EZYcrew From Spain, joined Oct 2001, 460 posts, RR: 3 Posted (3 years 8 months 3 weeks 4 days 21 hours ago) and read 692 times:
A few months ago, I decided to leave Switzerland, and Swiss, for a sunnier life in Spain.
I loved my job as a flight attendant, but after the closure of my crewbase, and the fact that selling Pringles is not really what I wanted to do in the first place, I took the opportunity to get to know another side of an airline's operations and applied as a ticket agent at Madrid-Barajas airport for a major European airline, and got the job.
I started on March 1st, and I must admit it's far less easy than what I had imagined. There's so much to know, that I wonder if I'll ever learn it all. In just a few hours, all my bad judgements about ground staff just flew off. This experience is a real eye-opener!
And the fact that my Spanish is rather so-so, adds to the adrenaline too!
I finished my training 2 days ago, and from now on will be alone at the ticket counter. Kind of scares me .... I hope I won't have any cancelled flights or 100's of misconnections anytime soon!
So, if any MAD workers are out there reading this, leave me a message!
And If anyone else's passing through Terminal 1, make sure to let me know!
EZYcrew From Spain, joined Oct 2001, 460 posts, RR: 3 Reply 3, posted (3 years 8 months 3 weeks 4 days 21 hours ago) and read 577 times:
Sammyhostie
No I'm not doing so well on Ticketing and fares!!! Thanks God most fares nowadays are simple point-to-points, so no much reroutings to do so far (keep my fingers crossed).
The fact that I did a 5-week Ticketing course back 14 years ago when I was with TWA (and then never touched a ticket again) got my current airline thinking I'd be fine.... well.... we'll see!
Leskova From Germany, joined Oct 2003, 5964 posts, RR: 73 Reply 4, posted (3 years 8 months 3 weeks 4 days 19 hours ago) and read 457 times:
Ah, yes... ticketing and fares... just what I do all day every day... although I do that in the relative (compared to an airport) quiet and calm of an office in a northern suburb of Frankfurt...
Fortunately I don't only get point-to-points onto my desk - but yesterday I got more than I usually wish for: no less than 4 Star Alliance Round The World fares dropped out of our queue-printer within 10 minutes, 3 in First, one in Economy - and since each one had a completely different routing and different airlines being used, I had to go through each one separately (with two having some serious problems in the fare-buildup)...
So, EZCrew, best of luck - and lot's of fun - to you... don't worry - you'll get the hang of things quite quickly - and even those of us that have been building fares and issuing tickets for years don't always know the answer to everything - if possible, ask a colleague if you're not sure, check things twice if you've got a bad feeling the first time around (because the last thing you want is a passenger stranded somewhere because of a few missing letters or numbers on a ticket or in a PNR), and don't worry - most times, the people waiting for you to finish doing your job will wait at least 10-15 seconds before they become impatient...
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