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Frontier Service Cuts  
User currently offlineMSYtristar From United States of America, joined Aug 2005, 6572 posts, RR: 51
Posted (9 years 2 months 4 weeks 1 day 8 hours ago) and read 5392 times:

Word through the grapevine is that F9, as of today, will no longer serve a full can of soda to passengers. Passengers can still request a full can of soda but they'll only get a small cup, ala all the other airlines, initially. Also, all free snacks on flights under 800 miles will be discontinued. I guess you can blame the exceedingly high cost of jet fuel for this.

48 replies: All unread, showing first 25:
 
User currently offlineN77014 From , joined Dec 1969, posts, RR:
Reply 1, posted (9 years 2 months 4 weeks 1 day 8 hours ago) and read 5373 times:

The last thing F9 needs is to have their service look more and more like the legacy carriers.

User currently offlineIkramerica From United States of America, joined May 2005, 21534 posts, RR: 59
Reply 2, posted (9 years 2 months 4 weeks 1 day 8 hours ago) and read 5359 times:

Well, all the F/As need to do is ask "would you like that in the can?" And then Chevy Chase will respond: "No, I think I'll take it right here."


Of all the things to worry about... the Wookie has no pants.
User currently offlinePhatfarmlines From United States of America, joined Sep 2001, 1359 posts, RR: 1
Reply 3, posted (9 years 2 months 4 weeks 1 day 7 hours ago) and read 5347 times:

Quoting MSYtristar (Thread starter):
Also, all free snacks on flights under 800 miles will be discontinued. I guess you can blame the exceedingly high cost of jet fuel for this.

So it will be a beverage-only service on flights under 800 miles? Do you think F9 is leaning towards Buy On Board service?


User currently offlineMSYtristar From United States of America, joined Aug 2005, 6572 posts, RR: 51
Reply 4, posted (9 years 2 months 4 weeks 1 day 7 hours ago) and read 5330 times:

Quoting Phatfarmlines (Reply 3):
So it will be a beverage-only service on flights under 800 miles? Do you think F9 is leaning towards Buy On Board service?

I suppose it will be beverage only. And god I hope they are not going the route of buy on board. That was one thing that made F9's product stand out: the extra in flight service, not a lot, but just enough to differentiate themselves.


User currently offlineLuv2fly From United States of America, joined May 2003, 12113 posts, RR: 49
Reply 5, posted (9 years 2 months 4 weeks 1 day 7 hours ago) and read 5305 times:
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Hopefully this will only be short term......


You can cut the irony with a knife
User currently offlineFlightopsguy From United States of America, joined Jan 2005, 348 posts, RR: 0
Reply 6, posted (9 years 2 months 4 weeks 1 day 7 hours ago) and read 5289 times:

Uh, UA still gives a full can on mainline, at least on eastcoast to ORD


A300-330 BAC111/146/J31/41 B99/1900 CV580 B707-777 DC8/9/10 L188/1011 FH227/28/100 SB340 DO228 EMB2/170 CR2-900 SH330-60
User currently offlineN1120A From United States of America, joined Dec 2003, 26540 posts, RR: 75
Reply 7, posted (9 years 2 months 4 weeks 1 day 7 hours ago) and read 5278 times:

Quoting MSYtristar (Thread starter):
but they'll only get a small cup, ala all the other airlines, initially.

UA does still give the full can. In fact, I have asked not to be given a full can and they gave it anyway. I should save it for a Ted flight Big grin



Mangeons les French fries, mais surtout pratiquons avec fierte le French kiss
User currently offlineGreyhound From United States of America, joined Mar 2005, 1026 posts, RR: 2
Reply 8, posted (9 years 2 months 4 weeks 1 day 7 hours ago) and read 5223 times:

Quoting MSYtristar (Reply 4):
That was one thing that made F9's product stand out: the extra in flight service, not a lot, but just enough to differentiate themselves.

You're right.... it made them stand out enough for me that even if they cost a few more bucks than WN or HP (when I fly into PHX) I'd take them again... just because their service was a little better than average... at least they aren't doing away with their friendlier than average FAs and pilots...



29th, Let's Go!
User currently offlineTango-Bravo From United States of America, joined Jun 2001, 3805 posts, RR: 29
Reply 9, posted (9 years 2 months 4 weeks 1 day 7 hours ago) and read 5193 times:

Quoting N77014 (Reply 1):
The last thing F9 needs is to have their service look more and more like the legacy carriers.

Since service in the main cabin of U.S. airlines has sunk to the point where airlines differentiate themselves by how much complimentary soda they serve... it will be interesting to see what happens on my PHX-LAX flight on Southwest a few days from now. Last time I flew with WN on the same short hop (about 75 minutes from gate to gate, about 40 minutes at cruise altitude) no less than four rounds of complimentary soft drinks were offered (I politely declined after three); there were more than 100 pax aboard the 737-300 operating the flight.

Interestingly, my flight on WN was in conjunction with a legacy airline flight of about 3 hours in length. On the legacy, the FAs acted as if doing the pax a favor by offering two rounds of complimentary soft drinks (hiding out in the galleys the remainder of the time) on a flight with fewer pax on board. The legacy certainly differentiated itself from WN -- to put a positive spin on it, let's just say the legacy FAs were acting in a cost-conscious manner!?


User currently offlineFA4B6 From , joined Dec 1969, posts, RR:
Reply 10, posted (9 years 2 months 4 weeks 1 day 7 hours ago) and read 5156 times:

Quoting MSYtristar (Thread starter):
Word through the grapevine is that F9, as of today, will no longer serve a full can of soda to passengers. Passengers can still request a full can of soda but they'll only get a small cup, ala all the other airlines, initially. Also, all free snacks on flights under 800 miles will be discontinued. I guess you can blame the exceedingly high cost of jet fuel for this.

does not giving the whole can really save that much money?


User currently offlineN1120A From United States of America, joined Dec 2003, 26540 posts, RR: 75
Reply 11, posted (9 years 2 months 4 weeks 1 day 7 hours ago) and read 5131 times:

Quoting FA4B6 (Reply 10):
does not giving the whole can really save that much money?

Not really. BTW, F9 will still give the whole can, they just wont give it without you asking. If airlines really want to save money, they should get the postmix carts that National (Red Rock) debut just before going under.



Mangeons les French fries, mais surtout pratiquons avec fierte le French kiss
User currently offlineERJ170 From United States of America, joined Apr 2004, 6771 posts, RR: 17
Reply 12, posted (9 years 2 months 4 weeks 1 day 7 hours ago) and read 5127 times:

Why not carry both sizes.. then offer the regular can for those who want it.. and the half-size cans for those who only want half..

or better yet, just carry the half size can and then give 1 to peopl ewho only want half the can and 2 for those whou want the full size can..



Aiming High and going far..
User currently offlineIsitsafenow From United States of America, joined Feb 2004, 4984 posts, RR: 23
Reply 13, posted (9 years 2 months 4 weeks 1 day 7 hours ago) and read 5134 times:

The last DL flight I was on, an MD-88 from RSW to CVG, the F.A's were giving cups of soft drinks and handing out the can on demand only. Now, that was a first!
DL in the past, always just handed out the cokes, no q's asked.
safe



If two people agree on EVERYTHING, then one isn't necessary.
User currently offlineStevenUhl777 From , joined Dec 1969, posts, RR:
Reply 14, posted (9 years 2 months 4 weeks 1 day 7 hours ago) and read 5091 times:

Quoting Flightopsguy (Reply 6):
Uh, UA still gives a full can on mainline, at least on eastcoast to ORD

And on the west coast as well. Guy sitting next to me on a SEA-SFO flight last weekend got the full can.

Can't speak for other legacy carriers.


User currently offlineDutchjet From Netherlands, joined Oct 2000, 7864 posts, RR: 57
Reply 15, posted (9 years 2 months 4 weeks 1 day 6 hours ago) and read 5082 times:

Is it me, or is this getting totally insane? NW and now US with the pretzel thing? And, Frontier with cup or a full can of soda.........wouldn't it be cheaper to give a can with a straw than use plastic cups? After all, those cups cost money - maybe F9 and others can arrange for flight attendants to stop at their local gas station on the way to airport and pick up soda on one of those special "2 six packs for $5.00" deals.

User currently offlineHPRamper From United States of America, joined May 2005, 4059 posts, RR: 8
Reply 16, posted (9 years 2 months 4 weeks 1 day 4 hours ago) and read 4927 times:

HP FAs, on any flight I've been on anyway, actually offer the whole can. I think they'd rather skip the trouble of half-full cans of everything in their beverage cart.

Hey, how about this one for saving money....less ice on the planes! When we clean the RON planes at PDX, no more than two bags' worth of ice is ever used....and normal stock on an A32S or 737 is 6 bags of ice. We end up dumping more on the ground than is ever used on even a full flight.

Why haven't these pretzel-snatching pop can-denying penny pinchers thought of THAT one?


User currently offlineCkfred From United States of America, joined Apr 2001, 5254 posts, RR: 1
Reply 17, posted (9 years 2 months 4 weeks 1 day 4 hours ago) and read 4887 times:

Tango-Bravo:

You have to remember that airlines do take inventory of not only what catering puts on, but what comes off at the end of a flight. If the F/As wind up being a little generous, they get written up.

And let's face it, with the state of airline service, would you, as an F/A, feel safer back in the galley, not incurring the wrath of passengers who paid business fares for service that is worse than some of the LCCs?


User currently offlineMariner From New Zealand, joined Nov 2001, 25337 posts, RR: 85
Reply 18, posted (9 years 2 months 4 weeks 1 day 4 hours ago) and read 4860 times:
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Quoting StevenUhl777 (Reply 14):
And on the west coast as well. Guy sitting next to me on a SEA-SFO flight last weekend got the full can.

No surprise. United doesn't have shareholders to answer to.

If they lose $1.2 billion this year instead of $1.1 billion, does it really matter?

cheers

mariner



aeternum nauta
User currently offlineKnope2001 From United States of America, joined May 2005, 2919 posts, RR: 30
Reply 19, posted (9 years 2 months 4 weeks 1 day 4 hours ago) and read 4841 times:

The full-can-of-soda issue is nothing new. Piedmont was a full-can airline and USAir was a just-the-cup airline. Plenty of unhappy customers in the late 80's were pretty worked up about this, seeing it as a touchstone of the Piedmont way being steamrolled.

User currently offlineUSAFHummer From United States of America, joined May 2000, 10685 posts, RR: 53
Reply 20, posted (9 years 2 months 4 weeks 1 day 3 hours ago) and read 4759 times:

Well, as a loyal Frontier flyer, all I can say is that I hope this is an isolated incident and that no further cuts in in-flight service are planned...

Greg



Chief A.net college football stadium self-pic guru
User currently offlineBNE From Australia, joined Mar 2000, 3185 posts, RR: 12
Reply 21, posted (9 years 2 months 4 weeks 1 day 1 hour ago) and read 4635 times:

Is SFO or LAX to DEN less or more than 800 miles.

I had planned to fly on Frontier on an upcoming trip to the US and was really looking forward to the better service than the legacy carriers.



Why fly non stop when you can connect
User currently offlineLGAtoIND From United States of America, joined Jan 2005, 490 posts, RR: 1
Reply 22, posted (9 years 2 months 4 weeks 1 day 1 hour ago) and read 4615 times:

I can't believe that this is the state of the airline industry now. I have to laugh at the fact that airlines like NW can call themselves "legacy" carriers. They offer no frills at all. Compare that to a "LCC" like jetBlue that has all leather seats, direct tv, gives you a WHOLE can of soda, and lets you get a fairly big bag of snacks (about 8 snack choices). On B6 I always have FA's ask me "you sure you don't want another bag of Chips?" I've come to the conclusion that for the price you are paying there is no better deal than Jetblue.

User currently offlineN1120A From United States of America, joined Dec 2003, 26540 posts, RR: 75
Reply 23, posted (9 years 2 months 4 weeks 1 day 1 hour ago) and read 4567 times:

Quoting ERJ170 (Reply 12):
Why not carry both sizes.. then offer the regular can for those who want it.. and the half-size cans for those who only want half..

Because that would be MORE expensive than just using regular sized cans

Quoting USAFHummer (Reply 20):
Well, as a loyal Frontier flyer, all I can say is that I hope this is an isolated incident and that no further cuts in in-flight service are planned...

Greg, they will still let you have the whole can if you ask.



Mangeons les French fries, mais surtout pratiquons avec fierte le French kiss
User currently offlineUSAFHummer From United States of America, joined May 2000, 10685 posts, RR: 53
Reply 24, posted (9 years 2 months 4 weeks 1 day 1 hour ago) and read 4545 times:

Quoting N1120A (Reply 23):
Greg, they will still let you have the whole can if you ask.

Im aware of that, but that's not the point I was getting at...it was more of a contemplative "Is this the tip of the proverbial iceberg (more significant service cuts to come?) or just a one-off thing (the preferred one)"

Quoting BNE (Reply 21):
Is SFO or LAX to DEN less or more than 800 miles.

I had planned to fly on Frontier on an upcoming trip to the US and was really looking forward to the better service than the legacy carriers.

Yes, both LAX/SFO-DEN are over 800 miles so no worries...definitely take F9 if you can!

Greg



Chief A.net college football stadium self-pic guru
25 N1120A : Yeah, I can see what you are saying. I don't think you have to worry about F9 becomming FR though
26 STLGph : funny. the last DL flights i've been on i haven't gotten any service at all.
27 Post contains images AirplaneBoy : Many Frontier FA's, including myself, were disappointed to read the memo regarding the new service procedures. However, we are also operating at a tim
28 Post contains images RIOJANEIRO : Amen to HPRamper enlightening people on the ice wastage that occurs on planes these days. Instead of complaining about cans/cups of soda, why not brin
29 Post contains images Tango-Bravo : Careful now; you may unwittingly be setting the stage for another "United is definitely headed in the right direction" thread if they manage to post
30 Luvfa : At WN during my recurrent training we were told to offer only the glass. If someone asks for the can of course we give it! My instructor said we'll gi
31 1MillionFlyer : I have flown F9 on 12 segments in the last 7 weeks. They are very consistent and a great airline!
32 Luvfa : I hope so too. F9 offers a great product and every crew member I've run into is great! Doing the little things to control costs is not such a bad thi
33 ZOTAN : Why cant the airlines grow the balls to raise ticket prices? Micro-managing isnt going to get them out of this situation; something drastic is going t
34 Post contains links 1MillionFlyer : It is the over-supply of seats in the market, supply and demand sets the price in a market economy, until a few carriers close the doors there is not
35 Post contains images GentFromAlaska : Okay lets analyze this. I don't believe fuel is the driver of the vanishing whole can of soda caper. I seem to recall F9 fuel is hedged. When you add
36 Post contains images 1MillionFlyer : But Airbus A319's don't use blue juice, they use compressed air, as do newer Boeings
37 Post contains images AirplaneBoy : Hey Luvfa- Thanks for the kind words! I can only return the compliment. All WN FA's I've run into have been sweet too! We especially like discussing
38 JBLUA320 : I see this as a sad moment only because it very well could be the tip of iceberg... but really, I'd prefer to be given a cup, no can. For starters, it
39 PilotParis : As long as B6 and F9 don't charge for the tube, you can poor the freakin soda on my lap for all I care, I probably wouldn't even notice with Sponge-Bo
40 Post contains images TheGreatChecko : Unfortunately, its $5 on F9. I would imagine it could suck watching $5 PTV with a lap full of soda. If it floats your boat..... GreatChecko
41 ERJ170 : Is F9 supposed to/planning on announcing more cities this year?
42 Type-Rated : I can certainly attest to this on F9. Those F/A's are really hustling! They are constantly in the aisles serving or pickng up something. I even like
43 ORDagent : The competion is simply too intense. I haven't flown F9 but as a travel agent every time I have to deal with F9 the staff are very friendly and helpf
44 N77014 : WN can afford you the multiple soda service since their most critical costs; fuel (hedged), pensions (defined contribution), and other costs (fleet c
45 N1120A : Funny thing about that. I once had a WN F/A (a beautiful girl that I ended up dating) bring me 2 cups, one of which I wanted and one of which was ins
46 Luvfa : Because we serve the cabin with a tray, cans definitely take me more time to get them out to our customers. On one of our drink trays I can carry out
47 1MillionFlyer : they have 1 free channel which has a variety of programs, and most importantly for us airline geeks, the moving map is free. Also all channels are fr
48 Srbmod : I'm actually surprised no other airlines have picked up on this product. It gives a measure of beverage control by giving out precise amounts of prod
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