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Embarrassing Condition Of DL's Premium Service  
User currently offlinePope From , joined Dec 1969, posts, RR:
Posted (9 years 4 months 3 weeks 6 days 11 hours ago) and read 8947 times:

I've just returned from a quick trip to the UK flying DL from ATL to LGW. Both legs in BizE. Both legs on 767ER's

The condition of DL's 767ER's are embarrassing. On the way out my seat was broken (not being able to fully extend the leg rest), one of the lavs was non-functional, the other two in the premium cabin were showing tremendous signs of wear and tear, the cabin was full of dust and had a overall dingy and dirty appearance. The pillow waiting on my seat was stained. The blankets were worn and tattered.

When distributing newspapers before takeoff the FA offered me a USAToday. I asked her "is there was anything else" and she answered, "that's what I say when I look at my paycheck."

The meal service was fine but for the rest of the flight until breakfast not a single FA walked through the cabin to check if anyone needed anything else.

On the way back, my seat was again broken as the em-power didn't work. The condition of the cabin was even worse than the aircraft I took on the way over and the FA's were equally unconcerned.

In sharp contrast I took a BA flight from Gatwick to Manchester on Thursday and back to Heathrow on Friday. This is a one class service but you can purchase a business class fare (about 20 GBP more than a regular economy fare). For the 20 GBP you get access to the Terraces lounge at Gatwick, Manchester and Heathrow. A pre-assigned seat and a larger free baggage allowance.

It was the first time I was in a BA Terraces lounge. This lounge is one tier below BA's first class lounge. In every aspect the Terraces lounge beats DL's Crown Room or any BizE lounge it has.

The service on the short (30 - 35 minute) flights were impeccable. A snack box and two drink services were offered. The FA's were attentive and very polite.

Going forward, I think I'll fly BA's economy or premium class over rather than DL's BizE. There's just no comparison between the two carriers.

96 replies: All unread, showing first 25:
 
User currently offlineJGPH1A From , joined Dec 1969, posts, RR:
Reply 1, posted (9 years 4 months 3 weeks 6 days 11 hours ago) and read 8942 times:

Quoting Pope (Thread starter):
The condition of DL's 767ER's are embarrassing.

Don't worry, they're the same down the back - very shabby indeed. DL need to seriously work on their transatlantic product, it is falling WAY behind the likes of BA and AF.


User currently offlineLuv2fly From United States of America, joined May 2003, 12150 posts, RR: 49
Reply 2, posted (9 years 4 months 3 weeks 6 days 11 hours ago) and read 8903 times:

DL is starting to remind me of the carrier that they got all this European routes from. Towards the end people were saying the same about PA!


You can cut the irony with a knife
User currently offlineAvpilot01 From , joined Dec 1969, posts, RR:
Reply 3, posted (9 years 4 months 3 weeks 6 days 11 hours ago) and read 8886 times:

Quoting Pope (Thread starter):
When distributing newspapers before takeoff the FA offered me a USAToday. I asked her "is there was anything else" and she answered, "that's what I say when I look at my paycheck."

Unfortunately Delta, who I used to work for, is falling by the wayside. They are losing hundreds of millions of dollars during the most profitable quarters. How can you improve the quality of your product overall if you are not making any money? I am afraid that BK looms over DL and it will just be a matter of time before they file. There is no way DL can keep losing money as it is and stay in its current form. I really miss the old Delta and I am afraid I will never see it return. In the future for your trips to the UK, try CO, a Delta partner. CO has an award winning business class and the service is impecable, the meals just keep coming. They also fly the 777 to LGW from EWR. A plane that is technologically advanced in every way and I think they are only a few years old. Good luck! Godspeed.


User currently offlineRojo From Spain, joined Sep 2000, 2481 posts, RR: 9
Reply 4, posted (9 years 4 months 3 weeks 6 days 11 hours ago) and read 8877 times:

Quoting Pope (Thread starter):
When distributing newspapers before takeoff the FA offered me a USAToday. I asked her "is there was anything else" and she answered, "that's what I say when I look at my paycheck."

LOL!!! Good one. I would never expect an answer like that from a F/A...

Employee moral is not good inside DL... a F/A should never say anything regarding her paycheck to passengers. If she is not happy, she should consider getting a new job!! I know it is tough to get pay cuts, but passengers are the ones who keep her in the air!!


User currently offlineBoeing7E7 From , joined Dec 1969, posts, RR:
Reply 5, posted (9 years 4 months 3 weeks 6 days 11 hours ago) and read 8827 times:

Quoting JGPH1A (Reply 1):
Don't worry, they're the same down the back - very shabby indeed. DL need to seriously work on their transatlantic product, it is falling WAY behind the likes of BA and AF.

They are doing that now looking at new products for Business Elite.


User currently offlineIkramerica From United States of America, joined May 2005, 21580 posts, RR: 59
Reply 6, posted (9 years 4 months 3 weeks 6 days 11 hours ago) and read 8818 times:

No better on their 763 from LGA-ATL, nor their MD80s I took from SRQ-ATL and ATL-LGA. Only decent plane was the "Delta Shuttle" one class 738 I took from ATL back to SRQ.

I was embarrassed for DL after flying them last week. Just pitiful. I've ridden on school buses in better shape than their planes.



Of all the things to worry about... the Wookie has no pants.
User currently offlineSK601 From Belgium, joined Jun 2005, 976 posts, RR: 4
Reply 7, posted (9 years 4 months 3 weeks 6 days 10 hours ago) and read 8739 times:

Is this because it's the busy summer season? Airlines rather have the planes flying than on the ground to do some repairs on -for example- seats. I think that if there is no safety risk that airlines continue flying to minimize delays instead of fixing those minor problems. I know that for the passenger on that specific seat (let's say with the thorn seatcover/broken ptv/broken armrest) it's very inconvenient, but repairing the seat and having a delay is more inconvenient to more pax.

This is NOT to justify any shortcomings on DL maintenance, but just my view of the problem.

KLMs B767-300 and MD11 are in very bad shape as well (the interior), not to mention the F50/70/100 and the B737-300 and -400. Basically only KLMs B777 and the newer B737-800/-900 are OK. the B747 is not bad but certainly not in very good shape.

[Edited 2005-07-25 17:02:44]

User currently offlineSupa7E7 From , joined Dec 1969, posts, RR:
Reply 8, posted (9 years 4 months 3 weeks 6 days 10 hours ago) and read 8666 times:

Nobody seems to bash CO or AA much, but others - NW, US, UA, DL - are all cutting corners on cosmetic / nonessential upkeep of their planes, at least temporarily (until oil prices fall?).

DH, on the other hand, cuts corners on maintenance (according to last week's FAA fines of $1.5m). That is much more alarming.


User currently offlineCV580Freak From Bahrain, joined Jul 2005, 1033 posts, RR: 0
Reply 9, posted (9 years 4 months 3 weeks 6 days 10 hours ago) and read 8638 times:

Maybe the US carriers should ask EK nicely if they can borrow their business plan  wink 


One day you are the pigeon, the next the statue ...
User currently offlineIkramerica From United States of America, joined May 2005, 21580 posts, RR: 59
Reply 10, posted (9 years 4 months 3 weeks 6 days 10 hours ago) and read 8625 times:

Quoting SK601 (Reply 7):
Is this because it's the busy summer season?

Not on the 20 year old 763 I was on, no. It looks to have original seats, including mechanical dials for audio. Though it did have the giant movie screens for IFE, which made me realize that personal video is nice, but a big screen is still cool.

But the plane was dirty, with damaged and scarred bins and materials, in some places treated with the wrong color touch up paint, etc. I couldn't believe that this was the plane they were using to get people from NYC to their showcase hub at ATLanta. Just awful.



Of all the things to worry about... the Wookie has no pants.
User currently offlinePanamair From United States of America, joined Oct 2001, 4971 posts, RR: 25
Reply 11, posted (9 years 4 months 3 weeks 6 days 9 hours ago) and read 8582 times:
Support Airliners.net - become a First Class Member!

Pope and Ikramerica,

I hope you write in to Delta to tell them about your dissatisfaction (just go to the Customer Care section at delta.com)..They need to know about it so that they can do something about it...


User currently offlinePope From , joined Dec 1969, posts, RR:
Reply 12, posted (9 years 4 months 3 weeks 6 days 9 hours ago) and read 8564 times:

Quoting Panamair (Reply 11):
I hope you write in to Delta to tell them about your dissatisfaction (just go to the Customer Care section at delta.com)..They need to know about it so that they can do something about it...

I did it this morning.


User currently offlineTexdravid From United States of America, joined May 2004, 1365 posts, RR: 0
Reply 13, posted (9 years 4 months 3 weeks 6 days 9 hours ago) and read 8489 times:

Quoting Supa7E7 (Reply 8):
Nobody seems to bash CO or AA much, but others - NW, US, UA, DL - are all cutting corners on cosmetic / nonessential upkeep of their planes, at least temporarily (until oil prices fall?).

Are you kidding? We here at A.net bash every airline, every day. We don't hold any airline above criticism. AA's product ain't great either, especially food. Don't even get me started about those MD-80's.



Tort reform now. Throw lawyers in jail later.
User currently offlineSQNo1 From United Kingdom, joined Sep 2004, 687 posts, RR: 1
Reply 14, posted (9 years 4 months 3 weeks 6 days 9 hours ago) and read 8451 times:

Quoting JGPH1A (Reply 1):
DL need to seriously work on their transatlantic product, it is falling WAY behind the likes of BA and AF.

Do they actually have any money to do this?


User currently offlineARGinLON From Vatican City, joined Jun 2005, 614 posts, RR: 0
Reply 15, posted (9 years 4 months 3 weeks 6 days 9 hours ago) and read 8439 times:

Quoting Supa7E7 (Reply 8):
Nobody seems to bash CO or AA much, but others - NW, US, UA, DL - are all cutting corners on cosmetic / nonessential upkeep of their planes, at least temporarily (until oil prices fall?).

They should better do something about it otherwise they will start losing premium customer in the most competitive markets. Remember that both CO and AA pay the same price for jet fuel so blaming this on oil prices is a poor excuse.


User currently offlineCkfred From United States of America, joined Apr 2001, 5308 posts, RR: 1
Reply 16, posted (9 years 4 months 3 weeks 6 days 9 hours ago) and read 8435 times:

Texdravid:

AA's MD-80s aren't that bad. The seating is much better than what you find on other planes. The problems for AA are that the 757s never got the improved seats that you find on the MD-80s, 737s, 767s, and 777s. My gripe about the MD-80s is that they are flown from ORD to places like LAX, SFO, LAS, PHX, SEA, and SAN. These are very long routes to fly without either on-board IFE or portable units for rent.


User currently offlinePadcrasher From , joined Dec 1969, posts, RR:
Reply 17, posted (9 years 4 months 3 weeks 6 days 9 hours ago) and read 8416 times:

**YAWN**

ATLANTA, March 16, 2005 – Thanks to Delta Air Lines’ (NYSE: DAL) customers and employees, the Atlanta-based airline was ranked one of the top three major U.S. airlines for overall customer satisfaction in the J.D. Power and Associates 2005 Airline Satisfaction Index StudySM. In a study that looked exclusively at domestic flights, Delta had the highest index score among global carriers.

“We are excited our customers recognize the efforts we’re making to improve our customer service and provide a consistent, simplified and enjoyable travel experience,” said Paul Matsen, Delta’s chief marketing officer. “We have more to accomplish, but this honor is a direct result of the hard work, energy and commitment our employees demonstrate every day as we continue to transform our airline.”

Delta’s ongoing transformation is based on its commitment to customer satisfaction. Earlier this year, Delta introduced a new, customer-friendly fare structure called SimpliFares™, which offer low domestic fares with no Saturday night stay requirement and reduced most special service fees to $50. The airline also restructured its flight schedule in Atlanta to ensure more on-time arrivals and departures and simplified its SkyMiles® program, making it easier for members to qualify for Medallion® status.

The results of the J.D. Power and Associates study are based on responses from more than 2,600 passengers who flew on a major U.S. airline between May and October 2004. Overall customer satisfaction is measured based on performance in five factors (in order of importance): check-in/boarding/deplaning process; flight reservation/scheduling process; aircraft interior; in-flight amenities; and flight crew.

Delta received an overall satisfaction index score of 692 out of a possible 1,000 points – 28 points above the industry average. It received particularly high ratings for ease of making a reservation, courtesy/friendliness of reservation staff and speed of check-in process.


User currently offlineTexdravid From United States of America, joined May 2004, 1365 posts, RR: 0
Reply 18, posted (9 years 4 months 3 weeks 6 days 9 hours ago) and read 8418 times:

Quoting Ckfred (Reply 16):
My gripe about the MD-80s is that they are flown from ORD to places like LAX, SFO, LAS, PHX, SEA, and SAN. These are very long routes to fly without either on-board IFE or portable units for rent.

Ckfred,
I agree that the MD-80's are pretty comfortable in terms of seating, except for those rear seats near the engines.

You are absolutely right in griping about MD-80's being used for long domestic routes in the 3.5 hours + range. UA's Airbuses and DL 757/767's are much better in this regard.



Tort reform now. Throw lawyers in jail later.
User currently offlineIkramerica From United States of America, joined May 2005, 21580 posts, RR: 59
Reply 19, posted (9 years 4 months 3 weeks 6 days 9 hours ago) and read 8395 times:

Quoting SQNo1 (Reply 14):
Do they actually have any money to do this?

No, and with a bad product and no money, welcome to BK court. Just what CO and AA need, another major protected by the courts, competing directly.

AA and CO could split up DLs assets pretty nicely though, dumping the old equipment, but keeping the newer, fleet compatible planes. CO/AA could probably make good use of SLC/MCO/TPA, CVG could close the old terminals and consolidate multiple carriers into the nice facilities, but who'd want Atlanta? Yuck.

Then again, they don't have money to do it.

The problem is, there is at least one too many carrier in the USA, but not too much capacity. One needs to fold, but the employees and planes need to go somewhere, and nobody else really has the money to take advantage of the fire sale who'd want to.



Of all the things to worry about... the Wookie has no pants.
User currently offlineTOLtommy From United States of America, joined Dec 2003, 3308 posts, RR: 5
Reply 20, posted (9 years 4 months 3 weeks 6 days 9 hours ago) and read 8369 times:

Pope, I'm curious, were you a full revenue J ticket, or upgrading with miles? I think the biggest problem for US carriers is that they've made it too easy to get into premium cabins, so the product is being reduced to match the revenue it provides. Domestic first is nothing special anymore, and certainly not worth the revenue premium most majors try to get from it. AirTran has it correct, to me it's worht an extra $35/leg to upgrade on domestic flights.

OTOH, premium international flying seems to be where the money is, so the domestic carriers all seem to be upgrading products.


User currently offlineLuv2fly From United States of America, joined May 2003, 12150 posts, RR: 49
Reply 21, posted (9 years 4 months 3 weeks 6 days 8 hours ago) and read 8322 times:

Quoting Padcrasher (Reply 17):
**YAWN**

ATLANTA, March 16, 2005 – Thanks to Delta Air Lines’ (NYSE: DAL) customers and employees, the Atlanta-based airline was ranked one of the top three major U.S. airlines for overall customer satisfaction in the J.D. Power and Associates 2005 Airline Satisfaction Index StudySM. In a study that looked exclusively at domestic flights, Delta had the highest index score among global carriers.

The OP is talking about a International flight, not domestic!



You can cut the irony with a knife
User currently offlinePanamair From United States of America, joined Oct 2001, 4971 posts, RR: 25
Reply 22, posted (9 years 4 months 3 weeks 6 days 8 hours ago) and read 8264 times:
Support Airliners.net - become a First Class Member!

Actually, I just had two excellent DL transatlantic flights in BizElite in the last week.
First, on TXL-JFK, the flight was on time departing and early arriving; cabin and lavs were clean; all seat controls worked, all channels of PTV were in great working order, and best of all, the FAs were attentive, efficient, and friendly, despite it being a completely full flight. They were regularly in the cabin distributing water bottles and other drinks in between meals, and checking up on those pax. who were awake.

Likewise on JFK-CDG two days later except for the punctuality part due to weather at JFK, the FAs really went out of their way to provide more personalized service, pretty much addressing us by name every time they came near us. The passenger next to me, a regular BA ClubWorld flyer who hadn't flown DL in a long time, told me she was suitably impressed with the flight and even went up to the FA at the end and thanked her for a "very pleasant flight".

Overall, DL may not have the cleanest airplanes (that title belongs to SQ) or the most up-to-date video equipment all the time, but they do pretty well on the "software" part - many front-line employees are usually more helpful, friendly, and courteous than at most other legacy carriers....


User currently offlineFormerhongky From United States of America, joined Apr 2004, 30 posts, RR: 1
Reply 23, posted (9 years 4 months 3 weeks 6 days 8 hours ago) and read 8216 times:

I used to fly DL BizElite a lot (non-rev) and I can attest that there is a huge variation in service quality. Some of the 767s are beautiful (albeit cramped -- a decision by DL to go with 2-2-2, when they really should have taken CO's lead and go 2-1-2) and some are very tatty. On some flights I got very attentive and gracious service despite the fact I was a non-rev, on other flights it was obvious the F/As had disappeared and were avoiding all the premium customers. They definitely need to come up with a way of building more consistent service standards.

User currently offlineFlyPNS1 From United States of America, joined Nov 1999, 6729 posts, RR: 24
Reply 24, posted (9 years 4 months 3 weeks 6 days 8 hours ago) and read 8193 times:

Surprise, surprise....Padcrasher rehashed some meaningless survey to try to tell us how great DL's service was. Only this time, the survey isn't even applicable....hilarious.

DL's BizE product is out-dated and worn out. It was a good product when it was introduced, but it's time has come and gone. Even DL's management has admitted that BizE needs help. Of course, ol' Padcrasher knows more than DL management and thinks everything is just fine with BizE.


25 DAYflyer : If you ask me it is not just DL's premium services that are embarrasing. It is ALL of DL's services that are embarrasing. The same could be said for a
26 Pope : I paid $3,400 for my ticket because confirmed upgrades weren't available when I booked. But does it really matter? Assume that the person flying next
27 Panamair : Worn-out, maybe, but not necessarily outdated. BizElite is still better than the AF old J seats (of which there are still many around), LX A330 J, UA
28 Phollingsworth : While I haven't flow Bus E in a while so I cannot attest to the service. I will agree with this with respect to the condition of the interiors. There
29 LawnDart : Huh? AA nearly filed for bankruptcy last year, CO has just warned they may need to reorganize, and ATL was one of the strongest, most profitable hubs
30 Commavia : Get over yourself, please, for all our sakes and your own. Yeah, well, it's a bit off topic, but if you care to act so rudely, I guess we can discuss
31 Padcrasher : Commavia, I cannot get why you continue to spout wrong facts. You lob these soft balls to me and I knock them out of the park. Here you go again. You
32 Commavia : In every metric I can see, AA's costs are lower than DL's. Per their press releases on Q2 financial results: AA's mainline CASM: 10.03c DL's mainline
33 Padcrasher : Waiting to discuss? Geez don't tell me you need to back thru the Q reports to find this out.
34 Commavia : I've responded -- please see reply 33 -- but I refuse to stoop to your level. Once again, please proceed in enlightening us all.
35 Padcrasher : Well you cited DL's consolidated costs vs Americans' mainline costs. You did not learn last Quarter when you made the same mistake. LOL! Good one.
36 Padcrasher : Commavia staring at the Q reports is not going to change anything. I guess there's nothing more to discuss?
37 Commavia : My apologies to all. I incorrectly compared AA's mainline-only costs with DL's consolidated costs. Nonetheless, the fact remains -- DL is financially
38 Malaysia : I non-revved hundreds of times in Business Elite on DL international routes, same seats, food was always decent, but the seats have long been generic
39 Litz : You know .... I don't know what's scarier ... the fact that "one of the top 3 major US airlines" only scored a 69.2%, which at any grade school in th
40 Post contains images Jacobin777 : you haven't read most of the threads regarding AA then... I fly from SFO/SJC-ORD every few weeks on those "Maddog-80's"..I love 'em..bring my laptop
41 FlyPNS1 : I was right, DL's costs did go up in the 2nd quarter. Of course, the increase was due to special items that you conveniently ignore (kind of like tha
42 Padcrasher : Unbelievable PNSboy gets it wrong again! Delta's cost's did go down including special items...LOL Operating Cost Per Available Seat Mile (cents) (1) 1
43 Padcrasher : Oh I get it PNS! Delta's cost went up including special items this Quarter but not including the special items the year before...LOL As always PNSboy
44 FlyPNS1 : I meant to say in the 1st quarter, where DL's costs did go UP including special items. The thread where you supposedly nailed me was when we were disc
45 Padcrasher : Oh got it PNSboy . In the future when I'm talking about Delta let's just assume it's in real time or at least the Quarter in the past. Not 6 Month ago
46 Post contains links Phollingsworth : Well, I am not defending Padcrasher's general statements (I have no basis) but she is correct on the operations. http://www.shareholder.com/aa/EdgarD
47 VS747SPUR : I must admit I didn't find DL's 763's too bad transatlantic. How old are DL's transatlantic 763's ? Many thanks, VS747SPUR
48 Ejmmsu : This whole childish and silly argument about 'costs' is really throwing a Red herring. If, indeed, DL has the lowest costs in the industry, and they a
49 FlyPNS1 : You are absolutely right. Unfortunately, some people on this board can't see the whole picture. Padcrasher believes that low costs and a couple of su
50 Kaneporta1 : I flew DL from BUF to LAX via ATL 2 weeks ago and I have to say, I thought both flights were great. The Mad Dog was in a very good condition and I was
51 Commavia : Could not have said it better myself. DL is realigning their costs. Great, they are still woefully unprofitable.
52 Phollingsworth : DL may or may not be in as bad a shape as you claim. They are loosing money, though the current trend seems to indicate less of it Q over Q. If you w
53 Post contains images GQfluffy : LoL. That's so absurd it's funny. But I suppose that was the point of the post. fluffy
54 Panamair : It's not as simple as a premium product. Remember that DL did have U.S. Business Elite on transcons several years ago but it didn't work. Here they h
55 Post contains images Aa777jr : There is another blog floating around about "Best Business Product" and it states DL is the leader of business passengers. The thread also noted how u
56 Panamair : Very true. If you look at the Q2 results, on a pure Operations level, DL actually managed to incur an Operating loss (w/o special items, but INCLUDIN
57 FlyPNS1 : I'm not really talking about DL stealing high-yield customers from CO/AA. You are correct that the pool of these travelers is small and not easy to l
58 Post contains images GoCOgo : Interesting. I agree. You find putting lower fare passengers in First to be a major problem, but you said elsewhere So are you saying you were part o
59 Expressjetphx : That's actually a good thing to hear. Summer 2006, I'm flying to Barcelona with a friend. I have way too many miles on both America West and Delta, so
60 Post contains images Theredbaron : Imagine that! No money from the government and they would have to order gazzilions in A380s....Not in my dreams
61 CTHEWORLD : Thats where all of the money went, paying off J.S. Power and Ass. Anyone who has worked with J.D. Power and Ass. knows that they can be...um..."influ
62 UAalltheway : ALL of DL's aircraft are horrible and disgusting. I'm just trying to figure out why you took a US carrier across the atlantic. I hate DL for exactly t
63 CODC10 : Delta has always provided a consistently average product. I run into some great front-line employees from time to time, but flying Delta is, for me, a
64 Panamair : I guess you've been on all 522 of them...[Edited 2005-07-26 11:15:05]
65 Post contains links Ikramerica : That is a popular mantra/myth not supported by facts. Analysts are sheep, but loads this summer demonstrate that if anything, capacity is too low. Pr
66 B707Stu : Here's my 2 cents. I've been a loyal DL ffqnt flyer for about 10-12 yrs. I've flown BizE and First (when they had it) trans-atlantic from JFK to CDG a
67 Pope : All this discussion of DL's costs has nothing to do with the issue at hand. I paid $3,400 for a ticket and received service that wasn't very good. Ins
68 OttoPylit : Could that be in a way to cut costs while restructuring, maybe? If you don't remember, after Continental's last bankruptcy, their service was slashed
69 VS747SPUR : Any Delta flight I have been on has generally been on time with fantastic service and great prices. I feel that if someone gets a good price then ther
70 FlyPNS1 : Maybe you are right, but you have to be very careful where you make cuts. The cuts DL has made to inflight service have saved very little (most cuts
71 ContnlEliteCMH : I totally agree. I usually take the attitude, "If I don't tell them, then how will they know?" but lately I have come to realize that there are some
72 Luv2fly : I think this says it all in a nutshell!
73 OttoPylit : Because some people actually still like Delta over other carriers and prefer to stay with Delta. If I am a Million Miler with Delta and have lifetime
74 LACA773 : DL's BizE and F products have gone down the tubes and then some. It's a real shame. It really does seem you get better service in general on Song. The
75 FlyPNS1 : Many of these markets have supported DL mainline for decades...now all of the sudden they are too small. Most of these cities have far larger populat
76 Post contains images OttoPylit : I tried to stick to my promise, but I can't help it. First of all, this sentence should have ended with a question mark, otherwise you are confirming
77 Post contains images NonRevKing : That happens sometimes. Use one of the other (at least) two. Amazing you say that even tho each a/c gets a full clean before each intl flt. In the pl
78 TACAA320 : Not "perfect". But I must say the "best" U.S. carrier. As well as mine. I can expect that from others U.S. carriers, but from DL... No.
79 Pope : NonRevKing, You seem to have an excuse for everything. Given the financial condition of DL and the fact that it is still loosing its ass while selling
80 Luv2fly : You hit the nail on the head with this.
81 Padcrasher : Are you able to string two sentences together? This is like the 5th or 6th time in the last week where you say the same basic one liner. "That's it i
82 Padcrasher : Pope I may have missed this but I would guess you are making an effort not to to fly Delta? I hope so because speaking for myself I hope you stay off
83 Post contains images Luv2fly : I see customer care comes first with you! I am not sure if you work for DL or not though if you do I can see why they are having the problems they ar
84 Padcrasher : If it were me I would take BA on the route. The have "FOUR CLASSES" of service, not just two like shabby Delta, so as you stroll back down the aisles
85 Padcrasher : Item 22 listed under Forum rules ant Airliners.net aka "the luv2fly amendment" "Please spend some time to make your posts interesting and easy to unde
86 DeltaMIA : You don't think that has to do with the size of the company. DL only has so many mainline aircraft. Unfortunately they have to choose where to send t
87 Pope : And again, the response from the DL employee is that the problem is the customer. We'll I have decided to stay off Delta, whenever possible. Since I
88 FlyPNS1 : From a purely domestic standpoint, you'd have a pretty short list. Just off the top of my head, the only cities where DL is the sole mainline carrier
89 OzGlobal : Just flew 6 long haul and regional sectors in J on BA and was address by name on all flights and sectors. DL is not on the same planet as BA.
90 NonRevKing : Not excuses, explanations. You're impossible to satisfy. That has nothing to do with the fact Delta is losing money. If you don't understand this, th
91 Pope : Not one substantive response. Again, in your eyes its the customer's fault. You know you're in trouble when even the CEO has doubts about whether you
92 NonRevKing : Nope, just you. Delta voted favorite carrier for business travelers. That's something you've decided, not me. B
93 Post contains links TACAA320 : Don't see why customer's fault. The customer is always right, even if he[she] is wrong. Do you receive any "official" explanation from DL's customer
94 DeltaMIA : You did leave off a few, but unfortunately I wasn't referring to Domestic only as having an international flight schedule as B6 and FL do adds to DL'
95 OzGlobal : Nice to see some one-eyed company loyalty from employees here, but you know the saying, "'denial' is not a river that runs through Egypt..."
96 B707Stu : I believe CO serves DAB, at least they used to. As to the general theme of this discussion: I see both perspectives. The airline employee is attempti
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End Of DL Widebody Service At LGA? posted Sat Dec 24 2005 20:13:34 by JFKLGANYC
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DL's Scottish Service EDI/GLA posted Tue Nov 7 2006 18:12:04 by AV8AJET
Any Chance Of A GLA - AUH Service With Etihad? posted Tue Nov 7 2006 15:22:07 by 8herveg
Future Of United PS Service posted Sun Sep 17 2006 17:21:11 by B742
DL New Service At ILG..How Did Day 1 Go? posted Sun Jul 2 2006 01:16:37 by N917ME
Status Of DL Ex-Shuttle 738's? posted Fri Jun 23 2006 18:40:18 by AV8AJET
Finally, Some Pix Of DL"s "refreshed" BizE! posted Wed Jun 14 2006 20:39:17 by RwSEA
Regs. Of DL 763's With Upgraded Bizelite? posted Wed Jun 7 2006 18:03:23 by Gokmengs