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400 Jobs Leaving UAL Call Center  
User currently offlineRsmith6621a From United States of America, joined Aug 2005, 194 posts, RR: 2
Posted (9 years 3 months 3 weeks 6 days 2 hours ago) and read 3142 times:

http://www.kingcountyjournal.com/sited/story/html/203390

Snip...........Green said United will be rerouting incoming calls to its Kent call center to the company's other reservation centers, which include centers in Mexico City and Dublin, Ireland. ``We also use third-party vendors that have call centers in Canada and India,'' the airline spokesman said.......end


Once again how is this outsourcing good for the United States??????....Oh by the way......I am one of those 400.


Did You Ever Think Freedom Could Be this Bad
28 replies: All unread, showing first 25:
 
User currently offlineJaysit From , joined Dec 1969, posts, RR:
Reply 1, posted (9 years 3 months 3 weeks 6 days 2 hours ago) and read 3119 times:

Sorry to hear that you're losing your job.

But you seem like a smart guy, and should have no problem finding a job that can utilize your intelligence.


User currently offlineTedTAce From , joined Dec 1969, posts, RR:
Reply 2, posted (9 years 3 months 3 weeks 6 days 2 hours ago) and read 3100 times:

Quoting Rsmith6621a (Thread starter):
......I am one of those 400.

I hope this makes you feel a little bit better: "Would you like a slurpee with your reservation?"


User currently offlineLeskova From Germany, joined Oct 2003, 6075 posts, RR: 70
Reply 3, posted (9 years 3 months 3 weeks 6 days 2 hours ago) and read 3099 times:

Oh lord... to the call center in Dublin? Sorry to all you people accross the Atlantic from over here - but the people in Dublin really aren't the fittest I've ever had the dubious pleasure of talking to...

Rsmith6621a, sorry to hear that you're one of those that'll lose their jobs - keep your chin up, and most of us will keep our fingers crossed for you to find something new soon.

Being out of a job isn't fun - my last experience with that started almost precisely to the day one year ago, but by mid April, I had a new job lined up, and I'm enjoying a lot to this day (and I don't see that changing anytime soon).

Good luck to you, and to the 399 other unlucky ones.

Regards,
Frank



Smile - it confuses people!
User currently offlineDtwclipper From , joined Dec 1969, posts, RR:
Reply 4, posted (9 years 3 months 3 weeks 6 days 2 hours ago) and read 3097 times:

Is there still a center in Dearborn, MI or is that long gone?

User currently offlineRsmith6621a From United States of America, joined Aug 2005, 194 posts, RR: 2
Reply 5, posted (9 years 3 months 3 weeks 6 days 2 hours ago) and read 3081 times:

DTWRes will stay.....for the time being......

Jaysit said......
But you seem like a smart guy, and should have no problem finding a job that can utilize your intelligence.

That is the nicest thing anyone has ever said to me on Anet outside an Image I submitted.



Did You Ever Think Freedom Could Be this Bad
User currently offlineDtwclipper From , joined Dec 1969, posts, RR:
Reply 6, posted (9 years 3 months 3 weeks 6 days 2 hours ago) and read 3069 times:

Quoting Rsmith6621a (Reply 5):
DTWRes will stay.....for the time being......

Well, if you can seing a transfer S.E. Michigan is not so bad as you hear!


User currently offlineSrbmod From , joined Dec 1969, posts, RR:
Reply 7, posted (9 years 3 months 3 weeks 6 days 2 hours ago) and read 3062 times:

For the most part, airline call centers are going the way of the City Ticket Office. Airlines will still have them, but just not in the numbers they used to. With more and more people booking tickets online, the need for many call centers has been reduced, as has the need for CTOs. With some airlines charging to do a booking by phone (I'm surprised some airlines haven't resorted to using long distance #s or 1-900 numbers for their res lines), that shows that the call centers will soon be for rebookings and any other flight-related issues after the ticket has been purchased.

User currently offlineRsmith6621a From United States of America, joined Aug 2005, 194 posts, RR: 2
Reply 8, posted (9 years 3 months 3 weeks 6 days 2 hours ago) and read 3055 times:

>Well, if you can seing a transfer S.E. Michigan is not so bad as you hear!<


Thanks but I either will be able to tranfer into FlightOPS/Dispatch or I will be hitting the road and take my furlogh and Flight Benis that go with it. Smile



Did You Ever Think Freedom Could Be this Bad
User currently offlineUnited777 From United States of America, joined May 1999, 1657 posts, RR: 0
Reply 9, posted (9 years 3 months 3 weeks 6 days ago) and read 2936 times:

What I don't get is how does United Airlines have a call center in India when it doesn't even fly to India.

User currently offlineRampRat74 From United States of America, joined Dec 2003, 1523 posts, RR: 2
Reply 10, posted (9 years 3 months 3 weeks 5 days 23 hours ago) and read 2900 times:

Sorry to hear that. The article said you guys moved into that place in 2000. Where was the older res center located? I had to drive up to SEA medical yesterday. I have a feeling the internal med departments will be closing down soon also.

User currently offlineSearpqx From Netherlands, joined Jun 2000, 4343 posts, RR: 10
Reply 11, posted (9 years 3 months 3 weeks 5 days 23 hours ago) and read 2854 times:

Sorry to hear the news, and it's impact on you. Back in mid-80s, when I was still new to the industry, I started working at a corporate travel agency in Seattle. Everyone's goal at the agency was to get enough experience so that they could then try and get on at United Res. Once you got into res, you were set (or so we thought).

Good luck getting a transfer. If you've got airlines in your blood, leaving the industry can be tough.

Duane



"The two most common elements in the universe are Hydrogen and stupidity"
User currently offlineRsmith6621a From United States of America, joined Aug 2005, 194 posts, RR: 2
Reply 12, posted (9 years 3 months 3 weeks 5 days 22 hours ago) and read 2798 times:

>What I don't get is how does United Airlines have a call center in India when it doesn't even fly to India<.


They will soon..........Openning call centers there was part of the deal for landing rights.



Did You Ever Think Freedom Could Be this Bad
User currently offlineJaybird From United States of America, joined Mar 2001, 140 posts, RR: 0
Reply 13, posted (9 years 3 months 3 weeks 5 days 22 hours ago) and read 2793 times:
Support Airliners.net - become a First Class Member!

United is hiring now at the reservations office here in Honolulu .. they have advertisments in the city bus .. says to go to united.com/jobs ..

User currently offlineF9Animal From United States of America, joined Dec 2004, 5001 posts, RR: 28
Reply 14, posted (9 years 3 months 3 weeks 5 days 21 hours ago) and read 2751 times:

I am really sorry for the 400+ employees affected by yet another cheap shot by UAL. Just send the jobs overseas. Sorry, I just get peeved when I see so many lives affected. Nice to see UAL's Chief get a fat bonus. Now we know who suffers for it.


I Am A Different Animal!!
User currently offlineWDBRR From United States of America, joined Jan 2005, 610 posts, RR: 0
Reply 15, posted (9 years 3 months 3 weeks 5 days 19 hours ago) and read 2639 times:

Airline call centers have been dwindling in the past
several years due to the internet online bookings.
When I worked for a major airline in 1988, we had
10 call centers, seems like the average today is 4 or 5
for each major airline. Wonder which airline has the
largest Res center, seems like they average several
hundred people in each location. DL in Atlanta?
AA in DFW? who has the largest call center?
Thanks.


User currently offlineTOLtommy From United States of America, joined Dec 2003, 3288 posts, RR: 4
Reply 16, posted (9 years 3 months 3 weeks 5 days 19 hours ago) and read 2627 times:

Sorry to hear that your job is gone, RSmith. After watching traditional travel agents get squeezed out, the creation of Orbitz by the major airlines, ETKTs, and UA's troubles, you didn't see it coming? I figured that after the travel agents were reduced to working without commissions, res would be next. If you think about it, it's more expensive to pay you salary and benefits that to pay a travel agent a 0% commission now. I don't want to appear to kick you while you are down, sorry if that came across as harsh. You should be eligible for retraining programs, etc, from the WA Dept of Labor. Take advantage of any programs you'll be eligble for. One door might be closing, but another will open, I have no doubt!

User currently offlineCkfred From United States of America, joined Apr 2001, 5180 posts, RR: 1
Reply 17, posted (9 years 3 months 3 weeks 5 days 18 hours ago) and read 2574 times:

My wife's employer operates call centers all over the world for many companies, although I don't think they handle any airline reservation work. The hot areas are India, the Phillipines, and Nova Scotia, Canada.

User currently offlineSchipholjfk From United States of America, joined Jan 2005, 579 posts, RR: 6
Reply 18, posted (9 years 3 months 3 weeks 5 days 17 hours ago) and read 2562 times:

Quoting Rsmith6621a (Thread starter):
Once again how is this outsourcing good for the United States??????....Oh by the way......I am one of those 400.

You want to know how? Read THOMAS FRIEDMAN's new book "The World Is Flat: A Brief History of the Twenty-first Century." He is the Op-Ed writer of the NY Times. He explains it better than anyone. Did you get a chance to see CHARLIE ROSE interview him on April 6, 2005 on PBS? If not, try to get that videp tape. You will understand where the world is going... the world is no longer vertical with the US on the top, but rather countries are catching up to us. Just read the book. Fantastic!



The fun of flying... love it !!!
User currently offlineSchipholjfk From United States of America, joined Jan 2005, 579 posts, RR: 6
Reply 19, posted (9 years 3 months 3 weeks 5 days 17 hours ago) and read 2563 times:

Quoting Rsmith6621a (Reply 12):
They will soon..........Openning call centers there was part of the deal for landing rights.

Landing rights? In case you have not read recently try to take a look at the new bilateral agreement between the U.S. and India. No such deals are necessary. And you said you work in the aviation business?



The fun of flying... love it !!!
User currently offlineKL911 From Ireland, joined Jul 2003, 5120 posts, RR: 12
Reply 20, posted (9 years 3 months 3 weeks 5 days 16 hours ago) and read 2526 times:

Quoting Leskova (Reply 3):
Oh lord... to the call center in Dublin? Sorry to all you people accross the Atlantic from over here - but the people in Dublin really aren't the fittest I've ever had the dubious pleasure of talking to...

I did work there in 1998/1999 before moving back to AMS......... The problem we had there was that nobody stayed long enough to become highly skilled. Many persons just saw it as a year abroad working experience... I would have stayed if Dublin had a better climate and was not so expensive to live in.

KL911



Next trip : DUB-AUH-CGK-DPS-KUL-AUH-CDG-ORK :-)
User currently offlineIowa744Fan From United States of America, joined Apr 2004, 931 posts, RR: 1
Reply 21, posted (9 years 3 months 3 weeks 5 days 8 hours ago) and read 2453 times:

Rssmith,

Sorry to hear the bad news. I guess that this must be why I have been having so much trouble getting through to UA in the past couple of days. Are they cutting people at the P.E. and 1K call desks as well? Good luck buddy.

Iowa744fan


User currently offlineEA CO AS From United States of America, joined Nov 2001, 13517 posts, RR: 62
Reply 22, posted (9 years 3 months 3 weeks 5 days 6 hours ago) and read 2371 times:
Support Airliners.net - become a First Class Member!

While we've had our disagreements in the past, I'm VERY sorry to hear about your job situation. I certainly hope you're able to stay with UA as you've mentioned. If not, AS is always in need of talented people in the SEA area. I'll keep my eyes peeled for any new openings that might be a good fit for you.

Best regards,

RB



"In this present crisis, government is not the solution to our problem - government IS the problem." - Ronald Reagan
User currently onlineThe777Man From United States of America, joined Jul 1999, 6501 posts, RR: 55
Reply 23, posted (9 years 3 months 3 weeks 5 days 6 hours ago) and read 2365 times:

I'm very sorry to hear that SEARR is closing since I had hoped to transfer there myself. I had hoped they would have closed my office....I started in LAXRR and want to get back to Los Angeles or to the West Coast.

Good luck in finding a new job ! Too bad you will furlough...Best of luck to you and especially my former collegues from LAXRR that went to SEARR.

Take Care

The777Man



Need a Boeing 777 Firing Order....Further to fly....CI, MU, LX and LH 777s
User currently offlineCarmenlu15 From Guatemala, joined Dec 2004, 4756 posts, RR: 31
Reply 24, posted (9 years 3 months 3 weeks 5 days 6 hours ago) and read 2350 times:

Ouch...

As a former res supervisor who lost my job in late December (although it was a different situation: I had to quit after another never-ending discussion with my parents about working on holidays), I know that feeling...

Good luck to you and the rest of the employees.

Saludos  airplane 



What do I know, I'm just an 'immature troublemaker with only a passing interest in aviation' (or so they say)
25 Slider : Sorry to hear the bad news. I can see outsourcing from a number of different angles and do believe this is a complex issue for America to deal with. A
26 RampRat74 : HNL works good with their timezone. They are 3 hours behind the west coast and 6 hours behind the east coast.
27 Bicoastal : United is a global corporation serving customers on almost every continent. It would be a silly business decision NOT to use human resources from aro
28 Rsmith6621a : >As far as UAL is concerned, I don't understand why they would be hiring in HNL (a high cost market) but be closing other shops. Has UA already consol
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