Sponsor Message:
Civil Aviation Forum
My Starred Topics | Profile | New Topic | Forum Index | Help | Search 
Bmi`s New Through Check-in/baggage Rules  
User currently offlineViveAF From United Kingdom, joined Jul 2001, 198 posts, RR: 8
Posted (9 years 4 months 2 weeks 5 days 9 hours ago) and read 4707 times:

bmi are changing their policy on through check in and baggage interlining - makes sense I suppose now that they are mixing IATA and bmibaby fares together on the same flights...

this is what they`re saying :

*******************************************

As you may be aware, bmi recently announced its new short haul business model on 23 May 2005. As part of the new business model implementation plan, we would like to notify you of a change regarding our through check and through tag policy.

From 01 August 2005, passengers with connecting flights using separate tickets will no longer be offered the facility of through check-in or through tagging of baggage.

This means that only customers on connecting flights with itineraries issued on single tickets on single PNR's will qualify for through check service subject to meeting the minimum connecting times. This policy applies to both intraline (BD to BD) and interline (BD to other carriers), connections and code-share.
The decision to amend this policy has been driven by the desire to offer an interline service whilst recognising the costs of doing so.

Due to higher availability of low fares through the web, the instances of customers using separate tickets has increased and in the majority of cases, the fare paid does not cover the cost for the transfer facility.

I would be most grateful if you would advise your customers of the change of policy. If you have any queries regarding the above, please do not hesitate to contact your bmi sales representative.

********************************************

16 replies: All unread, jump to last
 
User currently offlineCtbarnes From United States of America, joined Mar 2000, 3491 posts, RR: 50
Reply 1, posted (9 years 4 months 2 weeks 5 days 8 hours ago) and read 4676 times:

Typical. Make things more inconvenient for customers simply because it's getting too popular.  banghead 

Why is customer service in this industry such a contradiction in terms??

Charles, SJ



The customer isn't a moron, she is your wife -David Ogilvy
User currently offlineRichardw From United Kingdom, joined May 2001, 3759 posts, RR: 0
Reply 2, posted (9 years 4 months 2 weeks 5 days 8 hours ago) and read 4668 times:

Why do bmi bother with Heathrow and the Star Alliance? Flog the slots get divorced and move to LGW.

User currently offlineTrekster From , joined Dec 1969, posts, RR:
Reply 3, posted (9 years 4 months 2 weeks 5 days 8 hours ago) and read 4642 times:

WOW

There wanting there pax to get more annoyed. Wait for bags, get em, check in AGAIN. EKKKKK

Prepare for complaints guys


User currently offlineSkymonster From , joined Dec 1969, posts, RR:
Reply 4, posted (9 years 4 months 2 weeks 5 days 8 hours ago) and read 4619 times:

The top neddies at Donothing Hall are slowing making their intentions crystal clear. They want bmi to become another easyJet or Ryanair (or even bmiBaby). They are merely hanging on to the last few vestiges of service they need to maintain to meet their Star Alliance obligations, because they scared to loose that feed right now.

User currently offlineJetHost From United Kingdom, joined Apr 2005, 65 posts, RR: 0
Reply 5, posted (9 years 4 months 2 weeks 5 days 8 hours ago) and read 4594 times:

What a shame!!! I can see many travellers becoming annoyed with this!


Thanks, Philip :)
User currently offlineVasu From United Kingdom, joined Apr 2005, 3966 posts, RR: 0
Reply 6, posted (9 years 4 months 2 weeks 5 days 7 hours ago) and read 4572 times:

It is very odd... how BMI are trying to change their short haul to low-cost, but keeping their longhaul flights in nice state of the art A330s (and a 757 but never mind...) with good onboard services!

Maybe we can expect those EZY 747-200s after all Wink they will obviously offer AVOD and a buffet car, flying longhaul routes...


User currently offline7LBAC111 From United Kingdom, joined Jul 2004, 2566 posts, RR: 35
Reply 7, posted (9 years 4 months 2 weeks 5 days 7 hours ago) and read 4565 times:

WTF??

Surely this is another nail in the coffin that is BMI.

In my other thread I enquired how the introduction of the baby fares would affect interlining and through ticketing. Now we know....

Farewell BMI. I cannot even say it's been a a pleasure having served you through this industry for 10 years.

7LBAC111



Debate is what you put on de hook when you want to catch de fish.
User currently offlineRichardw From United Kingdom, joined May 2001, 3759 posts, RR: 0
Reply 8, posted (9 years 4 months 2 weeks 5 days 7 hours ago) and read 4556 times:

How will they argue for post T5 improvements at LHR, they will lose clout with BAA.

User currently offlineBlueShamu330s From UK - England, joined Sep 2001, 3041 posts, RR: 23
Reply 9, posted (9 years 4 months 2 weeks 5 days 7 hours ago) and read 4534 times:

Quoting Skymonster (Reply 4):
They are merely hanging on to the last few vestiges of service they need to maintain to meet their Star Alliance obligations, because they scared to loose that feed right now

Sadly, how very true.

Shamu



So I drive a 4x4. So what?! Tax the a$$ off me for it...oh, you already have... :-(
User currently offlineRichardw From United Kingdom, joined May 2001, 3759 posts, RR: 0
Reply 10, posted (9 years 4 months 2 weeks 5 days 7 hours ago) and read 4518 times:

Perhaps they are trying to get the other Star Alliance carriers to buy significant allocations, in advance, on bmi's important feeder flights into LHR?

User currently offline7LBAC111 From United Kingdom, joined Jul 2004, 2566 posts, RR: 35
Reply 11, posted (9 years 4 months 2 weeks 5 days 6 hours ago) and read 4485 times:

Hypothetically now I have someone wanting to fly MAN-LHR-BOM on BD. Lets say that split ticketing is cheaper - that MAN-LHR is in cheapy cheap T or W class and the pax wants Premium (U class) on the Longhaul segment.

In two weeks time because the MAN-LHR will be on a separate eticket. my passenger will be inconvenienced by having to collect his baggage at the dreaded T1 at LHR.

What a farce,

7LBAC111



Debate is what you put on de hook when you want to catch de fish.
User currently offlineRichardw From United Kingdom, joined May 2001, 3759 posts, RR: 0
Reply 12, posted (9 years 4 months 2 weeks 5 days 5 hours ago) and read 4450 times:

If the cost to interline is say GBP 20 then perhaps that is what should be charged.

User currently offlineSkymonster From , joined Dec 1969, posts, RR:
Reply 13, posted (9 years 4 months 2 weeks 5 days ago) and read 4376 times:

7lBAC111 - got it in one.

My employer has route deals with UA on UK-USA and also with BD on MAN-LHR. But as soon as we add a domestic segment to an international route deal on one ticket we pay published fares even if there's a UA code-share. End result is that I fly LHR-SFO on UA, and on a separate BD ticket MAN-LHR because its cheaper. Until now they allow through checkin and through baggage, but they won't after Aug 1st. I'm not taking the crap and lines associated with baggage reclaim at T1, hike to T3, recheckin at T3, etc. So guess what - after Aug 1st I'm travelling Midland Mainline (breakfast service is FAR superior and cheaper than BD even before their modular anyway) to London, and BD loose a skip load of revenue for domestic feed. Sad, very sad!

A


User currently offlineAerofan From United States of America, joined Aug 2004, 1517 posts, RR: 2
Reply 14, posted (9 years 4 months 2 weeks 5 days ago) and read 4348 times:

so you don't like their bags policy. do what i do - vote with your pockets. now stop bellyaching!!

User currently offline7LBAC111 From United Kingdom, joined Jul 2004, 2566 posts, RR: 35
Reply 15, posted (9 years 4 months 2 weeks 4 days 13 hours ago) and read 4282 times:

Quoting Richardw (Reply 12):
If the cost to interline is say GBP 20 then perhaps that is what should be charged

Perhaps, but this isn't what you expect from a mainline, supposedly full service carrier.

7LBAC111



Debate is what you put on de hook when you want to catch de fish.
User currently offlineHanginOut From Austria, joined May 2005, 550 posts, RR: 0
Reply 16, posted (9 years 4 months 2 weeks 4 days 7 hours ago) and read 4200 times:

I bought a split ticket once on Star Alliance carriers and they wouldn't let me check my luggage all the way through to my final destination. (YOW-EWR on Air Canada, EWR-TLX via Stockholm on SAS). So I assumed that you are never allowed to check through luggage, if BD were doing it kudos to them (and boos for stopping).

It would be great if you could check your luggage all the way through, especially, if the carriers are in the same alliance. I could understand it if I wasn't flying with an alliance partner, but I was. Oh well, hopefully this is one of the things Star (or some other alliance) will allow sometime in the future.

[Edited 2005-07-15 19:04:09]

[Edited 2005-07-15 19:04:52]


Dreaming of the day I can work for an airline
Top Of Page
Forum Index

This topic is archived and can not be replied to any more.

Printer friendly format

Similar topics:More similar topics...
Continental EWR-ZRH Check-in Baggage Question posted Fri Sep 17 2004 21:53:28 by Standby87
Through Check In Possible On LCC? posted Wed Jun 9 2004 21:04:10 by Ams
YYZ New Terminal Check-in Trials - Public Peers In posted Sat Sep 13 2003 21:56:13 by Hmmmm...
Through Check In Up To 4 Destinations! posted Mon Aug 18 2003 17:17:19 by AMS
Nok Air Brings New Meaning To "Check-In Girls" posted Fri Sep 15 2006 16:58:12 by Leelaw
BMI Online Check-in Improvement? posted Mon Apr 17 2006 13:26:21 by Sabena 690
CDG - New Check In Facilities At CDG posted Wed Jan 25 2006 15:32:55 by Dstc47
BMI Check In Closing Times At LHR.. posted Thu Jul 14 2005 21:32:52 by Richardw
Thru Baggage Check-in On AA/BA? posted Fri Jul 9 2004 20:41:02 by Ssides
Why No Bmi Br.Midland A321 In "new" Colour Scheme? posted Tue Nov 4 2003 23:19:51 by Mozart