Bridogger6 From United States of America, joined Apr 2005, 718 posts, RR: 9 Posted (10 years 6 months 3 weeks 2 days 4 hours ago) and read 7028 times:
So tonight I was working on getting a flight closed and out of time for HP, when a man comes up and starts yelling at me about how he was supposed to be on a direct flight from Austin to Burbank. I explained to him that a direct flight (at least according to HP company policy and I assume every other airline as well) is a flight in which you make a stop but don't change planes. He claimed he was getting scammed and that we were running a shotty airline that fools people. First of all, terminology aside, he could easily just look at his itin. to see he stops and second of all the time we got him there doesn't change according to the time the itin. shows.
But he also told me I was young, and knew nothing about flying but that he had been doing it for years. Guess he doesn't realize some people are obsessed though right?
So according to all of you a.nutters out there, is a direct flight one where you make a stop but stay on the same plane, and a non-stop is just that, a non-stop? That's how I have always understood it but I guess if people perceive differently than that's a problem.. let me know your thoughts!
Oh, and I guess it probably didn't help that he had to change planes due to an aircraft swap, lol, but he still got out on time and he just had to walk to the next gate over so no big deal. Some people... grrr!
EI A330-200 From Sweden, joined Apr 2001, 411 posts, RR: 4
Reply 1, posted (10 years 6 months 3 weeks 2 days 4 hours ago) and read 7017 times:
Yes. Generally, a direct flight is one where there is a stop, but no change of plane. A non-stop flight is one where the plane goes straight from dept. location to desired arrival. He probably thought that his direct flight was no longer direct because you did have him change planes, even thought there was an aircraft swap beyond the airlines control. I would have to admit, though, if I bought a direct flight and then had to change planes, I would be pissed.
Bridogger6 From United States of America, joined Apr 2005, 718 posts, RR: 9
Reply 3, posted (10 years 6 months 3 weeks 2 days 4 hours ago) and read 7007 times:
Quoting EI A330-200 (Reply 1): He probably thought that his direct flight was no longer direct because you did have him change planes,
The only thing is, he didn't realize he'd be in Phoenix AT ALL. There was an hour break between his landing and take-off times, so I think he would have been mad either way.
Quoting EI A330-200 (Reply 1): I would have to admit, though, if I bought a direct flight and then had to change planes, I would be pissed.
Yeah, you should see when it happens where you have to change planes to the other end of the airport one what was supposed to be a direct flight! Luckily this one was just a matter of walking off and right next door.
Zippyjet From United States of America, joined Sep 2001, 5651 posts, RR: 12
Reply 5, posted (10 years 6 months 3 weeks 2 days 3 hours ago) and read 6942 times:
As stated, Non Stop is point to point no stops. Direct flight generally is a flight with one stop and most of the time, the same plane. Ex. FL flight 499 used to be BWI/TPA/MIA. On occasion, due to weather, equipment swap or other unforeseen event, a change of plane is possible. So, the passengers and the same flight crew deplane and schlep to the other plane and off they go to their final destination. Regarding the pissed off passenger, he sounds like the type that would manage to have kittens no matter what.
EnviroTO From Canada, joined Aug 2004, 861 posts, RR: 0
Reply 7, posted (10 years 6 months 3 weeks 2 days 3 hours ago) and read 6908 times:
I was surprised when direct meant same plane with stops in the US. When you hop in the cab and he says he will take you directly to the airport you don't expect him to drive all over town picking up passengers and dropping them off like he is running a bus route. Direct in the english language means go straight there without diversions but somehow the meaning changed in the US aviation industry. In most parts of the world I would guess that direct and non-stop mean the same thing and everything else would be one stop, two stop, etc.
TACAA320 From , joined Dec 1969, posts, RR:
Reply 8, posted (10 years 6 months 3 weeks 2 days 3 hours ago) and read 6897 times:
Quoting EI A330-200 (Reply 1): Generally, a direct flight is one where there is a stop, but no change of plane. A non-stop flight is one where the plane goes straight from dept. location to desired arrival.
I think in Spanish has another connotation... Direct and non stop [once again, in Spanish] seems to be synonyms.
PanHAM From Germany, joined May 2005, 10515 posts, RR: 32
Reply 10, posted (10 years 6 months 3 weeks 2 days 2 hours ago) and read 6876 times:
Its also in Europe so that a direct flight can make stops at intermediate points. Especially those guys who fly once a year to the Mediterranean or Canary Islands like to sue their tour operators when they find that their FRA-LPA flight actually goes FRA-ACE-LPA.- This is a direct and they would loose their case. FRA-LPA would be the non-stop.
In case the leisure carrier hubs through MUC, NUE or PMI, they have to clearly tell the passenger that he has to change planes.
RDUDDJI From Lesotho, joined Jun 2004, 1760 posts, RR: 2
Reply 11, posted (10 years 6 months 3 weeks 2 days 2 hours ago) and read 6866 times:
We used to call those "Broken-thru" flights when I worked for JI. It's something most airlines try to avoid...but sometimes sh*t happens and a swap is needed.
Back in the day UA used to have thru flights from domestic cities through IAD to Europe that operated with two different equipment types (757 domestic seg-777 on the int'l seg, etc.) Obviously it generates revenue because people think they're flying direct...but it is misleading to label a flight as a thru flight when it is scheduled to swap A/C everyday.
Sometimes we don't realize the good times when we're in them
PanHAM From Germany, joined May 2005, 10515 posts, RR: 32
Reply 12, posted (10 years 6 months 3 weeks 2 days 2 hours ago) and read 6856 times:
A broken through flight would be something different again. At least for leisure travellers they would have to be notified of the plane change, even if its the same flgith number. The example i gave (FRA/ACE/LPA) would be same a/c , vene if the flight pick up another flight number at ACE because it does not stop there again on the way back,.
Leskova From Germany, joined Oct 2003, 6075 posts, RR: 68
Reply 13, posted (10 years 6 months 3 weeks 2 days 2 hours ago) and read 6852 times:
Quoting Kilavoud (Reply 2): Wouldn't it be more appropriate to speak in your case of a flight with just one stop over ?
No, because a stopover is something completely different (i.e. a stay of, for most airlines, more than 24 hours, sometimes less than that, at a connection point).
Quoting M404 (Reply 6): I've seen it said here the many times this has come up that in North America what you describe is true but in Europe and elsewhere a Direct is a non-stop.
Nope - as PanHAM has already correctly stated, Direct and Nonstop have different meanings in Europe as well, even though the once-a-year-travelling-public doesn't understand (but they should be forgiven, after all, they don't work in the travel business and I know several people within the industry that constantly confuse the two terms).
What I used to do is whenever someone asked me "Is this a direct flight?" for a booked nonstop-flight, I always answered "It's not just direct, it's actually nonstop", which confused people at first, but once I gave them the short explanation they usually replied "Makes sense - why else would you have two words for it?".
There have already been some court cases here in Germany, with people suing because they had stops on a direct flight... all cases that I've heard of so far ended very quickly with the judge saying something along the lines of "Since no-one confirmed or promised a nonstop, but a direct, flight, stops are completely legal and neither the airline nor the tour operator has done anything wrong. Case closed".
JGPH1A From , joined Dec 1969, posts, RR:
Reply 14, posted (10 years 6 months 3 weeks 2 days 2 hours ago) and read 6833 times:
Quoting PanHAM (Reply 12): A broken through flight would be something different again.
That would be called a "Change of Guage" flight.
The EU Code of Conduct for CRS's defines flight types as follows...
"Criteria for scheduled air services
1. Ranking of flight options in principal displays for scheduled air services, for the day or days requested, shall be in the following order unless requested in a different way by a consumer for an individual transaction:
(i) all non-stop direct flights between the city-pairs concerned;
(ii) other direct flights, not involving a change of aircraft, between the city-pairs concerned;
(iii) connecting flights.
A consumer shall at least be afforded the possibility of requesting the principal display ranked by departure or arrival time and/or elapsed journey time. Unless a consumer preference is expressed, a principal display shall be ranked by departure time for group (i) and elapsed journey time for groups (ii) and (iii).
2. Scheduled flights involving stops en route, change of aircraft, change of airport and/or code-sharing shall be clearly identified."