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US Airways And What A Great Airline They Are  
User currently offlineSHUPirate1 From United States of America, joined Sep 2003, 3670 posts, RR: 17
Posted (9 years 4 months 1 day 1 hour ago) and read 4417 times:

Well, I was scheduled for this Memorial Day weekend to fly PBI / KPBI), USA - Florida">PBI-CLT / KCLT), USA - North Carolina">CLT-MSY / KMSY), USA - Louisiana">MSY on 5/27 in the evening, and return MSY / KMSY), USA - Louisiana">MSY-CLT / KCLT), USA - North Carolina">CLT-PBI / KPBI), USA - Florida">PBI on 5/30 in the evening, getting into PBI / KPBI), USA - Florida">PBI at 12:57 the next morning. Well, US Airways cut that last bank of flights from their schedule, which meant I would have a 3:25 PM flight on the 30th to get back to PBI / KPBI), USA - Florida">PBI, which was unacceptable for me. I asked for, and received, seats on flights for the next morning.

However, the great deeds on US Airways' part aren't finished yet...I look at my seat assignments for all four of my flights, and all four of them are in First Class. I am flying to MSY / KMSY), USA - Louisiana">MSY on an el cheapo-class fare, and yet I'm in First Class having paid this el cheapo-class fare. I certainly wouldn't expect this treatment on American or Delta, that's for sure.

[Edited 2005-03-16 00:15:53]


Burma's constitutional referendum options: A. Yes, B. Go to Insein Prison!
19 replies: All unread, jump to last
 
User currently offlineBAxMAN From St. Helena, joined May 2004, 671 posts, RR: 2
Reply 1, posted (9 years 4 months 1 day ago) and read 4331 times:

Great customer service. But devaluing their First Class product like this is hardly going to help them out of bankruptcy.


I need to get laid
User currently offlineJetdeltamsy From United States of America, joined Nov 2000, 2987 posts, RR: 8
Reply 2, posted (9 years 4 months 1 day ago) and read 4309 times:

most likely economy class was full on the new flights you selected.

their recommodation policies evidently allow for this.

it's your lucky day!



Tired of airline bankruptcies....EA/PA/TW and finally DL.
User currently offlineFlyTheFlag From , joined Dec 1969, posts, RR:
Reply 3, posted (9 years 4 months 1 day ago) and read 4264 times:

Quoting BAxMAN (Reply 1):
Great customer service. But devaluing their First Class product like this is hardly going to help them out of bankruptcy.

Most people in US First are preferred members, who all receive unlimited domestic upgrades. How could they devaluate the product further? All US First is: bigger seats, free booze from plastic cups, a couple of extra snack choices. They don't even have hot food on flights to the west coast anymore. Reaccommodating somebody up front does nothing to devaluate the product.


User currently offlineCory6188 From United States of America, joined Feb 2004, 2686 posts, RR: 6
Reply 4, posted (9 years 4 months 23 hours ago) and read 4226 times:

In all honestly, Jetdeltamsy probably hit the nail on the head. Although we would all like to believe that US did you a favor by putting you in F, I would be hard pressed to think that they voluntarily did that simply because they were being nice. The case was probably that Y was full and according to their Contract of Carriage, they had to put you in F because that's all that was left.

Even so, you lucked out, and I hope you enjoy every minute of the larger seat and the free alcohol. Another positive spin would be that if US didn't have any Y seats to put you into, at least people are still booking with them. That combined with the recent financing from their Express carriers might mean a change in tune at US.


User currently offlineCltguy From United States of America, joined Sep 2004, 598 posts, RR: 0
Reply 5, posted (9 years 4 months 22 hours ago) and read 4117 times:

US sent me a $50 voucher in the mail today....what a great airline....and if they promise to send me another $50 voucher I will say they are a great airline again!

 Smile


User currently offlineOttoPylit From , joined Dec 1969, posts, RR:
Reply 6, posted (9 years 4 months 22 hours ago) and read 4057 times:

Quoting SHUPirate1 (Thread starter):
I certainly wouldn't expect this treatment on American or Delta, that's for sure.

Actually, thats almost all carriers preference to do. If the airline cuts a flight that you are already confirmed on, you are allowed to request another flight and normally, if the seats are booked up for the newer flight, then you can be assigned in First Class.

Its the same thing if you were to arrive into the hub late and missed your connecting flight. If the flights for the next day are already booked up, you go in First Class. Its not friggin rocket surgery.  biggrin 


User currently offlineTango-Bravo From United States of America, joined Jun 2001, 3802 posts, RR: 29
Reply 7, posted (9 years 4 months 22 hours ago) and read 4046 times:

Quoting Cltguy (Reply 5):
US sent me a $50 voucher in the mail today....

Solely out of curiosity... Why?

[Edited 2005-03-16 03:29:30]

User currently offlineANCFlyer From , joined Dec 1969, posts, RR:
Reply 8, posted (9 years 4 months 21 hours ago) and read 4017 times:

SHUPirate, your thread title is wrong!

It should read: US Airways and What A Great Airlines They WERE!


User currently offlineCltguy From United States of America, joined Sep 2004, 598 posts, RR: 0
Reply 9, posted (9 years 4 months 21 hours ago) and read 3981 times:

Quoting Tango-Bravo (Reply 7):
Solely out of curiosity... Why?

When I arrived in CLT from SFO...my baggage showed up on the wrong carosel. The monitors said it would be on C and it showed up on D...wasn't much of an inconvenience for me...just kinda irritating after getting off a red eye flight.


User currently offlineAllstarflyer From , joined Dec 1969, posts, RR:
Reply 10, posted (9 years 4 months 12 hours ago) and read 3776 times:

Quoting OttoPylit (Reply 6):
Its not friggin rocket surgery

It's no longer brain surgery or rocket science. Just had to catch that one.  Wink

-P


User currently offlineMidway2AirTran From United States of America, joined Jul 2003, 864 posts, RR: 2
Reply 11, posted (9 years 4 months 7 hours ago) and read 3612 times:

Actually US slashing fares has helped me avoid DL and stupid simplifares all together and start flying through CLT instead of ATL, very nice! Of course it appears now that DL is starting to match those in the two markets I mostly fly now. I'll stick with US till April!


"Life is short, but your delay in ATL is not."
User currently offlineStpeterc From United States of America, joined Apr 2001, 38 posts, RR: 0
Reply 12, posted (9 years 4 months 6 hours ago) and read 3574 times:

I flew US from PVD to SFO this past week. Nothing but great service from a wonderful crew. That's why I fly them every chance I get.

Chris


User currently offlineTrekster From , joined Dec 1969, posts, RR:
Reply 13, posted (9 years 4 months 6 hours ago) and read 3570 times:

there are a great airline with a great service

LONG LIVE US AIRWAYS


User currently offlineSHUPirate1 From United States of America, joined Sep 2003, 3670 posts, RR: 17
Reply 14, posted (9 years 4 months 6 hours ago) and read 3554 times:

Would somebody be able to check the loads on a few US Airways flights?

May 27th
US Airways 770, PBI-CLT, 6:10p-8:02p, 734
US Airways 529, CLT-MSY, 9:30p-10:31p, 319

May 31st
US Airways 164, MSY-CLT, 6:00a-8:46a, 319
US Airways 256, CLT-PBI, 9:40a-11:32a, 733



Burma's constitutional referendum options: A. Yes, B. Go to Insein Prison!
User currently offlineSonOfACaptain From United States of America, joined May 2004, 1747 posts, RR: 6
Reply 15, posted (9 years 3 months 4 weeks 1 day 17 hours ago) and read 3331 times:

Quoting SHUPirate1 (Reply 14):



Quoting SHUPirate1 (Reply 14):
Would somebody be able to check the loads on a few US Airways flights?



Quoting SHUPirate1 (Reply 14):
May 27th
US Airways 770, PBI-CLT, 6:10p-8:02p, 734
US Airways 529, CLT-MSY, 9:30p-10:31p, 319

Flight 770- 11 seats available in F/C, 106 in coach.
Flight 529- 11 seats available in F/C, 80 in coach.

Quoting SHUPirate1 (Reply 14):
May 31st
US Airways 164, MSY-CLT, 6:00a-8:46a, 319
US Airways 256, CLT-PBI, 9:40a-11:32a, 733

Flight 164- 11 seats available in F/C, 77 in coach.
Flight 256- 11 seats available in F/C, 108 in coach.

-SOAC



Non Illegitimi Carborundum
User currently offlineSHUPirate1 From United States of America, joined Sep 2003, 3670 posts, RR: 17
Reply 16, posted (9 years 3 months 4 weeks 1 day 12 hours ago) and read 3274 times:

Well, so much for the theory about these flights being full, because that's obviously not the case...


Burma's constitutional referendum options: A. Yes, B. Go to Insein Prison!
User currently offlineVgnAtl747 From United States of America, joined Apr 2001, 1513 posts, RR: 2
Reply 17, posted (9 years 3 months 4 weeks 1 day 9 hours ago) and read 3190 times:

The opposite of the "Why US Airways Lost My Business" thread.... how come everything is so inconsistent with them?


Work Hard. Fly Right. Continental Airlines
User currently offlineCaptoveur From , joined Dec 1969, posts, RR:
Reply 18, posted (9 years 3 months 4 weeks 1 day 8 hours ago) and read 3124 times:

Quoting VgnAtl747 (Reply 17):
how come everything is so inconsistent with them?

They are very inconsistent. In the experience of my family and myself USelessAirways varies widely from acceptable to piss poor. You get different answers on a matter depending on who you talk to. The service on the plane is usually decent but that doesn't make up for diddley squat if the plane doesn't move.


User currently offlineSU From Russia, joined Apr 2004, 360 posts, RR: 2
Reply 19, posted (9 years 3 months 4 weeks 1 day 8 hours ago) and read 3092 times:

Flu about 10 times with US Airways. 7 out of 10 had a bad experience with the checkin agents, F/As and some other staff members. 3 out of 7 had very bad experience and all with checkin agents (wrote about one in "Why US Airways Lost My Business" thread)
Out of ten flight the only 1 flight that I would remember that I had a nice time from the time I checked in till got my bags was PIT-SFO in 1st class. Friendly staff, good food (in plastic though).


So, VgnAtl747 - you do the math...

[Edited 2005-03-17 17:16:04]


"Life is too short to take it serious..."
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