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Www.united.com...Join Milage Plus Or Screw You  
User currently offlineEjmmsu From United States of America, joined Oct 2004, 1692 posts, RR: 0
Posted (9 years 4 weeks 1 day 6 hours ago) and read 11408 times:

For simplicity in my travels, for each of the major alliances (Star, Skyteam OneWord), I have "home-base" frequent flier account, as follows....

Skyteam NW
Star US
OneWorld AA


I just recently booked my first flight on UA, and obviously applied my US F.F. number. This reservation was done on expedia.com.

Expedia was very vague about seat assignments, so I decided I would go straight to the source to make sure I got the seats I wanted. The simple thing to do would be to go to www.united.com, pull up my reservation, and select my seats. I've done this many times with DL, CO, NW, and AA. On their websites, all you need is your record locator and your last name, and the reservations are easily pulled on the website.

Therefore, I happily logged on to www.united.com. Much to my dismay, I looked everwhere to find a place on the website to pull up my itenerary. Everywhere I looked it required me to enter my Milage Plus number. Of course, I don't have a milage plus number, and I will never get one. It makes much more sense to consolidate those miles with my US account.

To make a long story short, I spent about 30 mins trying to figure out how to pull my reservation up. I then called the telephone number for United.com, and waited on hold for about 30 mins or so. Then, I was told quite unapologetically that I can not, and will not ever be able to pull up a reservation without a MilagePlus membership. I explained to them that I was a member of US, and I had no need for a membership. I was basically shown the door by the individual on the phone.

As far as I know, UA is the only airline that requires you to have a F.F. account with them in order to view and change your reservation online. This is terribly inconvenient to individuals like me with F.F. accounts on other Star airlines.

I know many of you will say that I am overreacting, but being able to manage my reservations online is very important to me, and as far as I know, UA is the only domestic airline that has this policy.


Will somebody who works for UA please tell the company that this policy is very inconvenient !


"If the facts do not conform to the theory, they will have to be disposed of"
45 replies: All unread, showing first 25:
 
User currently offlineHAMAD From United Arab Emirates, joined Apr 2000, 1159 posts, RR: 7
Reply 1, posted (9 years 4 weeks 1 day 6 hours ago) and read 11390 times:

Delta Used to be the same way until some time two years ago. United Still requires it. Just assign the seats over the phone.
if i wasn't wrong, recently u still can check in online if u don't have a mileage plus number, u couldn't do that before



PHX - i miss spotting
User currently offlineMrniji From , joined Dec 1969, posts, RR:
Reply 2, posted (9 years 4 weeks 1 day 6 hours ago) and read 11383 times:

Quoting Ejmmsu (Thread starter):
I know many of you will say that I am overreacting, but being able to manage my reservations online is very important to me, and as far as I know, UA is the only domestic airline that has this policy.

No you are not overreacting. It is annoying that certain companies want you to subscribe to their entire product family in order to enjoy benefits.

On the other side, at least it is possible to to your own seat reservation. When I travelled recently here in Asia-Africa, no way! They rather have the talent of givuing the most spacious seats to the smallest and keeping us tall people in the middle!

Nut basically agreed.. UA does not seem customer-friendly here, maybe one of many reasons inter alia why their shape is so bad.. customer-friendliness results in better business in the end (though my experience with UA Check-in staff in particular was excellent!)


User currently offlineUadc8contrail From United States of America, joined Sep 2003, 1782 posts, RR: 9
Reply 3, posted (9 years 4 weeks 1 day 6 hours ago) and read 11377 times:

EJMMSU,
Its a no brainer that ual has it out for YOU and no one else,,,,you have some how pissed off glenn tilton and now you must face the music in the form of no frequent flyer mileage at all and for you to even think of it is blastfamy.. Smile



bus driver.......move that bus:)
User currently offlineEjmmsu From United States of America, joined Oct 2004, 1692 posts, RR: 0
Reply 4, posted (9 years 4 weeks 1 day 5 hours ago) and read 11368 times:

Quoting HAMAD (Reply 1):
Just assign the seats over the phone.

Thank you HAMAD, I did in the end resort to calling, since it was my only option.

However, this is how it went down.

Well, after listening to some menues, and pressing some numbers, I finally got to an automated "person". Well, after five tries, I was unable to impart to this automated "person" what my record locator was. (I said "B as in Bill" as clearly as I could, but it kept recognizing it as a "D"). So, I was put on hold for a while, then got to talk to an agent.

I am very respectful of other cultures, and I have some good friends from India that I have met during my studies. However, the Indian reservation person I got was not proficient enough in English for her job. Once I was able to impart to her that I wanted to select my seats, she basically just asked if I wanted Aisle or Window. I said window, and she said, "OK, Done".

If I were able to use the website, I would have been able to easily select the EXACT seat I wanted, and It would have taken me 3 minutes instead of 20 minutes.

The website is so much more convenient than the phone......I wish UA would let ALL their customers use it. I paid just as much for my flight as someone with a MilagePlus account.......



"If the facts do not conform to the theory, they will have to be disposed of"
User currently offlineHAMAD From United Arab Emirates, joined Apr 2000, 1159 posts, RR: 7
Reply 5, posted (9 years 4 weeks 1 day 5 hours ago) and read 11343 times:

yeah, i noticed something like u said about United, i have flown them, they are a nice airline, but sometimes i just don't understand the attitude thing whether on the ground, inflight, or on the phone. its not that i face it every time, i have had Awesome flights on them, but a lot of times if u call, or go to the airport, u just sense some kind of attitude. i love them on domestic, but come to international, God knows, no comment here


PHX - i miss spotting
User currently offline777boy From United States of America, joined Jun 2000, 287 posts, RR: 0
Reply 6, posted (9 years 4 weeks 1 day 5 hours ago) and read 11296 times:

Is there even a way to change seats on the web if one is a Mileage Plus member? I do all my mom's travel on UA (she's premier exec.) and I always have to call to change the seats. Only time I see to change the seats online is when checking in.

I myself am an AA Platinum and I find the website to be an invaluable tool. I've been know to change my seats three or four times and the website makes it so easy.


User currently offlineAviationwiz From United States of America, joined Apr 2004, 962 posts, RR: 4
Reply 7, posted (9 years 4 weeks 1 day 3 hours ago) and read 11170 times:

Thanks, I'll stick to the likes of NW and SA. NW allows me to do it online, or by phone, and they will be really specific like I want them to when assigning my seat, or, with SA, they too are very specific seat wise on the phone for me. Only problem with SA is that depending on the time of the day, the wait time can be rather long, while NW is normally 2 minutes or so tops on hold.

Also, most automated machines like these allow you to just hit '0' and it will get you a real live person.

[Edited 2005-07-04 12:23:03]


Proudly from the Home of the Red Tail.
User currently offlineGilesdavies From United Kingdom, joined Dec 2003, 3006 posts, RR: 2
Reply 8, posted (9 years 4 weeks 1 day 2 hours ago) and read 11144 times:

US Airways are an absolute shambles in the UK/Europe they don't provide any facility for foreigners to book flights on there routes. They are the only US carriers which operates to the UK that doesn't offer the facility!

When you ring their UK reservations department they want to charge you some pathetically expensive fare due to the fact that the flight they are offering is not an "internet deal" flight.

I either have the choice of going to their USA website and paying the fare in US Dollars but not receiving the consumer protection I would receive if booked on a UK website and also have to pay my credit card company a fee of 2% for booking it in a foreign currency to convert back to pounds.

I usually then end up booking on Expedia.co.uk which offers competitive fares and good prices they ask for your frequent fliers number and bring a plan of the airplane up giving you a choice of seats to sit at. But Expedia NEVER pass on your seat numbers or FF number to the airline so end up having to ring the airline to give them the details. This has happened to me when I have booked flights with them with BMI, Gulf Air, American and US Airways.


User currently offlineCatatonic From United Kingdom, joined Mar 2004, 1155 posts, RR: 3
Reply 9, posted (9 years 4 weeks 1 day 2 hours ago) and read 11126 times:

AA are good but I think u need an AAdvantage number to log in and see your reservation.


Equally Cursed and Blessed.
User currently offlineBurnsie28 From United States of America, joined Aug 2004, 7533 posts, RR: 8
Reply 10, posted (9 years 4 weeks 1 day ago) and read 11004 times:

Quoting Ejmmsu (Thread starter):

As far as I know, UA is the only airline that requires you to have a F.F. account with them in order to view and change your reservation online. This is terribly inconvenient to individuals like me with F.F. accounts on other Star airlines.

I dont know if it is still this way, but UA used to require a MP number to check-in online.



"Some People Just Know How To Fly"- Best slogan ever, RIP NW 1926-2009
User currently offlineHalls120 From , joined Dec 1969, posts, RR:
Reply 11, posted (9 years 4 weeks 23 hours ago) and read 10922 times:

Rather than complaining on this board about UA's policy barring access to a booking record if you don't have a MP number, you might consider writing UA a letter expressing your concerns.

Years ago, I flew a particularly horrid PHL/FRA r/t on US. Mechanical breakdowns, rude F/A's and no working toilets on the a/c halfway back to PHL. Instead of calling and berating a CSR, I wrote the airline's VP for customer service detailing my less than enjoyable experience. I got a nice letter in response, apologizing for the problems I encountered, and two $250.00 coupons for future US flights.

Venting might make you feel better in the short run, but a letter might yield concrete results.


User currently offlineAdam1115 From United States of America, joined May 2005, 63 posts, RR: 0
Reply 12, posted (9 years 4 weeks 23 hours ago) and read 10870 times:

You can't change you seats on UA's website no matter if you have a MP number or not.

You can select your seats when you book your travel, but you can't change them after the fact online.


User currently offlineCapt.Fantastic From United States of America, joined Aug 1999, 710 posts, RR: 0
Reply 13, posted (9 years 4 weeks 23 hours ago) and read 10852 times:

I'm sorry if I sound a bit cynical about this, but you are sounding like a spoiled brat of air travel. "Oh, poor baby can't get his desired seat assignment online - boo hoo hoo" ... What a monumental inconvenience! There is a very simple, old fashion solution to your dilemma - Pick up the telephone and talk an agent ... That's their job. My goodness, aren't there more serious things to cry about?

User currently offlineCatatonic From United Kingdom, joined Mar 2004, 1155 posts, RR: 3
Reply 14, posted (9 years 4 weeks 22 hours ago) and read 10831 times:

Quoting Capt.Fantastic (Reply 13):
I'm sorry if I sound a bit cynical about this, but you are sounding like a spoiled brat of air travel. "Oh, poor baby can't get his desired seat assignment online - boo hoo hoo"

Your trivialising a matter which is obviously important to him and many other people! I for one am happier with a seating assignment knowing that I am sat with the people I am travelling with. Some people prefer to be near a window as not to feel claustrophobic, some people need to be near a toilet or near sat in an isle seat for various reasons!



Equally Cursed and Blessed.
User currently offlineNonRevKing From , joined Dec 1969, posts, RR:
Reply 15, posted (9 years 4 weeks 22 hours ago) and read 10790 times:

Quoting Catatonic (Reply 14):
Your trivialising a matter which is obviously important to him and many other people!

No, he's right. It's a trivial thing. I mean honestly, people bitch about EVERYTHING. That's the problem with boards like this, and epinions, and flyertalk...It encourages rampant whining about every subject, with no results. Nothing is ever done because nothing is being said to the company.

Quoting Catatonic (Reply 14):
Some people prefer to be near a window as not to feel claustrophobic

Huh? I'm still trying to figure this out.

B


User currently offline727EMflyer From United States of America, joined Mar 2005, 547 posts, RR: 0
Reply 16, posted (9 years 4 weeks 22 hours ago) and read 10752 times:

Ejmmsu,
place not the blame with united, place the blame with expedia. I haven't booked through them before, but I know Travelocity and Orbitz provide seat maps for you to select from. The only time I have not been directed to a seat map with either is when the flight was very full and the agents needed control to keep the seating organized. In that case an airline's website would do no better.

And I do say that being a mileage plus member is quite grand!


User currently offlineCOERJ145 From United States of America, joined Jun 2005, 1421 posts, RR: 1
Reply 17, posted (9 years 4 weeks 22 hours ago) and read 10745 times:

I know its annoying, but i'd reccomend joining as many FF programs as possible, so if an airline requires an FF number, u can enter it. If u want credit for another account, just enter the number@ the airport.

-Jeff M


User currently offlineLH423 From Canada, joined Jul 1999, 6501 posts, RR: 54
Reply 18, posted (9 years 4 weeks 22 hours ago) and read 10732 times:

Quoting Mrniji (Reply 2):
No you are not overreacting. It is annoying that certain companies want you to subscribe to their entire product family in order to enjoy benefits.

I remember a few years back I was forced to join Air Canada Aéroplan in order to buy a ticket on their website. I found that very strange and figure I must have done something wrong. But I still have their Aéroplan card.

LH423



« On ne voit bien qu'avec le cœur. L'essentiel est invisible pour les yeux » Antoine de Saint-Exupéry
User currently offline1MillionFlyer From , joined Dec 1969, posts, RR:
Reply 19, posted (9 years 4 weeks 21 hours ago) and read 10714 times:

Quoting 777boy (Reply 6):
Is there even a way to change seats on the web if one is a Mileage Plus member? I do all my mom's travel on UA (she's premier exec.) and I always have to call to change the seats. Only time I see to change the seats online is when checking in.

You can only select seats at time of booking and during online check in

Quoting Burnsie28 (Reply 10):
I dont know if it is still this way, but UA used to require a MP number to check-in online.

not any more, all you need is your record locator, Credit Card number, or e-ticket number and last name and you can checkin online. (there is a drop down menu with these options on the easy checkin screen.

Quoting NonRevKing (Reply 15):
No, he's right. It's a trivial thing. I mean honestly, people bitch about EVERYTHING.

There are a lot of trivial things that are mentioned here, but if you travel all the time having a seat is peace of mind. Besides, all the other airlines in the US for the most part offer that service online so UA is hurting themselves with this practice.


User currently offlineSkymonster From , joined Dec 1969, posts, RR:
Reply 20, posted (9 years 4 weeks 21 hours ago) and read 10678 times:

I agree its very poor on the part of UA - you can't even see the seatmaps without joining MP (although it can be done on other sites). However, join MP so you get those facilities, and then when you arrive the airport to travel have them change your FF details to your US Airways account either at checkin or at the gate.

Andy


User currently offlineBicoastal From , joined Dec 1969, posts, RR:
Reply 21, posted (9 years 4 weeks 21 hours ago) and read 10676 times:

The guy books a cheapo fare on Expedia and expects the over the top service. You get what you pay for. Let's hope he sat in the back row, middle seat, next to the lav.
Sounds like the type of traveler, on whom flight attendants would like to spill a drink.


User currently offlineSpike From United Kingdom, joined Feb 2004, 1170 posts, RR: 5
Reply 22, posted (9 years 4 weeks 21 hours ago) and read 10662 times:

Human cargo and a waste of oxygen (in an emergency situation). The Crew that is. Note to self - spill large G&T on the crews shoes if they are stood nearby nagging someone about their 'tray table'.

User currently offlineDanny From Poland, joined Apr 2002, 3508 posts, RR: 2
Reply 23, posted (9 years 4 weeks 21 hours ago) and read 10628 times:

Another pointless UA bashing thread. Book at United.com and they will allow you to select seats without being MP member. Or simply call them and ask for seats. It's very simple.

User currently offline1MillionFlyer From , joined Dec 1969, posts, RR:
Reply 24, posted (9 years 4 weeks 21 hours ago) and read 10619 times:

Quoting Danny (Reply 23):
Another pointless UA bashing thread. Book at United.com and they will allow you to select seats without being MP member. Or simply call them and ask for seats. It's very simple

you can only select your seats at time of booking or check in. DL among others allow you to change your seats as much as you want, which is very helpful, especially within 72 hours of departure as upgraded pax's coach seats are released.


25 Skymonster : Danny - some of us don't have the choice to book at united.com, but a few clicks on the web after a booking is made is almost always easier than tryin
26 MidnightMike : This did not sound like a United bashing, but, rather somebody explaining the limitations with the UAL.com website. Now, I fly United and I have had
27 Post contains links Ejmmsu : First of all, Expedia is not an opaque-fare website like Hotwire or Priceline. The fare I paid on Expedia was EXACTLY the same as the fare on www.uni
28 1MillionFlyer : I book on Orbitz also many times, when I need to interline. On DL the Res shows up immeadiately from Orbitz, not UA, it takes like 20 minutes. These
29 Atrude777 : No you do not, my dad booked with travelocity.com on AA, and I was able to log in under his reservation and change seats. I have an account with AA s
30 MidnightMike : Expedia is not a cheapy service, Expedia is just about the same as a travel agency, in fact, you get charged a fee to use the services.....
31 United737522 : I don't even bother with talking to computers on the phone. Simply say 'agent' and pretty much whatever airline it is, it will transfer you to one. Se
32 1MillionFlyer : but you can only chose your seats once, and after that too bad unti check-in. Several of my cowrokers fly SFO-DEN every week and they got so disguste
33 Adam1115 : WHAT? F9's website is TERRIBLE! I think FINALLY you can chose your seats with them (this is NEW), but good luck, I've had so many duplicate bookings
34 1MillionFlyer : I have flow them every week since May 9th, 14 segments now, no issues with their webstie, no issues with duplicates, you can see the fares for differ
35 Post contains images Cactus739 : You know, Southwest Airlines lets you change your seat anytime after booking...      [Edited 2005-07-04 23:31:03]
36 Halls120 : Ejmmsu: "I simply expect the same general website options that are offered by all the other major carriers in the United States." Halls: If UA's web s
37 Jetdeltamsy : An understatement to be sure. Reserve the seats on the phone. Don't micromanage your PNR.
38 Post contains links SATX : No kidding... People Are SO Stupid Sometimes! (by Airlinelover Jul 2 2005 in Non Aviation) However, I do agree with the general concept that regardle
39 PHXinterrupted : I agree their website isn't the most advanced, but I've never waited on hold for more than 5-7 minutes.
40 Post contains images Blasphemystic : Its Blasphemy
41 ContnlEliteCMH : Yes, there are more serious things to cry about. But let's step back from a viewpoint relative to each problem (e.g. -- not being able to pick my sea
42 Access-Air : Next time........ Use a Travel Agent!!!!!!!!!!!!!!!!!! Access-Air
43 COERJ145 : I'd suggust booking off the individual Airlines site, to avoid fee's etc. Also, with CO's site, u can see the seat map before u select the flight. I
44 Adam1115 : Not seeing how you are doing this. Just plugged in Denver to phoenix, I get a list of 6 departure flights and 6 return flights with times NO PRICES,
45 HAMAD : when u book on United, before u buy, and while u r putting the Credit Card number is when u can see the seat maps, but before that u can't. still u ca
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