EddieDude From Mexico, joined Nov 2003, 7177 posts, RR: 45 Reply 1, posted (8 years 2 months 3 weeks 4 days 16 hours ago) and read 2774 times:
Hi William, I hope you are doing fine.
Firstly, let me warn you that you will read completely different responses from Mexican a.netters because we all tend to get subjective depending on past experiences and personal preferences. Nevertheless, here's my take:
I fly AM quite regularly because I am a DL SkyMiles Elite member. I think AM has great inflight service, with very friendly flight attendants and decent meals. On-time performance is supposed to be a major trait of AM and for the most part I agree. The 73W's are incredible planes; as more and more of these are joining the fleet, chances that you will get one of those is higher. The Mad Dogs are nice (especially the newer 88's), and there is a good number of 752's in the fleet as well. The long-haul fleet is composed of 6 762ER's and one 763ER. While the planes are far from new and have been used a lot, I think they are comfortable despite the lack of PTV's in coach. The best thing about AM's fleet is that 2 772ER's are joining in 2006. I flew AM MEX-ZIH in November in a 73W and it was an awesome flight. Two weeks ago I flew AM JFK-MEX in a 752 and it was also a great flight; flight attendants were really nice and brought as many drinks as you wanted. I guess that you could say that AM is much bigger in Mexico than MX but perhaps a bit smaller abroad (although AM has the coveted routes to MAD and CDG). You can also say that AM is perhaps more oriented to the business traveler, whereas MX is more oriented to the leisure and ethnic traveler. AM has mileage agreements with all its SkyTeam partners and also with LA (in the MEX-SCL route), with MX, with JL (in the MEX-YVR route) and with UX (in the CUN-MAD route).
MX is quickly becoming an all-Airbus operator. They have Latin America's largest A32x fleet and they will be soon operating the 4 variants (2 A321's will enter the fleet soon). In addition, the MX flight attendants are also really nice and friendly. MX offers a lot of codesharing and mileage partnerships with carriers such as AA, IB, LH, RG, AC, CM, MX, NZ and others, so chances are that if you take a MX flight you will be able to accrue miles for your f.f. program. MX's expansion plans in the U.S. are very ambitious, and I am sure they will be successful thanks to their partnership with AA.
I hope this is useful. As I said first, there will be many different responses, with people with outstanding experiences and with poor opinions of each carrier. In any case, I think most Mexicans (and foreigners who have taken AM and MX) will agree that the service levels of the two Mexican carriers is above those of U.S. carriers.
USAFHummer From United States of America, joined May 2000, 10685 posts, RR: 54 Reply 3, posted (8 years 2 months 3 weeks 4 days 16 hours ago) and read 2748 times:
Quoting Juventus (reply 2): As an American who has flown on both, I give Mexicana my vote.
Ditto. I flew both MX and AM last year....MX DEN-MEX and AM MEX-MZT (admittedly two very different sectors in terms of length and type), and I just found the MX service to be outstanding, very friendly and accomodating f/a's, took the time to help me with my poor Spanish when I attempted to use it or had a question...on AM, they just sort of threw the service at you and disappeared for the rest of the flight...I would definitely take both again if I need to go back to Mexico, but I found MX to be better overall...
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Fa4am From Mexico, joined Nov 2004, 33 posts, RR: 0 Reply 5, posted (8 years 2 months 3 weeks 4 days ago) and read 2527 times:
Well, let me give you my opinion regarding service standards in both airlines. As a FA 4 AM, I can only tell you there is no much difference between both airlines regarding coach in-flight service.
Both serve hot meals according to breakfast and lunch time, as well as in flights over 4 hours. Alcoholic drinks are always free, and a movie will be seen only on international flights and MEX-TIJ (Only B737, B757 and B767 for AM and Almost all Aribus by MX except some A320s). You may ask for as many drinks as you like...
Probably Premier (AM's business class) is a slightly better product than Ejecutiva (MX's business class), specially when considering long haul routes. We do serve better whines and sometimes you may even get better meals (Try our service to JFK, ATL, MAD, CDG, LIM, GRU or SCL on B757 or B767).
And finally, about F/As. If you ever happen to flight in AM and I have the opportunity to serve you, you will definitely have a very nice flight experience. I'm always looking forward to give the most of myself and my airline, have you wanting to fly with us again is one of my main objectives. However, not all of my colleagues think the same. As someone else noticed, some F/As do hide in the galley and some just fly for the 'bucks". But I'm sure those raw apples are also not hard to find in MX nor in any other airline...
What ever your option is when flying MX or AM I guess you will find both excellent airlines, at least until now.
RootsAir From Costa Rica, joined Feb 2005, 4179 posts, RR: 45 Reply 6, posted (8 years 2 months 3 weeks 3 days 22 hours ago) and read 2504 times:
I have experienced both airlines. To be honest i have to say Mexicana gets my vote .The only think I prefer AeroMexico for is the tail logo....I think it goes as far as that! More firendly crew, better service, never losing your luggage are citeria that makes me go for MX
A man without the knowledge of his past history,culture and origins is like a tree without roots
NAVEGA From United States of America, joined Nov 1999, 741 posts, RR: 0 Reply 7, posted (8 years 2 months 3 weeks 3 days 17 hours ago) and read 2475 times:
I have flown both airlines and give Mexicana my vote.
Their airplanes are more comfortable, their flight attendants
are friendly and nice and their whole product is exceptional.
Although Aeromexico claims to be a Business airline,
I quite differ in this respect as most of the passengers I
travel with out of Bogota, Chicago, New York on Mexicana
are Business passengers and most from Europe and Asia.
Only on certain city destinations are there more ethnic travel on Mexicana but because they service these cities.
Try flying out of JFK and Aeromexico is basically all ethnic with boxes and problems at checkin and Mexicana in all
rich Mexicans and business people.
MD80Nut From United States of America, joined Jul 2003, 871 posts, RR: 10 Reply 8, posted (8 years 2 months 3 weeks 3 days 16 hours ago) and read 2456 times:
I've flown both Aeromexico and Mexicana quite a few times and I like them a lot. Both have good service and in my flights the food was decent. The flights have generally been on time, no better or worst than other airlines I've flown. I've used them on flights to and from Mexico and within the country.
I have a slight preference for Mexicana but it's really a minor thing. I have found the people from both airlines to be very friendly and professional and recommend Aeromexico and Mexicana without any reservations.
AM744 From Mexico, joined Jun 2001, 1689 posts, RR: 0 Reply 9, posted (8 years 2 months 3 weeks 3 days 13 hours ago) and read 2418 times:
Extremely close regarding service, but I tend to think that AM is a bit above in key markets inside Mexico, say GDL, MTY, TIJ and CUN both in frequency and service. MX is GREAT in their key markets, ORD comes to mind. AM has electronic checkin at MEX, quite convenient if you ask me.
Anthsaun From Mexico, joined Apr 2004, 543 posts, RR: 3 Reply 13, posted (8 years 2 months 3 weeks 3 days 3 hours ago) and read 2238 times:
MX is doing a lot better off Star Alliance because it keeps business deals with most of the partners, except for United Airlines. And MX started alliances with LANCHILE, IB, AA and some others also. So it has a larger airlines network than at Star.
About the main point my preference is for MX. AM is fine but from my point of view MX is and does better.
Jopavon From Mexico, joined Nov 2003, 304 posts, RR: 7 Reply 14, posted (8 years 2 months 3 weeks 2 days 23 hours ago) and read 2189 times:
And MX could become the first airline to join two of the three big alliances. I wouldn't call that so stupid.
If CINTRA changed the strategy trying to merge AM&MX, didn't make sense to have AM in Skyteam and MX in Star. Now that is decided to be sold separately, MX must likely will go back into an alliance.
MX was always among the best in *A customer surveys.
MX key market are North America and UA provided very few non-stop options different from MX. AA does provide service to more mexican airports either through mainline service or Eagle giving passengers more options to the US.
Remember, MX transports more passengers across the border than any other airline. Pax statistics show that they hold around 25% market share of the Mexico-US and I believe there are quite many players out there from both sides crossing our frontiers.
EddieDude From Mexico, joined Nov 2003, 7177 posts, RR: 45 Reply 16, posted (8 years 2 months 3 weeks 2 days 13 hours ago) and read 2084 times:
NAVEGA, I have actually noticed more ethnic travelers in DL's flights than in AM's flights something I found a bit weird). I have never taken MX MEX-JFK, though. I think AM has in the MEX-JFK route a good mix of leisure travelers, ethnic travelers and high-yielding unrestricted coach pax and paying business class pax whose reason for flying is business. I guess it really depends on the time of the day and the time of the year.
William, MX leaving Star was a great decision and was wisely done. UA was getting a lot more from MX than what MX was getting from UA in return, so MX simply decided to not renew its codeshare agreement with UA and that's how it got "kicked out" of the alliance (its number of codeshares with alliance partners fell below the required threshold). As of now, MX has a very extensive network of codesharing and mileage accrual/redemption partnerships with major airlines from Europe, Asia and the Americas, so I think their strategy is great.
Am001, I am not sure about CO's share. All I know is that in 2003 MX was the leader with 23% or so of the market. Back then, AM was second with around 19%. If I am not mistaken, CO was fourth behind AA. Things may have changed in 2004, though.
Finally, I just want to add that AM is offering killer fares between DFW and MEX in business class. I will fly MEX-DFW-MEX next week (MEX-DFW in coach and DFW-MEX in business) and my firm is paying U.S.$340 all taxes and charges included. So if any of you is thinking about flying this route, forget about AA and go for AM. And many flights seem to be sold out too in coach. I hope AM is making money in this route!
NAVEGA From United States of America, joined Nov 1999, 741 posts, RR: 0 Reply 17, posted (8 years 2 months 3 weeks 2 days 6 hours ago) and read 2017 times:
Mexicana was not kicked out of STAR Alliance, they just
refused to renew the Code Share with UAL and left.
This was one of the great decisions of any airline because
if you remember, Alliances were basically developed to
help airlines from going under and to work as teams to
develop synergies that would help them survive.
Now Mexicana has taken a different route and developed
code shares with the most important players in STAR that
really give them something for their passengers and alone
without a major Allianfe they are doning great.
What I am trying to say is that this might be the beginning
of the end of SURVIVAL through a major ALLIANCE.
If they decide to join one, I would hope they join One World.
SFOMEX From , joined Dec 1969, posts, RR: Reply 19, posted (8 years 2 months 3 weeks 2 days 5 hours ago) and read 1970 times:
Both are great airlines. Yet, MX has my vote because of their outstanding FA. They have the nicest and kindest FA I've ever seen, always ready to help you out. For millions of Mexicans living in the USA, the moment they step into a MX plane, the moment they feel already at home. That says a lot.
AM773 From Mexico, joined Dec 2004, 78 posts, RR: 0 Reply 23, posted (8 years 2 months 3 weeks 2 days 3 hours ago) and read 1909 times:
As everyone said, both are GREAT airlines, and both, together with LAN and TAM make the best of LatinAmerica.
Even tough, my vote goes to AM. I consider AM much more "exclusive", even flights as LAX-MEX are very different in one than in the other. AM offer a better in-flight service; and their lounges, are a bit better, and bigger.
In terms of fleet, AM has a newer better one, and the cabins are better equiped (145/M88/73G/752/762/763), even every seat in most of their aircrafts are equipped with headrests, and "Premier Class" is a business-first class, while "Ejecutiva" is just business, so AM's preferent class product is better.
Their flights to LIM, CDG, MAD, SCL, GRU, ATL, JFK, BOS, and MIA are the best even compared to every airline flying from those destinations. They offer special menus, (Soles y Especias), while even MX's flights to BOG, CCS, JFK, and EZE are more ethnic-kind flights.
And I don't like very much the A320 family... I prefer the 737NG's, but as I said, I like both a LOT, the F/A's are very nice in both of them, of course, you have the chance of getting rude ones.
According to those who "voted", more A.netters here [in THIS thread] prefer MX over AM for different reasons.
Nevertheless, I must highlight that not even a single bad commentary [except for a bad experience expressed sometime ago by, I think a Venezuelan A.netter in the "trip report" section, in the route MEX / MMMX), Mexico">MEX to SCL / SCEL), Chile">SCL, if my memory don't fail] about AM.
[Edited 2005-03-04 05:59:49]
25 Am001: Well... This has been a very reasonable thread... I'm really surprised on the civility of everyone... Though I could talk about the positive/negative
26 EddieDude: I could not have put it better myself AM001... very eloquent. I think that in the global context both carriers definitely belong in the upper tiers. F
27 Jsnww81: I'm going to be flying both carriers for the first time next month - Mexicana on the Chicago-Mexico City and AeroMexico from MEX-Hermosillo. I'm very
28 AM773: In some of AM's, MX's, and 6A's domestic flights, specially if its not a shuttle f/e: AM: MEX-MTY, or MX: MEX-GDL, you'll get full meal, or at least
29 Fa4am: Even on AM shuttle flights MEX-MTY-MEX during breakfast, lunch or dinner you'll get a hot meal. Eggs or Chilaquiles in the morning and, pasta or chick
30 Juventus: Who do you guys think has a better all around website, AM or MX?
31 EddieDude: Even though both carriers updated their websites very recently, making them more user friendly, they are still a bit behind the websites of other comp