Paul From United Kingdom, joined Feb 2005, 374 posts, RR: 3 Posted (8 years 7 months 5 days 10 hours ago) and read 5001 times:
I am getting increasingly worried with all of the bad press that worms its way onto the forum. I am booked on a flight with United Airlines LHR- IAD-MIA return in C Class from July 8th- 26th. I have used my Aerpolan airmiles to buy the ticket so it is clearly not generating the airline any money. I am booked on a £2000 (non refundable, unless cancelled a month in advance) adventure holiday in Peru. If United Airlines decide to cease trading before my holiday what will the airline do to honor my ticket?
Will they put me on another Star Alliance carrier via a different route?
Will it be in Business Class?
Will they refund my airmiles if I dont fly?
I stand to lose a lot of money if the Airline that i love so much does go belly up?
If anyone can offer any idea of what normally happens in situations like these I will be most grateful!
Jwenting From Netherlands, joined Apr 2001, 10213 posts, RR: 20 Reply 1, posted (8 years 7 months 5 days 9 hours ago) and read 4985 times:
If UAL is incapable of flying you they'll also be incapable of paying someone else to fly you.
Your only resort then would be your travel insurance either paying for another ticket or refunding your trip.
Delta777jet From Germany, joined Jun 2000, 1168 posts, RR: 3 Reply 5, posted (8 years 7 months 5 days 8 hours ago) and read 4891 times:
Hey Paul isnt Aeroplan the programme of Air Canada ? In case its another alliance partners programme you entitled for a refund, but if UA is going off market then their FF programme as well. May be STAR will do something for stranded PAX from another member I don t know ?!? May be the guys affected from Ansett Australia collaps could tell ?!?
767-332ER From United States of America, joined Mar 2001, 2030 posts, RR: 11 Reply 6, posted (8 years 7 months 5 days 8 hours ago) and read 4887 times:
There shouldn't be a reason why you wouldn't be flown by another carrier whether in Star or just any other american carrier. When PANAM and Eastern went out, their passengers weren't left stranded with invalid tickets...they were accomodated by other carriers. Just check with where you purchased the tickets and if need be, check with BA or AA to see if they will honor your tickets...you know, doing a little homework in case the test was to come. Tell them how concerned you are about UAL's financial status and they should give you some light on this.
Regards my friend
Twinjets...if one fails, work the other one twice as hard!!!
Mariner From New Zealand, joined Nov 2001, 23926 posts, RR: 87 Reply 7, posted (8 years 7 months 5 days 8 hours ago) and read 4875 times:
Despite the bad press, it is extremely unlikely that United would go out of business by July - if at all.
For all the huffing and puffing, it appeares that the unions are unlikely to strike. It is possible - unlikely but possible - that there may be some CHAOS action by the FA's, but I doubt it.
So far, there is only a small amount of "booking away" from United, some, but not to any great degree.
So - I think you can relax.
However, with that said, the bad news is not new. United has been in bk for over two years, the pension thing has been in the works for some time and it was fairly common knowledge that ti would come to a head about now.
Bicoastal From , joined Dec 1969, posts, RR: Reply 10, posted (8 years 7 months 5 days 8 hours ago) and read 4792 times:
Word from my sources at Dulles Customer Service and Ramp is that next Thursday, May 19, is the strike date at United.
My neighbor says that management brought in ice cream and cake to thank employees for United's great performance at Dulles. However the employees refused to accept it. Cake and ice cream don't make up for massive wage and benefit cuts.
Paul From United Kingdom, joined Feb 2005, 374 posts, RR: 3 Reply 12, posted (8 years 7 months 5 days 5 hours ago) and read 4683 times:
The reason I booked with United is becuase it is the most practical route to fly when leaving from LHR. If I was to fly with Air Canada then Executive First requires slightly more miles to purchase the ticket.
Due to the time of my connecting flight into Lima from Miami Lufthansa (747) was the only other option to take. IMHO UA's Business Class product is far superior to Lufthansa's old C Class!
If the unions do strike, will that be the end for United?
Arrow From Canada, joined Jun 2002, 2646 posts, RR: 2 Reply 15, posted (8 years 7 months 5 days 5 hours ago) and read 4621 times:
I'm booked on a combination of AC/UAL to Maui in early June, and I too am concerned about what happens if this airline gets struck. I'm going to talk to AC today to see if they have any ideas. The flight to SFO is AC, so I'll get that far -- but who knows what happens after that. Coming back, I go through LAX, and then AC back to Vancouver.
AC has non-stops YVR-OGG, but when I booked there were no seats. I wonder if that becomes an option (like, re-mortgage the house and fly 1st class).
If those unions mess this up, I'll never book a flight on UA again. Of course, if the unions actually do strike, there won't be a UA to book on anyway, so I guess that's not much of a threat.
Never let the facts get in the way of a good story.
AA B777-200 From Netherlands, joined Mar 2001, 504 posts, RR: 5 Reply 16, posted (8 years 7 months 5 days 4 hours ago) and read 4530 times:
Ofcourse UAL will try to rebook you on a Star Alliance partner, but usually in cases like these, other airlines will also accept you, perhaps with a certain charge.
When Eastern went down, I remember AA accepting tons of their tickets.
Back in the 90s when NW's flight attendants were on strike, all KLM passengers were rebooked to the US on A N Y airline that had a seat for you.
BAW716 From United States of America, joined Nov 2003, 2018 posts, RR: 29 Reply 17, posted (8 years 7 months 5 days 2 hours ago) and read 4451 times:
You are holding an Aeroplan mileage ticket. If there is an irregular operation due to an partner carrier, you would be entited to the same FIM rights as any other revenue passenger. They will rebook you on any other Star Alliance carrier to get you to your destination. If you can't to your destination, then you can elect to get as close as you can and then get you back the same way.
The fact that you are holding an Aeroplan ticket is the key. If you were holding a Mileage Plus ticket, is en entirely different problem.
David L. Lamb, fmr Area Mgr Alitalia SFO 1998-2002, fmr Regional Analyst SFO-UAL 1992-1998
MD11junkie From Switzerland, joined May 2005, 3128 posts, RR: 59 Reply 18, posted (8 years 7 months 5 days 2 hours ago) and read 4414 times:
Quoting Mariner (Reply 7): Despite the bad press, it is extremely unlikely that United would go out of business by July - if at all.
As much as I agree with you, the bad press DOES hurt UA. That's why either Paul or Joe Schmucatelli are worried and are about to change (to another carrier)/cancel their ticket with UA. That HURTS UA business, sadly. The press has a major influence on the non informed general public. So... AA, DL, CO, NW will be getting more business from frightened UA former customers. - That's my view, though. I don't want to give up my hopes for seeing UA prevail this raging shitload of bad press by uninformed press, but as things go... UA will not be able to get through 2005. I hope I'm not right.
Quoting Mariner (Reply 9): If I were the DL CEO, I'd have been in Chapter 11 some months ago.
Grinstein has saved Western years before. His transformation plan has been paying off pretty good and it WOULD be better if the fuel costs were so damn high. He will file Chapter 11 if things don't shape up, he is a clever man and he will not force the company into Chapter 7. I'm all on board with Grinstein's transformation program as an MD-11 junkie and DL junkie I am, he's the right man to save the airline from YEARS of mis-management.
Gastón - The MD-11 Junkie
There is no such thing as Boeing vs Airbus as the queen of the skies has three engines, winglets and the sweetest nose!
AR385 From Mexico, joined Nov 2003, 5513 posts, RR: 26 Reply 21, posted (8 years 7 months 4 days 18 hours ago) and read 4176 times:
As I have mentioned in another thread, this U.S. administration will not let UA go into liquidation. I do not want to get into philosophical discussions on populist government economics but I do think that is the case. So, PAUL, I would not worry if I were you.
Oh, surely, but what I said was that "despite the bad press it is extremely unlikely that UA would go out of business by July..."
I still think that is true. I think that the bad press may be causing some passengers to "book away", but even so, I don't think United is going out of business.
My gray area is that the union contract negotiations are a total wild card to me. I cannot get a read on the present union attitude(s).
Quoting MD11junkie (Reply 18): Grinstein has saved Western years before. His transformation plan has been paying off pretty good and it WOULD be better if the fuel costs were so damn high.
I am sure Mr. Grinstein is a clever man, but I think he is playing a very high wire game.
The cash in hand keeps dwindling. United went into Chapter 11 with a couple of billion, and I think Delta is below that already?
And I don't see much evidence that the transformation plan is paying off, if only because they keep having to give more warnings.
I'm not entirely convinced that some of the old time airline management people have understood how great the change has been in the industry the past few years and I'm not sure that solutions that would have worked once apply anymore.
So - um - good luck.
25 PlaneSmart: AR385 '....this U.S. administration will not let UA go into liquidation. I do not want to get into philosophical discussions on populist government ec
26 MD11junkie: Actual cash reserves (non-restricted) 1.1 billion dollars. DL is having a constant credit line with AmEx and General Electric (I can't remember if GE
27 Mariner: Hooroo? Gee, if you picked that up, you have been in the wilder shores of some of my posts. Welcome to a.net. As to Delta, the present cash level is
28 SQ773: Absolutely right. If the administration didn´t let US to go out of bizz, for sure they will protect UA somehow. Nothing to worry about. By now .