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Upgrading On CO: No More Reward Seats! +more  
User currently offlineGeoffm From United Kingdom, joined Feb 2004, 2111 posts, RR: 6
Posted (9 years 9 months 2 hours ago) and read 3525 times:

I applied to CO for an upgrade (OnePass miles) on one of my forthcoming trips. But it seems both the North-South America flights are full, and the transatlantic legs cost $400 to upgrade! When pressed, she admitted that biz class wasn't actually full, but that there were no more upgrade/reward seats available. However, she did then say that sometimes more seats are released closer to the time.

Are they likely to release any more seats? Even if they do, I thought I needed a bit of paper or certificate from CO before going to the airport. As that's a week away, it seems unlikely to happen! Can you upgrade at the airport on a space-available basis? How do I go about it?

If anybody has access to the reservations systems, my itinerary is as follows:
CO19 LGW-EWR 11th Mar
CO1952 EWR-LIM 11th Mar
CO94 GIG-GRU 26th Mar
CO30 GRU-EWR 26th Mar
CO18 EWR-LGW 27th Mar

One final question: does check-in at LGW open any earlier than 3 hours before the flight (the official/advertised time)?

Many thanks

Geoff M.

12 replies: All unread, jump to last
 
User currently offlineGeoffm From United Kingdom, joined Feb 2004, 2111 posts, RR: 6
Reply 1, posted (9 years 8 months 3 weeks 6 days 4 hours ago) and read 3273 times:

Nobody knows? Not even in the fountain of knowledge that is a.net?

(Sorry for the bump)

Geoff M.


User currently offlineB4real From United States of America, joined Aug 2003, 2651 posts, RR: 5
Reply 2, posted (9 years 8 months 3 weeks 6 days 4 hours ago) and read 3263 times:

Quoting Geoffm (reply 0):
pressed, she admitted that biz class wasn't actually full, but that there were no more upgrade/reward seats available


This is true, on all airlines - not just CO. Your heading scared  scared  the altitude out of me - with the fear that all carriers would follow.

You should be able to 'request' or 'waitlist' your upgrade if is not available.

For premium seating on international routes, I would not be surprised if there are only two or three premium seats available for passenger non-rev (upgrades for miles, entire trip on miles, etc...).

Generally, these seats will not be empty when the flight departs, so it is good to be on some sort of waitlist or request list if CO has such. I know DL does...



B4REAL, spelled like it sounds
User currently offlineZrs70 From United States of America, joined Dec 2000, 3205 posts, RR: 9
Reply 3, posted (9 years 8 months 3 weeks 6 days 4 hours ago) and read 3206 times:

CO actually has a policy in whic hyou can't upgrade at all within a couple of days of departure.


14 year airliners.net vet! 2000-2013
User currently offlineB4real From United States of America, joined Aug 2003, 2651 posts, RR: 5
Reply 4, posted (9 years 8 months 3 weeks 6 days 4 hours ago) and read 3199 times:

Quoting Zrs70 (reply 3):
CO actually has a policy in whic hyou can't upgrade at all within a couple of days of departure.


That is not so cool. The other thing I don't like is that for Int'l itineraries, I can't change my seating assignments 30 hours or less before departure.



B4REAL, spelled like it sounds
User currently offlineGeoffm From United Kingdom, joined Feb 2004, 2111 posts, RR: 6
Reply 5, posted (9 years 8 months 3 weeks 5 days 10 hours ago) and read 3024 times:

Thanks for the replies. She never said anything about a waiting list, but to try again every few days.

Geoff M.


User currently offlineNickofatlanta From Australia, joined May 2000, 1488 posts, RR: 0
Reply 6, posted (9 years 8 months 3 weeks 5 days 8 hours ago) and read 2985 times:

And CO has an annoying policy that for premium frequent flyer awards in BusinessFirst, you can not get advanced seating assignments ...

User currently offlineFbgdavidson From United Kingdom, joined Oct 2004, 3713 posts, RR: 28
Reply 7, posted (9 years 8 months 3 weeks 5 days 8 hours ago) and read 2967 times:

Try Flyertalk.com there is a specific Continental Onepass forum and I am sure they can answer your query. Due to approx 40,000 registered members you'll probably get a response within the hour.

Flyertalk for FF queries, Airliners.net for questions on best livery on aircraft out of Boise  Wink



"My first job was selling doors, door to door, that's a tough job innit" - Bill Bailey
User currently offlineJcavinato From United States of America, joined Jan 2005, 520 posts, RR: 0
Reply 8, posted (9 years 8 months 3 weeks 5 days 8 hours ago) and read 2955 times:

Then, there was DL a few years ago that finally admitted that it allowed no biz class award seats at all across the Atlantic in the summer (I think it was from April to end of October).

Why would anyone build loyalty throughout the year then be told this for their prime vacations? Both me and my son stopped flying them completely after finding out about that policy. And we were building 100k each per year on them.


User currently offlinePaul From United Kingdom, joined Feb 2005, 374 posts, RR: 3
Reply 9, posted (9 years 8 months 3 weeks 5 days 8 hours ago) and read 2948 times:

Quoting B4real (reply 2):


For premium seating on international routes, I would not be surprised if there are only two or three premium seats available for passenger non-rev (upgrades for miles, entire trip on miles, etc...).


This is very true, I booked a Business Class Reward Ticket with United Airlines LHR-IAD-MIA before Christmas for a trip in July, (bye bye 80,000 air miles)  banghead  .

When I booked the ticket a was trying to get on the same flight as my parents, but it was impossible and they were not even using their miles. There must be 6 flights a day that could get me to MIA from LHR via ORD or IAD. However there were so few reward seats left in Business we had to go through so many different scenarios for me to get to MIA in time for a connecting flight to Lima, Peru. Obviously the airlines are decreasing the numbers of reward seats in order to make way for paying customers.

Does anyone know when one is flying on a reward ticket, are you treated any differently, in one allowed to use the Business Check in and Lounges, are you more likely to get bumbed off, down to economy if the flight is full. On the day of travel there is a flight 15 mins earlier than mine on a 747-400, I would love to fly on the top deck instead of the 767-300 that I am stuck on, is there any chance that if I asked they would put me on the earlier flight, or are there restrictions because its a reward ticket?

Can anyone who has flown on a UA reward ticket give any feedback on the restrictions of flying on such a ticket?

Thanking you kindly!

Paul



Veni, vidi, vici.
User currently offlineGo3Team From United States of America, joined Mar 2004, 3267 posts, RR: 16
Reply 10, posted (9 years 8 months 3 weeks 5 days 8 hours ago) and read 2944 times:

Quoting Geoffm (reply 0):
does check-in at LGW open any earlier than 3 hours before the flight


Last month on an NW flight, check in opened approx 3.5 hours before departure. Made for a boring few hours in "The Shopping Mall".



Yay Pudding!
User currently offlineCadet93 From United States of America, joined Oct 2003, 133 posts, RR: 0
Reply 11, posted (9 years 8 months 3 weeks 5 days 7 hours ago) and read 2926 times:

Quoting Paul (reply 9):


Quoting Paul (reply 9):
Does anyone know when one is flying on a reward ticket, are you treated any differently, in one allowed to use the Business Check in and Lounges, are you more likely to get bumbed off, down to economy if the flight is full. On the day of travel there is a flight 15 mins earlier than mine on a 747-400, I would love to fly on the top deck instead of the 767-300 that I am stuck on, is there any chance that if I asked they would put me on the earlier flight, or are there restrictions because its a reward ticket?


You are allowed access to all the perks as any other passenger, paid or reward.....If you used miles and it is a confirmed seat, you cant be taken out of first to be placed in the Y section......But, you do need to be aware, if there is a weather delay or any delay for that matter, they will most likely NOT reacommadate you on another airline. You will be at their mercy as to when you get out. So a large number of delays and cancellations could cause a longer trip then anticipated.


User currently offlineFbgdavidson From United Kingdom, joined Oct 2004, 3713 posts, RR: 28
Reply 12, posted (9 years 8 months 3 weeks 5 days 7 hours ago) and read 2926 times:

Quoting Paul (reply 9):
When I booked the ticket a was trying to get on the same flight as my parents, but it was impossible and they were not even using their miles. There must be 6 flights a day that could get me to MIA from LHR via ORD or IAD.


Wasn't the obvious thing to book your award ticket first and then buy your parents on paid tickets?

Quoting Paul (reply 9):
Obviously the airlines are decreasing the numbers of reward seats in order to make way for paying customers.


Well yes, if they can get money for them why give them away. I've just booked a couple of BA F award tickets to CPT at the maximum 350days in advance because availability on popular routes (revenue or otherwise) goes very fast, if there is any award availability at all.

Quoting Paul (reply 9):
Does anyone know when one is flying on a reward ticket, are you treated any differently, in one allowed to use the Business Check in and Lounges, are you more likely to get bumbed off, down to economy if the flight is full.


Of course. I don't know why people get so hung up on not being allowed to use ground facilities because they are on an award ticket. If I were in your situation go to the London Lounge, or SQ Lounge, the RCC in T3 is the worst of the *A lounges available to you.

I'd say your chances of being bumped off are very low, you are just not going to get upgraded! Are you a 1K or PremEx?

Quoting Paul (reply 9):
On the day of travel there is a flight 15 mins earlier than mine on a 747-400, I would love to fly on the top deck instead of the 767-300 that I am stuck on, is there any chance that if I asked they would put me on the earlier flight, or are there restrictions because its a reward ticket?


Usually it appears that a certain number seats per day are available for award tickets. On the BA system it gives you dates with available seating and then you choose the flight you want. Based on this you probably could move to another flight pending loads in paid revenue classes. At worst you may end up cancelling the outbound flight for a small fee and re-booking.



"My first job was selling doors, door to door, that's a tough job innit" - Bill Bailey
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