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In Flight Service On Red-Eye Flights?  
User currently offlineTouchdown99 From , joined Dec 1969, posts, RR:
Posted (9 years 6 months 1 week 3 days 20 hours ago) and read 10295 times:

I was recently on an United red-eye flight from Hawaii to SFO and was quite surprised to find out that they did not offer any food at all - this in stark contrast to a daytime SFO-Hawaii flight where a full hot meal was served (plus a snack later during the flight if memory serves). While I can fully understand that most people want to get some sleep on red-eye flights and are not terrbily interested in getting fed, at least a small snack like a sandwich could be offered to those who are interested, for example as a bar service in the galleys for minimum disturbance of sleeping passengers ? After all, the flight was not exactly a midnight departure (9:45pm) and took over five hours with an arrival at (local) breakfast time.

So, what is the inflight service like on other airlines' red-eye flights and does it differ from cabin to cabin ?

25 replies: All unread, showing first 25:
 
User currently offlineSenliture From Australia, joined May 2000, 431 posts, RR: 0
Reply 1, posted (9 years 6 months 1 week 3 days 20 hours ago) and read 10265 times:

For CX, full services. Hot meals, full Entertainment (PTV and music channels).

User currently offlineSunking737 From United States of America, joined Feb 2005, 2056 posts, RR: 9
Reply 2, posted (9 years 6 months 1 week 3 days 18 hours ago) and read 10221 times:

For SY we offer regular service, then they dim the lights for those who want to sleep. We offer pillows, but no blankets.


Just an MSPAVGEEK
User currently offlinePhatfarmlines From United States of America, joined Sep 2001, 1359 posts, RR: 1
Reply 3, posted (9 years 6 months 1 week 3 days 13 hours ago) and read 10113 times:

Touchdown99, in the US, you are out of luck as far as transcontinental red-eyes are concerned in economy class. The only legacy carriers that offer something in economy during a transcontinental red-eyes are:

AA (snack box, no sandwich, purchase $3)

DL (snack box, no sandwich, complementary)

NW (ability to pre-purchase sandwich and snack box online)

For the other carriers, the service is indifferent in economy (peanuts/pretzels etc.) UA may offer some services differently on Ted though, I'm not too certain. UA's web site is confusing as far as differentiating service between mainline UA and Ted.

In the first class cabin though, the service standards are different. Most carriers do indeed have a light meal service on the transcontinental red eyes.


User currently offlineAirframeAS From United States of America, joined Feb 2004, 14150 posts, RR: 24
Reply 4, posted (9 years 6 months 1 week 3 days 11 hours ago) and read 10043 times:

When I flew on NW in 1998 SEA-MSP on an A320, there was no service. But there was only 1 beverage service round and that was immediately after take-off.


A Safe Flight Begins With Quality Maintenance On The Ground.
User currently offlineANCFlyer From , joined Dec 1969, posts, RR:
Reply 5, posted (9 years 6 months 1 week 3 days 10 hours ago) and read 10019 times:

Departing ANC on just about any carrier there is only beverage service in Y . . . UA and CO used to serve a snack, don't know about recent changes.

In F, a light snack in UA and CO is standard and that's either ANC-SEA (UA, CO) or ANC-DEN (UA). Also, I believe there is a snack on the ANC-MSP NW flight departing at 2155 (local) in F. I'll let you know in about 2 weeks  biggrin  when I publish my trip report.

AFAIK there is only beverage service out of ANC on red-eyes on HP, F9, AS, DL.

I usually carry something aboard, and try to get a nap regardless of where I'm heading out of ANC. As long as there are beverages I'm quite satisfied.


User currently offlineEIRules From Ireland, joined Aug 2007, 796 posts, RR: 10
Reply 6, posted (9 years 6 months 1 week 3 days 10 hours ago) and read 9998 times:

EI offer dinner on red eye flights from JFK-DUB and then there is a light snack / breakfast before you land


Next Flights: EI DUB-LHR A320, BA LHR-SFO B744, UA SFO-LAS A320, BA LAS-LHR B744, EI LHR-DUB A320
User currently offlineCactus739 From United States of America, joined Jan 2004, 2448 posts, RR: 31
Reply 7, posted (9 years 6 months 1 week 3 days 10 hours ago) and read 9966 times:

I flew CO's PHX-EWR red-eye in January. Left Phoenix at 1145pm and into Newark at 600am. Right after we took off they did a beverage run in coach, then that was it for the rest of the flight. They had said they would do a run through of water/coffee etc before landing in Newark, but that never materialized.


You can't fix stupid.... - Ron White
User currently offlineChugach From United States of America, joined Dec 2004, 1041 posts, RR: 2
Reply 8, posted (9 years 6 months 1 week 3 days 9 hours ago) and read 9927 times:

On the NW redeye HNL-ANC there was beverage service and a light snack, as far as I recall. It was 0100 so everything was kind of blurry Big grin


GO ROCKETS
User currently offlineANCFlyer From , joined Dec 1969, posts, RR:
Reply 9, posted (9 years 6 months 1 week 3 days 9 hours ago) and read 9894 times:

Quoting Chugach (Reply 8):
It was 0100 so everything was kind of blurry

Perhaps you were still suffering the effects of the MaiTais consumed . . . I tend to have a similar problem when I return HNL/OGG-ANC  bigthumbsup 


User currently offlinePanAm747 From United States of America, joined Feb 2004, 4242 posts, RR: 8
Reply 10, posted (9 years 6 months 1 week 3 days 9 hours ago) and read 9881 times:

When I returned from Hawai'i in 2000 (KOA-LAX) on a United 757, I expected the lights to go out immediately as the plane was full to the gills with exhausted tourists ending their Hawai'ian vacations as I chose to - by flying overnight and using that last day right up to the very end. I was quite surprised to see a beverage service along with a box meal being distributed upon take-off.

I was too tired to eat, but I did put it in my carry-on and saved the sun chips and M&M's for later. I am sorry to hear that this is now no longer their policy, especially as I will be flying to Hawai'i again this August and will be again on a United red-eye HNL-LAX. I guess I'll find out, huh?



Pan Am:The World's Most Experienced Airline - P(oor) S(ailor's) A(irline): San Diego's Hometown Airline-Catch Our Smile!
User currently offlineBridogger6 From United States of America, joined Apr 2005, 716 posts, RR: 10
Reply 11, posted (9 years 6 months 1 week 3 days 2 hours ago) and read 9730 times:

Was on an HP red-eye from Las Vegas to Boston.. had one round of drinks shortly after take-off. Due to passenger complaints about the flashing lights, they no longer show movies on the red-eyes. About an hour before landing as it was starting to get light outside, the flight attendants came around with an assortment of juices and coffee.. they actually had two beverage services and a juice service. It was odd though, at one point during my non-sleep I awoke enough to notice that not one single light was on in the cabin, not even a reading light or galley light. The flight attendants were just sitting in their jumpseats as therewas absolutely not on pax talking or alert enough to need service. Very creepy in a way to hear nothing but the plane and to not have one light on.. reminds you that youre quite alone up in that sky. Sort of reminded me of that Stephen King book/movie the Langoliers if anyone has seen that.. lol everyone but those who actually were asleep disappear.. anyway enough rambling from me.  Smile

User currently offlineYu138086 From , joined Dec 1969, posts, RR:
Reply 12, posted (9 years 6 months 1 week 3 days 2 hours ago) and read 9707 times:

American Airlines F/A had the nerve to say that they passed through with the duty free cart when they didn't and I must have been sleeping so as not to see them. When I walked back and asked if I could purchase some duty free items she lied and said "The galley is locked and it cannot be opened anymore. You should have bought some when we walked down the aisle." I got pissed at how she could look at me in the eye and lie like that. I then called the the senior F/A who was kind enough to open the galley and allow me to make a purchase.

Tricks of the trade I guess.


User currently offlineBCAL From United Kingdom, joined Jun 2004, 3384 posts, RR: 15
Reply 13, posted (9 years 6 months 1 week 2 days 16 hours ago) and read 9575 times:

Last time I flew on a BA red-eye flights across the Pond, in World Traveller (economy) there was a bar service as soon as cruising level had been reached followed quickly by full hot meal service. After most trays have been cleared, lights were dimmed but IFE was kept running (on seat back screens). If you required a drink, you could go to the galley where they were normally happy to oblige. They came round regularly (at least hourly) with mineral water and juice. Breakfast (fresh fruit, juice, pastries, yoghurt, mineral water, tea/coffee) was served before landing.

Moreover, there is no charge for any drinks other than champagne.



MOL on SRB's latest attack at BA: "It's like a little Chihuahua barking at a dying Labrador. Nobody cares."
User currently offlineBrightCedars From Belgium, joined Nov 2004, 1289 posts, RR: 2
Reply 14, posted (9 years 6 months 1 week 2 days 16 hours ago) and read 9587 times:

Red eyes from Lebanon to Europe you'll generally get a (complimentary) snack and drink after take-off and a hot breakfast prior to landing. At least that's my experience with AF, KL, LH, MA, ME, OS, SN (Sabena in its time) and TK. Flight time varies from 2 to 5 hours from BEY to the intermediary stop (en route to BRU) but service is generally consistent with this rule. Sounds like passengers really don't get pampered or even served in the States.

My last red-eye was AF0525 DXB-CDG 10/04 0105 0620 (about 07:00 flight time). Got a snack and drinks after take off, drinks throughout the night (some upon request, some as they pass by) and hot breakfast prior to landing.



I want the European Union flag on airliners.net!
User currently offline7E72004 From United States of America, joined Mar 2004, 3587 posts, RR: 2
Reply 15, posted (9 years 6 months 1 week 2 days 15 hours ago) and read 9541 times:

If i am on a red eye, i don't want to eat, i want to sleep!


The next generation of aircraft is just around the corner!
User currently offlineLuv2fly From United States of America, joined May 2003, 12119 posts, RR: 49
Reply 16, posted (9 years 6 months 1 week 2 days 15 hours ago) and read 9528 times:
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The service on red eye flights is the norm for all flights now.


You can cut the irony with a knife
User currently offlineKaniksu From United States of America, joined Apr 2005, 202 posts, RR: 0
Reply 17, posted (9 years 6 months 1 week 2 days 15 hours ago) and read 9534 times:

Quoting BrightCedars (Reply 14):
Sounds like passengers really don't get pampered or even served in the States.

That's an understatement... the first time I flew on European airlines I was blown away by the differences in service and offerings. I couldn't believe SN Brussels and Czech Airlines offered free meals and alcohol on such short flights.


User currently offlineAerorobnz From Rwanda, joined Feb 2001, 7262 posts, RR: 13
Reply 18, posted (9 years 6 months 1 week 2 days 14 hours ago) and read 9474 times:

Service on red eyes is often very good, particularly if you are awake every time a FA comes past... They take good care of you if everyone else is asleep.

User currently offlineHP737 From United States of America, joined May 2000, 72 posts, RR: 0
Reply 19, posted (9 years 6 months 1 week 2 days 10 hours ago) and read 9404 times:

My last red-eye was LAS-MKE on Midwest in Sept. 2000. This was before the changes to their meal service but they served a box lunch consisting of a decent-sized sandwich (with a couple of condiments) and a candy bar. They did do a beverage service which did include their complimentary champagne.
After flying two red-eyes on HP in 1999-2000 where they served the peanut or pretzel bags along with drinks, the service on YX was a nice surprise.

Too bad those days are over at YX but it was nice while it lasted.  cry .


User currently offlineAirplaneBoy From United States of America, joined May 2004, 566 posts, RR: 10
Reply 20, posted (9 years 6 months 1 week 2 days 9 hours ago) and read 9339 times:

At Frontier, all of our red eye flights feature two full beverage services. And as always, the whole can of the beverage is served.

The flight starts out with a full beverage service and a meal service (sandwich wraps, breadsticks, etc.). A trash service follows, and after washing our hands of course, we provide another full beverage service. We collect trash as needed, and offer a water and coffee service one hour prior to landing. If PAX ask for other beverages, we run our drinks from the galley rather than bringing out the cart again since time is limited.

All of our red-eyes are to ANC and to the east coast. We used to do an LAX-PHL red-eye that no longer operates.

Cheers!  Smile


User currently offlineCarfield From United States of America, joined Dec 2003, 1936 posts, RR: 8
Reply 21, posted (9 years 6 months 1 week 1 day 23 hours ago) and read 9213 times:

TED does not offer any BOB on redeye flights. I flew from PHX to ORD once and only got a beverage service, and the usual juice and water prior to arrival -- also coffee.

Domestically, I think all meals have been eliminated in Y transcon or Hawaii, except F9 as stated above. For Jetblue, there is the usual snack service (but no pre-arrival snack packs). Alaska also serves some forms of heartier snacks on redeyes (transcon SEA-MIA/MCO/IAD/BOS -- not ANC-SEA) -- the normal peanuts after takeoff (used to be pretzel stick), and then a breakfast pastry (warmed) prior to arrival. The only routes that may have a snack pack are the premium flights from LAX/SFO to JFK on UA p.s. CO does not serve any meals in Y on redeye flights as well. I read from AA magazine -- that the snack box purchases are only available on flights between 6am and 7:30pm -- that's what the book says, but anyone can clarify on this issue will be appreciated?

Internationally, there are always hot meals regardless of time of departure. On all redeye departures from USA to Asia, there are always two hot meals with snacks on demand.

Intra-Asian flights -- like SQ's on SIN-Japan/Korea/China, there are snacks after takeoff, and then hot breakfast prior to arrival. For the flights are longer than five hours, you can expect at least one hot meal. That is the norm. For the shorter HKG-ICN redeye flights, both KE and OZ offer hot meals (and I assume CX will do the same). In Asia, it is expected a hot meal will always be served; and in HK, people have late night snacks. The only exception is the Continental Micronesia late night flights from HKG/TPE to Saipan/Guam, not full meals are served, but a hot sandwich is still offered. I guess some forms of hot food are expected as always.

For domestic flights, I agree with you that I will appreciate a snack pack or a sandwich, but when I flew LAX-JFK redeye two weeks ago in J, the snack was no longer a sandwich, but only fruit and cheese plate, so you can assume that even F may not see any snacks soon on domestic redeye. I actually like AS approach in F for SEA transcon -- a chip dip after takeoff, and then a continental breakfast prior to arrival (45 minutes prior to arrival)... it is a healthy and great way to adjust to local time in east coast.

Carfield


User currently offlineN1120A From United States of America, joined Dec 2003, 26601 posts, RR: 75
Reply 22, posted (9 years 6 months 1 week 1 day 22 hours ago) and read 9181 times:

Quoting Sunking737 (Reply 2):
We offer pillows, but no blankets.

That seems a bit backward

Quoting EIRules (Reply 6):
EI offer dinner on red eye flights from JFK-DUB and then there is a light snack / breakfast before you land



Quoting BCAL (Reply 13):
Last time I flew on a BA red-eye flights across the Pond,

Trans-atlantic flights (with the exception of FI) are a whole different animal (no offense to F9). They are not red-eyes per-se, rather intercontinentals with a large number of time zone changes and different service standards. ALL US carriers serve full meals, usually with a snack/second meal, on these flights



Mangeons les French fries, mais surtout pratiquons avec fierte le French kiss
User currently offlineSK A340 From Sweden, joined Mar 2000, 845 posts, RR: 2
Reply 23, posted (9 years 6 months 1 week 1 day 21 hours ago) and read 9130 times:

I've only flown red-eyes on AF and FI and on both there were dinner right after the departure. On AF (LAX-CDG) it was breakfast before landing (eventhough it was late afternoon outside) but I can't remember what it was like on FI (BWI-KEF).

/Micke


User currently offlineAirplaneBoy From United States of America, joined May 2004, 566 posts, RR: 10
Reply 24, posted (9 years 6 months 1 week 1 day 21 hours ago) and read 9119 times:

I forgot to mention that one of our 2 DEN departures to CUN is also a red-eye.

On a sidenote, I've flown in F on AS on a two hour hop from LAX to SEA. Although it was not a red-eye, I must say that I was quite impressed with their service. Besides the usual friendly employees, I thought that the meal service (salad, bistro sandwich, cold dessert) was awesome and was quite amazed that they offered that much service for only a 2 hour flight. I have heard that some airlines do not offer much in F on short flights, but then again, that was my only experience flying in F.

Cheers!


User currently offlinePualani From United States of America, joined May 2004, 301 posts, RR: 6
Reply 25, posted (9 years 6 months 1 week 1 day 21 hours ago) and read 9113 times:

At Hawaiian Air, we serve you a choice of Turkey or Ham on a croissant roll with chips and a cookie along with a full beverage service....no charge. Every 30 mins or so, there is a water or juice service and everyone gets a blanket and a pillow. That is on the red eye flights and on the regular daytime flights, the normal 2 hot meal choice and one cold sandwich choice is offered....every flight.



pualani


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