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NW Is Worst At Redeeming Frequent Flier Miles  
User currently offlineEjmmsu From United States of America, joined Oct 2004, 1692 posts, RR: 0
Posted (9 years 3 months 2 weeks 2 days 2 hours ago) and read 3512 times:

This according to the Detroit News.

I'm sure this is true all across the industry, However.


http://www.detnews.com/2005/business/0503/27/C01-130242.htm

I'm beginnig to think I should just keep my cash rebate credit card instead of getting the WorldPerks Visa I was planning on.


"If the facts do not conform to the theory, they will have to be disposed of"
37 replies: All unread, showing first 25:
 
User currently offlineUN_B732 From United States of America, joined Jul 2001, 4289 posts, RR: 4
Reply 1, posted (9 years 3 months 2 weeks 2 days 1 hour ago) and read 3497 times:

Northwest is wonderful compared to Aeroflot. Constant paper trail and complaints from them, have to be at the office, wait 30 days for certificate issurance, rude. Believe me, Northwest is like heaven compared to Aeroflot! I've bee to the office 3 times so far to get a free ticket, and it's been 5 days since they promised to call me back. The SU representative never sent me to the SU FFP person, told me there's one at the CTO last week and promised they'd call even though they haven't. Arrogant, couldn't care attitude, especially from management of local CTO.
-Mr. X
EDIT: Anyone find it hilarious that 14% of WN FFP people could upgrade their ticket?



What now?
User currently offlineJalalabad From , joined Dec 1969, posts, RR:
Reply 2, posted (9 years 3 months 2 weeks 2 days ago) and read 3467 times:

At least NW miles never expire, though. Is that true for many other programs?

User currently offlineJblake1 From United States of America, joined Aug 2003, 292 posts, RR: 0
Reply 3, posted (9 years 3 months 2 weeks 2 days ago) and read 3446 times:

The secret of booking rewards using WorldPerks Miles is to use nwa.com and select standard award only. 7 times out of 10 a standard award itinerary on Delta will pop up. There are select number of NW award seats on DL and I've had great success in booking standard awards this way.

Jblake
WP Gold Elite


User currently offlineMidnightMike From United States of America, joined Mar 2003, 2892 posts, RR: 14
Reply 4, posted (9 years 3 months 2 weeks 1 day 23 hours ago) and read 3433 times:

Airlines block out a certain percentage of the seats for the frequent fliers and if yout want to cash in your frequent flier points during peak, you had better do it early..

Here is something that I picked up out of the story:

When people want to use their frequent-flier miles, they usually opt for a leisure destination and usually during a peak season," Winship said. "The result is on those flights, the plane is probably full. and with the airlines in financial jeopardy they don't want to give away a seat for free.



NO URLS in signature
User currently offlineIsitsafenow From United States of America, joined Feb 2004, 4984 posts, RR: 24
Reply 5, posted (9 years 3 months 2 weeks 1 day 23 hours ago) and read 3411 times:

If you want to go to Honolulu in First class within the next three months using NW miles, you will have a better chance hitting the lottery this week.
I am talking about the NON mile buster-rule or standard rule.
safe



If two people agree on EVERYTHING, then one isn't necessary.
User currently offlineTOLtommy From United States of America, joined Dec 2003, 3288 posts, RR: 4
Reply 6, posted (9 years 3 months 2 weeks 1 day 23 hours ago) and read 3389 times:

I don't have any trouble finding standard awards on NW using my CO miles. I find CO to be much harder to use for standard awards. The standard awards were all held for the Plat Elites. It was fine when I was one, but now it sucks!

User currently offlineMlsrar From United States of America, joined Mar 2000, 1417 posts, RR: 8
Reply 7, posted (9 years 3 months 2 weeks 1 day 23 hours ago) and read 3378 times:

NW has one of the best award-travel redemption plans IMHO. Couple it with their award-travel booking engine and its a winner.

Their WPA booking engine allows you to search other Skyteam partners for award redemption specifically, or just search NW. Its really innovative.

Try booking a SkySaver on Delta if you want impossible...



I mean, for the right price I’ll fight a lion. - Mike Tyson
User currently offlineACDC8 From Canada, joined Mar 2005, 7642 posts, RR: 36
Reply 8, posted (9 years 3 months 2 weeks 1 day 16 hours ago) and read 3243 times:

I booked a flight from YVR-FRA using some of my miles and I got the dates and flights I wanted and didn't have to use any of the Rule Buster options, and it only took about 5 minutes. I've never had a problem with them.

All I can say is that...free round-trip ticket from North America to Europe for only 50,000 miles...free round-trip ticket from North America to Asia for only 60,000 miles...and the miles don't expire! How many other programs can top that?

cheers,
Patrick



A Grumpy German Is A Sauerkraut
User currently offlineGoodmanr From United States of America, joined Apr 2005, 297 posts, RR: 0
Reply 9, posted (9 years 3 months 2 weeks 1 day 16 hours ago) and read 3233 times:

I too find NWA to never have seats, although the system for redeeming them is quite good.

US seems to have a good number of seats, but the website sucks and no Star Alliance booking online. Plus, its 20k rather than 25k when you do it online.



USAirways - Chairmans Gold
User currently offlineDeltAirlines From United States of America, joined May 1999, 8893 posts, RR: 12
Reply 10, posted (9 years 3 months 2 weeks 1 day 16 hours ago) and read 3234 times:

I used my Delta miles to fly to CLE (one way on NW, the other on DL), and I was able to redeem a discounted award ticket within 5 days of departure on the flight I wanted...saved me a good deal of money ($65 in redemption fees, compared to $700 for a ticket).

Jeff


User currently offlineEjmmsu From United States of America, joined Oct 2004, 1692 posts, RR: 0
Reply 11, posted (9 years 3 months 2 weeks 1 day 16 hours ago) and read 3229 times:

I don't think Miles expire on any legacy carrier program, but I could be wrong.

I know WN's "rapid reward" credits only last a year.

What I found amazing is that there are enough unused miles out there that NW could run free flights for three months to take care of them all.



"If the facts do not conform to the theory, they will have to be disposed of"
User currently offlineGoodmanr From United States of America, joined Apr 2005, 297 posts, RR: 0
Reply 12, posted (9 years 3 months 2 weeks 1 day 16 hours ago) and read 3218 times:

Quoting Ejmmsu (Reply 11):

DL and AA miles expire if htere is no activity for 36 months.



USAirways - Chairmans Gold
User currently offlineNYCFlyer From United States of America, joined Jan 2005, 1387 posts, RR: 10
Reply 13, posted (9 years 3 months 2 weeks 1 day 16 hours ago) and read 3215 times:

I just had an excellent experience using World Perks miles. I need to go NYC-RDU the weekend after next, April 22-24.

The internet fares were all $350-$500, nearly everything was sold out. But I was able to get nonstop EWR-RDU on CO, at good times, and had to pay only $5 in taxes. And I did this about sixteen days before departure.

This was my first time redeeming World Perks miles, and I'd definitely do it again.


User currently offlineKim777fan From United States of America, joined Aug 2004, 510 posts, RR: 1
Reply 14, posted (9 years 3 months 2 weeks 1 day 16 hours ago) and read 3173 times:

"Northwest is wonderful compared to Aeroflot."  cloudnine 

Gee, that's good to know. I'll have to remember that before I think of moving from the US to Russia!! Big grin

Anyhow, I did want to book a standard award ticket to Seattle and returning from Vancouver in September. The best thing that came up was flying 1st class to Seattle and returning in coach from Vancouver with a debit of 35,000 miles. I couln't come up with an all-coach itinerary that only debited the standard 25,000 miles.  banghead 


User currently offlineKim777fan From United States of America, joined Aug 2004, 510 posts, RR: 1
Reply 15, posted (9 years 3 months 2 weeks 1 day 15 hours ago) and read 3154 times:

Has Northwest hired David Spade as the award miles redemption consultant??

Have you tried booking a trip to ReNO to play keNO in the casiNO??


User currently offlineBillElliott9 From , joined Dec 1969, posts, RR:
Reply 16, posted (9 years 3 months 2 weeks 1 day 15 hours ago) and read 3135 times:

Can someone provide data on NW's load factor (Revenue)? Isn't it like 80+%? Based upon those numbers, it is not hard to see why it is some times difficult to get a WP seat on the exact date and time that you want. I think this holds true with all airlines. At least the upgrade percentages were significantly higher for NW.

User currently offlineEjmmsu From United States of America, joined Oct 2004, 1692 posts, RR: 0
Reply 17, posted (9 years 3 months 2 weeks 1 day 13 hours ago) and read 3052 times:

Quoting Goodmanr (Reply 12):
DL and AA miles expire if htere is no activity for 36 months.

By "activity", do you mean you have to redeem them in 36 months, or do you simply have to fly the airline as a revenue passenger within 36 months?



"If the facts do not conform to the theory, they will have to be disposed of"
User currently offlineAloha73G From United States of America, joined Jul 2003, 2354 posts, RR: 4
Reply 18, posted (9 years 3 months 2 weeks 1 day 13 hours ago) and read 3037 times:

Something is WRONG with that survey. It says there is a 56% sucess rate redeeming Southwest Rapid Rewards tickets. That can't be true since you can get any seat on any flight outside of a few blackout dates.

Even more galling is the 14% who say they have trouble getting UPGRADES on Southwest...

This survey is laughable!

-Aloha!



Aloha Airlines - The Spirit Moves Us. Gone but NEVER Forgotten. Aloha, A Hui Hou!
User currently offlinePilottim747 From United States of America, joined Jul 2001, 1607 posts, RR: 5
Reply 19, posted (9 years 3 months 2 weeks 1 day 12 hours ago) and read 2984 times:

Quoting Aloha73G (Reply 18):
Something is WRONG with that survey. It says there is a 56% sucess rate redeeming Southwest Rapid Rewards tickets. That can't be true since you can get any seat on any flight outside of a few blackout dates.

Even more galling is the 14% who say they have trouble getting UPGRADES on Southwest...

This survey is laughable!

Wow, good observation. There are a couple blackout dates for WN awards and they only work if there is an available seat on the flight. However, with that in mind there is no way that it should be 56% success rate. I'd guess it'd be like 90% success rate.

pilottim747



Aviation Photographers & Enthusiasts--Coordinate your life.
User currently offlineLuv2fly From United States of America, joined May 2003, 12090 posts, RR: 49
Reply 20, posted (9 years 3 months 2 weeks 1 day 12 hours ago) and read 2966 times:

I had no problem recently redeeming mine for 2 round trips to CUN in May, in fact my tickets out of CLE are code share with CO, so I have nonstop on the way out and via IAH on the return and it was so quick and easy to book and redeem....


You can cut the irony with a knife
User currently offlinePanAmDC10 From United States of America, joined Apr 2005, 24 posts, RR: 0
Reply 21, posted (9 years 3 months 2 weeks 1 day 12 hours ago) and read 2953 times:

In my opinion, creating Frequent Flyer Programs was one of the worst things the airlines ever did.

User currently offlineNwafflyer From United States of America, joined Jul 2004, 1050 posts, RR: 2
Reply 22, posted (9 years 3 months 2 weeks 1 day 12 hours ago) and read 2946 times:

NW is great about redeeming ff flyer miles - I've been to Europe twice now, have flown a friend's children to the US -- and have flown many flights in NA on ff miles.

I'm also upgraded on almost every flight I take, although I do use miles to upgrade my transatlantic flights on the return (KLM) leg. KLM is pretty crummy as far as ff flyers are concerned, we're only upgraded if coach is full.

Continental is also good to work with, Delta will allow you to fly, but not upgrade. I've never managed to use any of my Air Canada or US Airways miles - every time I try, I can't


User currently offlineHjulicher From Liechtenstein, joined Feb 2005, 870 posts, RR: 2
Reply 23, posted (9 years 3 months 2 weeks 1 day 10 hours ago) and read 2901 times:

Although the website is good within the US for flying CO and DL, try booking award travel to europe, especially to a destination like SVO. Since there is only one KL flight from AMS a day, it's wonderful now that AF and SU are partners. CDG is the best way to get to SVO because of the 8 daily flights there. So, once NW can upgrade their system so that booking flights with AF to SVO becomes easier. I know the seats exist because I've called the airline directly, yet I cannot book the award travel online. This is my only problem, otherwise the site is great. Too bad you can't combine miles from other skyteam operators, especially now since they are partners. I have 11000 DL miles that I will just never use because I am trying to earn Silver with NW.


LH 442
User currently offlineTango-Bravo From United States of America, joined Jun 2001, 3802 posts, RR: 29
Reply 24, posted (9 years 3 months 2 weeks 1 day 10 hours ago) and read 2882 times:

Quoting Ejmmsu (Reply 11):
I know WN's "rapid reward" credits only last a year.

Which is why Rapid Rewards, as Southwest advertises, is "an award program you can actually use." Except for a few blackout dates, if a seat is available, "you've got it" -- no bait/no switch, no smoke/no mirrors. The number of Rapid Reward credits required for a free roundtrip ticket must indeed be accrued within a one year period -- meaning they do not continue to accumulate indefinitely.

Sounds like a most equitable tradeoff to me; no false hopes of "fly free faster" for customers and no high costs incurred by Southwest in assisting customers searching for the proverbial needle-in-a-haystack "saver" award seat in the most popular markets during peak travel periods or concocting some convoluted double-connect (with long layovers between flights) routing to piece together an itinerary with "saver" space available.


25 Bjg231 : I got a free ticket voucher for giving up my seats to overbooked passengers and it took my 6 tries to find a flight with availability, and even then t
26 TVCFlyer : When you want to go to a popular warm weather destination, (Northwest doesn't) have seats for frequent fliers. They just don't exist," Kennedy said. "
27 744 : I can NEVER book award tickets on NWA even a year to six months in advance. Also flights to Asia are also full upto six months in advance. NWA World P
28 Sllevin : It's possible to redeem awards on NW. It's just a lot harder than with anyone else. If you are not flying enough to be elite, and doing that flying do
29 Post contains images Burnsie28 : Maybe because NW doesnt serve LHR Nor do any of their US partners.
30 Ejmmsu : According to the NW website, LHR is one of the cities you can book a reward ticket to. Of course, you would have to connect in AMS on KL.
31 KLMA330 : NWA is amazing at redeeming points.. I used mine to fly across the US a few years back, and every day it seemed I called to revise my itinerary, chang
32 SHUPirate1 : No...the quote is that 14% of those people are SUCCESSFUL in getting upgrades on Southwest. Regardless, I would seriously like to meet one of those 1
33 MidnightMike : Upgrades on Southwest? How about none or none!
34 Tango-Bravo : About one minute ago, I finished a call where 14 munutes were wasted looking for a proverbial needle-in-a-haystack "saver" seat for a caller that was
35 Tango-Bravo : To a casual observer (i.e. anyone who doesn't work for an airline) booking as far in advance as possible would seem logical to believe that the best
36 Jano : I can only confirm this. If one does a search today for award ticket DTW-AMS then one can notice how many seats there are open in May or until about
37 Tango-Bravo : Very good advice and observation. Except for decidedly unpopular off-peak days/times and historically rock-bottom low season (for whatever destinatio
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