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Why AA Eagle So Inconveniently Located At SJU?  
User currently offlineCayMan From Canada, joined Aug 2003, 905 posts, RR: 9
Posted (9 years 4 months 4 weeks 1 day 23 hours ago) and read 2971 times:

I really like SJU and think AA operations there are pretty impressive. However, one question about location of AA Eagle?

I would think that Eagle moves more international pax through SJU than anyone--by a long shot--considering all the Eagle ATRs to the many islands in the region? However, Eagle is located at the far western end of the terminal--and on arrival pax have to walk to the very opposite end of the terminal to clear immigration and customs. I am not sure Eagle could be any more distant from immigration hall?

Why is it set up this way? Given that all Eagle pax are shuttled to terminal from a/c on buses in any event--could they not have an entrance somewhere closer to immigration? The walk doesn't bother me especially--although it is very very long--but considering the demographic of many of the pax (plenty of senior citizens etc) would not Eagle as one of the more important tenants of SJU be better suited a little closer?

8 replies: All unread, jump to last
 
User currently offlineChepos From Puerto Rico, joined Dec 2000, 6236 posts, RR: 11
Reply 1, posted (9 years 4 months 4 weeks 1 day 20 hours ago) and read 2898 times:

Space at the San Juan International Airport is at a premium right now, AA Eagle has a very extensive operation and there is not alot of space to relocate to any othe area of the airport. They (AA Eagle) used to operate out of gate 12 and 14 but they ran out of space, which was much closer to immigration .
Chepos



Fly the Flag!!!!
User currently offlineCayMan From Canada, joined Aug 2003, 905 posts, RR: 9
Reply 2, posted (9 years 4 months 4 weeks 1 day 20 hours ago) and read 2878 times:

I don't mean re-locate the whole operation--but since the buses have to drop pax off anyway couldnt they be dropped off in a door/entrance closes to customs hall? That wouldn't mean re-locating operations.

User currently offlineTheGreatChecko From United States of America, joined Mar 2004, 1130 posts, RR: 2
Reply 3, posted (9 years 4 months 4 weeks 1 day 19 hours ago) and read 2834 times:

Quoting CayMan (Reply 2):
I don't mean re-locate the whole operation--but since the buses have to drop pax off anyway couldnt they be dropped off in a door/entrance closes to customs hall? That wouldn't mean re-locating operations.

That would also require towing or taxing aircraft to the opposite end of the field. That costs money and time (which also costs money).

The thought probably goes like this, a passenger would have to walk about the same distance to get his bags or connect to another flight, so it really isnt that big of a deal. Yes, I agree its inconvienient, but it operationally makes sense.

GreatChecko



"A pilot's plane she is. She will love you if you deserve it, and try to kill you if you don't...She is the Mighty Q400"
User currently offlineCayMan From Canada, joined Aug 2003, 905 posts, RR: 9
Reply 4, posted (9 years 4 months 4 weeks 1 day 19 hours ago) and read 2820 times:

Quoting TheGreatChecko (Reply 3):
That would also require towing or taxing aircraft to the opposite end of the field. That costs money and time (which also costs money).

Why would that change anything with where to park the aircraft? All I am suggesting or querying is why the shuttle buses that have to take people from the aircraft anyway--can't shuttle them down the fiield and let them enter at a gate closer to the immigration hall?

I agree if it involves relocating all of Eagle it would not be feasible--but some of those ATRs park about 30 yards from the door--and yet it is still necessary to get in a bus to ride a stone's throw over to doorway--understandably pax cannot be walking across the tarmac. But if they are loaded into buses anyway--why not have buses deliver them a little closer to where they need to be.

I disagree that it "isn't a big deal"--for me it is not, evidently not for you either--but I just transited through there 4 times over the last week and on 3 of those flights overheard pax complaining about the extremely long walk. It does not add to the customers' positive experience when transiting through SJU in thsoe circs--


User currently offlineTheGreatChecko From United States of America, joined Mar 2004, 1130 posts, RR: 2
Reply 5, posted (9 years 4 months 4 weeks 1 day 18 hours ago) and read 2776 times:

Quoting CayMan (Reply 4):
customers' positive experience

On AA eyebrow , they talk about it, but when it comes down to it (like most airlines) it comes down to dollars and cents.

Even your idea of shuttling people nearer might work, but it would cost money in reconfiguring an area nearer to customs to allow busses to drop off passengers, reconfiguring gates to allow the busses to pass more easily, etc.

SJU is quite packed, especially near the central terminal, and this type of project would probably be more work than its worth. Throw in the efficiency (or lack there of) of the local contractors and airport administration and it would be a mess.

Is it a long walk? Yes. Does it "not add to the customers' positive experience?" Yes. Is AMR going to do anything about it? Unfortunately, no, not in their current financial situation.

The only thing that would cause a major change would be one of the other regionals updating their terminal and making things more convenient AND passengers actually shopping for convenience not low fares. I don't think that is going to happen anytime soon though.

GreatChecko



"A pilot's plane she is. She will love you if you deserve it, and try to kill you if you don't...She is the Mighty Q400"
User currently offlineCayMan From Canada, joined Aug 2003, 905 posts, RR: 9
Reply 6, posted (9 years 4 months 4 weeks 1 day 17 hours ago) and read 2712 times:

You make some very good points.

I'll tell you one thing though--they could at least have the moving walkways working and that would be a big help.

And I take your point--you cannot run an airline based on gripes of pax--who will find something to complain about no matter what.

SJU is very busy for sure--that said I think it runs pretty well---I've always had a good expereince there with lineups either at customs or security.


User currently offlineTheGreatChecko From United States of America, joined Mar 2004, 1130 posts, RR: 2
Reply 7, posted (9 years 4 months 4 weeks 1 day 14 hours ago) and read 2652 times:

Quoting CayMan (Reply 6):
they could at least have the moving walkways working

Did I mention the efficiency of the local contractors and the Port Authority....  Silly

AA should get those things working, thats inexcusable. It just looks run down, see STL Terminal D for a definition of that.

GreatChecko



"A pilot's plane she is. She will love you if you deserve it, and try to kill you if you don't...She is the Mighty Q400"
User currently offlineCambrian From United Kingdom, joined Sep 2003, 619 posts, RR: 5
Reply 8, posted (9 years 4 months 4 weeks 1 day 14 hours ago) and read 2624 times:

Having flown in recently from BGI, I was so happy to get off the horrible ATR sardine can that I had the "pleasure" of travelling in for 2 and a half hours, that I didn't really notice the walk.

But it was a long schlep to immigration.

BTW, off topic slightly, but why were the baggage tags removed from my suitcase before I left the terminal at SJU?


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