FlyBoeing From United States, joined May 2000, 865 posts, RR: 1 Reply 1, posted (8 years 3 months 1 week 6 days 9 hours ago) and read 490 times:
If you ever choose to not fly an airline, choose Northwest. Even their long range flights are flown on dirty aircraft. They don't give out meal vouchers when their planes are delayed, and they make what seems to me a series of not just customer-screwing mistakes but OUTRIGHT SCREWUPS. My family was going to Seattle, and at EWR there was one check-in agent for 100 people. My dad and I dropped off the car while my sister and mom waited in line, 90 minutes before departure. We parked in Lot G- extremely far away, as there was no room in lots D, E, and F- and took forty minutes to get back, running like hell. Turns out that the flight was delayed and 100 people had to layover in MSP at NW's cost, in the Sheraton.
And their airplanes mechanical with abandon...
And they don't give out decks of cards...
And they don't even feed you on six-hour flights...
And their LAVATORIES LEAK! Ewww.... gross. My family members refuse to use the lav on NW aircraft.
For the love of God, man, if you're to choose an airline, choose Continental. When things go wrong, Gordon's people kill themselves to make things right.
Pat747 From Belgium, joined Jul 1999, 39 posts, RR: 4 Reply 2, posted (8 years 3 months 1 week 6 days 4 hours ago) and read 444 times:
Hello robban_r ,
I agree with FlyBoeing about NW , but I've had bad experiences with Garuda Indonesian also .
Over 18 years ago Air France was very bad for their flights to the french Caraibe ( Pointe a Pitre and Fort de France ) . Before boarding you needed to take a lunch paket in a container with your two meals for the flight inside .
There was no movies and no service at your place , it was a self-service at the galley for the drinks .
It was a 747-100 .
FlyBoeing From United States, joined May 2000, 865 posts, RR: 1 Reply 3, posted (8 years 3 months 1 week 6 days 3 hours ago) and read 423 times:
I kind of think that a self-service galley'd be a great idea. And getting your meals in a packet before flying would be a great way to control the time you eat. Admittedly, it'd be cold... but you could get around that with a sandwich or salad in a bag. It's not classy, but it's filling.
On the other hand, no movies from Paris to the Caribbean? Not bloody likely.
PH-BZA From , joined today!, posts, RR: Reply 4, posted (8 years 3 months 1 week 6 days 3 hours ago) and read 406 times:
Well once when our NWA flight was overbooked, the ones who were bumped were offered (I believe) food vouchers and some # miles or a discount or so on their next ticket (I forgot).
FlyBoeing From United States, joined May 2000, 865 posts, RR: 1 Reply 5, posted (8 years 3 months 1 week 6 days 3 hours ago) and read 400 times:
The measure of a good airline and a bad airline is whether they don't make mistakes that hurt themselves and passengers and whether they go the extra mile. NW has that too many mistake problem, like I said above and have experienced flying with them because they are the only U.S carrier to the Philippine Islands. They overbook their flights, yeah, they give you extra stuff. All airlines are supposed to do that. If they didn't then we'd be in trouble. But US Airways went the extra mile on the Wednesday before Thanksgiving last year (a GIGANTIC travel day in the USA) and let me fly home six hours earlier on a flight that I wasn't supposed to be on. She even got me into first class. The airline got a free seat and I got home early. NW doesn't do that. NW wouldn't give you a cup of warm spit.
Hypermike From United States, joined Dec 1999, 1001 posts, RR: 5 Reply 7, posted (8 years 3 months 1 week 6 days 2 hours ago) and read 371 times:
This all depends on your definition of "not good."
If you read through the posts on this forum, you'll find hundreds of posts with good experiences of Airline X and an equal number of bad experiences of Airline X. I have this hate/love relationship with United, yet I have a love/hate relationship with US Airways.
One of the keys to a successful company is management of your customers' expectations. In that regard, Southwest is a fantastic company. You know what to expect: peanuts, a soda, and off-the-wall people. You can also expect a poor seat selection if you get to the gate late, and you can expect to be hungry if you don't grab a burger on your way to the airport when flying LAX-BWI.
Gordon Bethune, CEO of Continental, talks in his book about why companies like the Gap, Radio Shack, and McDonalds are so successful. Their secret is consistency. If an airline is consistently friendly, on-time, and rarely loses your luggage, it's probably a pretty good airline.
Blade From , joined today!, posts, RR: Reply 8, posted (8 years 3 months 1 week 6 days 2 hours ago) and read 370 times:
Last year I missed my flight (last for the day) with NWA, because of the storm and I had to spend one night in Minneapolis. So guess what, NW gave me food vouchers and for Hotel room too. Then I missed flight again in the morning and nobody didn’t ask me anything, they just booked me for the next one.
Last week my sister missed flight by only couple of minutes. She was very upset because she had to be on her destination on time. So guess what again, NW gave her first class ticket. O yeah, FIRST CLASS TICKET for her next flight So what do you think about this??? Do you still think that NW does not do that.
Your words: "NWA wouldn't give you a cup of warm spit”???????
CV990A From United States, joined Sep 1999, 1303 posts, RR: 0 Reply 10, posted (8 years 3 months 1 week 5 days 22 hours ago) and read 343 times:
I have never flown NW, so I don't have any personal experience w/ the airline, but it sounds like NW is suffering from an uneven service quality- some good experiences mixed with some bad. Sadly, no one looks at the positive, but focuses on the negative, and that's why NW isn't regarded highly by many people...
PH-BZA From , joined today!, posts, RR: Reply 11, posted (8 years 3 months 1 week 5 days 22 hours ago) and read 326 times:
I agree. I have also heard about many bad experiences with NWA, but other than that besides the old planes I have not had any problem with service. I believe that one would experience problems with any large airline anyway since it is hard for a large airline to manage closely an empire spanning the entire world just as it was hard for Rome to do.
Acvitale From United States, joined Aug 2001, 921 posts, RR: 18 Reply 12, posted (8 years 3 months 1 week 5 days 21 hours ago) and read 322 times:
I have had numerous bad experiences with NW. I no longer fly with them. I can remember one trip where it took 3 days to fly from MCI-MSP-DLH. I ended up renting a car in MSP and driving to DLH.
On the other hand, I hear that things have improved since I swore them off. Friends are enjoying them. I refuse to try again. Too many bad experiences. And yes I am a frequent traveller generally Y and B fares occasionally F and over 300K miles in 1999 alone.
I also had sworn off CO but now I love them same goes for TWA used to hate them. Now my carrier of choice.
Delta is a necessity as of where I live (they own 70-80% of the market) but, they are rude, late and a pain...
Canuck From United States, joined Aug 2008, 0 posts, RR: 0 Reply 13, posted (8 years 3 months 1 week 5 days 20 hours ago) and read 313 times:
I can relate to the love-hate relationships. I had one with Air Canada on my trip to Quebec City last week.
On the way there, I was upgraded to Executive Class on the red-eye from Edmonton to Toronto simply because I was a tired guy who is 6'4".
On the way back, I was re-routed and bumped off an airplane.
I find AC's service at airports that AREN'T Toronto or Montreal is excellent. YYZ and YUL seem to be having problems with the logistics of the merger (I miss CP already)
Qantas 747 From , joined today!, posts, RR: Reply 14, posted (8 years 3 months 1 week 5 days 14 hours ago) and read 285 times:
I must say the service on Ansett Australia was quite bad......
not only because I'm a Qantas fan, but it really was disgraceful the way they treated us badly
Goingboeing From United States, joined Dec 1999, 4870 posts, RR: 26 Reply 15, posted (8 years 3 months 1 week 5 days 13 hours ago) and read 285 times:
This thread might be better titled "What is your least favorite airline". Opnions will differ. I've only flow NWA twice, but both times service was excellent, the trips were on time, I had to change my return out of MSP and the res agents and counter agents were pleasant and helpful. I have nothing but compliments for them.
My "least favorite" airline is Delta. Back when I used to travel 80% of the time, Delta was my airline of choice. Service was great - in fact they led the league. I don't know what's happened since, but their "service" has gone to hell in a handbasket. They no longer pre board families with children, they apparently don't know what gates connecting flights are leaving from in ATL, they've made boneheaded mistakes (filling aircraft with enough fuel to go to SLC when the actual destination was ATL - causing a delay while the fuel was pumped off). CAncelling the "juniors" reservation when father and son were travelling together since "There were 2 John Smiths on that flight". Not allowing changes to ticketless travel without going to the airport to make the change. Silly stuff that adds up. Now I will only fly them as a last resort.
Western737 From United States, joined May 2000, 489 posts, RR: 0 Reply 16, posted (8 years 3 months 1 week 5 days 13 hours ago) and read 269 times:
After I read those comments about NWA, I find it seems interesting since I have been flying on NWA flights between MSP-DCA frequently and I don't recalled any problems except one time when I arrived DCA late night and they mishandled my suitcase. They quickly found my bag and brought it to my home themselves in the morning. I didnt complain, though. Even though I went thru some long delays with all airlines and I still didnt complain since I get opportunity to watch those planes... Longest delay was about 5 hours at Stapleton airport and I ain't complain... Back to answer this topic, I think I would take TWA which was when I finally complained that they put lousy quality seat on their MD80 which I can feel the metal stick against my back all way to St. Louis from New Orleans. This might be just cheap one therefore all airlines are seem same to me...
Af3876 From Spain, joined May 2000, 49 posts, RR: 0 Reply 17, posted (8 years 3 months 1 week 5 days 12 hours ago) and read 256 times:
i've never flown NW but all you say from it, you can say from IBERIA or Spanair. I was 50 hours delayed on my way back to MAD from SJO and all i got from Iberia was a 3 stars hotel room, a boucher for meals and a 3 minutes call. Can you believe i had to pay for the extra bottle of water?
About Spanair, is almost the same, I still wait them to pay me for my lost baggage 6 months ago, and a explanation for the cancellation of 2 flights, 4 months ago. let me say i belive it's still working due to its alliance with lufthansa, and SAS. I wonder why such a good airline as Lufthansa joined Spanair.
FFMilesJunkie From , joined today!, posts, RR: Reply 18, posted (8 years 3 months 1 week 5 days 11 hours ago) and read 241 times:
As an Airplane Fan, I would not like to fly NW. Most of their planes are just plain old. Sure, some people like vintage planes, but who would want to fly an old DC-10 to Europe when they can fly a brand new 777, 767, or A330 with personal TV's. I know they have a few new Airbus 319's and 320 for domestic, but a good chunk of their planes are 30 year old DC-9's, 727's, and DC-10's. I know you can refurbish old planes to make them look nice, but put me on a factory fresh plane with all of the latest gadgets!!!
TWFirst From Vatican City State (Holy See), joined Apr 2000, 5936 posts, RR: 48 Reply 19, posted (8 years 3 months 1 week 5 days 10 hours ago) and read 241 times:
For me, it's NW's customer service that's the killer. To be fair, I have flown on them several times without any problems. But I've also flown on them several more times and have had numerous encounters where employees just didn't give a flying crap about customers' perceptions or experience. I think NW's biggest fault is their inability to have access to the most up-to-date information regarding mechanical, ATC delays, or whatever, and to communicate openly and honestly to customers. I've had experiences like walking up to a counter where two agents were talking loudly about who had to work when and "I'm not doing that..." etc., etc., pretty much ignoring me and continuing their conversation. I've been third in line to get checked in and had to wait a half an hour because there was only one agent at the counter, while the line extended over 30 people. Bottom line: Many NW employees don't like their jobs and don't care about how they treat people, and as a resident of Minneapolis/St. Paul, I know that most of that is due to the way they are treated by management. And yes, their planes are old. I'd rather add an extra 1.5 hours to my trip and fly a brand new 717 down to St. Louis than to fly on a dirty old DC9 or 727 or whatever.
VirginA340 From United States, joined Jul 2005, 15 posts, RR: 0 Reply 20, posted (8 years 3 months 1 week 5 days 8 hours ago) and read 223 times:
I've had my share of problems with British airways. I'm not down playing them for the fun of it because I'm a virgin Atlantic fan but the way That thier agents yelled at my dad at JFK and the way their racist flight attendants say rude and mean phrases like "Damn Hindus" or my favorite " Who do these bloody New Yorkers think we are!?! Their Servants!?!" I thought that it was the FAs job to make sure that the passenger is satisfied and it's no the job of FAs to judge you on your racial backround or on where your from. Atleast Gordon Bethune's and Richard Branson's people on Virgin and Continental litterally would do anything just to correct the problem so that the customer will come back and will leave the flight feeling tlike that the airline employees actually do care about the passengers.
AviationMaster From Switzerland, joined Oct 1999, 1973 posts, RR: 22 Reply 22, posted (8 years 3 months 1 week 4 days 20 hours ago) and read 184 times:
I think Malaysia Airlines, Garuda Indonesia and Sempati Air are the worst airlines in South East Asia. Garuda Indonesia and Sempati's service are very bad and their pilots are all green horns or almost all rather. As to MAS, their planes (esp. 737-400s) are ageing except 4 their B777, B747-300,400s and A330s. Once in a morning flight fm Penang to KL, while the plane was ready to take off, as the pilot apply thrust, the 2 engines sound so bad and annoying. As it gets to 96% N1, it was damn noisy and it scared me at once. In this case, the engines might explode!! As u may know the runway at Penang Int'l Airport is rather short(but it is ok 4 B747-400s) As it is getting to the end of runway, it is still not V2 yet, the plane was almost skidding out of runway, but the pilot despiting the safety and pull the nose up, but i think only 5-7 degrees up, the plane climbed at i think 1000fpm....4 god sakes.....it takes a long time to get to 250 knots.....it was very bad indeed. When the plane is up and retracting landing gear, I asked the air hostes about the reluctant take-off and the engines, she told me this plane had been in this situation 4 a couple of days aledy. i think most probably the Malaysian airlines is lack of money as the economy in M'Sia is bad...i think Singapore Airlines is one of the best airlines in Asia Pacific.....
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So what do you think about this??? Do you still think that NW does not do that. 
(I miss CP already)
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