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A Mexicana Ticket Question  
User currently offlineShawnnyc From United States of America, joined Mar 2005, 241 posts, RR: 0
Posted (9 years 1 week 1 day 4 hours ago) and read 1499 times:

Hi I really need some help. I have a Mexicana ff ticket that I didn't use. I can re-issue the ticket for a $25 fee but there is some confusion on the ticket's validity. The ticket is valid for one year from date of issue (which was 7/15/04)...does that mean I have to re-ticket by 7/15/05 and complete my full journey by 7/15/05 or can I re-ticket by 7/15/05 for a flight that begins say 12/15/05 and ends 1/10/06?

If you know the answer, please let me know. Different people at Mexicana keep telling me different things. Thanks is advance.

2 replies: All unread, jump to last
 
User currently offlineSllevin From United States of America, joined Jan 2002, 3376 posts, RR: 6
Reply 1, posted (9 years 1 week 1 day 4 hours ago) and read 1494 times:

Was this a ticket purchased with miles, or some kind of standalone voucher?

If miles, I believe you can simply redeposit the miles.

If it's a voucher like my parents recently used, your travel must be completed within the one year, not ticketed.

The real answer, though, is what you can get them to ticket. If you have someone on the phone/at the counter who will ticket you for later in the year, once you've been re-ticketed, you'll be golden. They won't go back and yank the ticket after the fact (at least, I'd consider it almost entirely unlikely)

Steve


User currently offlineFly727 From Mexico, joined Jul 2003, 1789 posts, RR: 19
Reply 2, posted (9 years 1 week 1 day 2 hours ago) and read 1467 times:

Go official. Just try their call center in the US...

From http://www.mexicana.com :

For questions regarding Internet: 1800 531 3585*
For question regarding Reservations USA: 1 800 531 7921
For questions regarding Groups: 1 800 421 2160.
For questions regarding Frecuenta Program: 1 800 531 7901.

* Available from 8:00 am to 12:00 am. Central time

RM  Smile



There are no stupid questions... just stupid people!
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