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Way To Go, CO  
User currently offlineThomasphoto60 From United States of America, joined Jan 2000, 3938 posts, RR: 22
Posted (9 years 5 months 3 weeks 6 days 3 hours ago) and read 6224 times:

Found this story in today's Chronicle

http://www.chron.com/cs/CDA/ssistory.mpl/business/3058505

Just another reason (one of many) why I prefer CO!

Thomas


"Show me the Braniffs"
19 replies: All unread, jump to last
 
User currently offlineSunking737 From United States of America, joined Feb 2005, 2040 posts, RR: 8
Reply 1, posted (9 years 5 months 3 weeks 6 days 2 hours ago) and read 6174 times:

Thanks Thomasphoto60, I work in Catering at SY and it is nice to see stories like these. We at SY also do not charge for food and the fact we have food is bringing people to SY beside our low fares.

We also have our own kitchen. Used to have one in LAS. Maybe some day we can open another one again.



Just an MSPAVGEEK
User currently offlineB727fan From United States of America, joined Apr 2004, 305 posts, RR: 0
Reply 2, posted (9 years 5 months 3 weeks 6 days 2 hours ago) and read 6158 times:

Comparatively, CO's in flight service is better than other carriers. And no, that has nothing to do with EWR being my hometown airport and CO my preferred carrier!

User currently offlineCo7772wuh From , joined Dec 1969, posts, RR:
Reply 3, posted (9 years 5 months 3 weeks 6 days 1 hour ago) and read 6072 times:

I have no complaints about CO . There service and food is great , as well as there fleet , which I believe is the newest for US carriers .

After reading that article , I feel CO's future looks very good and can't wait to see CO's new 787s .

Dave


User currently offlineN62NA From United States of America, joined Aug 2003, 4447 posts, RR: 6
Reply 4, posted (9 years 5 months 3 weeks 5 days 23 hours ago) and read 5984 times:

The article caused me to think back to the pre-deregulation days when all the airlines charged the same fares on a particular route and it was the inflight amenities (i.e. meals, cabin comforts, F/A friendliness, etc.) that were used to lure travellers from airline A to airline B.

User currently offlineCactus739 From United States of America, joined Jan 2004, 2444 posts, RR: 31
Reply 5, posted (9 years 5 months 3 weeks 5 days 22 hours ago) and read 5893 times:

I applaud Continental for still serving "meals" at mealtimes when everyone else is offering buy on board. However... last month I flew CO1235 from EWR-PHX, a 5 hour 15 minute flight that left EWR at 1205pm. Our meal was a snack sized hot sandwhich of turkey pastrami and cheese. (what the heck is turkey pastrami anyway?), a mini bag of Lays potato chips and a bag of about 10-12 or so baby carrots. That's not a meal, its a snack. My two row-mates commented on this as well.

I'm not complaining. I know that because of myself and people like me that want rock bottom fares, services have to be cut. (I only paid $254 for R/t PHX-EWR-RDU-EWR-PHX one week before deparutre). However I'm curious if given the choice between the snack that we got and a buy on board meal for $8 or so, how many people would choose each?



You can't fix stupid.... - Ron White
User currently offlineN62NA From United States of America, joined Aug 2003, 4447 posts, RR: 6
Reply 6, posted (9 years 5 months 3 weeks 5 days 22 hours ago) and read 5852 times:

Quoting Cactus739 (reply 5):
However I'm curious if given the choice between the snack that we got and a buy on board meal for $8 or so, how many people would choose each?


You know, I posted on this very topic within the past few months, but I can't get it to come up in the search.

Anyway, best I can remember, somebody suggested that at the time your book your ticket, you get to also choose what "amenities" you would like on your flight, i.e. "Would you like a hot meal? Add $10 to ticket price", and "If you ordered a meal, please choose from the following..." etc., much like when you order a computer online from Dell where you get to customize your computer (or in this case, your inflight experience).

Damn, I wish I could get the search to work properly --- it was a great topic with lots of good opinions and ideas.  Angry


User currently offlineUal777contrail From , joined Dec 1969, posts, RR:
Reply 7, posted (9 years 5 months 3 weeks 5 days 20 hours ago) and read 5710 times:

Quoting Co7772wuh (reply 3):
I have no complaints about CO . There service and food is great , as well as there fleet , which I believe is the newest for US carriers .


Age of fleets among the majors.

AA 12.2YRS
CO 7.6YRS
DL 12.6YRS
HP 10.8YRS
NW 10.3YRS
UA 10.6YRS
US 10.9YRS
WN 9.0YRS

So yes, you are right.

UAL 777 CONTRAIL


User currently offlineAA7573E From United States of America, joined Nov 2003, 475 posts, RR: 2
Reply 8, posted (9 years 5 months 3 weeks 5 days 19 hours ago) and read 5628 times:

I like the fact that CO and the media try to convince pax that the food served on CO is free, when in fact it is included in the cost of your ticket, and as such is far from free. It would be interesting to see a break out of the food component in CO's fare structure, and compare that to the buy on board products offered.

Prediction from a business view point...this won't last. CO simply can't afford to distinguish themselves in this fashion. It would be financially wise to go to buy on borad for short to medium hauls flights, and leave the full service meal product on long haul and transcon, which would set them firmly apart from the remainder of the majors, while still saving them money in the process. This won't last, no airline will run themselves into the ground so that you can have a meal on your flight.



See you up front!
User currently onlineSTT757 From United States of America, joined Mar 2000, 16857 posts, RR: 51
Reply 9, posted (9 years 5 months 3 weeks 5 days 17 hours ago) and read 5525 times:

Quoting AA7573E (reply 8):
Prediction from a business view point...this won't last. CO simply can't afford to distinguish themselves in this fashion.


CO distinguishes themselves from the other major US carriers through their ownership of their own Catering company (Chelsea), they can offer meals on their flights for a fraction of what the other carriers can which makes the loss of on board sales vs "free" offerings of meals miniscule.



Eastern Air lines flt # 701, EWR-MCO Boeing 757
User currently offlineOttopylit From , joined Dec 1969, posts, RR:
Reply 10, posted (9 years 5 months 3 weeks 5 days 17 hours ago) and read 5490 times:

It's good to see that someone is still serving meals on flights.

I think that it should be an option when you buy your ticket. Whether on a website or through a call to reservations, provide an option, an extra $5 if you prefer a meal or not on the flight. When you check in, your boarding card will print off as "meal provided" or "NO meal provided." Only serve the meals to those who paid for them. Change of mind before flying, you can still make a change within 24 hrs of departure, otherwise you will just have to carry your food on.


Anybody agree?


User currently offlineAeroWesty From United States of America, joined Oct 2004, 20499 posts, RR: 62
Reply 11, posted (9 years 5 months 3 weeks 5 days 17 hours ago) and read 5399 times:

Quoting N62NA (reply 6):
You know, I posted on this very topic within the past few months, but I can't get it to come up in the search. Damn, I wish I could get the search to work properly --- it was a great topic with lots of good opinions and ideas.


Was it this one?

http://www.airliners.net/discussions...eral_aviation/read.main/1894969/4/



International Homo of Mystery
User currently onlineN1120A From United States of America, joined Dec 2003, 26422 posts, RR: 75
Reply 12, posted (9 years 5 months 3 weeks 5 days 17 hours ago) and read 5311 times:

Quoting Ual777contrail (reply 7):
Age of fleets among the majors.

AA 12.2YRS
CO 7.6YRS
DL 12.6YRS
HP 10.8YRS
NW 10.3YRS
UA 10.6YRS
US 10.9YRS
WN 9.0YRS



You left the two newest majors, B6 and FL, both of which have younger fleets.

CO has made some excelent decisions, which includes hanging on to their own catering arm as opposed to selling it off like AA did with Sky Chefs. This allows them to add service while keeping costs under control



Mangeons les French fries, mais surtout pratiquons avec fierte le French kiss
User currently offlineN62NA From United States of America, joined Aug 2003, 4447 posts, RR: 6
Reply 13, posted (9 years 5 months 3 weeks 5 days 16 hours ago) and read 5230 times:

Yes, you found it AeroWesty. Thanks so much for including it here!  Smile

User currently offlineRampRat74 From United States of America, joined Dec 2003, 1529 posts, RR: 2
Reply 14, posted (9 years 5 months 3 weeks 5 days 16 hours ago) and read 5199 times:

UA should of never sold its kitchens. UA had about 17 at one time. I heard UA still owns the buildings. I don't know if this true or not.

User currently offlineN62NA From United States of America, joined Aug 2003, 4447 posts, RR: 6
Reply 15, posted (9 years 5 months 3 weeks 5 days 16 hours ago) and read 5059 times:

Yeah, they had 1 here in MIA but it closed about 2 years ago I believe. Have a friend who used to work there.

User currently offline7H4Guy From United States of America, joined Feb 2005, 41 posts, RR: 0
Reply 16, posted (9 years 5 months 3 weeks 5 days 14 hours ago) and read 4413 times:

Quoting N1120A (reply 12):
You left the two newest majors, B6 and FL, both of which have younger fleets.


I find it hard to call either of these "Majors"

Robert


User currently offlineMav75 From United States of America, joined Dec 2000, 228 posts, RR: 1
Reply 17, posted (9 years 5 months 3 weeks 5 days 12 hours ago) and read 3806 times:

Quoting N62NA (reply 6):
Anyway, best I can remember, somebody suggested that at the time your book your ticket, you get to also choose what "amenities" you would like on your flight, i.e. "Would you like a hot meal? Add $10 to ticket price", and "If you ordered a meal, please choose from the following..." etc., much like when you order a computer online from Dell where you get to customize your computer (or in this case, your inflight experience).


This idea is flawed. Instead of reducing costs for the airline, it would only increase them because someone is going to have to track each individual selection. And if catering somehow doesn't get the passenger's meal right, then what? The airline just charged someone for something they either didn't want, or never got in the first place.


Quoting Cactus739 (reply 5):
I applaud Continental for still serving "meals" at mealtimes when everyone else is offering buy on board. However... last month I flew CO1235 from EWR-PHX, a 5 hour 15 minute flight that left EWR at 1205pm. Our meal was a snack sized hot sandwhich of turkey pastrami and cheese. (what the heck is turkey pastrami anyway?), a mini bag of Lays potato chips and a bag of about 10-12 or so baby carrots. That's not a meal, its a snack. My two row-mates commented on this as well.


First of all, it's a lot better than having to pay $10 for the same stuff you'd get on other airlines. Second of all, if you thought you were misled about your "meal", this is listed specifically as a snack service when you buy your ticket online.

And let's be honest, even in the hallowed days of regulation, was the food ever that good anyway? Not once have I ever booked a flight on any carrier anywhere based on the meal. If you're expecting a gourmet feast in coach on any US carrier's domestic flight, then you must be used to disappointment by now.

If you don't like it, bring your own food.


User currently offlineUal777contrail From , joined Dec 1969, posts, RR:
Reply 18, posted (9 years 5 months 3 weeks 5 days 12 hours ago) and read 3661 times:

Quoting 7H4Guy (reply 16):
Quoting N1120A (reply 12):
You left the two newest majors, B6 and FL, both of which have younger fleets.


Quoting 7H4Guy (reply 16):
I find it hard to call either of these "Majors"


That is why I left them off. They aren't quit the size of the other majors.

UAL 777 CONTRAIL


User currently offlineAnnoyedfa From United States of America, joined Dec 2004, 451 posts, RR: 0
Reply 19, posted (9 years 5 months 3 weeks 5 days 11 hours ago) and read 3438 times:

AA7573E- Sorry to burst your bubble but I'm going to.... Since Continental owns catering it's costs them very little to offer onbaord food. Such as Pastrami with turkey chips and carrots. That's more then enough for 5 hours. We just got the quaterly times and the meals are STAYING! Another funny things is while AA and everyone else is selling buying on board we just made $36 million catering that stuff on for them HA!


"TWA... One Mission, Yours."
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