N62NA From United States of America, joined Aug 2003, 4593 posts, RR: 7 Posted (9 years 5 months 3 weeks 2 days 15 hours ago) and read 1762 times:
Being that it is the beginning of a new month, I stopped by the CO website to see what the meals were on the international flights this month. Unfortunately the page with the meal choices was not working, so I emailed the website support over at continental.com and within 1 hour I got the following, personalized email reply from them:
Yes, it appears the page just refreshes itself when you click on a
country. We appreciate your bringing this to our attention and will alert
our Web Product Team.
We will have to recommend that you check back later regarding menu
details in BusinessFirst. We apologize for any inconvenience.
Thank you for choosing continental.com.
I was totally shocked that on a Saturday evening (at least here in Miami) on a major holiday weekend that they had somebody there to reply to my inquiry so quickly.
I wonder if any other airline has such an excellent website support staff available.
AKelley728 From United States of America, joined Dec 1999, 2194 posts, RR: 5
Reply 3, posted (9 years 5 months 3 weeks 2 days 14 hours ago) and read 1687 times:
Quoting N62NA (Thread starter): I was totally shocked that on a Saturday evening (at least here in Miami) on a major holiday weekend that they had somebody there to reply to my inquiry so quickly.
I've heard on other CO forums (especially flyertalk.com) that the co.com support staff is the 'elite' customer service staff that CO has; so it's not surprising that you got excellent service from this support group.