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SkyTeam Consumer Report  
User currently offlinePVD757 From United States of America, joined Aug 2003, 3418 posts, RR: 16
Posted (9 years 5 months 2 weeks 1 day 23 hours ago) and read 1553 times:

According to April 2005 USDOT stats, the combination of CO/DL/NW didn't do so well with their passengers (they rank the 19 largest airlines):

A. highest % of canceled flights (avg = 1.3%):

1) ASA (DL conx partner) 3.8%
3) Comair (DL conx partner) 2.0%
6) Skywest (DL conx partner) 1.8%
7) DL 1.8%
11) COex .8%
12) NW .7%
18) CO .2%

Most total canceled flights:
1) DL 1016
3) ASA 950
4) Skywest 774
6) Comair 641
9) NW 317
16) CO 52

(further break downs of the causes of the delays is available)

CO/NW did much better than DL and partners.

B. Mishandled bags per 1000 passengers (5.18 avg for all):

3) CO 3.05
11) NW 3.72
14) DL 6.51
16) Skywest 8.26
17) Comair 9.83
19) ASA 15.75

CO was good, NW not too bad, DL & friends just poor.

C. Involuntary denied boardings (1.11 avg for all) per 10,000 pax:

6) Skywest .70
11) DL 1.06
12) Comair 1.08
15) NW 1.70
16) ASA 2.68
17) CO 3.01

ASA and CO had problems here...

D. Consumer complaints (there were 504 total):

(AA had the most with 87 and the most "customer service" related ones)

DL 72
NW 46
CO 37
ASA 9
Comair 7
Mesaba 5
Pinnacle 5
Skywest 6

Thats 187 out of 504 or 35.7% of the total complaints - not too bad really.

DL had the most "flight problem," "res/tkt/boarding," and "baggage" related complaints.

NW had the most "oversales, "fares," and "disability" related complaints.

Complaints per 100,000 pax (.79 is the avg):

2) COex .16
5) Skywest .46
7) Comair .63
13) ASA .90
14) NW .94
15) DL .95
17) CO 1.04


DISCLAIMER:

I'm not "for or against" any of these airlines, just presenting the facts to make for some discussion. I just happened to notice the Skytema members didn't rate too well in the latest report...

4 replies: All unread, jump to last
 
User currently offlineJohn From United States of America, joined Sep 1999, 1374 posts, RR: 5
Reply 1, posted (9 years 5 months 2 weeks 1 day 17 hours ago) and read 1431 times:

While you're on a roll here PVD, how did the Star Alliance rate?  Wink

User currently offlineIkramerica From United States of America, joined May 2005, 21562 posts, RR: 59
Reply 2, posted (9 years 5 months 2 weeks 1 day 16 hours ago) and read 1383 times:

Why is COex broken out in some areas but not in others?


Of all the things to worry about... the Wookie has no pants.
User currently offlinePVD757 From United States of America, joined Aug 2003, 3418 posts, RR: 16
Reply 3, posted (9 years 5 months 2 weeks 1 day 7 hours ago) and read 1282 times:

Not 100% sure. There were clearly listed in the consumer complaints areas, but not in the on-time areas...

John, I'll have to do that (Star Alliance) on Monday...


User currently offlineTGV From France, joined Dec 2004, 874 posts, RR: 20
Reply 4, posted (9 years 5 months 2 weeks 1 day 7 hours ago) and read 1293 times:

Strange listings if you ask me: sometimes being number 1 means the "best", and sometimes it is "the worst".


Avoid 777 with 3-4-3 config in Y ! They are real sardine cans. (AF/KL for example)
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