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Maintenance Of AI Aircraft  
User currently offlineGopal From United States of America, joined Jun 1999, 113 posts, RR: 0
Posted (9 years 6 months 1 week 2 days 7 hours ago) and read 2562 times:

Air India was the hot topic of discussion at a recent family gathering when one of the attendees made a comment about poor maintenance of AI airplanes. I pointed out that given AI's safety record, their maintenance standards must be very strict and meet all international standards.

I would request the informed members of this forum to comment on what they know of/think of AI maintenance facilities and standards. I remember reading a while ago that all AI maintenance facilities are ISO9002 certified.

Thanks for all your help.

9 replies: All unread, jump to last
 
User currently offlineJaysit From , joined Dec 1969, posts, RR:
Reply 1, posted (9 years 6 months 1 week 2 days 6 hours ago) and read 2541 times:

Air India was the hot topic of discussion at a recent family gathering when one of the attendees made a comment about poor maintenance of AI airplanes.

The interiors (fabrics, seat cushions, carpeting, bulkhead covers, etc) on Air India aircraft are very tatty and downright shoddy.

This often gives passengers the impression that the aircraft itself is in less than perfect flying condition.

It is an incorrect assumption, but when you are in the transportation/service sector industry, image and perception are everything. It is a pity that Air India's managers can't understand that basic truism.


User currently offlineMrniji From , joined Dec 1969, posts, RR:
Reply 2, posted (9 years 6 months 1 week 2 days 6 hours ago) and read 2539 times:

Good point! I can give you some information why the perception might be biased. We base our information on the media (tailstrike here, fuselage loss there): now, we have to be aware

- that India has a free press: every thing is taken up by the media

- Civil Aviation is a state-matter and highly politized.. meaning, nearly every delay reaches the media

Let's try to make a comparison: do you think that these things don't happen with other airlines? and do you think the case is as elaborately scrutinized in Chinese Media for the case of China, in African media in the case of African Airlines (any poblems with Cameroon Airlines, Air Burundi etc?),, in Pakistani Media for the case of Pakistan, even in European media for the case of European airlines (the latter probably not, as Civil Aviation is rather privately driven)?

LH Technik would not cooperate with AI maintenance if they were shabby. And you brought it up yourself: ISO 9002 is not awarded without reason.

One can citicize AI for many things (management, ground-handling) - but I cleary have the position that AI (and IC) have worldclass maintenance facilities.. some of the people in the so-callled developed world might not believe it and think I am crazy now  Wink

Hope this makes sense


User currently offlineTRVYYZ From Canada, joined Oct 2004, 1374 posts, RR: 10
Reply 3, posted (9 years 6 months 1 week 2 days 6 hours ago) and read 2519 times:

Can anyone show me an AI with this glamour. Does this look any safe?

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Photo © Alastair T. Gardiner - WorldAirImages



User currently offlineTexdravid From United States of America, joined May 2004, 1364 posts, RR: 0
Reply 4, posted (9 years 6 months 1 week 2 days 5 hours ago) and read 2466 times:

Quoting Mrniji (Reply 2):
some of the people in the so-callled developed world might not believe it and think I am crazy now

Don't worry, Mrniji, I think you're crazy anyway.  Wink

Seriously speaking, AI is well maintained in terms of its fuselage, engines, and essential components. But few, if any, passengers see this side of AI's operations. What most people see are the dated and torn seats, old style IFE in many cases and other cabin features.

Granted, a lot of U.S. airlines aren't exactly Rolls-Royce either.



Tort reform now. Throw lawyers in jail later.
User currently offlineJaysit From , joined Dec 1969, posts, RR:
Reply 5, posted (9 years 6 months 1 week 2 days 4 hours ago) and read 2415 times:

Seriously speaking, AI is well maintained in terms of its fuselage, engines, and essential components. But few, if any, passengers see this side of AI's operations. What most people see are the dated and torn seats, old style IFE in many cases and other cabin features.

Granted, a lot of U.S. airlines aren't exactly Rolls-Royce either.


True.
However, AI has the added burden of being a Third World airline, and, thus, saddled with an automatic poor reputation.
Which is why when JRD Tata was at AI's helm, he ensured that the face of the airline that passengers saw was all spit and polish. Which is why MSA, SIA's predecessor in the 60s and early 70s also did the same.
Delta and AF can get away with dirty planes, but AI and Jet cannot. Clearly, the former has yet to learn this lesson, while the latter has become the natural successor to JRD's vision for the Indian aviation scene.


User currently offlineThunderbird1 From United States of America, joined Jun 2004, 225 posts, RR: 0
Reply 6, posted (9 years 6 months 1 week 2 days 3 hours ago) and read 2370 times:

These are all good points.

It seems to me, however, that recently AI is taking some effort in improving its image and in the quality of the product it delivers.

And not to throw all the blame on the passengers, but I think a lot of Air India customers could stand to be a little cleaner and conscientious when travelling AI. My sense is that many are more careful on board "foreign" airlines; but when on board India's flag carrier, they treat the aircraft with less respect.


User currently offlineAseem From India, joined Feb 2005, 2046 posts, RR: 10
Reply 7, posted (9 years 6 months 1 week 2 days 3 hours ago) and read 2349 times:

Quoting Mrniji (Reply 2):
that India has a free press: every thing is taken up by the media

imagine what would have happened if this photo been of an Indian aircraft.."it doesn't happen only in India"

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Photo © Andrew Hunt - AirTeamImages


rgds
Aseem



ala re ala, VT-ALA ala
User currently offlineHAWK21M From India, joined Jan 2001, 31702 posts, RR: 56
Reply 8, posted (9 years 6 months 3 days 9 hours ago) and read 2209 times:

ISO9002 says it all.
Yes the Pax see the Aircraft Interiors & base their views.
regds
MEL



Think of the brighter side!
User currently offlineHAWK21M From India, joined Jan 2001, 31702 posts, RR: 56
Reply 9, posted (9 years 5 months 3 weeks 1 day 14 hours ago) and read 2099 times:

BTW Seen "Shivaji" a couple of Nights back Taxing at Bom.Wasn't it involved in the Tail strike.Apart from a shining Aft of APU Section.How long was the repair time.
regds
MEL



Think of the brighter side!
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