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Viking Charter Level of Service  
User currently offlineOrion737 From , joined Dec 1969, posts, RR:
Posted (8 years 10 months 2 weeks 6 days 2 hours ago) and read 7034 times:

A friend has come back off her holiday with the shakes! She flew out for Corfu from East Midlands on Excel Airways, lovley service she said, nice hot meal.

Flew back from Corfu on a Viking MD83. This is as she told me, completley unpromted:

"I was starving, I hadnt had a meal at the airport because I thought we would get one on the plane as we had coming out. It never occured to me it would be a different airline. When we got bussed to the aircraft I though 'oh god' whats that' (refering to the Viking MD83 greeting her)

I felt a bit nervous because I had never heard of them and it looked different to all the others, this had engines at the back and was really long and skinny. I started to get scared and even more so when we got on through these stairs at the back in the tail. It was like a secret passage, you walked up and you were inside the plane at the tail. The door hole was like a little trap door. drawbridge thing. I waas shitting myself.

We were sat two rows from the back and Darren (her boyfriend) seat was like, really springy, and the woman at the back of him said 'that fellas got a rocking chair' The noise as we took off was really loud. I was very worried.

Al the stewardess's talked funny like her with blond hair out of ABBA!

Anyway, I was starving and looking forward to a meal like we had coming but do you know what? There was no meal and the hostess said we only have sandwiches or pringles for sale! I couldnt believe it! How come we had no meal and only offered a sandwich which we had to pay for? Anyway, I had a cheese sandwich because I was starving. We even had to pay for a cup of tea! It was free on Excel!

I wanted to go to the toilet. I was desperate but the toilet was right at the back of us, near that funny trapdoor and I was too scared to go so I held it all the way back to Eat Midlands. It was the worst flight ever. I reckon nothing to them and I am telling travel agent I dont want to fly with Viking anymore!"

Now my friend who told me this, knows nothing about aviation but flies a couple of times a year on holiday. Those who say that the average passenger knows or cares nothing about the plane/airline/service and just wants the cheapest havent met my friend and apparently a lot of other paople on the plane were grumbling.

[Edited 2005-06-05 09:11:44]

48 replies: All unread, showing first 25:
 
User currently offlineWunala From Australia, joined Mar 2005, 949 posts, RR: 0
Reply 1, posted (8 years 10 months 2 weeks 6 days 2 hours ago) and read 7002 times:

I would be to. At least they arrived safely, but to be expecting a certain level of service and not getting it is disappointing. The travel agent should have made it clear to her, that there would be 2 different operators and that their service levels differed. Or maybe it was a subsitute plane, in which case, I would seek compo from the travel agent. If this i the case, then she had paid for inflight service, and was expecting similar to o/w journey. She may be able to claim as there was no specific performance relating to the contract that she entered into.

Good luck to her.


User currently offlineRedDragon From United Kingdom, joined Jul 2004, 1135 posts, RR: 7
Reply 2, posted (8 years 10 months 2 weeks 6 days ago) and read 6948 times:

Well, there I was expecting something worthy of a "horror"... not exactly the same, equipment substitution and no paid-for food, is it?

User currently offlineOrion737 From , joined Dec 1969, posts, RR:
Reply 3, posted (8 years 10 months 2 weeks 6 days ago) and read 6940 times:

I was just pointing out that your average passenger does actually care about what airline/aircraft/service they receive.

My friend ften dosent even notice what airline it is but when it was an airline she had not heard of and when the plane was different to the 757 and Arbus she is no doubt used to, she did notice!

Also flying out on Excel and flying back with Viking really showed up the differences in service.


User currently offlineDiesel1 From UK - Wales, joined Mar 2001, 1635 posts, RR: 11
Reply 4, posted (8 years 10 months 2 weeks 6 days ago) and read 6932 times:

Quoting Orion737 (Thread starter):
felt a bit nervous because I had never heard of them and it looked different to all the others, this had engines at the back and was really long and skinny. I started to get scared and even more so when we got on through these stairs at the back in the tail. It was like a secret passage, you walked up and you were inside the plane at the tail. The door hole was like a little trap door. drawbridge thing. I waas shitting myself.

Give her a slap and tell that's what MD83s are like. Narrower than 737s/757s/A320 etc...

Quoting Orion737 (Thread starter):
The noise as we took off was really loud. I was very worried.

It's an MD-83... noiser down the back where the engines are (would have been very quiet up fron though...)

Quoting Orion737 (Thread starter):
We were sat two rows from the back and Darren (her boyfriend) seat was like, really springy, and the woman at the back of him said 'that fellas got a rocking chair'

Did she speak to the cabin crew about the seat that may have been broken?

Quoting Orion737 (Thread starter):
Al the stewardess's talked funny like her with blond hair out of ABBA!

What's the problem here? The stewardess was Swedish...

Quoting Orion737 (Thread starter):
I wanted to go to the toilet. I was desperate but the toilet was right at the back of us, near that funny trapdoor and I was too scared to go so I held it all the way back to Eat Midlands.

It's an MD-83...

A couple of points...


If she had paid for an inflight meal, and didn't get it there may be an opportunity to get a couple of quid back... whether it's worth the effort is questionable... Don't blame the airline for the lack of food, it's what the charterer agrees.

Did her flight tickets say she was on Viking on the way back?

No question about compensation for a subcharter though - she will find the terms and conditions she agreed to (but probably never read) when booking the flight/holiday will have this covered  Smile

Quoting Orion737 (Thread starter):
Those who say that the average passenger knows or cares nothing about the plane/airline/service

Based on what your friend told you, I'd agree with them.

There was no 'Viking Charter Flight Horror'



I don't like signatures...
User currently offlineWunala From Australia, joined Mar 2005, 949 posts, RR: 0
Reply 5, posted (8 years 10 months 2 weeks 6 days ago) and read 6924 times:

Quoting RedDragon (Reply 2):
Well, there I was expecting something worthy of a "horror"... not exactly the same, equipment substitution and no paid-for food, is it?

To me, that would be a horror. Its all relative.

As an example, if you ordered a Big Mac and were expecting a Big Mac with bun, meat, gerkin and whatever else it comes with, and it only came with bun and meat, you'd be upset too.


User currently offlineOrion737 From , joined Dec 1969, posts, RR:
Reply 6, posted (8 years 10 months 2 weeks 6 days ago) and read 6917 times:

Or all it came with was a napkin and no food! As was the case with Viking Big grin

User currently offlineOrion737 From , joined Dec 1969, posts, RR:
Reply 7, posted (8 years 10 months 2 weeks 6 days ago) and read 6907 times:

Average holidaymakers knows or cares little when its the usual, Monarch, First Choice, Tommy Cook or Thomson when an unknown viking turns up and its an aircarft type that is 'different' from the usual the pasenger notices and gets afraid or thinks the tour company is pulling a fast one. That isnt the case of course, but your average punter who flies once a year, may think it is

User currently offlineJafa39 From , joined Dec 1969, posts, RR:
Reply 8, posted (8 years 10 months 2 weeks 5 days 23 hours ago) and read 6878 times:

And there I was thinking that one of the worst horrors was to be served Airline Food....something beige, something green, a brown thing.......

Or Chicken noodles for brekkie!

 Wink


User currently offlineSolnabo From Sweden, joined Jan 2008, 847 posts, RR: 2
Reply 9, posted (8 years 10 months 2 weeks 5 days 23 hours ago) and read 6848 times:

To bad she didnt had a smörgåsbord on the MD-83 Viking w a Agneta look-a-like f/a....*do ju vant meetbålls vith the potatåås*

Funny story though!

Micke//SE Big grin



Airbus SAS - Love them both
User currently offlinePlanespotterx From , joined Dec 1969, posts, RR:
Reply 10, posted (8 years 10 months 2 weeks 5 days 22 hours ago) and read 6829 times:

Just one question..is your friend Blonde lol.

Maybe you should mention how safe the MD83's actually are, the fact they have a door at the tail is because its so she can escape out easier should they have to ditch, and if she wants to go to the loo then just bloody go, the "trapdoors" not going to fly-open like on "Alive" and suck her out.


User currently offlineTrident2e From , joined Dec 1969, posts, RR:
Reply 11, posted (8 years 10 months 2 weeks 5 days 22 hours ago) and read 6792 times:

Quoting Diesel1 (Reply 4):
Give her a slap and tell that's what MD83s are like

Very funny, I nearly fell of my chair with laughter when I read that! Spot on though, sounds like the silly woman needs a good slap.


User currently offlineCapital146 From United Kingdom, joined Jun 2003, 2125 posts, RR: 45
Reply 12, posted (8 years 10 months 2 weeks 5 days 22 hours ago) and read 6783 times:

I think most British people who travel on charter airlines have been far too used to the 'run of the mill' B737's/B757's/A320's over the years with their two engines under the wings and which all look more or less the same to most people who have no interest in aviation. The MD-83 does look different but I think your friend has overreacted somewhat. I'm sure there would be very few people who would be 'too scared' to go to the rear toilet! Common sense should at least have told her that the aircraft has been designed in this way and that the ventral airstairs aren't going to magically open the minute she steps up to the toilet door! It sounds as though your friend could be a bit of a nervous flyer and maybe finds anything out of the norm unsettling.

Quoting Orion737 (Reply 7):
Average holidaymakers knows or cares little when its the usual, Monarch, First Choice, Tommy Cook or Thomson when an unknown viking turns up and its an aircarft type that is 'different' from the usual the pasenger notices and gets afraid or thinks the tour company is pulling a fast one.

I think the average holidaymaker is usually too excited or half-pissed getting on a charter flight to care or notice. Another MD-83 operator, Spanair, has carried hundreds of thousands of British holidaymakers on these aircraft for the past 15 years or so. I'm sure that if tour operators had been inundated with complaints regarding the type then something would be known by now.



Like a fine wine, one gets better with age.
User currently offlineSIgnalone From , joined Dec 1969, posts, RR:
Reply 13, posted (8 years 10 months 2 weeks 5 days 21 hours ago) and read 6733 times:

Hi,

There does not seem to be any Horror, if not getting any food and a broken seat is Horror, well... Its bad, but is not Horror. I would think that most passengers would notice bad service, and thanks for submitting some evidence Orion.

Viking are operating for Air Scandic at the moment, and Air Scandic MD-83's are labeled "Operated by Viking" or something. So if you are scedualed to travel with Air Scandic, and its an MD-83, it could be in Viking colours, or in Air Scandic colours. They are co-operating with each other as far as the MD-83's.

What day did your friend return?, I got this picture of a Viking at Nottingham East Midlands on 29/05/05:

http://i3.photobucket.com/albums/y97/SignalOne/ANOTTINGHAMEASTMIDLANDSAIRPORTVIKING.jpg

Quite a few Viking aircraft are also being used by Air Scandic, so maybe Excel used an Viking Aircraft, which was being operated for Air Scandic.

Viking Airlines is Swedish, and so Cabin Crew are prone to sound like various members of ABBA.  bigthumbsup 

Cheers,


User currently offlineBMIFlyer From UK - England, joined Feb 2004, 8810 posts, RR: 60
Reply 14, posted (8 years 10 months 2 weeks 5 days 21 hours ago) and read 6703 times:

Quoting Planespotterx (Reply 10):
is your friend Blonde

 rotfl 

Classic Big grin


Lee



Sometimes You Can't Make It On Your Own
User currently offlineOrion737 From , joined Dec 1969, posts, RR:
Reply 15, posted (8 years 10 months 2 weeks 5 days 20 hours ago) and read 6627 times:

Admittedly she is blond, though not necessarily natural Big grin

User currently offlineJmc757 From United Kingdom, joined Mar 2000, 1296 posts, RR: 7
Reply 16, posted (8 years 10 months 2 weeks 5 days 18 hours ago) and read 6491 times:

Excel dont have any Corfu flights from East Midlands, although they will sell you a seat on an Air Scandic flight. Therefore, its reasonable to asume it was ticketed as SCY, and to fly out on XL was a bonus (maybe subbing for SCY?). So if this person really is terrified by anything other than 757/A320 maybe she should research her package deal a bit more before booking next time.

Still wondering how an MD83 and no food constitutes a horror?

[Edited 2005-06-05 17:26:37]

User currently offlineOrion737 From , joined Dec 1969, posts, RR:
Reply 17, posted (8 years 10 months 2 weeks 5 days 17 hours ago) and read 6442 times:

Listen. I saw the tickets, she came with them before she left. Carrier was named as Excel and Code in and out XLA. The Viking, no-frills was a shock to her and from what she told me, all the other pax too!

User currently offlineEksath From United States of America, joined Aug 2004, 1265 posts, RR: 26
Reply 18, posted (8 years 10 months 2 weeks 5 days 17 hours ago) and read 6385 times:
AIRLINERS.NET CREW
ARTICLE EDITOR

"Heard Of Viking Charter Flight Horror"

.....I think i missed the horror part in the story
So was it the:

1) rear entrance
2) engine noise
3) blonde swedish FA
4) possible broken seat
5) fear of trapdoors hence inability to use toilet
6) other

.....can someone point me toward it?  confused 



World Wide Aerospace Photography
User currently offlineLuv2fly From United States of America, joined May 2003, 12090 posts, RR: 50
Reply 19, posted (8 years 10 months 2 weeks 5 days 16 hours ago) and read 6352 times:

Quoting Eksath (Reply 18):
"Heard Of Viking Charter Flight Horror"

.....I think i missed the horror part in the story
So was it the:

1) rear entrance
2) engine noise
3) blonde swedish FA
4) possible broken seat
5) fear of trapdoors hence inability to use toilet
6) other

.....can someone point me toward it?

I have to agree, also coming from a charter tour operator back ground it is not uncommon to have your carrier have to sub service from time to time. You do get what you pay for in this industry.



You can cut the irony with a knife
User currently offlineOrion737 From , joined Dec 1969, posts, RR:
Reply 20, posted (8 years 10 months 2 weeks 5 days 16 hours ago) and read 6348 times:

It was written tongue in cheek. Lighten up. I thought it might make you smile because it did when she told me the little narrative.

User currently offlineIwok From Sweden, joined Jan 2005, 1107 posts, RR: 0
Reply 21, posted (8 years 10 months 2 weeks 5 days 15 hours ago) and read 6276 times:

Quoting Eksath (Reply 18):

1) rear entrance
3) blonde swedish FA
4) possible broken seat

Ahhhhh.. The possibilities.  Wink

iwok


User currently offlineDutchjet From Netherlands, joined Oct 2000, 7864 posts, RR: 57
Reply 22, posted (8 years 10 months 2 weeks 5 days 15 hours ago) and read 6246 times:

The horror of this story is that it will probably end up on one of those British Consumer Shows and all of the passengers will demand compensation since the flight was not up to their standard. Can you imagine - no meal, no IFE and you had to pay for tea - the pax must have paid atleast 30 or 40 british pounds per person for the flight - they were certainly entitled to SkyBeds, champaegne and caviar.

And, how can pax be expected to fly on a long skinny plane with engines on the back? What is this world coming to?

Funny post by the way!


User currently offlineASMD80 From United States of America, joined May 2005, 126 posts, RR: 0
Reply 23, posted (8 years 10 months 2 weeks 5 days 11 hours ago) and read 4788 times:

Quoting Dutchjet (Reply 22):
And, how can pax be expected to fly on a long skinny plane with engines on the back? What is this world coming to?

It happens to me all the time. For some random reason, most of my flights with AS are on MD-80s.

Quoting Orion737 (Thread starter):
"I was starving, I hadnt had a meal at the airport because I thought we would get one on the plane as we had coming out. It never occured to me it would be a different airline. When we got bussed to the aircraft I though 'oh god' whats that' (refering to the Viking MD83 greeting her)

Viking does ops for Air Scandic, so that must be why this person was thinking this way. Read the remark of this photo:


View Large View Medium
Click here for bigger photo!

Photo © T Silgrim



Quoting Orion737 (Thread starter):

We were sat two rows from the back and Darren (her boyfriend) seat was like, really springy, and the woman at the back of him said 'that fellas got a rocking chair' The noise as we took off was really loud. I was very worried.

It's better to tell the person that MD-83s barely meet Stage III noise requirements. Dont worry, in the future there will be Stage IV hushkits for MD80 engines  Wink



Some things are actually better at 30,000+ feet...
User currently offlineIDAWA From Italy, joined Aug 2004, 303 posts, RR: 0
Reply 24, posted (8 years 10 months 2 weeks 5 days 10 hours ago) and read 4592 times:

I understand that your friend's experience may have been frustrating and disappointing, but I think that the "flight horror" definition is exaggerated.

If crap service is the horror, how would she call having been aboard SAS flight 751 in 1991?



Even if everybody survived, this is what I call a flight horror!

I-DAWA



Flown on: 319, 320, 321, 340, 727, 737, 747, 757, 767, 777, DC9, D10, M11, M80, 146, EM2, BEH, CRJ, DH8, L4T.
25 Aviationwiz : Maybe in the airline & service categories, because that's obvious, but obviously not in the aircraft category. Sure she noticed a change from your av
26 Wjcandee : She started freaking when she had to take a bus to the plane. Otherwise, she never would have noticed a thing.
27 FlyingTexan : Tell your friend thanks for the laugh! This is classic. Yea. This reminds me of when passengers start freaking out when entering an ERJ. ‘OMG – it
28 AR1300 : Actually that door is for airports that lack jetways.Most airports didn't have them when the MD was designed.Like thae ones that pop out of the fusel
29 ASMD80 : The tail exit cannot be used in a water landing/ditching.
30 Type-Rated : It sounds to me like she was having an anxiety attack. The more things she noticed, the more "frightened" she became. I just can't believe that she wa
31 JGPH1A : Ermmm, yes. Wow, a real horror story, I shan't sleep for weeks ! The stewardess was BLONDE ? OMG - alert the media ! When I saw the topic I was imagin
32 ASFlyer : This whole thread is so amusing. Perhaps this person shouldn't have caviar taste with her cheez whiz and wheat thins budget.
33 Wjcandee : I'm pretty sure that the guy was being funny. As in, "Tell her it's much safer on one of those little planes because they get to the ground faster wh
34 BCAL : Reminds me of the time when I was much younger and refused to book a holiday to Corfu, as the flight was operated by a Dan-Air Comet 4B. Instead I boo
35 JGPH1A : WHYYY ?? I'd have given my eye-teeth to fly on a Comet ! Was this before you became an anorak ?
36 BCAL : Well before I became an anorak, and also because of a bad experience in a Comet when the cockpit window cracked at cruising altitude. Eventually real
37 Post contains images Cornish : God grief - you think that's a horror story? I had to fly all the way back from SIN in economy over the weekend - now that's a horror story for someon
38 Post contains images JGPH1A : Oh the humanity ! Write to the Daily Mail at once, and "Watchdog". Poor sausage
39 Post contains images Cornish : The letters have already been posted How dare SIA not upgrade me to first class when I only paid economy - don't they know who I am?? I urge everyone
40 Post contains images JGPH1A : Apparently they do
41 Post contains images Cornish : Well they didn't bump me off (a completely full flight) so perhaps they don't after all
42 Post contains images JGPH1A : Silly SIA. They'll learn
43 Post contains images Jafa39 : Was it NOTW or the Star that ran the story about a double-decker bus on the moon? I think NOTW, if I remember correctly, would only run the Viking st
44 BCAL : It was the newspaper called Sunday Sport, if I remember correctly, that published this story. They also claimed Margaret Thatcher was really an alien
45 Post contains images Cornish : I don't remebe rthe double decker bus but I do remember the World war 2 bomber on the moon - complete with picture of a B17 parked on it Or she'd sle
46 Post contains images BCAL : Who is this David Beckham...of which airline is he the chairman?
47 Post contains images Cornish : I think its called flyEgo or something similar
48 Post contains images Solnabo : I think Beckham is called the "Big Dipper" in España.......... Micke//SE
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