LX23 From United Kingdom, joined Aug 2004, 347 posts, RR: 2 Posted (9 years 7 months 3 days 13 hours ago) and read 3944 times:
Hey everyone... I have a question. My sister bought a ticket on Alitalia, and has decided to change her return date. Now she thinks she might have to change the date a second time... will she have to pay for the second change as well...or is having paid the penalty once enough?
Fare basis is TLSSVE (if that means anything to any of you out there...and if it does, mind telling me what it means?? ) Any help and information on this that you could provide would be greatly appreciated. Many thanks!
Leskova From Germany, joined Oct 2003, 6075 posts, RR: 70
Reply 2, posted (9 years 7 months 3 days 11 hours ago) and read 3920 times:
TLSSVE sounds like a relatively low Economy Class fare - and if that's so then, yes, she will certainly have to pay for changing the itinerary again: rebooking fees are charged per transaction - if she wants to, she can change the date another 500 times, but she'll have to pay the fee each time she does so...
Out of the top of my head - T is the booking class she's booked in, L could be for Low Season, but I'm not feeling creative enough right now to figure out what SSVE could stand for...
Trolley Dolley From , joined Dec 1969, posts, RR:
Reply 3, posted (9 years 7 months 3 days 11 hours ago) and read 3914 times:
May I gently advise you to check direct with AZ or your travel agent rather than rely on the speculation of a.nutters like me!
Most airlines make you pay. Once I had a client when changed a ticket that many times he ended up paying more than a full economy fare on a LCC. In the end I spoke to someone who luckily had the customer service sense to simply upgrade his ticket, "free of charge", to a fully flexible one rather than just endlessly charging fees. The point of the story- there can be no upper limit to what airlines will make yo pay in service amendent fees.
Maybe if your sister has uncertainly regarding her plans, she could look at upgrading to a flexible fare? Sometimes it can be cheaper than simply paying change fees. It could be something worth investigating.
Goingboeing From United States of America, joined Dec 1999, 4875 posts, RR: 16
Reply 4, posted (9 years 7 months 3 days 10 hours ago) and read 3895 times:
Several years ago (shortly after change fees were introduced), I had a trip to Chicago and made my reservations. Because of several circumstances, I had to change my original return ticket and pay $50. During the trip, it ended up that I could go back at my original time, and I made the change back to my original flight. When I was checking in, the agent said that there would be another $50 change fee. So I got out my credit card and gave it to her and told her "You do realize that this fee plus the other change fee, on top of the original price of the ticket means that I am paying more than I would have paid had I just bought a full fare ticket. She looked at my card, handed it back and said "you're right" - and just processed my ticket, sans the second fee.
LX23 From United Kingdom, joined Aug 2004, 347 posts, RR: 2
Reply 5, posted (9 years 7 months 3 days 10 hours ago) and read 3885 times:
Thanks for the replies guys...she's had to do this a few times, and it's apparently the first time that they actually told her that shed have to pay per transaction, and as she knows me to be an a.nutter, decided to ask me if this was so...personally, ive only had this happen once to me, and the ticketing agent decided that paying once was enough, which was quite nice of her.
On a side note, she had to try the customer service twice, because the first operator apparently did not speak either English, French, Italian German, or Spanish...