Hong Kong International Airport is named Best Airport worldwide in 2005 global passenger survey
For the 5th consecutive year, passengers have rated Hong Kong International Airport as the world's Best Airport. Singapore Changi Airport takes the Silver Award, rated 2nd in the world in what proved to be an exciting and close finish to the Survey.
The total number of eligible, completed passenger interviews for the survey totalled 5,584,365 entries - a 15 per cent increase on the 2004 results. Over 90 passenger nationalities participated in the survey - the highest contingent from Europe, 7.5 per cent from North America, with Asian countries of Korea, China/Hong Kong and Taiwan well represented.
The Airport of the Year study is the world's largest, independent Passenger survey of airport standards. Skytrax do not charge airports to be included in the survey, and the results are not based on a limited or finite choice of airports. Survey interviews covered more than 150 airports, and predominantly represent passengers international travel experiences.
The Top 10 Airports in the world for 2005 :
1
Hong Kong Int'l Airport
Gold Award
2
Singapore Changi Airport
Silver Award
3
Seoul Incheon Airport
Bronze Award
4
Munich Airport
5
Kansai International Airport
6
Dubai International Airport
7
KLIA - Kuala Lumpur Airport
8
Amsterdam Schiphol Airport
9
Copenhagen Airport
10
Sydney Airport
"The importance of this global survey is clearly underlined in 2005 by the scale of response achieved - with more than 5.5 million completed interviews. This is the only independent survey which can claim a truly global audience, and where there is no vested interest in the final outcome. Our passenger surveys are well established as the leading research tool in this specialist market, with this 2005 Best Airport survey benchmarking standards of service at more than 150 different airports" comments Director Marketing Peter Miller of Skytrax.
MUCFLYER From Germany, joined May 2004, 115 posts, RR: 0 Reply 4, posted (8 years 1 month 1 week 4 days 22 hours ago) and read 1841 times:
@ Ts-ior
i'm not quiet sure. Should be in relation to the 2004 survey which shows Munich in Europe on third- and worldwide on the 10th place. So MUC improves the ranking in 2005...
OO-VEG From Netherlands, joined Oct 2000, 1081 posts, RR: 1 Reply 5, posted (8 years 1 month 1 week 4 days 22 hours ago) and read 1834 times:
Hmm, Munich is certainly a good airport, I have only flown from the new terminal used by LH, don't know about the quality of the other terminal to fly from. But personally I favour CPH above MUC as Munich does not have the best location desirable and it has a bit of this "hospital" athmosphere. Maybe a bit too spotless.
Intothinair From Germany, joined Mar 2005, 392 posts, RR: 2 Reply 7, posted (8 years 1 month 1 week 4 days 4 hours ago) and read 1627 times:
MUC seems to be growing incredibly fast.
In 2004, it handled some 26.814.505 passengers, an increase of 10.8% over 2003.
FRA, however also increased by 5.7%, to 51.098.271
In total, some 7.9% more Passengers passed through German airports in 2004, compared to 2003.
I wonder how much further FRA can expand!!!!!
MUC certainly can
Congratulations for being the best airport in Europe MUC!!!!!!!
Vadheim From Norway, joined Jul 2000, 618 posts, RR: 0 Reply 8, posted (8 years 1 month 1 week 4 days 2 hours ago) and read 1593 times:
Obviously, there are many such competitions.... In the AETRA survey CPH is voted the best European airport, difficult to tell which to believe... but I personally think both CPH and MUC are good airports.
Passengers: Copenhagen is Europe’s best airport
For the fourth consecutive year, passengers have rated Copenhagen Airport best in Europe. They did so in the international AETRA survey, which benchmarks service at 40 airports woldwide on the basis of interviews with 65,000 passengers.
In the survey, Copenhagen competed with 23 other airports in Europe – among them major hubs such as Amsterdam and London/Heathrow. Helsinki was rated second, and Athens came in third.
“We are proud that passengers have once again rated Copenhagen Airport Europe’s best. You can’t just take it for granted. Once an airport has received a top rating, it leads to high expectations, which makes it even more difficult to retain the leading position,” comments Passenger Manager Susanne Frank of Copenhagen Airports A/S.
Benchmarking of service
The AETRA survey includes 31 different service ratings, and Copenhagen received top ratings in Europe in 15 of these categories, including in general satisfaction with the airport, parking facilities, efficiency of check-in staff, signposting, information boards, availability of baggage carts, restaurant and shopping facilities, and security.
“The good rating in the various categories is not only attributable to us, it is also the result of the great efforts made by our many partners who help maintain the position of Copenhagen Airport as one of the best in the world,” adds Susanne Frank.
The AETRA survey is conducted jointly by the International Air Transport Organisation (IATA) and Airports Council International (ACI). At Copenhagen Airport, the survey is part of a quality assurance programme which also includes in-house measurements and surveys. Overall, the programme gives Copenhagen Airports’ management and employees an ongoing picture of how well the Copenhagen Airport meets its own quality targets.
Highflier92660 From United States of America, joined Apr 2004, 591 posts, RR: 0 Reply 10, posted (8 years 1 month 1 week 4 days ago) and read 1524 times:
From its twin 4000 meter (13,120') runways to the spacious, spotless architectural form--follows-function design, MUC is heads above all other airports in Europe. One can step off the aircraft and into the Kempinski hotel within minutes of arrival, all with the on-time precision that Germans are noted for. Munich puts U.S. airports with the possible exception of TPA to shame.
Surprise for me, as I think this airport should have been in the top three. Moreover, one criteria should have been the amount pf pax the airports have to handle.. surprised FRA is not in the top 10..
Probably BOM and DEL are on the bottom of that list!
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