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I Successfully Requested A 757 Reg# Be Scheduled!  
User currently offlineBirdwatching From Germany, joined Sep 2003, 3767 posts, RR: 51
Posted (8 years 10 months 1 week 3 days 12 hours ago) and read 9830 times:

It is amazing! I never would have thought this would work, but it did!

After flying two transatlantic round trips on Icelandair within a year, I noticed that I had flown on pretty much all of their 757 aircraft except four! Naturally I hoped that I would be flying on one or two of the missing ones. After doing some research, I knew I wouldn't be flying on 2 of the 4, since one of them is a -300 and thay don't use them on FRA or JFK legs, and the other one is a Y class only cabin, so this one wouldn't be flying either. So this left me to hope for TF-FIP "Leifur Eiríksson" and TF-FIO "Valdis"!


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First I thought I might write them an email to ask which plane was scheduled, but this wouldn't have changed anything really, what difference did it make to know the reg# three days before or at the airport.
So I decided to ask for that specific plane to be scheduled! I dug up all kinds of email ad's on their website (sales, reservations, ff program...) and hoped one of them could forward my message to scheduling or operations. This was 10 days before the flight. Here's what I wrote:

---
Dear Ladies and Gentlemen,
Could you please forward this email to Icelandair Operations?
Thank You!
---
Dear Ladies and Gentlemen at Icelandair Operations!

I have enjoyed flying across the Atlantic on Icelandair a couple of times in the last year, on 6 different 757 aircraft on New York - KEF - Frankfurt routes. Once I have even stopped in Iceland to visit this beautiful country for a week.

I have a question: I am an aviation enthusiast, and I think it is very interesting that with only two round-trip flights from Europe to North America, you can almost fly with the entire Icelandair Fleet! The next time I will be flying FRA-KEF-JFK on June 2, on your flights 521 and 615.
Until today, I have flown on all your 757 aircraft except TF-FIJ, TF-FIK, and TF-FIO.

Is there any chance I might be flying with one of these airplanes next week? If not, and if it doesn't make any operational difference, would there be any chance to schedule one or two of them for my flights?

Thank you very much! Takk! And thank you for all the wonderful flying experiences on Icelandair!
---

OK so I sent this, and I didn't expect anything to happen really. But then, less that 24 hours later, I received this email from Scheduling:

---
Dear Mr Kupke!

I have scheduled TF-FIJ to operate the Frankfurt-Keflavik flight on the 02 June and then I have scheduled TF-FIO to operate Keflavik-New York 02 June, but unfortunately we can not promise that this is going to stay like that. We do move our flights from one aircraft to another according to bookings and arrival times, And because Frankfurt is one of our first flights from Keflavik in the morning we will have to use one of the first aircraft's to arrive so we do not have any delays.
We will probable not be using TF-FIK on those routes that day because of the bookings, TF-FIK has a different interior and fewer seats.
---

To make things perfect, I was given a business class ticket at check-in... With the remark "UPG FQTV" printed on it, even though I had just joined the ff club 2 weeks before!

What a great experience, and how lovely to see that small airlines can be REALLY flexible to their customer's demands, even if they are completely crazy! Way to go Icelandair!


All the things you probably hate about travelling are warm reminders that I'm home
84 replies: All unread, showing first 25:
 
User currently offlineStarlionblue From Greenland, joined Feb 2004, 16908 posts, RR: 67
Reply 1, posted (8 years 10 months 1 week 3 days 11 hours ago) and read 9800 times:

That is f***ing amazing.....

As for being crazy, it probably didn't cost them a cent apart from some planner time.



"There are no stupid questions, but there are a lot of inquisitive idiots."
User currently offlineFLY2HMO From , joined Dec 1969, posts, RR:
Reply 2, posted (8 years 10 months 1 week 3 days 11 hours ago) and read 9778 times:

Wow, thats the nicest thing ever an airline has done for a passenger. Way to go Icelandair!!!  praise   hyper 

User currently offlineIADBGO From United States of America, joined Dec 2004, 206 posts, RR: 0
Reply 3, posted (8 years 10 months 1 week 3 days 11 hours ago) and read 9767 times:

That is pretty remarkable. Although as you say they are a small airline...so that small size probably made it easier for them to accomidate your request. I'm sure the upgrade was a nice thing for them to throw in as well.

IADBGO


User currently offlineBirdwatching From Germany, joined Sep 2003, 3767 posts, RR: 51
Reply 4, posted (8 years 10 months 1 week 3 days 11 hours ago) and read 9745 times:

Quoting Starlionblue (Reply 1):
As for being crazy, it probably didn't cost them a cent apart from some planner time.

Actually, that is true. I think the reason why they did it so easily was because all their 757s are the same interior, and all leave KEF at the same time and come back at the same time.



All the things you probably hate about travelling are warm reminders that I'm home
User currently offlineStirling From Italy, joined Jun 2004, 3943 posts, RR: 22
Reply 5, posted (8 years 10 months 1 week 3 days 11 hours ago) and read 9733 times:

That is one great story!

 Smile



Delete this User
User currently offlineSabena332 From , joined Dec 1969, posts, RR:
Reply 6, posted (8 years 10 months 1 week 3 days 11 hours ago) and read 9717 times:

Simply amazing! This is what I call really great customer service!

Way to go Icelandair!

Patrick


User currently offlineAntiuser From Italy, joined May 2004, 657 posts, RR: 1
Reply 7, posted (8 years 10 months 1 week 3 days 11 hours ago) and read 9691 times:

Wow, that's great. It shows they really do care for their passengers.
I wish I was as lucky as you... last year I wrote AA Ops to try and get the reg of the 772 I took on GIG-GRU-JFK and they said they couldn't disclose the reg for "security reasons". Yeah, right...



Azzurri Campioni del Mondo!
User currently offline3201 From , joined Dec 1969, posts, RR:
Reply 8, posted (8 years 10 months 1 week 3 days 10 hours ago) and read 9536 times:

Quoting Antiuser (Reply 7):
they said they couldn't disclose the reg for "security reasons".

We need a new thread for the most outrageous thing an airline claimed was a security issue. Has anyone yet been told they can't have the whole can of Coke for security reasons?

Birdwatching -- I have to agree, this is truly impressive. Given the scheduling issues of total hours for both airframes and engines, etc. -- plus the fact that this actually *could* have been a security issue! -- I would never have believed they'd do anything like this. (I guess it's possible you were just lucky with what they had scheduled and were pulling your leg, but it's a lot more fun to ignore that!) Nice way to get an upgrade, too.  Smile


User currently offlineLuv2fly From United States of America, joined May 2003, 12090 posts, RR: 50
Reply 9, posted (8 years 10 months 1 week 3 days 10 hours ago) and read 9520 times:

This story brought a smile to my face. Way to go.


You can cut the irony with a knife
User currently offlineSquirrel83 From , joined Dec 1969, posts, RR:
Reply 10, posted (8 years 10 months 1 week 3 days 10 hours ago) and read 9488 times:

Congratulations, that's quite amazing but none the less VERY VERY AWESOME . . WOW!

User currently offlineBoogyJay From France, joined May 2005, 490 posts, RR: 4
Reply 11, posted (8 years 10 months 1 week 3 days 10 hours ago) and read 9485 times:

You lucky man. Don't you feel a bit like a Sheikh?

 snooty  With a very posh accent "Valet, could you organise my next trip on Reg# XXX please?... And install the new UPG FQTV seat of course..."


User currently offlineUSAFHummer From United States of America, joined May 2000, 10685 posts, RR: 53
Reply 12, posted (8 years 10 months 1 week 3 days 10 hours ago) and read 9474 times:

Great work Birdwatching...customer service like that is just amazing, and far above what I'd ever expect from any airline...congrats!

Greg



Chief A.net college football stadium self-pic guru
User currently offlineKaniksu From United States of America, joined Apr 2005, 202 posts, RR: 0
Reply 13, posted (8 years 10 months 1 week 3 days 9 hours ago) and read 9446 times:

That's pretty amazing... I doubt any US airline would do that  Wink

User currently offlineLeonB1985 From , joined Dec 1969, posts, RR:
Reply 14, posted (8 years 10 months 1 week 3 days 9 hours ago) and read 9414 times:

What great customer service! Can't think of [m]any other airlines who would even acknowledge such an email, let alone take any notice of it and 'action' your request. Nice work Icelandair! Big grin

User currently offlinePictues From Canada, joined Nov 2004, 246 posts, RR: 0
Reply 15, posted (8 years 10 months 1 week 3 days 9 hours ago) and read 9406 times:

My dad did that once with Air Canada, he wanted to fly on fin 264, the one painted in TCA Colours, so he phoned Ops and they put a note on it and said he would try to schedule it and it was scheduled on the flight. of course he woirks for AC, that is why he had the number, but even AC has done it.

User currently offlineHomer71 From United States of America, joined Jul 2001, 2239 posts, RR: 15
Reply 16, posted (8 years 10 months 1 week 3 days 9 hours ago) and read 9350 times:

That is truly amazing.

I'm going to email CO to see if they can get Peter Max for my trip to LGW next month...  Wink



"On spaceship earth there are no passengers...only crew."
User currently offlineNewark777 From United States of America, joined Dec 2004, 9348 posts, RR: 30
Reply 17, posted (8 years 10 months 1 week 3 days 9 hours ago) and read 9344 times:


I'm going to email CO to see if they can get Peter Max for my trip to LGW next month...


With the way they juggle those 772's on all those routes, I doubt you would get very far. You never know, though.  Wink

Harry



Why grab a Heine when you can grab a Busch?
User currently offlineACdreamliner From United Kingdom, joined May 2005, 516 posts, RR: 1
Reply 18, posted (8 years 10 months 1 week 3 days 9 hours ago) and read 9346 times:

wow! yeah, thats really good. i might ask ask BMIbaby to do that in future i have so far only flown on one doubler, which i am told is now leaving the fleet anyway. In the last year i have flown:

BMI Baby Boeing 737 3L9 G-OGBE 5th November 2004 EMA EDI 26A
BMI Baby Boeing 737 59D G-BVZE 7th November 2004 EDI EMA 24F
BMI Baby Boeing 737 3L9 G-OGBD 15th December 2004 EMA EDI 21F
BMI Baby Boeing 737 59D G-BVKB 9th January 2005 EDI EMA 21A
easyJet Boeing 737 36N G-IGOK 26th January 2005 EMA EDI 16C
easyJet Boeing 737 33V G-EZYT 5th Feburary 2005 EDI EMA 13A
BMI Baby Boeing 737 3Q8 G-TOYC 18th March 2005 EMA EDI 24F
BMI Baby Boeing 737 37Q G-ODSK 16th April 2005 EDI EMA 24F
BMI Baby Boeing 737 37Q G-ODSK 22nd May 2005 EMA EDI 14A
easyJet Boeing 737 36N G-IGOR 26th May 2005 EDI EMA 12B


so hope to fly in some more of the G-TOY? aircraft. i think they are up to E now?



Where are you going?
User currently offlineEGGD From United Kingdom, joined Feb 2001, 12443 posts, RR: 36
Reply 19, posted (8 years 10 months 1 week 3 days 9 hours ago) and read 9250 times:

Wow, that's pretty amazing. Good job Icelandair! I had a pretty average experience flying with them, although they did let us change seats from the ones we were sitting in because we had the seat next to the door (not a very nice place, right next to the lavatories/bulkhead too).

User currently offlineLipeGIG From Brazil, joined May 2005, 11365 posts, RR: 59
Reply 20, posted (8 years 10 months 1 week 3 days 8 hours ago) and read 9201 times:
AIRLINERS.NET CREW
FORUM MODERATOR

Really amazing!
That's why I think Birdwatching will fly Icelandic for ever. A single, smart and polite answer to the customer that is much than a single upgrade.

Expect all airlines could see this example.

Regards,
Felipe



New York + Rio de Janeiro = One of the best combinations !
User currently offlineLHB727230Adv From Germany, joined Mar 2005, 255 posts, RR: 0
Reply 21, posted (8 years 10 months 1 week 3 days 8 hours ago) and read 9159 times:

Unbelievable, lucky you Birdwatching. I wish other airlines would use this as an example and do the same.

Cheers,
Alex  bigthumbsup 


User currently offlineWorldXplorer From United States of America, joined Feb 2005, 381 posts, RR: 0
Reply 22, posted (8 years 10 months 1 week 3 days 7 hours ago) and read 9036 times:

That is one of the coolest stories I've heard in a long time.

If I could, I would add Icelandair to my respected users list. They definitely earned it!

WorldXplorer


User currently offlineVatveng From United States of America, joined Jan 2004, 920 posts, RR: 1
Reply 23, posted (8 years 10 months 1 week 3 days 7 hours ago) and read 9024 times:

Quoting 3201 (Reply 8):
Has anyone yet been told they can't have the whole can of Coke for security reasons?

You know... even a person of my limited hand strength can bend a Coke can and make pointy and even sharp edges...  stirthepot 


User currently offline3201 From , joined Dec 1969, posts, RR:
Reply 24, posted (8 years 10 months 1 week 3 days 6 hours ago) and read 8958 times:

Quoting Vatveng (Reply 23):

You know... even a person of my limited hand strength can bend a Coke can and make pointy and even sharp edges...

OK -- you make one of your pointy coke cans and I'll meet you in a dark alley with a ball-point pen and my spare laptop battery.  Silly


25 Avek00 : Actually, it's a VERY valid security issue. Some airports actually have rules/law on the books banning photographs of aircraft tail registrations, th
26 Post contains images ContnlEliteCMH : Yeah? I'll show up with my CD shards and we'll have it out! It's a rumble, I tell you! A RUMBLE!!!
27 Planemannyc : THAT IS THE COOLEST STORY I HAVE READ ON A.NET. Congratulations! I have to say that Icelandic people are among the friendliest. When I flew on Iceland
28 9V-SVC : I tried emailing to TG To schedule HS-TEK on one of my routes , BKK-PVG . They were courtesy enough to reply me explaining that the route plans for ev
29 DeltaMIA : I am guessing they have gained themselves a loyal customer.
30 Trekster : WOW Great story, they must really love there pax to do that. I remember last year i emailed QF to ask if i could get the rej of all the lanes i had (a
31 IslipWN : AMAZZZZZZING!!! Joe
32 NZ1 : Just out of interest, why is it a security issue. What does it matter if you know the rego of the aircraft you are flying. I mean, the info is so eas
33 BNE : Great story, thanks for posting it.
34 IanatSTN : Wow, with an upgrade as well! Congratulations, and thanks for posting! Cheers, Ian.
35 BestWestern : There are still aviation people running airlines. What a nice story.
36 Startknob : What a great amazing experience - WOW. Congrats to you and Icelandair! Question to the A.net staff: Is it possible to make a section on A.net for "Exc
37 Ahlfors : I think in the US, this would be the guaranteed way to NOT get a certain reg#. For "security reasons" of course.
38 Tolosy : Thumbs up for Icelandair !!!
39 Post contains images Icelandair : Well, you could add me instead although I gotta admit that I had nothing to do with it Our fleet consisting of basically only 752 is indeed a great a
40 Atco2b : Im gonna try that with BA... Bring on World Tails!!
41 IDAWA : And I do, too! I-DAWA
42 Santhosh : Thats amazing. Enjoy the flight and have a great time. Regards George
43 Planespotterx : I guess its pretty amazing Icelandair even took the Email seriously lol, I guess they want customers to "experience" what its like on all aircraft, I
44 Miami1 : Birdwatching - I hope that you send a HUGE thank you to Icelandair for their efforts and perhaps mention Icelandair to your friends and family in the
45 757MDE : Excellent customer service from Icelandair I'm really glad to know there are still Airlines that actually care for their customers. This bought a smil
46 LH526 : Hi Sören, great to hear from you. I was kinda proud having met you in FRA with my first words being "It's TF-FIJ". Great to have finally met you! Wha
47 Post contains images Cyclonic : Wow, that is so cool! WAY TO GO!! Well done Icelandair!
48 Post contains images Birdwatching : Hi Mario! Yeah I'll call you tonight! Damn Fraport... So much money... And all because of me... Well, I brought you some safety cards from FI and AC,
49 Nycfuturepilot : I am very impressed, thats the way airlines should treat their customers (maybe not always that nice but still well) because i am sure that they have
50 Post contains images Cornish : Used to deal with the Icelandair people a lot - and apart from being lovely people, they also came across as real enthusiasts about our industry - som
51 Ultrapig : Sorry to disappoint you-they just change the registration number and name on the plane to make you thing you flew on the plane.
52 DL021 : Terrific story, and one that ensures I'll try to fly Icelandaire.
53 Post contains images Udo : Which airports? Exactly, the idea of banning pictures of registrations is just plain stupid. As if terrorists were interested in aiming at one certai
54 PVD757 : I might have missed it in here, but they schedule the tail numbers you were looking for or not???
55 Birdwatching : They did, this is the whole point... See the thread title...
56 Morvious : Incredible, and an example for the rest!! Iceland Air has won a customer for ever I guess!! Good job.
57 USAFHummer : Care to tell us which airports have such a rule that you are aware of and cite it, please? Thanks, Greg
58 Post contains images Lindy : Good to know that you can schedule airplanes with Icelandair too. I did it twice in the past with two US airlines that operate B757. I wont meantion a
59 NWA : This is why the US airlines have a lot of catching up to do. You should have seen the hassel I was givin when I asked to see the cockpit AFTER a fligh
60 Antiuser : What? No, seriously, how is that a security risk? How come all aircraft are required to have the registration on the fuselage, then? If I hadn't been
61 Meister808 : That is positively amazing. Not only does FI have Birdwatching as a loyal customer, I think they can count a number of us in as well. I know, after th
62 AlitaliaMD11 : I am amazed! I just sent an email to Iberia kind of saying the same thing. I will post it IF Iberia replies!
63 SK A340 : I've said it before; Icelandair is a really professional airline, yet it feels very informal and friendly. My own experiences and stories like this on
64 AF-A319 : I once heard about a guy so passionate about the Bombardier DASH-8s that he was invited by a certain airline (can't remember its name) on a delivery f
65 Post contains images Maury : Right on, Birdwatching, and Icelandair too. Doesn't it go to show: good customer service usually costs little or nothing and creates amazing rewards a
66 Post contains images NWADC9 : No, but they can't give the whole can of Sprite because... ...then wine comes, and JESUS JUICE!!!!!!!! Dang, I need to bury these MJ jokes in the san
67 Post contains images Longhaulheavy : This is great. If I didn't live near ORD, I'd definitely consider Icelandair for flights to Europe. Then I'd take them up on one of their stopover off
68 Bearcuban12 : i see about 20 different people saying ..... " WOW! THAT'S AMAZING!!!!!" What a load of Bollockssss..... Birdwatching..... You said that you had flown
69 Skyguy : At least the smaller airlines listen to your requests and respond accordingly. Try sending that kind of email to some US airline, chances are you won'
70 Skyguy : Bearcuban12 - just because that's the way LH does things, according to "GERMAN" way of thinking and system, does not mean that ALL airlines ALL OVER t
71 Birdwatching : Wow, Bearcuban12, way to bitch around in the forums! This was a peaceful thread until you entered! OK, you have worked in an airline, does this put yo
72 GoAllegheny : Birdwatching, count me as a muppet. Even if it is possible that Icelandair didn't schedule the airplanes just for you , the facts are that it: 1) resp
73 Post contains images Dazed767 : Pretty cool story. I was waiting for a WN flight once (I knew I was on a -500), and asked the agent which plane it was, and her response was "I cannot
74 Lindy : Why not? Top 4 US airline did it for me. They have almost 100 Boeing 757s. I picked the flight, date and time. That particular showed up. Because of
75 Post contains images Apuneger : What an amazing story indeed. Thanks for sharing that one with us. Pretty amazing...you made my day. Next time I go to LHR I'll call Qantas and JAL to
76 Post contains images Udo : Better read again what exactly he wrote before attacking him... You call that "GERMAN way" just because one individual - apparently not even German -
77 Birdwatching : Guys, calm down. We need to keep in mind that national security / terrorism threat is a little different in Iceland and the US. The Scandinavian count
78 Birdwatching : Yeah, let's request Peter Max for Saturday's ZRH Airliners.net meeting!
79 BR715-A1-30 : Does it have to be dark.. I'm afraid of the dark. signed, Vatveng
80 Malaysia : I was once on a QF flight and it was night and I forgot the reg at departure so I asked the F/A inflight and she said she had no idea what the registr
81 Aa757first : Please, for the amusement for all of us, expand on that statement. Change what schedule? All a fleet scheduler probably had to do was enter what rout
82 Post contains images Bmi : hi i once emailed virgin atlantic asking for g-vxlg on my flights to the states who replied with because ure outbound flight is only tomorrow, theres
83 Post contains images Airbuseric : JAL fleet schedule are pre-planned for 14 days, so I doubt if you'll get your requests They've to mess around the whole schedule for you in that case
84 Birdwatching : In this case the Icelandair plane was probably also planned for some time before, it's just that it doesn't really make a difference to them to chang
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