,753;762,763;772,773.
User currently offlineOrion737 From , joined Dec 1969, posts, RR:
Reply 6, posted (9 years 10 months 2 weeks 2 days 15 hours ago) and read 11863 times:

Honestly I couldnt believe it that they all dissapeared for a good couple of hours. Not a single sighting of the lesser-spotted cabin crew for 2 hours.

Surely breaks ought to be rotated and they have a good job if they get a two hour break when the rest of us are lucky to get half an hour in our jobs!

Where abouts on the aircraft were they all hiding?


User currently offlineVirginCrew From United Kingdom, joined Oct 2004, 422 posts, RR: 1
Reply 7, posted (9 years 10 months 2 weeks 2 days 15 hours ago) and read 11852 times:

Hey guys,

We don't disappear for eight hours. We have to have rest like the pax's do. Like someone said, the job is knackering. Especially if the flight is iver eleven hours, we have to have rest forlegal reasons.

I can't comment about other airlines, but at VS on a night flight say we would split the crew and have say an hour crew's rest on an eight hour flight. But the remaining crew would have to patrol the cabin and toilets. We also do many OJ & water services.



Hello Beautiful !!!
User currently offlineScanorama From Australia, joined Jan 2005, 129 posts, RR: 0
Reply 8, posted (9 years 10 months 2 weeks 2 days 14 hours ago) and read 11808 times:

I flew QF SYD-HKG-SYD Economy in 1999, and the exact same thing happened. After the meal trays are collected, all of the cabin crews disappeared for the next 5 hours or so until the next meals are served prior to landing. During the 5 hours, many passengers pressed the cabin crews button, the sound just went on and off, yet not one cabin crew came. I reckon they were all in the crew rest area while they took their *rest*. I'm not saying they shouldn't take their rest during the flight, but other airlines like CX and SQ have around 3 or 4 cabin crews in the cabin during long haul flight, while other rotate their break.

User currently offlineOrion737 From , joined Dec 1969, posts, RR:
Reply 9, posted (9 years 10 months 2 weeks 2 days 14 hours ago) and read 11745 times:

Also why a 5 hour or even a 2 hour break??? Pushing a trolley isnt exactly the same as sweating down a coal mine. Cabin crew should have the same length of breaks as the rest of us!

User currently offlineEmrecan From Turkey, joined Feb 2000, 946 posts, RR: 7
Reply 10, posted (9 years 10 months 2 weeks 2 days 14 hours ago) and read 11727 times:

why didn't you push the button to call the cabin crew?  Smile

User currently offlineBCAL From United Kingdom, joined Jun 2004, 3384 posts, RR: 15
Reply 11, posted (9 years 10 months 2 weeks 2 days 14 hours ago) and read 11689 times:

Like VirginCrew said, cabin crew need to rest just like passengers. On long haul their jobs must be tiring and demanding.

They have to travel to the airport, go through flight briefing, check that the plane is ready, then both ensure safety and serve the passengers during the flight, push carts up and down the aisle, tidy up galleys etc, then face an overnight or longer stay away from home after being on duty for 10 hours or longer, so they must have breaks.

Once meal service is finished, apart from landing, takeoff and any emergency, not all cabin crew members are needed, so this is when they take their breaks in rotation. Other cabin crew members will be on galley duties, perhaps even preparing for the next meal service, and the flight director might use the quiet period to do the books. However, there should be regular patrols of the cabin. Just like any other job, some cabin crew might be slacker than others might.




MOL on SRB's latest attack at BA: "It's like a little Chihuahua barking at a dying Labrador. Nobody cares."
User currently offlineCrossChecked From United Kingdom, joined Sep 2004, 257 posts, RR: 0
Reply 12, posted (9 years 10 months 2 weeks 2 days 14 hours ago) and read 11671 times:

Sadly, the amount of time spent in cabins by crew varies greatly from person to person. The American/Northwest crew who operate on long-haul international sectors are as senior as God and have probably been flying for 30+ years. I feel many of them have the attitude that if people want something, they'll come and get it.

With British Airways, a toilet check must be made on each lav every twenty minutes. This involves walking through the cabin from the rear galley to check the loos. On the way up or down the aircraft, passengers are more than welcome to stop the crew and request a drink/snack.

I personally perform toilet checks every 20 minutes and seldom get back to the galley without a drinks order from someone. I also make attempts to walk through the cabin at random intervals outside of the toilet check schedule.

Even if said checks aren't performed exactly on the 20 minutes, there is no excuse for no cabin presence for any longer than maybe half-an-hour at a time.

One problem though is that if people see the crew, they will often ask for an alcoholic beverage. This is sometimes at three in the morning. I think people just drink for the sake of drinking on long-haul flights and I am reluctant to help anyone get drunk onboard when they likely have to drive when they land at the other end.



Cabin crew, doors to manual and cross check.
User currently offlineCitationJet From United States of America, joined Mar 2003, 2469 posts, RR: 3
Reply 13, posted (9 years 10 months 2 weeks 2 days 14 hours ago) and read 11667 times:

I guess the basic question is: Why does the level of service have to be so much lower than it was 10 or 20 years ago? I know airlines are trying to cut costs, but the cabin crew is being paid anyway. The cost of OJ and water is minimal. It seems that airlines could very easily make a more positive impression on passengers and maybe generate more customer loyalty if they would just put out a little more effort. In particular I am talking about longer haul routes that have meal/beverage service. If the airline business is that competitive and every airline is wanting to survive, this seems like such as simple change that could have a great benefit to the airline.


Boeing Flown: 701,702,703;717;720;721,722;731,732,733,734,735,737,738,739;741,742,743,744,747SP;752,753;762,763;772,773.
User currently offlineOrion737 From , joined Dec 1969, posts, RR:
Reply 14, posted (9 years 10 months 2 weeks 2 days 14 hours ago) and read 11630 times:

The Northwest crew on my flight were not the youngest of the bunch but were very friendly and welcoming. It made a nice change to see more mature ladies doing the job and doing it well.

The flight attendants on my flight must have been in their 50s but were very attractive and smiling ladies, my only complaint is they soon retreated to the galley never to be seen for hours afterwards!


User currently offlineBurberry753 From United Kingdom, joined Jan 2005, 204 posts, RR: 0
Reply 15, posted (9 years 10 months 2 weeks 2 days 13 hours ago) and read 11581 times:

My expreience on long haul flights with Air Transat is fantastic! On both flights to and from Toronto from Manchester they were very helpful and never went to hide at the back, even on the night flight coming back they kept coming round with bottles of mineral water, there was even a 4.5 hour delay at MAN because they had to swap our L1011 with another one. In my opinion the service was better than that i expreienced on KLM AMS-AUA in Buisness!!

User currently offlineSpike From United Kingdom, joined Feb 2004, 1170 posts, RR: 5
Reply 16, posted (9 years 10 months 2 weeks 2 days 13 hours ago) and read 11576 times:

Vietnam Airlines only employ their nation's prettiest babes, that constantly work the isles, suggest that another glass of wine would be a good idea before your coffee and know your name before you've even had a chance to sit down. That is service with a smile.  Smile

User currently offlineHighguy76 From United States of America, joined Jun 2003, 184 posts, RR: 1
Reply 17, posted (9 years 10 months 2 weeks 2 days 13 hours ago) and read 11538 times:

I work mostly EWR to Europe (usually UK) flights for CO, and have heard complaints of just the opposite. "When are you people going to turn off the lights and get out of the aisle and let us sleep?" is a question I hear frequently.
Most of the flights I work are 5-7 hours, and after 2 bar cart srvcs, a meal cart, trash pick up, and another bar cart, we leave the lights on and go through with the Duty Free sales cart. Afterwards we come through with one or two water srvcs, and cabin walk throughs every 15 min.

I am curious, what do you frequent main cabin pax (especially on our 757 transatlantic flights) think of this? Would you rather we keep the lights on and the service going, or shut the hell up and let you get some rest?
Its a little different on our longer haul flights, I know.


User currently offlineZonky From New Zealand, joined Nov 2004, 432 posts, RR: 0
Reply 18, posted (9 years 10 months 2 weeks 2 days 13 hours ago) and read 11483 times:

"If the crew was ALL gone for hours, you had a bad crew, and it is against Company policy at every Airline I know. Breaks are supposed to be on rotation."

Never the less, it seems a not uncommon occurence. No one is suggesting it is policy, so much as lack of oversight of employee behaviour?


User currently offlineMtnmanmakalu From Ireland, joined Nov 2004, 515 posts, RR: 3
Reply 19, posted (9 years 10 months 2 weeks 2 days 13 hours ago) and read 11449 times:


Quoting Zonky (reply 21):
Never the less, it seems a not uncommon occurrence. No one is suggesting it is policy, so much as lack of oversight of employee behaviour?


Unfortunately, just like at every other business on earth, there are "bad apples" at every Airline too that make it look bad for everybody....

mtnman  Smile



I do, I don't, whatever.......
User currently offlineZonky From New Zealand, joined Nov 2004, 432 posts, RR: 0
Reply 20, posted (9 years 10 months 2 weeks 2 days 13 hours ago) and read 11407 times:

"Unfortunately, just like at every other business on earth, there are "bad apples" at every Airline too that make it look bad for everybody...."

Of course. As i say, it's a question of oversight, especially given how it reflects on quality of experience.


User currently offlineSpike From United Kingdom, joined Feb 2004, 1170 posts, RR: 5
Reply 21, posted (9 years 10 months 2 weeks 2 days 13 hours ago) and read 11336 times:

What when the whole cart is rotten (SQ/UA/CO/AF)?

User currently offlineNWAFA From United States of America, joined Dec 2003, 1893 posts, RR: 15
Reply 22, posted (9 years 10 months 2 weeks 2 days 12 hours ago) and read 11319 times:

Orion737,

Could you have fallen asleep? I just do not believe you that you did not see a Flight Attendant "for hours". The majority of us are out EVERY HOUR doing water walks..Juice....Yes there are crews that are more lazy than others..so maybe every hour and a half or so, but sorry I just do NOT believe you at all.




THANK YOU FOR FLYING NORTHWEST AIRLINES, WE TRULY APPRECIATE YOUR BUSINESS!
User currently offlineMtnmanmakalu From Ireland, joined Nov 2004, 515 posts, RR: 3
Reply 23, posted (9 years 10 months 2 weeks 2 days 12 hours ago) and read 11309 times:

Spike-
If the flying experience is so horrible for you and it is making you so bitter at the Airlines and their Crews, do us all a "favour" and take the boat or a bus next time....

And BTW, the "I do, I don't, whatever" is because I am the most easy-going F/A you will ever meet on a flight- I guarantee I won't "disappear" for hours- you might even enjoy a conversation with me in-flight!!!
 Big grin



I do, I don't, whatever.......
User currently offlineSpike From United Kingdom, joined Feb 2004, 1170 posts, RR: 5
Reply 24, posted (9 years 10 months 2 weeks 2 days 12 hours ago) and read 11273 times:

I do travel by boat, train and bus regularly and have had better experiences with staff than on a/c. You should do it.

25 Kevi747 : At AA we are required to make a pass through the cabin every 15 minutes. We take our breaks in shifts. PS: Please read any post by "Spike" to know why
26 NceBoy : It's a joke, isn't it ? It's a job, do your job ! Some FA just get it, other don't. The problem is that it does reflect on the company image. For exa
27 CM767 : First of all I would like to thank all the cabin crews for the hard work and for keeping us safe. It is better not to generalize, sometimes you could
28 Nwajetset : The cabin is usually kept dark so passengers can see the movie, and rest. You would be surprised how much light one open shade can put out. I'm with N
29 LordHowe : I flew QF SYD-HKG-SYD Economy in 1999, and the exact same thing happened. After the meal trays are collected, all of the cabin crews disappeared for t
30 Orion737 : NWAFA, I have no reason to make it up. The flights were very pleasant and as I said before the flight attendants were lovely; kind and smiling but jus
31 Jetjack74 : As an NW cabin crewmember, I will concede that a large majority of our FA's do not do the "every 30 minute water walks" as prescribed in our service s
32 Jtamu97 : Well I think we are all adults and can help ourselves if we want to. The good old days of being pampered on flights are over. Flying is no longer a lu
33 ANNOYEDFA : NWAFA: I don't believe him either... Who woulden't get bored sitting in the galley for hours. People have a tendency to over exaggerate everything...
34 Trolley Dolley : I've just made 10 intercontinental flights in the past 2 months, each sector over 10 hours. Interetsing to see what's happening out there. Unfortunate
35 Orion737 : Some seem to think that Flight attendants are latter day saints who can never be criticised or do any wrong. They get paid for what they do and there
36 NotSoFrqntFlr : I have to agree with you on that. I have flown IB about two years ago ORD to MAD (and return). Service was very poor and stuff rude, not to mention l
37 LTBEWR : I would suggest that the time of the flights (overnight vs. daytime), the pax load, safety issues (turbulance), cross-section of pax (if many children
38 Post contains images ANNOYEDFA : I love hearing about IB crew members. They provide the service they get paid to do and don't take abuse from anyone!
39 Post contains images BA767s : Why didn't you just press the service button? John [Edited 2005-02-17 23:51:14]
40 FLYACYYZ : This is one of those posts where you can't generalize. Some crews do, and some crews don't. Patrolling the cabin on a long haul sector is frankly a gr
41 Aa757first : Flight attendants, a question. Do you prefer the call light or us passengers walking back to a galley to get what we need? AAndrew
42 OzGlobal : I have done dozens of very long haul flights on QF, BQ, CX, SQ and AF. The western carriers FA's can, even in J class, disappear for long periods and
43 KLMA330 : Today, when you pay your fare on coach for a trans continental trip, you're basically travelling on a bus in the air. Flying is amazing, and it's wond
44 CORULEZ05 : Yea, press the service button or how about....you could of gotten your lazy a$$ up and gone back there to the galley; if you were REALLY that thirsty.
45 CitationJet : The difference is that Greyhound has NEVER had such service, but the airlines have in the past. I realize that the glory days are gone, but increasing
46 Jaysit : What do you expect them to do at 2 am? Give you a lap dance? They serve you, its a late night flight, you sleep, end of story. If you want a drink, di
47 CitationJet : Why does everyone assume these long flights are in the middle of the night? The flights from Europe to the US and from the US mainland to Hawaii opera
48 FA4B6 : Jaysit! Thank you! That was exactly what I was thinking. Even day flights ... what do you al want? us to stand for 6 hours in the middle of the plane
49 NWADC9 : Wow, Flight Attendant Peek-a-Boo! Sounds fake. They do go on shifts, and usually either sit down, or go into the crew bunks and take a snooze. There's
50 Yu138086 : Ever listen to the flight attendants when they are seated doing nothing? "I am looking forward to getting my next pedicure in Prague.. its soooo cheap
51 L1011Lover : Spike: Sorry to say, I´m really not trying to offend you... but what the hell are you doing around this website???? This site is for all of us aviati
52 KITH : I am the biggest believer in getting up and going back to the galley for a drink, a stretch, do a lap or two around the plane of its a widebody or bes
53 Post contains images NZ767 : I'll hit this from a different angle........... On a recent flight from Auckland to Los Angeles on Air Tahiti Nui, the cabin crew was almost always pr
54 ClassicLover : Oh please... the amount of times that I do my personal e-mail at work, or speak to friends on the phone, or even go for a little unallocated break...
55 Post contains images Jasepl : I'm usually an ideal passenger... All the FAs have to do is give me 3 or 4 drinkies and I'll pass out... Then they just have to wake me up once we lan
56 777ER : The FAs don't need to bring the drink carts every half hour, just a piece of paper and a pen, thats all they need. Write down what drink, row number
57 Lono : Traveling out of ANC on business usually means a "red eye" flight and this type of activity is almost expected these days.. the FA's just don't care m
58 Post contains images ANCFlyer : Occasionally, one out of a dozen flights, I'll make notice that FAs are 'resting' in the galley or elsewhere for what I think is to much time. That's
59 Lono : ANCFlyer I agree it is sad.. especially when you plop down $1200 for a "business flight" and you get crapped on... these FA's need to realize we are t
60 FA4B6 : What an stupid topic. Honestly. And what a crappy thing to say .. waiters/waitresses in the sky. The next time someone is having a heart attack and m
61 Richie87 : Hmmm. Long-haul flights and the cabin crew doing a vanishing act? I guess I have been lucky in that regard. In the past decade... three trips from the
62 Lvkewlkid : I'd rather them bring the trolley, I do not get much sleep on planes, I just watch the IFE most of the time. I dont want to ring the bell to wake up t
63 Post contains images ANCFlyer : I never send "comment cards". They don't provide enough space to write anything. I do send letters, positive and negative. I kinda figure if I got gr
64 Aa757first : For what its worth the TWA flight attendant manual states: CABIN SURVEILLANCE/IN-FLIGHT: Each cabin/zone and each lavatory must be checked frequently
65 Aerorobnz : I have generally been on overnight longhaul flights, and never had this problem. Even at 0300-0600 in the morning the FAs were serving snacks/water/dr
66 AirTrader : Cabin crew dont disappear hours. As long as the fasten seatbelts sign is not on you can at all times go to the galley and ask for a drink. They take a
67 Zonky : ??? Read the thread. Of course they do. Not all of them do, and some airlines are worse for this than others. Yes, we're customers. Funnily enough, s
68 Foxiboy : Thing is most people on an overnight flight want to sleep so what do want the crew to do come thru with the trolly bumping into people and keep the li
69 OB1783P : I have flown 4 long haul segments recently. UA ORD-PEK and back: The cabin crew was very present at all times, with numerous water and juice rounds (o
70 Post contains images Spike : As seems the general opinion: get off your fat lazy arse and do your job.
71 AirTrader : Foxiboy: I salute you. All these people complaining all the time. They should just enjoy the ride.. They should not check their brains in together wit
72 AirTrader : Spike: you say fat arse? What do you mean by that?
73 Monkeyboi : To be honest I don't understand how it is physically possible for crew to 'disappear' for hours on end during a night flight. On our 744's we only hav
74 Post contains images HAWK21M : Use the Cabin Attendent call. regds MEL
75 Foxiboy : To spike re your quote i would love to see you do a 16 hour day on a return trip to say egypt on a uk charter,see how lazy the crew are, you would pro
76 Jsnww81 : I'll jump in with some of my observations: - I'd guess that 60 to 70 percent of US flight attendants do the job that's expected of them. They're frien
77 NWAFA : Aa757first Both are just fine! Oh sure that one lady who has pushed the call light each time for: trash tissue ice water juice paper towel where are w
78 OzGlobal : Well to emphasize my point about Western (North American, European and Australian) carriers, there is not one in the top ten for cabin service. Whilst
79 Post contains links and images AlitaliaMD11 : They probaly went here: View Large View MediumPhoto © Peter Smit its called "The crew bunks" or sometimes they look like this: View Large View Me
80 UN_B732 : Not as to flame, this isn't met as a flame, but when the flight attendants don't patrol (which is really nice when they do, like they did on the Austr
81 AA767400 : Also why a 5 hour or even a 2 hour break??? Pushing a trolley isnt exactly the same as sweating down a coal mine. Cabin crew should have the same leng
82 AA767400 : I know airlines are trying to cut costs, but the cabin crew is being paid anyway. Getting paid less, and with morale at a all time low no wonder most
83 Orion737 : I would love to do a time and motion study of the flight attendants on a long-haul flight. I reckon they are only working for around 50% of the time,
84 Jsnww81 : I'm with you, Orion737 - although I think 50 percent is being generous. What's even funnier is talking with one of the "bad apples" who tries to justi
85 Aerorobnz : Do any of you stand up for 13 hours straight, without a coffee break/lunch break. No I didn't think so. I've worked in a bar under these conditions (w
86 AA767400 : My parents have a neighbor who's a senior FA with Delta and flies three overseas trips per month. She firmly believes she deserves every last cent of
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