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AirTran Helps Stranded ODU Basketball Team  
User currently offlineGroundstop From United States of America, joined Jun 2003, 611 posts, RR: 6
Posted (9 years 9 months 1 week 3 hours ago) and read 6656 times:

The Old Dominion University Monarchs Men's Basketball team was travelling on Delta Air Lines to their tournament game in Minneapolis on Thursday evening when their travel plans were disrupted by the ATL weather. Apparently, the team misconnected in ATL and was told by Delta that there was nothing that could be done to get them to MSP, despite numerous pleas from the school as well as the NCAA. My desk received a call from our Manager of Charter Operations seeking assistance in getting the team to MSP. They were initially willing to charter an entire an entire plane for the 15 players. I was able to get all 15 players confirmed seats on our Flight 858 (10 of the 15 in Business Class). The NCAA as well as ODU were highly impressed with our effort and highly unimpressed with that of our competitor. And now, after a 12 hour shift, I'm going to pass out before all the 'Well....AirTran still sucks!' posts start.

JP

63 replies: All unread, showing first 25:
 
User currently offlineANCFlyer From , joined Dec 1969, posts, RR:
Reply 1, posted (9 years 9 months 1 week 3 hours ago) and read 6632 times:

Quoting Groundstop (Thread starter):
The Old Dominion University Monarchs Men's Basketball team was travelling on Delta Air Lines to their tournament game in Minneapolis on Thursday evening when their travel plans were disrupted by the ATL weather. Apparently, the team misconnected in ATL and was told by Delta that there was nothing that could be done to get them to MSP, despite numerous pleas from the school as well as the NCAA

Good Old Legacy Carrier . . .


User currently offlineJetdeltamsy From United States of America, joined Nov 2000, 2987 posts, RR: 7
Reply 2, posted (9 years 9 months 1 week 3 hours ago) and read 6626 times:

airtran is consistently providing outstanding service in atlanta.

i have worked for delta 12 years and this is not easy to admit. but they're smoking us on a daily basis in many ways.

and guess what??? airtran is making money.

what's wrong with this picture????



Tired of airline bankruptcies....EA/PA/TW and finally DL.
User currently offlineSunking737 From United States of America, joined Feb 2005, 2058 posts, RR: 9
Reply 3, posted (9 years 9 months 6 days 23 hours ago) and read 6539 times:

Good Job Airtran.
You do great Customer Service.
Every team member and family of that team will pass on how great Airtran is.
Better than spending money to advertise.



Just an MSPAVGEEK
User currently offlineDAYflyer From United States of America, joined Sep 2004, 3807 posts, RR: 3
Reply 4, posted (9 years 9 months 6 days 23 hours ago) and read 6514 times:

Quoting Jetdeltamsy (Reply 2):
airtran is consistently providing outstanding service in atlanta.

i have worked for delta 12 years and this is not easy to admit. but they're smoking us on a daily basis in many ways.

and guess what??? airtran is making money.

what's wrong with this picture????

I think that this post about says it all. So much for all the Airtran bashing. I think they are a great airline that has a very bright future ahead of it. DL, on the other hand, is in terrible shape and may not survive.



One Nation Under God
User currently offline5NEOO From Nigeria, joined Nov 2003, 210 posts, RR: 0
Reply 5, posted (9 years 9 months 6 days 22 hours ago) and read 6492 times:

Quoting Groundstop (Thread starter):
The Old Dominion University Monarchs Men's Basketball team was travelling on Delta Air Lines to their tournament game in Minneapolis on Thursday evening when their travel plans were disrupted by the ATL weather.

Are you confusing MSP for BOS? The ODU Monarchs are playing MSU Spartans in Worcester, MA.



Admit it, you could care less about the continent Africa!
User currently offlineBobnwa From United States of America, joined Dec 2000, 6531 posts, RR: 9
Reply 6, posted (9 years 9 months 6 days 22 hours ago) and read 6474 times:

Shouldn't the Air Tran employee who started this story know where what city he booked them to!! Was it BOS or MSP?

User currently offlineNWADTW From United States of America, joined Aug 2004, 19 posts, RR: 0
Reply 7, posted (9 years 9 months 6 days 22 hours ago) and read 6445 times:

You are correct, 5NEOO. The Spartans and the Monarchs are set to tip-off tonight in Worcester, MA around 9:30 PM.

User currently offlineKYAir From United States of America, joined Jan 2004, 362 posts, RR: 3
Reply 8, posted (9 years 9 months 6 days 22 hours ago) and read 6429 times:

Uh oh! Flt. 858, according to Airtran's website, does indeed go to MSP. The Monarchs may not be so impressed with Airtran once they deplane in MN instead of MA!!!!!!!!!!!!


Don't cry because it's over, smile because it happened - Dr. Seuss
User currently offlineDynkrisolo From United States of America, joined Feb 2001, 1866 posts, RR: 7
Reply 9, posted (9 years 9 months 6 days 22 hours ago) and read 6393 times:

It's the women's team that will be playing in Minneapolis.

User currently offlineN867BX From United States of America, joined Nov 2004, 339 posts, RR: 0
Reply 10, posted (9 years 9 months 6 days 21 hours ago) and read 6354 times:

Quoting Groundstop (Thread starter):
I'm going to pass out before all the 'Well....AirTran still sucks!' posts start.

Are you asleep yet, Airtrain still sucks!  stirthepot 


User currently offlinePHLBOS From United States of America, joined Mar 2004, 7557 posts, RR: 23
Reply 11, posted (9 years 9 months 6 days 21 hours ago) and read 6309 times:

Quoting N867BX (Reply 10):
Are you asleep yet, Airtrain still sucks!

What does the new train in New York have to do with all this?  laughing 



"TransEastern! You'll feel like you've never left the ground because we treat you like dirt!" SNL Parady ad circa 1981
User currently offlineSTLGph From United States of America, joined Oct 2004, 9507 posts, RR: 26
Reply 12, posted (9 years 9 months 6 days 21 hours ago) and read 6279 times:

Quoting Groundstop (Thread starter):
Apparently, the team misconnected in ATL

You'd think at least one out of 15 could figure out where they are going...

:P



if assumptions could fly, airliners.net would be the world's busiest airport
User currently offlineKYAir From United States of America, joined Jan 2004, 362 posts, RR: 3
Reply 13, posted (9 years 9 months 6 days 21 hours ago) and read 6230 times:

Good point, STLGph! Groundstop is in MCO, so apparently the whole team boarded a Delta flight in ATL going to Orlando instead of MSP!

A bit off the main point of this thread, but if they don't play until Sat night, why the big rush to get there Thurs night? I understand they need to arrive a day or so early and practice, but I'm sure DL could have gotten them to MSP early Fri.



Don't cry because it's over, smile because it happened - Dr. Seuss
User currently offlineATLhomeCMH From United States of America, joined exactly 11 years ago today! , 770 posts, RR: 3
Reply 14, posted (9 years 9 months 6 days 20 hours ago) and read 6174 times:

I understand they need to arrive a day or so early and practice, but I'm sure DL could have gotten them to MSP early Fri

That's not the point. The point is that DL apparently--if Groundstop's post is accurate--didn't do exhaust all efforts trying to please the customer.

AirTran strikes again!  Smile



"The most terrifying words in the Engligh language are, 'I'm from the government and I'm here to help.'"-Ronald Reagan
User currently offlineGroundStop From United States of America, joined Jun 2003, 611 posts, RR: 6
Reply 15, posted (9 years 9 months 6 days 20 hours ago) and read 6132 times:

Eh, it was long night, and I don't follow college basketball unless its Florida State. And we all know they aren't in the Tourney. So, it was the women's team. I received a call from the NCAA Travel Desk at around 2030 last night to book 15 TBA ODU basketball players to MSP, sorry for the assumption about it being the men's team.

Quoting KYAir (Reply 13):
Good point, STLGph! Groundstop is in MCO

Yes, I am in MCO, along with the HDQ/SOC of AirTran, where I work...which is about a 10 minute drive from the terminal, unless you want to cross two active runways.

JP


User currently offlineKYAir From United States of America, joined Jan 2004, 362 posts, RR: 3
Reply 16, posted (9 years 9 months 6 days 20 hours ago) and read 6088 times:

GroundStop: Right. My point wasn't that you couldn't tell men from women, I assumed you had no direct contact with the team. My point, and I believe STLGph's as well, was that the entire team apparently boarded a DL flight in ATL going to MCO instead of MSP. At least I assume that, as your original post said they "misconnected".


Don't cry because it's over, smile because it happened - Dr. Seuss
User currently offlineSunking737 From United States of America, joined Feb 2005, 2058 posts, RR: 9
Reply 17, posted (9 years 9 months 6 days 20 hours ago) and read 6082 times:

GroundStop, I have added you to my respected users list. I work with our AOC daily.
They do have their hands full. Saturdays right now are a nightmare as our Mexico flights always come home late and there is only 4 gates out of 10 that handle international arrivals for us, and 3 other airlines in MSP at the HHH terminal.

Keep up the good work.



Just an MSPAVGEEK
User currently offlineLTBEWR From United States of America, joined Jan 2004, 13195 posts, RR: 15
Reply 18, posted (9 years 9 months 6 days 20 hours ago) and read 6065 times:

AirTran gets a lot of great PR from this, and maybe some new customers. I am quite sure these women, some of whom are or may later have jobs that require frequent flying, will have second thoughts about using Delta after the problem they had. I would also suspect that their University will consider AirTran for sports teams charter flights in the future. In all, it looks like a win-win for AirTran, and a lose-lose for DL.

User currently offlineGr8SlvrFlt From United States of America, joined Jan 2002, 1609 posts, RR: 10
Reply 19, posted (9 years 9 months 6 days 20 hours ago) and read 6063 times:

Quoting KYAir (Reply 16):
GroundStop: Right. My point wasn't that you couldn't tell men from women, I assumed you had no direct contact with the team. My point, and I believe STLGph's as well, was that the entire team apparently boarded a DL flight in ATL going to MCO instead of MSP. At least I assume that, as your original post said they "misconnected".

Nobody said anything about MCO. The way I read it the team arrived in ATL after their DL flight to MSP had already left. DL wouldn't provide any further help so they called FL who put them on their flight to MSP.


User currently offlineGroundStop From United States of America, joined Jun 2003, 611 posts, RR: 6
Reply 20, posted (9 years 9 months 6 days 19 hours ago) and read 5988 times:

Thank you Gr8SlvrFlt (and Congratulations by the way!) for clarifying. I'm assuming the team arrived from either RIC, PHF, or ORF at ATL and misconnected for their MSP flight. It was obviously very urgent for the team to get to MSP as they were willing to charter a 717. Since we didn't have an aircraft or crew for a charter, I was able to override the capacity cap on flight 858 to book all 15 players (after having verified there would be enough no-shows so as not to overbook the flight by more than a few). As far as future business with ODU or the NCAA, I'd just about guarantee it. Our charter group has been doing a great job lately with the NCAA, NASCAR, and the military.

JP


User currently offlineGr8SlvrFlt From United States of America, joined Jan 2002, 1609 posts, RR: 10
Reply 21, posted (9 years 9 months 6 days 19 hours ago) and read 5953 times:

Thanks, Groundstop. A couple questions: how many 717s now have XM and when is the next 737 due? I show we currently have 81 + 11.

User currently offlineNorthwestair From Poland, joined Jul 2001, 650 posts, RR: 4
Reply 22, posted (9 years 9 months 6 days 18 hours ago) and read 5761 times:

I would like to here Delta's side of the story before I way in my comment. Cause I seriously doubt that DL was as harsh as you say.


I don't care who you fly just as long as you fly
User currently offlineFlyinryan99 From United States of America, joined Feb 2001, 2030 posts, RR: 13
Reply 23, posted (9 years 9 months 6 days 18 hours ago) and read 5703 times:

Delta may have been able to get them there in the morning, but what if the team only could have court time in the morning? They wouldn't be able to practice then. We don't know. The facts are, Delta couldn't provide the service and didn't seem to want to go the extra mile and AirTran did. Good for them. That's what I like about the company (also what I miss working for them), it's a different way of thinking. Good job Groundstop, you definitely are good at what you do and really like doing it  Smile

Ryan


User currently offlineVenezuela747 From United States of America, joined Jan 2004, 1429 posts, RR: 5
Reply 24, posted (9 years 9 months 6 days 18 hours ago) and read 5699 times:

Nice job on getting the school on time, too bad I got them loosing to Michigan St. on my pool. Pittsburgh also had like a 12 hour delay or something like that on its way to Boise, ID


ROLL TIDE!!!
25 MaverickM11 : The idiots schedule a huge tournament in the middle of the peak travel season. What the hell do they expect?
26 Post contains images Nosedive : Because it's Old Dominion's fault
27 SHUPirate1 : It is an NCAA rule that teams must arrive at an NCAA Tournament site two days before their first game at that site. The reason for this, other than t
28 MaverickM11 : "Because it's Old Dominion's fault" I don't know whose fault it is, probably the NCAA. Teams get stranded ALL THE TIME during this goat rodeo because
29 Vatveng : Since ODU is in the city of Norfolk and just a couple of minutes from the airport, there's a 99.9% chance they used ORF. Extreme outside chance of us
30 GroundStop : Gr8SlvrFlt, Ship 310 arrived two days ago from BFI and was put on revenue flying yesterday. Today, a 737 is running an entire 717 line (ATL-MCO-ATL-MD
31 KcrwFlyer : THis isnt the first time Airtran has helped an airline or a group of people in need. keep it up guys.
32 Nosedive : I'm assuming that you're referring to the spring break season. To me, the NCAA made the tourney to accomidate the spring break traveller. Thus, the N
33 MaverickM11 : " To me, the NCAA made the tourney to accomidate the spring break traveller. Thus, the NCAA risks loses a shitload of money or risks a bad connection
34 AirTran737 : Not to long ago BA had a broken 777 in ATL and there was no hope for those passengers. We (AirTran) were able to take a spare 717 and crew and put 117
35 Wjcandee : Great job, GroundStop. Welcome to my respected users list. I also appreciated the tone of your post and of your replies. All the best, Bill
36 OPNLguy : Groundstop, I hope that you're enjoying your -700s as much as we are enjoying ours... This aircraft is such a far cry from the -200 as far as capabili
37 Wjcandee : BTW, looking at the Delta and Airtran web sites for yesterday, I was interested to see that Delta's last flight out last night didn't actually leave t
38 Kaputt : YAY Airtran!!! Got my hometown B-Ball team to the big dance. GO Monarchs!!!!! Beat MSU! EDIT: oh saw it was the womans teams. anyway still my hometown
39 Post contains images Flyer732 : He probably still can't tell... Nice work guys!
40 ChiGB1973 : There are several (probably more) scenarios that could justify either decision and I am sure they have been discussed and more are coming, this is jus
41 Wjcandee : ChiGB: I understand your point for sure. But I think that a good job is a good job is a good job, and Groundstop gets credit for that. As I pointed ou
42 Frequentflykid : I'm the baseball manager at Old Dominion and I worked closely with the athletic department. My understanding is that AirTran carried the roster and co
43 Post contains images AerLingusA330 : I can guarantee you that the ODU teams don't use AirTran out of Richmond(RIC)...AirTran doesn't even fly into RIC anymore (unfortunately!) . Steve P.S
44 OttoPylit : Delta's side of the story is something like this. In short, this basketball team flew into ATL for a connecting flight. Due to the terrible weather t
45 Flyer732 : Always have to find a way to put down AirTran? Turn the story around and you'd say "way to go Delta, AirTran sucks"
46 Post contains images OttoPylit : Where in the story did I put down Airtran? In fact, by actually saying: is congratulating Airtran for....having 15 open seats to sell. Thats good mone
47 Travatl : READ it again Ottopylit....AirTran didn't have the seats either..... Travis
48 Post contains links Dynkrisolo : It looks like people aren't getting the story right. According to the following report: http://home.hamptonroads.com/stories/story.cfm?story=83775&ran
49 LV : While you are right Ottopylit that they are just another group of passengers, this group of passengers can command media attention in a market that DL
50 DeltaMIA : Turn the story around. What if DL had overbooked their next MSP flight by 15 (and it is now booked to 85 on a 70 seater) and you were one of the "norm
51 Wjcandee : OH, I DO LOVE SPIN! Just a few points in response to the latest posts: Airtran technically didn't have seats, but it found them. Did Delta even try? O
52 Travatl : It's true....this is one area with the low cost carriers, as a matter of practice, attempt to think outside of the box. The reality is that DL has a L
53 Frequentflykid : I wish we could have chartered a flight. The NCAA pays all travel expenses for all teams in NCAA tournaments (all sports). There are strict rules that
54 Wjcandee : FFKid: That's actually a smart rule for the NCAA to follow. And, no two ways about it, flying on a mainline carrier is statistically safer than charte
55 Frequentflykid : I don't say it was a bad policy. I was just stating the policy.
56 DeltaMIA : The next flight to MSP was a CR7. The ones following were M88's. I would agree. In fact there were open seats on almost all the evening flights after
57 Post contains images Wjcandee : DeltaMIA: Sometimes perseverence pays off. I'm not complaining...as long as I know, either from experience or a little birdie, how the system works, I
58 OttoPylit : From what I am reading, Airtran did have the seats to accomodate those passengers. The poster clearly states: There is nothing said about no seats be
59 Richierich : OttoPyllt, You argument may make sense from a bottom line sense but I am curious about one thing: bad press. Surely if Delta had caused the ODU women
60 Clipper002 : I was trying not to weigh in on this subject since Groundstop is my youngest son. But, in today's environment, there is nothing short of good customer
61 OttoPylit : Richie, Your point is true, of course. The fact that the team was able to get on Airtran and the story going to the press makes Airtran look good and
62 Clipper002 : Otto, I congratulate you for your positive outlook. I would hope that you are wrong and that DL can survive and once again become the superior airline
63 Jeb94 : What this shows more than anything is the rigid, totally unflexible policies and operations of the legacy carriers and a big part of why they bleed mo
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