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First Class Terminal Question On LH In FRA  
User currently offlineSU From Russia, joined Apr 2004, 360 posts, RR: 2
Posted (9 years 5 months 4 weeks 1 day 6 hours ago) and read 5713 times:

Are you aloud to visit (checkin and stuff) new LH 1st class terminal if you are flying with upgraded first class ticket. I am LH Senator and at this moment have paid business class ticket to IAD from FRA. I would love to use my upgrade certificate and get upgraded to first class in order to visit the new 1st class terminal.

Any advice will be appreciated.


"Life is too short to take it serious..."
27 replies: All unread, showing first 25:
 
User currently offlineAndreas From Germany, joined Oct 2001, 6104 posts, RR: 31
Reply 1, posted (9 years 5 months 4 weeks 1 day 6 hours ago) and read 5697 times:

As a Senator you're allowed to enter Senator lounge anyway, no matter what ticket you've bought. Other than that, yes you can enter the lounge with an upgraded ticket, too...after all it IS first class, isn't it!

If you're talking about the Honorary lounge: No! If you're not a member of that exclusive bunch, no way to get in afaik!



I know it's only VfB but I like it!
User currently offlineSU From Russia, joined Apr 2004, 360 posts, RR: 2
Reply 2, posted (9 years 5 months 4 weeks 1 day 6 hours ago) and read 5688 times:

Thanks Andreas,

I know about the lounges, but what about the 1st class terminal with upgraded 1st class ticket?



"Life is too short to take it serious..."
User currently offlineSabena332 From , joined Dec 1969, posts, RR:
Reply 3, posted (9 years 5 months 4 weeks 1 day 4 hours ago) and read 5624 times:

Quoting SU (Reply 2):
I know about the lounges, but what about the 1st class terminal with upgraded 1st class ticket?

Of course can you use the First Class terminal when you got upgraded into First Class, it is for every F passenger, not only for those who paid full fare.

One exception has been made in the past for our environment minister, Mr. Tritin. He annoyed the LH guys at the entrance of the First Class terminal so long until they called the CEO of LH, Mr. Hubermeyer (or whatever his name is). He apparently gave Mr. Tritin permission to use the terminal despite he wasn't holding a First Class ticket or HON status. What a ridiculous business!

Patrick


User currently offlineAeroWesty From United States of America, joined Oct 2004, 20640 posts, RR: 62
Reply 4, posted (9 years 5 months 4 weeks 1 day 3 hours ago) and read 5595 times:

Quoting Sabena332 (Reply 3):
it is for every F passenger

Does that include F passengers on LH code-sharing flights? Such as flying on an LH flight number on TG, for instance. I know I've read about the policy on this here before, but I couldn't find the post for the life of me.

Thanks!



International Homo of Mystery
User currently offlineSabena332 From , joined Dec 1969, posts, RR:
Reply 5, posted (9 years 5 months 4 weeks 1 day 3 hours ago) and read 5590 times:

Quoting AeroWesty (Reply 4):
Does that include F passengers on LH code-sharing flights?

No, I remember that I read in an article (in the Financial Times Germany?) that only First Class passengers from certain partner airlines have access to the terminal. I think some ANA and Singapore Airlines passengers complained that they are not allowed to use it.

Patrick


User currently offlineLeskova From Germany, joined Oct 2003, 6075 posts, RR: 70
Reply 6, posted (9 years 5 months 4 weeks 1 day 3 hours ago) and read 5578 times:

Quoting Sabena332 (Reply 5):
No, I remember that I read in an article (in the Financial Times Germany?) that only First Class passengers from certain partner airlines have access to the terminal.

Yes, but in AeroWesty's example, he's thinking of flying on Thai using a LH flight number - and since he's on a LH-flight number, to my knowledge, he would be able to use the terminal regardless of the fact that he's actually flying on Thai.

LH usually treats LH-flight numbers on other airlines like flights operated by themselves - i.e. several friends have received LH Status- and Bonus-Miles on Miles & More while flying SAA, where you'd usually only receive Bonus-Miles: but they were on a LH-flight number, so they received both.

Regards,
Frank



Smile - it confuses people!
User currently offlineAeroWesty From United States of America, joined Oct 2004, 20640 posts, RR: 62
Reply 7, posted (9 years 5 months 4 weeks 1 day 3 hours ago) and read 5567 times:

Quoting Leskova (Reply 6):
and since he's on a LH-flight number, to my knowledge, he would be able to use the terminal regardless of the fact that he's actually flying on Thai.

Yes, this is what I couldn't recall out of the previous posts on this issue. If someone on an LH code-sharing flight, regardless of the airline operating the service, got full F priviledges, such as the chauffeur service to the plane, use of the lounge, etc.

I knew there were some instances where it applied and some where it did not, and wondered if anyone recalled the details off the top of their head, or which post it was. It's not anything to go to great lengths to find out about. I was just curious what the policy was at this time.

Thanks again.  Smile



International Homo of Mystery
User currently offlineAndreas From Germany, joined Oct 2001, 6104 posts, RR: 31
Reply 8, posted (9 years 5 months 4 weeks 1 day 2 hours ago) and read 5546 times:

Quoting AeroWesty (Reply 7):
got full F priviledges, such as the chauffeur service to the plane

Afaik you're talking about the Hon Circle, NOT First class in general, I don't remember first class passengers being brought to the aircraft by Porsche or Mercedes.

Other than that: SU, yes of course upgraded tickets will get you inside Senator/First Lounges, as I said, it IS a first ticket, no matter how you purchased it.

As a codesharer, you'll have no prob, they will let you in! After all, it is not YOUR problem if you booked an LH code but end up sitting in another aircraft.



I know it's only VfB but I like it!
User currently offlineAeroWesty From United States of America, joined Oct 2004, 20640 posts, RR: 62
Reply 9, posted (9 years 5 months 4 weeks 1 day 2 hours ago) and read 5517 times:

Quoting Andreas (Reply 8):
Afaik you're talking about the Hon Circle, NOT First class in general

Ahh! I didn't realize there was a difference, and that only HON Circle members got the limo service to the aircraft, instead of all F class passengers regardless of their FF status. Good to know, thanks!



International Homo of Mystery
User currently offlineSabena332 From , joined Dec 1969, posts, RR:
Reply 10, posted (9 years 5 months 4 weeks 1 day 2 hours ago) and read 5519 times:

Quoting Andreas (Reply 8):
I don't remember first class passengers being brought to the aircraft by Porsche or Mercedes.

I don't know for sure but according to this site can every First Class passenger use the limo service:

With the limousine service, your transfer from the First Class Terminal in Frankfurt to your aircraft is just as exclusive. As you leave the First Class Terminal, a chauffeur will be waiting for you with a Mercedes S-Class or a Porsche Cayenne.

Quoting Leskova (Reply 6):
Yes, but in AeroWesty's example, he's thinking of flying on Thai using a LH flight number - and since he's on a LH-flight number, to my knowledge, he would be able to use the terminal regardless of the fact that he's actually flying on Thai.

I found the following article (unfortunately only in German):



A quote from the airticle: "Ausgesperrt bleiben die Passagiere dieser Airlines auch, wenn sie auf Gemeinschaftsflügen mit einem Ticket der Lufthansa reisen."

So no access to the First Class terminal when you are travelling on other airlines than Lufthansa, United, LOT Polish Airlines or Austrian Airlines, even not when you are flying in First Class under LH flight number*.

*does not apply when you are member of the German Parliament and when you annoy Mr. Hubermeyer long enough .

Patrick

Edit: The article above has been published in the German magazine "Wirtschaftswoche".

[Edited 2005-03-28 19:58:09]

User currently offlineLeskova From Germany, joined Oct 2003, 6075 posts, RR: 70
Reply 11, posted (9 years 5 months 4 weeks 1 day 1 hour ago) and read 5452 times:

Quoting Sabena332 (Reply 10):
A quote from the airticle: "Ausgesperrt bleiben die Passagiere dieser Airlines auch, wenn sie auf Gemeinschaftsflügen mit einem Ticket der Lufthansa reisen."

True... I guess you were right after all.

LH really is an annoying bunch of people... I can foresee a lot of unhappy travellers on that rule - just imagine: you've bought yourself a LH first class ticket, but the flight is operated by SQ or TG - nonetheless, you've heard of that nice new First Class terminal.

So you get to the check-in counter and ask for directions there - and get a reply like "Sorry, but since you only paid exactly as much as you would have if you'd have booked a flight not only operating under a LH flight numer - which you have got - but that's also operated by a Lufthansa plane, then you'd be allowed in there... but the plane you're flying on is owned by one of our Star Alliance partners, so you're not allowed in".

I'd be really p!ssed off by that... and I'm not entirely certain that a response such as that would actually make me book LH (not only flightnumber but also "operated by") next time around.

As for First Class passengers or HON members being driven to the plane - a friend yesterday flew FRA-GRU in first class, he's "only" a Senator and the ticket was completely purchased by miles - his transfer to the plane was on a Porsche Cayenne.

Regards,
Frank



Smile - it confuses people!
User currently offlineLHSTR From Germany, joined Mar 2001, 226 posts, RR: 1
Reply 12, posted (9 years 5 months 4 weeks 1 day 1 hour ago) and read 5448 times:

As read on Flyertalk, you are able to access the Terminal with an upgraded ticket, as long as the upgrade is confirmed before you arrive at the airport.

Using your upgrade certificate at the First Class Terminal is not going to work.

The flight needs to be on LH metal and with LH Flight Number, to access the new terminal. No LH flight numbers on other airlines are allowed.


User currently offlineAeroWesty From United States of America, joined Oct 2004, 20640 posts, RR: 62
Reply 13, posted (9 years 5 months 4 weeks 1 day 1 hour ago) and read 5431 times:

So I'm still a bit confused about the whole chauffeur service.

If you're flying F-class on LH metal, any FF status, you get it.

If you're HON Circle flying F-class on LH-code shares with UA, LO, and OS only, you would or would not receive the chauffeur service? If I'm understanding this right, you would not.

Also, if you're flying F-class on an LH code-share on anything other than UA, LO or OS, and not HON Circle, you would not have access to the First Class terminal. Am I right?

(And yes, I understand OS doesn't have First Class any longer, which makes this all the more confusing, LOL)

Cheers.  Smile



International Homo of Mystery
User currently offlineTymnBalewne From Bermuda, joined Mar 2005, 950 posts, RR: 1
Reply 14, posted (9 years 5 months 4 weeks 23 hours ago) and read 5395 times:

Quoting AeroWesty (Reply 9):
Quoting Andreas (Reply 8):
Afaik you're talking about the Hon Circle, NOT First class in general

Ahh! I didn't realize there was a difference, and that only HON Circle members got the limo service to the aircraft, instead of all F class passengers regardless of their FF status. Good to know, thanks!

Two days ago I flew EWR LH X/FRA LH DXB and used the F terminal at FRA. I'm not an HON Circle member (actually I was on a FF tkt issued on LH by another carriers). I was chauffered by Porsche to the aircraft. There really is no other way to get from the terminal to the aircraft.

All guests seemingly were being chauffered.

C.



Dewmanair...begins with Dew
User currently offlineSabena332 From , joined Dec 1969, posts, RR:
Reply 15, posted (9 years 5 months 4 weeks 23 hours ago) and read 5370 times:

Ok, a summary:

Who is allowed to use the First Class terminal?

  • Passengers with Lufthansa Miles & More HON status regardless of their travel class

  • Passengers who are holding a First Class Ticket for a LH, LO, OS or UA flight


  • Who can use the limo service from the terminal to the plane?

  • Everyone who is inside the terminal


  • (Feel free to correct the statements above when they are wrong!)

    Quoting Leskova (Reply 11):
    LH really is an annoying bunch of people... I can foresee a lot of unhappy travellers on that rule - just imagine: you've bought yourself a LH first class ticket, but the flight is operated by SQ or TG - nonetheless, you've heard of that nice new First Class terminal.

    I agree. But as you can read in the article above, Lufthansa is doing that to win more customers who are flying on LH metal, even when the service of the other airlines is better.

    To be honest, they can shove their First Class terminal incl. limo service up where the sun is never shining. When I would have the choice between Lufthansa's First or Singapore's, ANA's or Thai's First, I would definitely choose one of the latter even when I must use the regular Senator Lounge instead of the F terminal. The inflight service is definitely more important than the service at the airport, furthermore I prefer to board a plane via the jetbridge, when I want to drive in a Mercedes I take my own.

    Patrick


    User currently offlineTymnBalewne From Bermuda, joined Mar 2005, 950 posts, RR: 1
    Reply 16, posted (9 years 5 months 4 weeks 23 hours ago) and read 5358 times:

    Quoting Sabena332 (Reply 15):
    The inflight service is definitely more important than the service at the airport, furthermore I prefer to board a plane via the jetbridge, when I want to drive in a Mercedes I take my own.

    Hi Patrick...
    You still board via a jetbridge. The car takes you to the base of the gate and an elevator takes you up to the jetbridge.

    As for service...I work for a large, service-oriented European airline and have flown in my employer's first class cabin. As much as it pains me to say, LH's inflight service has us beat. I can't compare to the Asian carriers you mention as I haven't been on them in their F cabins.

    Lastly, can I borrow your Mercedes to go to the market?  Smile

    C.



    Dewmanair...begins with Dew
    User currently offlineAeroWesty From United States of America, joined Oct 2004, 20640 posts, RR: 62
    Reply 17, posted (9 years 5 months 4 weeks 21 hours ago) and read 5324 times:

    Thank you all for the info you provided. It may seem like a small thing, but it helped to clarify some flight planning choices for a friend which just earned some major kudos for me for the info I was able to pass on, to questions he was unable to get a straight answer for from either LH, UA or TG. Glad this topic came up when it did!

    Cheers and thanks again.



    International Homo of Mystery
    User currently offlineLHSTR From Germany, joined Mar 2001, 226 posts, RR: 1
    Reply 18, posted (9 years 5 months 4 weeks 13 hours ago) and read 5246 times:

    Quoting Sabena332 (Reply 15):
    Who is allowed to use the First Class terminal?


    Passengers with Lufthansa Miles & More HON status regardless of their travel class

    Passengers who are holding a First Class Ticket for a LH, LO, OS or UA flight

    I think that is not correct. While miles flown with LH, LO, OS and UA count for the HON status, only a real LH First Class ticket will bring you into the new First Class Terminal.

    Quoting Sabena332 (Reply 15):
    To be honest, they can shove their First Class terminal incl. limo service up where the sun is never shining. When I would have the choice between Lufthansa's First or Singapore's, ANA's or Thai's First, I would definitely choose one of the latter even when I must use the regular Senator Lounge instead of the F terminal.

    Just wondering on how many LH, SQ, NH and TG First Class flight experiences you base this assumption?


    User currently offlineSU From Russia, joined Apr 2004, 360 posts, RR: 2
    Reply 19, posted (9 years 5 months 4 weeks 11 hours ago) and read 5225 times:

    Thank you all for your replies. Finally I got some good answers to that question.

    I also made some research and even called 1st class terminal and this is what I got.

    If you are holding f class ticket with LH flight number and LH operated flight - paid or "confirmed upgraded" and regardless of your FF status you are allowed to enter into 1st class terminal and you will be taken to your airplane by personal driver.

    If you are HON member you are allowed to go to 1st class terminal if you are flying on LH, LH regional, OS, LOT and Air Dolomiti, regardless of your class. You also will be taken by a personal driver to your plane.

    If you are traveling on first class ticket, regardless of you FF status and with UA or any other flight number as long as the flight is operated by Lufthansa then you are also allowed to use the 1st class terminal facilities in FRA.



    "Life is too short to take it serious..."
    User currently offlinePaul From United Kingdom, joined Feb 2005, 374 posts, RR: 3
    Reply 20, posted (9 years 5 months 4 weeks 7 hours ago) and read 5166 times:

    Being transported to the plane by Porsche.......? Thats kicks arse. Qatar airways do the limo thing as well. Its something us Business Class passengers can only dream off!

    Damn it!  Cool  sarcastic 



    Veni, vidi, vici.
    User currently offlineFbgdavidson From United Kingdom, joined Oct 2004, 3708 posts, RR: 28
    Reply 21, posted (9 years 5 months 4 weeks 6 hours ago) and read 5145 times:

    Quoting TymnBalewne (Reply 16):
    As for service...I work for a large, service-oriented European airline and have flown in my employer's first class cabin. As much as it pains me to say, LH's inflight service has us beat. I can't compare to the Asian carriers you mention as I haven't been on them in their F cabins.

    Quite ironic you work for an airline yet fly so often with a competitor that you get HON status! Big grin

    I may have to dig out a report a friend of mine did on Flyertalk with regard to the F terminal @ FRA, took a few pictures and looked like it really sets the bar for other airlines to follow. While some airlines are cost cutting in F/J LH are raising the standard  thumbsup 



    "My first job was selling doors, door to door, that's a tough job innit" - Bill Bailey
    User currently offlineDaumueller From Germany, joined Nov 2003, 691 posts, RR: 6
    Reply 22, posted (9 years 5 months 4 weeks 3 hours ago) and read 5095 times:

    Quoting Sabena332 (Reply 15):
    Passengers with Lufthansa Miles & More HON status regardless of their travel class

    let's assume I am HON (ok, I'm not even close) and go on a domestic flight (FRA-MUC) - will I still be able to use the terminal / limo-service for that flight or are they restricting this to intercontinental flights?


    User currently offlineStretch 8 From United States of America, joined May 1999, 2568 posts, RR: 16
    Reply 23, posted (9 years 5 months 3 weeks 6 days 23 hours ago) and read 5034 times:

    I wonder if a U.S. senator would be admitted by LH as a "Senator," or would that be "HON" status. Come to think of it, the U.S. senator would had better be on United, or better yet, an Air Force Gulfstream IV.


    Maggs swings, it's a drive deep to left! The Tigers are going to the World Series!!!
    User currently offlineDaumueller From Germany, joined Nov 2003, 691 posts, RR: 6
    Reply 24, posted (9 years 5 months 3 weeks 6 days 22 hours ago) and read 5010 times:

    Quoting Stretch 8 (Reply 23):
    I wonder if a U.S. senator would be admitted by LH as a "Senator," or would that be "HON" status. Come to think of it, the U.S. senator would had better be on United, or better yet, an Air Force Gulfstream IV.

    US SENs have lower mileage limits than German SENs - anyway, for HON they need the same amount as everywhere else.

    cheers,

    ben


    25 Patroni : @ ben: I assume that Stretch 8 more thought of a political Senator than of a frequent LH traveller? @ Sabena 332: In a way I agree with you re the imp
    26 Sabena332 : Even more ridiculous! I thought that LH is absolutely pro Star Alliance, why not here? I base that on the article you can see in reply #10 and the qu
    27 SU : According to LH you will. As long as you're international or domestic flight is on LH, LH regional, OS, LOT and Air Dolomiti you will. Agree with you
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