N808NW From United States of America, joined Aug 2004, 374 posts, RR: 5 Posted (8 years 11 months 4 weeks ago) and read 2480 times:
I know most pax don't care about what's on the fight (will there be a movie and what food will there be?) they care more about paying less. But since the recent news of NW being at the bottom of the top 11 us major airlines in a customer satisfaction poll its got me thinking.... Could NW be losing pax because of their experience on NW being compared to other airlines? Dose NW save enough money annually to justify having no IFE?
-would you pay an extra $20 to have a movie, meal, amenity kit, and a pillow on your NW flight? They could make it an option for those who'd want that.
BTW... im saying this cuz I feel sorry for the pax that get bored on NW flights, like my dad recently flew MSP-LAX and noted that it was quite boring without a movie..... and he's not one to complain.
All flights have great IFE...get yourself a window seat, thats something no PTV can beat! flew 808 Pacific an Atlanic
UA777222 From United States of America, joined Dec 2003, 3348 posts, RR: 12
Reply 1, posted (8 years 11 months 4 weeks ago) and read 2459 times:
I don't think that an airlines IFE makes its name in the industry. Though it might hoax some passengers to fly the airline, I feel that service and such things as on time arrivals are even bigger. The fact of the matter is that airlines, esp. in times like these, need to make cuts to survive. Airlines have put less room in coach, stopped serving meals, charged for snacks, etc. I for one would much rather fly an airline with a great fleet, fantastic service, and overall great performance and still sit on the flight with no IFE.
However, if you have the $$ do so. On their 330 a/c they have outstanding IFE. Ask how EVA survives. Only now are they upgrading their seats and IFE. I would say its their service that keeps the passengers coming back. If it only took a stupid movie and personal screen to keep planes full, TRUST ME, that's all airlines would be doing. But that's not how it is and if your father has an issue with it he will fly another airline. I'm just curious, what other comments did your father have to say about the airline? Pro's and Con's.
TrappedInMKG From United States of America, joined Dec 2007, 4 posts, RR: 0
Reply 2, posted (8 years 11 months 4 weeks ago) and read 2453 times:
NW is at the bottom of the JD Power survey for the exact reasons the people in the survey mentioned. A month or so ago I took a friend to DTW for her flight DTW-AMS-BHX, and first of all, their Y Class checkout counters were virtually deserted. You had to use a machine or go without. When an agent finally did surface, she literally YELLED at my friend about her baggage, demanding that she schlep it through AMS rather than check it (regardless of the fact that they allow two checked bags, and she wasn't anywhere close to the weight limit), and then interrogated her about why she was going to Birmingham. She demanded to know who she was going to see in Birmingham (Sorry, you're not TSA. It's none of your damned business), and then openly chastised my friend for flying the flight (It was her first flight ever, and yes, it was an international itinerary with a connection, but I, being the conscientious gay boyfriend/plane nut that I am, I made sure that all the T's were crossed and I's were dotted and that she was going to be okay. Would I have rather seen her fly the nonstop DTW-LGW? Yes. Was that an option? No.). Um...excuse me? She paid $500 to your struggling airline and you told her it was a bad idea? WHAT?
Also, I know that it's cheaper and more efficient for them to cross-utilize rampers as gate agents at outstations. However, people do grow accustomed to the generally friendly, generally efficient, well-dressed, articulate, intelligent gate agents at most airports. I flew LAN-DTW-MLI-MSP-DTW-LAN a while ago, and the check-in experience at MLI was horrific. I was not impressed with the surly, visibly dirty, poorly spoken high school kid who scanned our boarding passes and sneered at us before our MLI-MSP segment.
But I digress. According to my friend (the one who flew DTW-AMS-BHX-AMS-DTW, the AVOD on the 332 rocks the house).
NWCOflyer From United States of America, joined Jun 2003, 682 posts, RR: 15
Reply 5, posted (8 years 11 months 3 weeks 6 days 23 hours ago) and read 2350 times:
Quoting KDTWFlyer (Reply 4): Wasn't proposed that NW B744s would eventually get IFE in Y?
Yes. NW has retrofitted the 744's with the new J interior like on the 333/332 a/c. The Y cabin was supposed to get PTV's, etc, but that has been put off. No idea when that will happen, but probably not for a while.
Jdaniel001 From , joined Dec 1969, posts, RR:
Reply 6, posted (8 years 11 months 3 weeks 6 days 14 hours ago) and read 2198 times:
Quoting NWCOflyer (Reply 5): Yes. NW has retrofitted the 744's with the new J interior like on the 333/332 a/c. The Y cabin was supposed to get PTV's, etc, but that has been put off. No idea when that will happen, but probably not for a while.
Ok, but there is still a movie screen and audio selections. That's what UA offers on their 744. It does it's job, but it would have been nice having a choice of programming on that long flight from HKG to LAX in the middle seat of coach.
Brick From United States of America, joined Aug 1999, 1575 posts, RR: 8
Reply 10, posted (8 years 11 months 3 weeks 6 days 6 hours ago) and read 1982 times:
The movies and audio programming are not free for the airline. The has to pay a fee to the distributor of the IFE.
Before 9/11, a family member who worked for NW (and still does) said that NW pays $75 to show a movie on the DC-10's that flew internationally. If they don't sell $75 worth of headsets (which they didn't more times than they did) then they lose money every time a movie is shown.
I'm sure after 9/11 all the fees were increased.
Contary to the kids on this website the average passenger on a domestic flight in the Uniteds States doesn't give a crap about the IFE on a flight. My past few United flights on the 733's and 735's I've counted less than 10 people that are actually listening to the audio IFE. And yes, that's with full flights.
Even more recently I'm noting more people (including myself) bringing on their personal DVD players and watching them rather than watch what the airline is showing (and quite honestly the airlines pick the dumbest movies to show).
TomFoolery From Austria, joined Jan 2004, 516 posts, RR: 2
Reply 11, posted (8 years 11 months 3 weeks 6 days 5 hours ago) and read 1930 times:
I understand that the movies are shown in accordance with provisions of the License agreements. The music and the movies and in many cases the magazine are compiled by a marketing firm, and approved by the individual airlines, and there are specific licensing agreements that pertain to such showings, and presentations of media. In many cases the magazines are more than paid for by advertising, where as the video selections may have some commercial ads, the rest of the fees are made up by the airline. A similiar situation cn exist for some onbosrd snacks. KitKat, for example might want to test a product, and will actually gice airlines and/or the catering agents samples of the new product. Getting back to the Movies, it is no coincidence that the in flight films are initially introduced (typically at least one film is "NEW") between the theater screenings and intro to video, and international (foreign language) premiers.