BNA From United States of America, joined Jan 2004, 78 posts, RR: 0 Posted (9 years 11 months 1 week 2 days 10 hours ago) and read 2855 times:
First off, I wish to say that this is NOT a slam against one carrier, but instead praise for another.
I recently made a trip to Las Vegas and had the opportunity to fly Frontier (BNA-DEN-LAS, flights 239 & 771) for the first time. The return was on Delta (LAS-CVG-BNA, 1724 & 5085).
I had no real expectations about F9 going in. I must say I am sold on this wonderful airline. I was greeted by very friendly and outgoing people at every aspect of the trip, check-in, in-flight and in DEN. My first flights on Airbus metal were also notably pleasant (I've always been a Boeing guy). I especially liked channel 13 on the PTV's.
DL, on the other hand, gave me the same type of experience as I have gotten from them for the last two or three years. With only one exception, the attitude of the employees I came across was cold and stiff.
F9 acted like they were glad that I was there. DL once again acted like I was nothing more than a minor inconvenience. I can't say that DL has lost my business, but they are no longer near the top of my list of preferred airlines. F9, on the other hand, has definitely earned repeat business from me.
Pdxtriple7 From United States of America, joined Dec 2004, 695 posts, RR: 0
Reply 2, posted (9 years 11 months 1 week 2 days 9 hours ago) and read 2832 times:
Your comments make me happy that I booked a return flight on F9 (DCA-DEN-PDX) (318) for the first time. I have heard good things about them, and look forward to my opportunity to try them out. Too bad they don't fly to RDU yet, or I would've booked them the whole way. Instead I will have to settle for HP, which I have not heard great things about.
I hope my experience is as wonderful as yours (look for a trip report).
Brick From United States of America, joined Aug 1999, 1601 posts, RR: 7
Reply 3, posted (9 years 11 months 1 week 2 days 9 hours ago) and read 2809 times:
My first flight on Frontier was on an A318 DEN-OMA. The flight was wonderful. The crew was wonderful. The flight was less than half full. The aircraft was in great shape (the A318 had only been in service for a few weeks). We were on time. My first impression with Frontier was a good one.
The return trip was very unpleasant. It was on an extremely crowded 737. The crew was in a bad mood (the flight was at the end of the day). The airplane was trashed. We were running about an hour behind schedule. Had this been my first flight on Frontier I would have a completely different opinion of of the airline (a negative one).
I've flown almost all of the airlines in the U.S. extensively and all provide really good flights and all sometimes provide really bad flights. Spirit Airlines is the only airline that every flight I've been on has been a really wonderful experience. I have never flown America West or Alaska Airlines just yet...
F9Animal From United States of America, joined Dec 2004, 5206 posts, RR: 17
Reply 4, posted (9 years 11 months 1 week 2 days 8 hours ago) and read 2752 times:
Glad to hear about your good experiences with Frontier. I too am sold on Frontier. Granted I work for them, but I have to say that the service is better than expected on a LCC. I have worked for the big boys, and I have worked for airlines that no longer exist. At Frontier, I have been treated very well. When an employee is happy, the customer is happy.
Sadly, most airlines have forgotten that the employees make the airline. I have had the great opportunity to meet the CEO of F9, and he was very nice. He spoke to me like a coworker, and made me feel very comfortable to talk with him about anything. Our CEO has been awesome, even dressing up in costumes during the holidays and spending time with the employees. He does not beat around the bush, and he is excellent with words and kudos.
Frontier has a special touch. Again, I have never once in my career felt as happy with an airline as I do with Frontier. I can brag about Frontier, because Frontier Airlines is worth bragging about.
Frontier is glad to have you as a customer. I personally thank you for your kind words, and I am very happy you chose and choose Frontier Airlines. We are a Whole Different Animal!
Coronado From United States of America, joined Jun 1999, 1245 posts, RR: 2
Reply 5, posted (9 years 11 months 1 week 2 days 8 hours ago) and read 2743 times:
While I like my NWA miles, whenever I have a short notice trip to San Diego or LA Frontier is fantastic. Great people. Great a/c. I gladly spend an hour lay over at Denver to save the bucks I save (my own business and while tax deductible I just have a hard time paying legacy carrier fares when I have to book a trip at short notice especially if I have to triangle a route. Bottom line is that NWA has foregone about 20 tickets in past 2 years because of their pricing gouging of short notice business fares. If they charged me 100.00 more than Frontier they would get my business. When they want to charge me 400.00 more than Frontier is it any surprise I try Frontier and like Frontier and wonder when NWA will improve their product to Frontier standards?
The Original Coronado: First CV jet flights RG CV 990 July 1965; DL CV 880 July 1965; Spantax CV990 Feb 1973
Richie87 From United States of America, joined Jan 2005, 61 posts, RR: 0
Reply 6, posted (9 years 11 months 1 week 2 days 8 hours ago) and read 2727 times:
I have not personally flown on Frontier, but have family who do live near the Denver hub, and have very good thoughts about them for some other "customer service" reasons. I booked tickets for my brother and my mother, who is fairly elderly... for travel to Colorado in the first week of September 2001. They called my bro well in advance to notify him of some minor flight time changes. He departed Colorado on Sept 09. My mother was there during the 9/11 tragedy, and with all flights suspended for much of the week... they went out of their way to contact her, make alternate arrangements and flights for her return, and treated her with exceptional service and kindness.
For that I'm grateful..., and not ALL US or foreign carriers treated passengers with such courtesy and help during that time.
Frontier, of course, did not charge her ONE additional cent for the services rendered, and had her met at the airport with a wheelchair service so she did not have to walk very far. So I think they are also one very good success story, and it's good to hear the positive comments from some of their employees, as well. Good job.
Dia77 From United States of America, joined Jan 2000, 708 posts, RR: 6
Reply 7, posted (9 years 11 months 1 week 2 days 7 hours ago) and read 2702 times:
I fly weekly between ORD and ATL and I always fly UA because I'm 1K. I do go to Denver a lot, and I make it a point to book my flights on F9. They are such a classy airline. I would fly them exclusively if I could. I would go as far as saying that they are the best airline in the US hands down. I'm sure some would disagree, but I've had so many good experiences with them.
NorCal From United States of America, joined Mar 2005, 2459 posts, RR: 5
Reply 8, posted (9 years 11 months 1 week 2 days 7 hours ago) and read 2685 times:
Frontier is a great Airline. I got the best connections from IND-SFO and at the best price, $271 round trip (I ordered this about 3-4 weeks in advance). The service was good, though I didn't like the fact that I had to pay for the Direct TV or the movie option separately (Not a big deal, only $5). I guess I was spoiled by jetBlue.
USAFHummer From United States of America, joined May 2000, 10685 posts, RR: 52
Reply 9, posted (9 years 11 months 1 week 2 days 7 hours ago) and read 2672 times:
Quoting BNA (Thread starter): I had no real expectations about F9 going in. I must say I am sold on this wonderful airline. I was greeted by very friendly and outgoing people at every aspect of the trip, check-in, in-flight and in DEN. My first flights on Airbus metal were also notably pleasant (I've always been a Boeing guy). I especially liked channel 13 on the PTV's.
Glad you liked F9...one flight seems to be the magic number to get people hooked, it certainly was with me!
Quoting Brick (Reply 3): The return trip was very unpleasant. It was on an extremely crowded 737. The crew was in a bad mood (the flight was at the end of the day). The airplane was trashed. We were running about an hour behind schedule. Had this been my first flight on Frontier I would have a completely different opinion of of the airline (a negative one).
The 737's are a bit of a blemish on Frontier's otherwise excellent reputation...I didn't enjoy my one flight on them a few months ago, it was a similar situation to yours, and Im glad that they are just about history...
Chief A.net college football stadium self-pic guru
RDUDDJI From Lesotho, joined Jun 2004, 1590 posts, RR: 3
Reply 10, posted (9 years 11 months 1 week 2 days 3 hours ago) and read 2614 times:
I haven't flown on F9'er in a few years. I flew MDW-DEN back in 2000 and MSP-DEN r/t back in the late 90's. I too enjoyed them, but it was long before they had the 'buses w/ the PTVs. In fact one of the old 737's I was on had English and Arabic in the lavs. I guess they are pretty big in the Middle East
You can count me in as a fan of any airline with PTVs and I must not be alone, because the ones with PTVs seem to be relatively well off financially these days...
[Edited 2005-03-30 10:01:19]
Sometimes we don't realize the good times when we're in them