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Unaccompanied Minor - How Is Diversion Handled?  
User currently offlineSphealey From United States of America, joined May 2005, 375 posts, RR: 0
Posted (8 years 10 months 3 weeks 4 days 10 hours ago) and read 6078 times:

I searched the archive but could not find a thread on this question: when a child is traveling as an unaccompanied minor and is under the care of the airline, how are diversions to other cities handled (e.g. a weather diversion)? Is the child kept at the airport, taken to a hotel, etc? My question is primarily for flights within the USA, but for completeness how are international flights handled?

Thanks.

sPh

41 replies: All unread, showing first 25:
 
User currently offlineFlypdx From United States of America, joined Apr 2005, 636 posts, RR: 0
Reply 1, posted (8 years 10 months 3 weeks 4 days 9 hours ago) and read 6071 times:

IF a child can't be re-routed then they are put up in a hotel on most airlines..

User currently offlineFlyAUA From Austria, joined May 2005, 4604 posts, RR: 56
Reply 2, posted (8 years 10 months 3 weeks 4 days 9 hours ago) and read 6048 times:

Quoting Sphealey (Thread starter):

At OS what we do is send the U.M. to the intended destination as soon as practicable (be it when the weather improves, or when an aircraft is ready, etc). The person who was designated to collect the U.M. will be informed immediately regarding the diversion and further info regarding onward flights will be given. Here the airline regulations stated that the child is not allowed to be alone at any point in time. So yes, if the child has to sleep at a hotel overnight, they will be accompanied by an airline staff member (not sure whether in separate rooms though). The staff member(s) accompanying the U.M. are only released when at the final destination they hand over them over and get the signature on that yellow piece of paper after checking photo identification.

P.S. Please don't turn this into a Neverland Ranch thread Big grin



Not drinking, also isn't a solution!
User currently offlineSHUPirate1 From United States of America, joined Sep 2003, 3670 posts, RR: 17
Reply 3, posted (8 years 10 months 3 weeks 4 days 9 hours ago) and read 6032 times:

Quoting FlyAUA (Reply 2):
So yes, if the child has to sleep at a hotel overnight, they will be accompanied by an airline staff member

If the diversion is weather-related, is the child put in a homeless shelter overnight?  Silly After all, since it was an "Act of God", the airline is not responsible, right?



Burma's constitutional referendum options: A. Yes, B. Go to Insein Prison!
User currently offlineFlyAUA From Austria, joined May 2005, 4604 posts, RR: 56
Reply 4, posted (8 years 10 months 3 weeks 4 days 9 hours ago) and read 6015 times:

Quoting SHUPirate1 (Reply 3):
If the diversion is weather-related, is the child put in a homeless shelter overnight? After all, since it was an "Act of God", the airline is not responsible, right?

The airline IS resposible. At least here we were, and if you did anything else you'd get a kick in your butt as an employee. You are only not responsible anymore when the kid is picked up at the destination airport.

Regards
-Moe



Not drinking, also isn't a solution!
User currently offlineSHUPirate1 From United States of America, joined Sep 2003, 3670 posts, RR: 17
Reply 5, posted (8 years 10 months 3 weeks 4 days 8 hours ago) and read 5957 times:

Quoting FlyAUA (Reply 4):
At least here we were, and if you did anything else you'd get a kick in your butt as an employee.

I'm sorry...it's obvious you missed the fact that I was making a light-hearted chuckle. What I meant was, the airline is not responsible for a hotel room. Obviously, they are required to make sure the child gets to his final destination, under their direct supervision.



Burma's constitutional referendum options: A. Yes, B. Go to Insein Prison!
User currently onlineMD11Engineer From Germany, joined Oct 2003, 13798 posts, RR: 63
Reply 6, posted (8 years 10 months 3 weeks 4 days 8 hours ago) and read 5943 times:

It didn´t happen while I was working in pax handling for LH in TXL, but I understood that if a fklight was diverted or cancelled, the child would spend the night accompanied by a FEMALE employee (F/A etc.). I assume if the UM is already a teenager, he or she would be sleeping in a hotel room of their own, small children would stay in the F/A´s room.

Jan


User currently offlineMidex461 From United States of America, joined Feb 2000, 282 posts, RR: 1
Reply 7, posted (8 years 10 months 3 weeks 4 days 7 hours ago) and read 5892 times:

It NEVER happened when I worked pax service for HP (Express). Our rule was that when there was the POSSIBLITY of a weather diversion, UMs did NOT travel. This could be (and probably still IS) a pain in the to explain to the parent/guardian dropping them off in PHX.
Of course MX diversions are another story.



Opinions and views expressed are MINE and do NOT represent the views of US Airways
User currently offlineLamedianaranja From Venezuela, joined Nov 2004, 1246 posts, RR: 21
Reply 8, posted (8 years 10 months 3 weeks 4 days 6 hours ago) and read 5874 times:

At KLM UM (until 12 yrs) and YP (until 15 yrs) are accompanied by a Service Agent to a hotel at the airport. First the parents are called to tell them about what's going on and they can speak to the child, then they are taken to a double hotelroom, with a detour by the McDonald's!
The agents love this job as they get to spend the night in a luxury hotel (usually AMS Airport Sheraton) and get their next working day off instead.



I wish that all skies were orange and blue!!
User currently offlineLTBEWR From United States of America, joined Jan 2004, 12879 posts, RR: 12
Reply 9, posted (8 years 10 months 3 weeks 4 days 6 hours ago) and read 5870 times:

In the USA, and some other countries, there could be serious potential liability issues with any airline employee staying in a hotel room with a UM, mainly due to the fears of general assult/security and sexual molestation or assult. I know I wouldn't want any UM of mine (especially under 16) with any airline employee in a hotel room unless I was able to do a criminal record check for sexual crimes, and even then, it isn't foolproof.
Don't forget that an UM wold find it near impossible to get a hotel/motel room due to being a minor, no access to credit cards, etc., even with a airline voucher. The best one could hope for is that an airport has a supervised area for child/minor care for the airport's emplolyees or specially cleared 'family' employees that would supervise such UM's if have to go to a motel. (Iminage a kid being kept with the pilot in the 'Airplane' moves  biggrin  )


User currently offlineFlyingTexan From , joined Dec 1969, posts, RR:
Reply 10, posted (8 years 10 months 3 weeks 4 days 6 hours ago) and read 5862 times:

Very delicately. A major carrier’s policy on this - at least as of a few years ago:

If there is a diversion requiring a UMNR to overnight, the UMNR is put in a hotel room. Open telephone communication is established with the parents/guardians. It is their call weather a FA stays in that room – must be same gender. They also have the option of posting an airline employee or security guard at the door.


User currently offlineWdleiser From United States of America, joined Apr 2004, 961 posts, RR: 4
Reply 11, posted (8 years 10 months 3 weeks 4 days 6 hours ago) and read 5836 times:

I wish I could be a UM again and get stranded and have a very hot young female looking after me who was sexually frustrated and needed a quicky. I'd be sure to give her the best 52seconds of her life!  Wink

User currently offlineAhlfors From Canada, joined Oct 2000, 1339 posts, RR: 5
Reply 12, posted (8 years 10 months 3 weeks 4 days 6 hours ago) and read 5820 times:

Many, many moons ago when I was travelling as a UM (age 11 or 12), I once had an incident where I had a severe misconnect. I was travelling AA LHR-JFK-SJU-ANU and the JFK-SJU flight had to turn back because of mechanical issues. They put me in the care of an airline employees for the few (daylight) hours it took to find a new Airbus. She actually left me alone for a while to go check on what's going on, and at the same time the announced a new gate for the flight. I waited a few minutes, and then headed to the new gate and boarded, and promptly fell asleep in my window seat until landing.
When we got to SJU at something like 1:30 am, I was waiting for the flight to continue to ANU (it was supposed to be a direct 1-stop same-aircraft flight, but because of our major delay they had sent another plane instead), when everyone got off the plane and the captain comes for his final round of checks and finds me. He takes me to customer service (cursing the flight attendants as we pass them). No one had any idea a UM was on board.
Customer service let me call home to ANU, and then put me in a hotel with a male airline employee (security I think).
The next morning I left my designated airline employee as he was still sleeping (I was hungry and didn't want to wake him up). I grabbed breakfast with the vouchers I had been given the night before, and then boarded my flight.
So basically, they do have a mechanism to watch after UMs in all situations. But then again, I was able to lose them twice and board an aircraft without anyone knowing a UM was onboard (no escort for me at ANU or anything).


User currently offlineFlyingTexan From , joined Dec 1969, posts, RR:
Reply 13, posted (8 years 10 months 3 weeks 4 days 6 hours ago) and read 5793 times:

Quoting Ahlfors (Reply 12):

Kind of a Catch Me If You Can thing.


User currently offlineBAxMAN From St. Helena, joined May 2004, 671 posts, RR: 2
Reply 14, posted (8 years 10 months 3 weeks 4 days 3 hours ago) and read 5733 times:

My own experience as a UM was many years ago when I flew to BNA via JFK and ATL with VS and DL. Quite why the travel agent booked such an unnecessarily complicated itinerary, I don't know.

Anyways, VS delayed my flight to JFK meaning that I missed my connections to ATL and BNA. VS were delighted to wash their hands of me and left me in the care of DL. DL said that they couldn't put me in a hotel room alone as I was under 16 so, after much discussion between DL staff members, a lady employee named Winnifred took me to her place to stay the night. She showed me round some of New York by night and then at her own appartment she cooked me some dinner and watched TV. As a young and awkward child, I found this all a bit unsettling and peculiar, although looking back, Winnifred was obviously going above the call of duty. Winnifred woke me up early the next morning and on my way to BNA I happily went, albeit completely without UM assistance!



I need to get laid
User currently offlineFlyAUA From Austria, joined May 2005, 4604 posts, RR: 56
Reply 15, posted (8 years 10 months 3 weeks 4 days 3 hours ago) and read 5723 times:

Quoting SHUPirate1 (Reply 5):
I'm sorry...it's obvious you missed the fact that I was making a light-hearted chuckle. What I meant was, the airline is not responsible for a hotel room. Obviously, they are required to make sure the child gets to his final destination, under their direct supervision.

Haha, ok sorry about that Big grin

And by the way, the airline (again I re-iterate, at least here) is responsible for the room too.



Not drinking, also isn't a solution!
User currently offlineFlyAUA From Austria, joined May 2005, 4604 posts, RR: 56
Reply 16, posted (8 years 10 months 3 weeks 4 days 3 hours ago) and read 5719 times:

Quoting FlyingTexan (Reply 10):
It is their call weather a FA stays in that room – must be same gender

What if the FA fancies the same gender (which they often do)??? Big grin



Not drinking, also isn't a solution!
User currently offlineLincoln From United States of America, joined Nov 2004, 3887 posts, RR: 8
Reply 17, posted (8 years 10 months 3 weeks 4 days 2 hours ago) and read 5675 times:

Also keep in mind, at least as far as the major airlines I know of in the US are concerned, UMs may not be booked on, nor will they be accepted for the last flight of the day partially due to this concern.

It's not foolproof (as in the case of someone who gets rebooked due to MX or WX and then encounters further dificulties or has a multiple connection itin) but I imagine it helps quite a bit.

I've read stories about UMs who go to a crew member's appartment, who are booked in their own hotel room with a FA, agent, etc., next door and "connecting rooms" (i.e. a door between rooms)... I strongly suspect that $50 or $75 "UM handlig fee" is as high as it is because the airline has to go "above and beyond" to get a UM to the destination in one peice in the event of irregular operations... If all it covered were regular operations and you were SOL if something happened I would imagine $15 would be more resaonable)

Lincoln



CO Is My Airline of Choice || Baggage Claim is an airline's last chance to disappoint a customer || Next flts in profile
User currently offlineBrick From United States of America, joined Aug 1999, 1575 posts, RR: 8
Reply 18, posted (8 years 10 months 3 weeks 4 days ago) and read 5619 times:

I was travelling as an UM back in 1986 or 1987 or so when my flight connecting through DFW was cancelled. I was 12 or 13 years old at the time. I was stuck in DFW for the night. One of the gate agents offered to my parents to take me to her apartment and put me up for the night. She fed me breakfast in the morning and drove me to the airport even though it was her day off. She didn't have to do that of course, but American Airlines didn't have a UM policy at the time to deal with a situation like that.

Can you image what would happen today if a gate agent were to do that?!?



A noble spirit embiggens the smallest man...
User currently offlineDLKAPA From , joined Dec 1969, posts, RR:
Reply 19, posted (8 years 10 months 3 weeks 4 days ago) and read 5615 times:

Quoting Sphealey (Thread starter):
Unaccompanied Minor - How Is Diversion Handled?

By pinning a $20 to their shirt and wishing them the best of luck.


User currently offlineJAGflyer From Canada, joined Aug 2004, 3460 posts, RR: 4
Reply 20, posted (8 years 10 months 3 weeks 3 days 23 hours ago) and read 5568 times:

Quoting MD11Engineer (Reply 6):

Teenagers usually would not be travelling as UMs (at least I don't).


..but I will stay in the room with the F/A. But only if she is hot!  Silly :-p



Support the beer and soda can industry, recycle old airplanes!
User currently offlineOHLHD From Finland, joined Dec 2004, 3962 posts, RR: 25
Reply 21, posted (8 years 10 months 3 weeks 3 days 20 hours ago) and read 5489 times:

Quoting LTBEWR (Reply 9):
I know I wouldn't want any UM of mine (especially under 16) with any airline employee in a hotel room

A UM is up to 12 years. After that it is an "young pax". If the situation occurs that a employee has to stay in the hotel room, it MUST be a female.


User currently offlineTod From Denmark, joined Aug 2004, 1721 posts, RR: 3
Reply 22, posted (8 years 10 months 3 weeks 3 days 10 hours ago) and read 5413 times:

Quoting OHLHD (Reply 21):
A UM is up to 12 years.

14 on NW


User currently offlineANCFlyer From , joined Dec 1969, posts, RR:
Reply 23, posted (8 years 10 months 3 weeks 3 days 10 hours ago) and read 5390 times:

So, any NW employees like to answer this thread topic question, for real . . . without the smartass commentary . . .

My daughter frequently comes NW from/to ANC from/to CID. Only one stop - MSP.

If she got stuck at MSP my ex-wife would surely drive up to get her. . .

However, what REALLY happens when NW844 departs MSP-ANC and gets diverted to anywhere.


User currently offlineSkyexRamper From , joined Dec 1969, posts, RR:
Reply 24, posted (8 years 10 months 3 weeks 3 days 9 hours ago) and read 5346 times:

Almost always will a flight attendent or CSR step forward and do all they can to help out with the child including dealing with them on overnights if need be. I have never heard of a U.M being left to fend for themselves.

When skyway was still running to RDU, we had a U.M that was traveling from green bay (were she was visiting her grandma, her grandma drove down to MKE to drop her off and was on her way home when the flight canceled) and returning home to RDU. Well the RDU flight had a mechanical and the flight was cancelled, bad news because that was the last RDU flight out of MKE and being summer time we had rerouted almost all the other pax on different carriers but we couldn't get her out and thought it would be better for her to return to GRB to be with her grandma, so instead of having her grandma drive all the way back to MKE, our gate sup got the girl round trip non-rev travel (he listed the girl as his daughter and worked it out with the GRB station so they were on the same page of understanding) to GRB and then back the next day to catch the first RDU flight out of MKE.
Thats what I call going above and beyond the line of duty.

[Edited 2005-05-31 19:03:30]

25 Northwestair : I was under theimpression that we have to hire a Security Guard to stand guard outside of the UM's Hotel Room if a diversion happens at a non Hub loca
26 FlyAUA : We have one of those in VIE and other airlines (apart from OS) also use it sometimes under supervision of OS staff. This is however only used during
27 Post contains links BCAL : For information about unaccompanied minors traveling on BA you might wish to refer to their website http://www.britishairways.com/travel/childinfo/pub
28 Birdwatching : Back when I lived in Ecuador, I flew to Europe once or twice a year on Lufthansa. I flew as a UM a couple of times. One time the 742C couldn't land at
29 FI642 : In 1991, I had a UMNR come off of a flight. No one came to get the poor kid. Called the person who was to collect the child. They said they didn't ask
30 Starlionblue : If there is one thing guaranteed to bring down the "wrath of God" on an airline it would be "losing" a child, or even having a child molested by an em
31 Logan22L : WOW. I certainly hope that SS got the ball rolling for an arrest warrant for whomever bought that ticket for the kid. What a horrible thing to do. Ei
32 Litz : Remember the ice storm in the NW last year (Portland, OR, was it?) ? There were several articles about Alaska Airlines employees who had to entertain
33 ANCFlyer : Incorrect my friend. . . absolutely incorrect. I find a $75 fee for my daughter (one way) from CID-MSP-ANC to be an exceptional value for the service
34 NWrr : The UM program is often a bone of contention for a lot of parents because of that fee. Once the children are old enough to not have to travel as a UM,
35 Staggerwing : When I was a Res Supervisor at Vanguard, our policy on UNAM's changed over time. At first, the rule was that UNAM's could only fly on flights that wer
36 Afay1 : How does this policy work for UNAM on international sectors if there is a diversion? For instance if one is flying LHR-NRT and has to make an overnigh
37 Starlionblue : Staggerwing. Thx for the very informational post. As I always tell people, customer service is hard. Customers expect perfection even when they are th
38 MD11Engineer : I had my 14 year old daughter come over to Berlin to visit her grandmother from SFO by LH last november. The main reason was that in any case she had
39 PROSA : Things might have changed, but I heard that WN has or had a very rigid policy with respect to UM's and delays - if there is an overnight delay due to
40 Post contains links BCAL : It was interesting to read FR's policy on unaccompanied minors http://www.ryanair.com/site/EN/faqs.php?sect=chd&quest=uam I can just imagine their cus
41 Post contains links Litz : Interestingly enough, cnn.com has an article on UM's today ... http://www.cnn.com/2005/TRAVEL/ADVIS...unaccompanied.minors.ap/index.html - litz
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