Boeing73G From , joined Dec 1969, posts, RR: Posted (8 years 8 months 3 weeks 2 days 10 hours ago) and read 6149 times:
Come April 8th, I get to go to Phoenix for spring break and I am flying on HP (first time in Y, have already flown them in First on a PHX-SFO flight, but my family always flies AS for a trip to Arizona, but HP was cheaper)
I have searched the forums and am wondering why HP is regarded as terrible and as the "trailer trash" of airlines. I haven't seen any HP trip reports on the foums, and I would like to know what Y class is like.
What specifically is so bad about HP besides the pax?
SFOMEX From , joined Dec 1969, posts, RR: Reply 1, posted (8 years 8 months 3 weeks 2 days 9 hours ago) and read 6089 times:
I've flown them many times (mostly SFO-PHX-MEX, OAK-PHX-MEX and SMF-PHX-MEX) and they are like any other airline. Mediocre in-flight service, but that's standard nowadays, and well maintained airplanes. My only complaints are that they were way late twice in the PHX-MEX leg, but that happens in any other airline. On the other hand, they upgraded me to first once just because it was my birthday, so I kind of like them.
WGW2707 From United States of America, joined Aug 2003, 1197 posts, RR: 37 Reply 3, posted (8 years 8 months 3 weeks 2 days 8 hours ago) and read 5982 times:
America West has improved considerably, but the "HP" identifier code was historically appropriate-they were as mediocre as an airline as Hewlett Packard is as a technology company. In the 1990s, they were by far the worst US airline, with horrible service in every respect, but under the leadership of Doug Parker, they have managed to improve considerably from the days when one of the prominent aviation magazines ran an article on them with the title: "Is This The Worst Airline?"
If things go well for that airline, 10 years from now we'll be talking about Doug Parker as the next Gordon Bethune.
Flyboyaz From , joined Dec 1969, posts, RR: Reply 4, posted (8 years 8 months 3 weeks 2 days 7 hours ago) and read 5963 times:
Our reputation has improved thank god. Unfortunately with Mesa flying a huge amount of our flights, we have gotten a bad name from them as well. They were having MAJOR reliability and crew issues. Of course the passenger only sees it as America West so we take the blame. Most horror stories I hear now are from Express flights, very few from mainline. Thank fully our operation runs just like any other airline now...and a lot of times better.
Lockheed1011 From United States of America, joined Dec 2004, 156 posts, RR: 2 Reply 5, posted (8 years 8 months 3 weeks 2 days 7 hours ago) and read 5951 times:
From PHX-SFO is not too long of a flight! Thank God your are not doing like LAS to JFK or LAS to MIA. It is bad, bad, bad, bad...........
The only way you will understand is once you fly them. Terrible........
The pax? That's just bull. Your quoting the opinion of someone who flew HP once or twice and made a rash, and poor generalization. I fly HP at least once a week, and the pax are no worse than on the majors, especially to the degree of ....
Flyboyaz From , joined Dec 1969, posts, RR: Reply 7, posted (8 years 8 months 3 weeks 2 days 7 hours ago) and read 5919 times:
I have to admit we do get an interesting crowd flying us. It was funny I noticed the other day UA cancelled a DEN mainline flight. They had the entire plane lined up at the ticket counter with one agent rebooking. No one made a peep...if that was at our counter we would need mace to keep them under control. A lot of our passengers treat us like garbage...it's really irritating. I always make an effort to be helpful, I realize it's not like that all over however.
LAS is a bad city to fly out of on any airline. Talk about a bunch of rude crabby people. I could never work there...couple that with people going to JFK and MIA and you have one rowdy bunch.
Airlinelover From United States of America, joined Jun 2001, 5580 posts, RR: 24 Reply 8, posted (8 years 8 months 3 weeks 2 days 7 hours ago) and read 5916 times:
America Worst... errr..West airlines is the only US airline that I will NOT fly. Their bad reputation is earned. A few examples:
They were not paying attention to their unaccompanied minors, causing one to be mis-connected and not keeping the family informed.
I thikn they "misplaced" A 2nd child as well.
When my dad flew HP once a few years ago, PHX-LAS, the plane was late. Not due to mx, atc, or similar, but due to the airline wanting to "Please" Mike Tyson. THe plane was boarded and ready to go, announcement made that they were waiting on 2 or 3 pax on thier way from security. Well, turned out to be MT and 2 of his buddies or something. He demanded to get onto an empty plane (No pax). So they made everyone get off the plane. He boarded. Then everyone got back ON The plane. Then, they sat on the taxiway for 45 minutes trying to get the AC to work, but it would not work at all, so they said screw it and took off 1.5 hrs late. My dad was meeting me in LAS, as his flight was supposed to arrive 2 hrs before mine. Well, his plane landed AFTER mine.
A few friends flew HP from DTW-LAS and back, and she usually loves flying. She was on an A320, and said it "Scared the shit out of her". She never uses the S word. But she did then. Said it was the biggest rattletrap she'd ever been on, and the crew were being total jerks. Spent 95% of the flight in the galleys doing their makeup.
HP is an airline to be avoided at all costs.
Lets do some sexy math. We add you, subtract your clothes, divide your legs and multiply
Flyboyaz From , joined Dec 1969, posts, RR: Reply 9, posted (8 years 8 months 3 weeks 2 days 7 hours ago) and read 5905 times:
AA lost an elderly passenger a few years ago....as far as I know they never found her....that sounds a lot more scary than "misplacing" a surly little kid that was a nonrev anyhow.
I've dealt with Mike Tyson and I have to agree he's a pain in the $%^@. I don't know who made the decision to treat him like royalty but obviously it was a bad one. The key word in your statement was a few years ago...things have changed a lot since then, believe me I was there.
Airbus aircraft are very sqeaky....I've noticed it myself. Most of ours are near brand new so your friend must not have much experience flying on planes. What else is there to do on a red-eye? Is doing your makeup worse than annoying the heck out of people when they are trying to sleep? On the Newark red eye the other night, the Continental captain told the passengers they wouldn't be bothered by the crew so they could sleep. I'm sure they appreciated that.
LongHauler From Canada, joined Mar 2004, 4542 posts, RR: 36 Reply 10, posted (8 years 8 months 3 weeks 2 days ago) and read 5789 times:
I fly America West all the time, as I travel to PHX a lot. My airline has only one flight a day to PHX, HP is always a good alternative.
The flights are generally on time, the planes are clean, the employees capable. I have to ask, what else do you want?? Yes, the on board service is minimal, but then that is true of most American carriers. The Customer has spoken, and he has said that low fares are more important than meals ... so be it.
Also, I note than statistically, HP is among the best with regard to safety.
Never gonna grow up, never gonna slow down .... Barefoot Blue Jean Night
Cactus739 From United States of America, joined Jan 2004, 2407 posts, RR: 32 Reply 12, posted (8 years 8 months 3 weeks 2 days ago) and read 5761 times:
I've taken HP a lot, seeing that I live in Phoenix and they are headquartered here. I've taken them from PHX-MCI, PHX-SFO, PHX-EWR, PHX-BOS, PHX-LAX, PHX-SEA, PHX-ANC, PHX-LAS, and PHX-RDU. In all 10 years I've been flying them, only 2 delays come to mind. A mechanically delayed PHX-EWR A320 that they kept moving us from gate to gate, and a weather delayed PHX-ANC flight; both from 1998 (admittedly not their banner year for operations).
Customer service... never had a problem with. They've always taken care of me when I've had a problem or a request. I've flown standby on the same day of my flight for free. I've gotten first class upgrades for giving up a coach seat so a family could sit together. Flight attendants? Always nice, professional and caring. Had one whimsical one from PHX-MCI once that I wrote a nice letter to HP on and got a first class upgrade voucher for.
Basically; in this thread you're going to get two responses. People like myself who have flown HP many times and only had two problems. Or, people like Airlinelover. If you read his post, none of those stories of "horror in the air" happened to him. They've happened to other people. I wonder if he's ever even flown HP?
Oh, you'll also get responses from loyal, caring employees of that company, such as Flyboyaz. Keep up the good work Flyboy.
Jsnww81 From United States of America, joined Jan 2002, 1938 posts, RR: 16 Reply 13, posted (8 years 8 months 3 weeks 2 days ago) and read 5715 times:
I'm a pretty even-handed person when it comes to airlines - I'm not one of those types who spews garbage about how United is God's gift to the airline passenger or only Northwest truly understands the human soul.
With that said, however, America West is the one airline I will never, ever fly again.
I've flown them three times in my life (2001, 2002, 2004) and every time, my flight was at least three hours late departing (and never due to WX either). The ground staff offered little explanation (perhaps they weren't given any themselves) but once we got on board the aircraft there was never any mention made of our delays. The last straw came back in May 2004, when my flight was a mind-blowing seven and a half hours late taking off from Las Vegas.
Their aircraft were clean and modern, their crews decently friendly, but their on-time record was horrifying. I like to give all airlines a shot, but HP has lost my business forever. I'm going to Hermosillo (Mexico) in a few weeks, and I gave Mexicana/AeroMexico an extra $200 in airfare to avoid flying America West through Phoenix. I just don't trust them to get me there.
Galapagapop From United States of America, joined Feb 2005, 910 posts, RR: 4 Reply 14, posted (8 years 8 months 3 weeks 1 day 23 hours ago) and read 5687 times:
Quoting Airlinelover (Reply 8): A few friends flew HP from DTW-LAS and back, and she usually loves flying. She was on an A320, and said it "Scared the shit out of her". She never uses the S word. But she did then. Said it was the biggest rattletrap she'd ever been on, and the crew were being total jerks. Spent 95% of the flight in the galleys doing their makeup.
HP is an airline to be avoided at all costs.
Has she ever flown that route before? When going over the rockies especially during the summer you can run into a whole lot of turbulence, and airbus A320/A319's are known to have their baggage compartments rattle really badly during turbulance. And this my girlfriends best friend who's cousin...... it doesn't have any creditability. And even then I wouldn't trust her opinion until she had some knowlege of aircraft some of us do. I hate to tell you or her or whoever that sometimes the FA's go into the galley, I just don't know why, but 30 minutes later they come with the cart..... a total mystery.......
i personally like HP, I don't get their bad rap, I fly them twice a year and have yet to have an issue, except for when they overbooked a JFK-PHX flight I was on I was compensated $250 and given a seat on the next flight (although that was 6 hours later)
Doug_Or From United States of America, joined Mar 2000, 3300 posts, RR: 3 Reply 15, posted (8 years 8 months 3 weeks 1 day 23 hours ago) and read 5659 times:
I've never had a bad experience with HP staff. One uncomforatable flight due to a drunk unruly passenger, but thats it. I haven't notice a particularly tight fit, seatguru says econ is 30-32", not sure how many of each. As far as minors go, my personal experience on Delta kept me off them for 10 years..... anyone can make a mistake.
NWAFA From United States of America, joined Dec 2003, 1893 posts, RR: 16 Reply 16, posted (8 years 8 months 3 weeks 1 day 23 hours ago) and read 5658 times:
I like HP...they have worked very hard and come a long way from where they use to be. I think the agents in PHX do a great job. Just like ALL carriers today in the U.S. there are good apples and bad ones..as I have said many times I try to take HP over WN any day due to the responsiveness of agents in PHX..the HP agents really get proactive when things happen. They smile. the HP agents don't act like they are doing a favor when you approach the counter.
THANK YOU FOR FLYING NORTHWEST AIRLINES, WE TRULY APPRECIATE YOUR BUSINESS!
RIOJANEIRO From United States of America, joined Dec 2000, 121 posts, RR: 0 Reply 18, posted (8 years 8 months 3 weeks 1 day 23 hours ago) and read 5628 times:
As another HP employee I sympathize with some of you that understand that sometimes irregular operations mess with your schedule, just like at any other airline.
HP is unique in the fact that it held a very, very bad reputation for a very long time. Bed reputations always last must longer in the public eye than good ones. This is why often when a delay occurs on HP, you get the people who mention they will never, ever fly HP again, dwelling on the negative past history that we had back over 4 years ago. As far as DOT ratings go in OTP we are actually #1 for this month (so far...) for A14 arrival ratins shared by 14 major US airlines, however, I'll admit, that sometimes we are average.. just depending on weather issues, ATC, just like any major airline has in a given month.
Another fact I think people confuse is that we are a LOW-FARE airline. Due to the fact that we do have a lot of similarities with legacy carriers (due to our amenities that we've kept since our legacy-LCC transition.), and people expect the world from us, since they think that we are indeed something that we aren't anymore.
In addition, the amount of leisure travellers (aka: one-time-a-year travellers) is also quite large being that we serve mainly leisure destinations like LAS, PHX, SoCal, Mexico, etc), and therefore the one flight that they take on HP for the year can taint their image of us for years.
As an HP crewmember, I try every day in a fighting battle to turn our customers around. Although there planes may be late, you have to pay for your own headsets, and no meals are served on flights under 3 hours, I try my best to do the most friendly, efficient, and safe service that I can do with the resources that I have. In addition, I'll admit, we do have an old workforce(22 years in business), and as most people know, we come accustomed to our jobs often, so we often may not have the perkiest young crowds as opposed to some newer LCC's. However, our inflight team does a good job, but with 13,000 employees, there are those that often aren't the shining stars.
In addition, our express carrier, Mesa, as FlyBoyAZ mentioned hasn't had a stellar background on OTP or MX issues. However, people don't distinguish btwn HPX and HP mainline, and we are not in a situation right now where we can just go shop around for another regional carrier given our contract w/ Mesa.
Jsnww81, I am sorry for the experiences that you've had. However, as a flying crewmember, I can tell you that what you experienced must have been extremely rare. I think it's a bit childish to ban an airline for 3 bad experiences over the past 4 years. At any given time there are 40,000 people flying across the continental U.S., and certainly those type of situations do not happen every day on America West. Good luck to you next time.
NWAFA From United States of America, joined Dec 2003, 1893 posts, RR: 16 Reply 19, posted (8 years 8 months 3 weeks 1 day 23 hours ago) and read 5616 times:
You are one example of why I continue to give my business when I can to HP. Bad apples are in every company. HP has come a LOONNNNGGGG way from where they use to be, and I congratulate you and your fellow workers on that. You should hold your heads up high.
Problems happen at EVERY SINGLE airline. Dont' give me the crap that it NEVER happens at "xyz" airline. Bunk, it does. It is how the service recovery is handled. That is another reason why I fly HP when I can. It is the way the recovery is done, unlike another one in PHX.
THANK YOU FOR FLYING NORTHWEST AIRLINES, WE TRULY APPRECIATE YOUR BUSINESS!
717-200 From United States of America, joined Oct 2000, 601 posts, RR: 3 Reply 20, posted (8 years 8 months 3 weeks 1 day 22 hours ago) and read 5540 times:
I have flown on them the last couple times on my way to SEA since
my airline does not go there yet. I have usually taken the 0716 flight
from RDU-PHX then a good hike across the Barry Goldwater Terminal 4
to catch a connecting WN flight at the C gates to SEA. The service
on HP was nothing to write home about. The F/A's were not very
friendly, especially one time when I came out of the forward lav on
a A319 I ask for a diet pepsi very nicely using the word 'please' like
a good non-rev, and she barks "Where is your seat?! I will bring it to
you later!" I walked away back to my seat waiting for this dreadful
flight to end. I was so happy to get on that connecting WN flight to
SEA. The F/A's on that WN flight were like night and day compared
to the "Soviet Aeroflot" attitudes of the HP F/A's on the RDU-PHX
flight. Maybe it was the fact the HP F/A's were not morning people
or they could not get a good night's sleep at their layover hotel but
that left me with a bad taste in my mouth with HP. I can't say I will
not ever fly on them again, I will only use them as a secondary backup
or as a last resort.
Texan From New Zealand, joined Dec 2003, 4241 posts, RR: 53 Reply 21, posted (8 years 8 months 3 weeks 1 day 22 hours ago) and read 5494 times:
HP had some problems in the 1990s. I flew on them a couple times in the early 90s and had atrocious experiences. A couple years ago I needed to fly from SAN-DFW and HP offered the best price, so I hesitantly tried them. It was a great experience! The planes were clean, staff friendly, flights on time, they were great flights. HP gets a bad rap. I try to avoid the flights on Mesa, however, and book mainline HP when I fly them.
Hope you have a great trip!
"I have always imagined that Paradise will be a kind of library."
PIT757 From United States of America, joined Dec 2003, 88 posts, RR: 0 Reply 22, posted (8 years 8 months 3 weeks 1 day 22 hours ago) and read 5496 times:
Personally I like HP. I flew them about 2 years ago. PIT-PHX-LAS-PHX-PIT. The flights were great and the flight attendants were very friendly and there planes were clean. I like them so much that im flying them again next month, PIT-LAS-PIT. Im glad they fly here to Pittsburgh!
Airlinelover From United States of America, joined Jun 2001, 5580 posts, RR: 24 Reply 24, posted (8 years 8 months 3 weeks 1 day 21 hours ago) and read 5439 times:
Airbus aircraft are very sqeaky....I've noticed it myself. Most of ours are near brand new so your friend must not have much experience flying on planes. What else is there to do on a red-eye? Is doing your makeup worse than annoying the heck out of people when they are trying to sleep?
I worked Airbus aircraft when I was a F/a. Yeah, they're squeaky. But this was beyond ordinary squeaky. This was downright scary. She's flown on airbusses numerous times too, and never dealt with that. And it wasn't that they were doing their makeup, they refused to come out and help pax that needed anything. One drink service, no trash pickup, wouldn't even come out when the call buttone were rang.
Oh- and the mike tyson thing happened to my dad.
Or, people like Airlinelover. If you read his post, none of those stories of "horror in the air" happened to him. They've happened to other people. I wonder if he's ever even flown HP?
Cactus739, No, none of these horror stories happened to me. I never claimed they did. But hearing these stories, along with not really seeing/hearing anything good about them except from a few die-hard fans leaes me with no desire to fly them. Maybe something will happen sometime and I will fly them, or they'll be the only thing with cheap seats open for a last minute thing. Who knows. It would be appreciated if you don't use phrases like "People like Airlinelover" as that is generalizing.
Lets do some sexy math. We add you, subtract your clothes, divide your legs and multiply
25 PSAjet17: On any given day, you are going to have good and bad experiences with any airline. Some more than others. America West's reputation began with it's or
26 Hawaiian717: I am neither a "die-hard America West fan" nor an America West employee. I've flown them once, in January of this year, and thought they were fine. My
27 Jsnww81: Rio - I can definitely appreciate your passion and concern for the company. As I said, the crews on my HP flights were very friendly, as I'm sure you
28 NWCOflyer: I have flown HP a few times. Nothing extraordinary. But certainly not the worst. There are bad employees at every airline, trust me. My worst flights
29 AirWillie6475: A few of these posts say that HP is having or used to have issues within the company. If they are, fine, but from the outside they look very proffesio
30 BA319-131: There is nothing wrong with HP, they are just as good as the rest of the majors. Reply 2 suggests they are always late, i've never found that. My last
31 GothamSpotter: I had a terrible HP experience, but after bugging them for a few months they made good... Some friends and I were booked on JFK-LAS, a 757 scheduled t
32 LV: I've never flown HP myself but my dad flies them all the time and he thinks they're great. He picks them over the legacies all the time and if it is d
33 Jjeff: I travel from the LA area to PHX maybe eight to ten times a year and have for probably twelve years. I usually split my travel between HP and UA. Yes,
34 F9Widebody: I absolutely cannot stand HP either. we flew them once from DEN-PHX-OAK. We started off getting on our flight late. The Pilot explained that the delay
35 Greg3322: I like HP. I flew them about 4 times in the past year with no major complaints. There were two late flight legs (all on Mesa flights), but it was a mi
36 NZblue: I flew HP for the first time from LAX to SJO via PHX in January. I booked on the airline's website and I found the price to be lower than the other ca
37 Cactus739: Depends. Where in the plane was she seated? If she was in the front, makes more sense to board her last so everyone else can get on without having to
38 September11: America West's mission is pretty confusing to me. In the long term, did they want to be full service airline or did they want to be an LCC airline?
39 Malaysia: I constantly fly HP from LAX-JFK, IAD-LAX, LAX-LAS, IAD-PHX, PHX-ONT/LAX currently I love them, the planes are decent and seats are comfortable, its p
40 Boeing73G: Read an unofficial history of America West at http://www.cactuswings.com/hp/index.html (Quote from article) A combination of ideas were used in the f
41 Ramme: Why is HP so bad? Because they inconvenience travellers by overbooking.