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Annoyed With First Choice Over Checked In Baggage  
User currently offlineOrion737 From , joined Dec 1969, posts, RR:
Posted (9 years 4 months 2 weeks 6 days 23 hours ago) and read 2767 times:

Last month flying back from Kos to Manchester on FCA2309, I checked in the bag at Kos and once home began to unpack and realised that the bag had been tampered with and that a carton of smoking tobacco I bought back for my grandfather had been stolen.

I was very unnerved that a bag, I had taken all due care with and not left unattended had been interfered with. In these days of high security, I ound it worrying that a baggage handler would have had sufficient time and opportunity to open a bag and steal from it.

I rang FCA and relayed the details. The genteman I spoke with assured me that he would make a note of the incident and asked did I want to claim for the missing tobacco.

Although the cost of the stolen tobacco was only around £30, I thought I may as well, so I did as the gentleman requested and confirmed the details of my loss in writing.

I then received a letter from GAB Robbins aviation adjusters who advised me that I had to forward documentation, inluding an original purchase receipt. Now considering that the tobacco was a present and that I was hardly likely to fly out for a refund, I never kept the receipt.

They then told me that as my letter arrived after seven days of the occurence that they would be unable to deal with the claim. I rang and found the insurers to be quite dismisive of my security concerns.

I am now very angry at FCA and their attitude in todays current climate. So much so that I am informing my MP and considering seeking my own legal advice. If checked baggage is being tampered with, then this is information THE TRAVLLING PUBLIC HAS A RIGHT TO KNOW and I intend to make details of my incident public.

[Edited 2005-08-03 13:43:45]

49 replies: All unread, showing first 25:
 
User currently offline7LBAC111 From United Kingdom, joined Jul 2004, 2566 posts, RR: 35
Reply 1, posted (9 years 4 months 2 weeks 6 days 23 hours ago) and read 2747 times:

Oh dear god!!!!

Quoting Orion737 (Thread starter):
that I had to forward documentation, inluding an original purchase receipt. Now considering that the tobacco was a present and that I was hardly likely to fly out for a refund, I never kept the receipt.

Having worked in travel Orion, you should know that carriers or their agents will rarely reimburse when you cannot produce an original receipt. What is to stp you saying your £1000.00 video camera was stolen too?

Quoting Orion737 (Thread starter):
I rang and found the insurers to be quite dismisive of my security concerns.

Dismissive maybe, but not a major security concern IMHO.

Quoting Orion737 (Thread starter):
I am now very angry at FCA and their attitude in todays current climate

Not FCA who replied to you - it was their agent. Give FCA a chance by telling them you are unhappy with the attitud of their agent.

Quoting Orion737 (Thread starter):
So much so that I am informing my MP and considering seeking my own legal advice

Over £30???  rotfl 

Quoting Orion737 (Thread starter):
THE TRAVLLING PUBLIC HAS A RIGHT TO KNOW and I intend to make details of my incident public.

Drama queen!

7LBAC111



Debate is what you put on de hook when you want to catch de fish.
User currently offlineXXXX10 From United Kingdom, joined Jan 2000, 777 posts, RR: 0
Reply 2, posted (9 years 4 months 2 weeks 6 days 23 hours ago) and read 2732 times:

For my $0.02 I would threaten to tell all those people who need to know about this theft.

The Police

Customs

DETR

Airport authorities.

An airline employee has opened a passengers bag that is serious- There is also a consumer travel show here in the UK called Holiday Uncovered -the airline might take the view that it is not worth the bad publicity.


User currently offlineOrion737 From , joined Dec 1969, posts, RR:
Reply 3, posted (9 years 4 months 2 weeks 6 days 23 hours ago) and read 2713 times:

I am glad you consider it a serious matter and one that warrants investigation. Thanks xxxx10 for your advice. I am just about to contact the Air Transport Users Council.

And its not the money 7LBAC111, Its the fact that anyone interering with checked, secured luggage and stealing from it is a serious and potential threat to security.

I have a right to get the facts out to the people it concerns; the UK travelling public.

I had a contract of carriage with FCA and if anything happens to my baggage it is their responsibility.


User currently offlineLeej From United Kingdom, joined Apr 2001, 300 posts, RR: 0
Reply 4, posted (9 years 4 months 2 weeks 6 days 23 hours ago) and read 2711 times:

I'm with you on this one Orion737
Regardless of what has been stolen, this theft amounts to a major security breach. Somebody has tampered with the luggage after it has been checked in. For those of you who think this is not an issue, then please Google 'Lockerbie'.
Your luggage is supposed to be secure until it rolls off the carousel at your destination airport. There is absolutely no point in having heightened security if any old 'Spiros' can open your bags and tamper with them.
If I were you I would spend 10 minutes composing a fax and sending it to the Kos airport manager. Fax number is 0030 22420 56000.


User currently offlineOrion737 From , joined Dec 1969, posts, RR:
Reply 5, posted (9 years 4 months 2 weeks 6 days 23 hours ago) and read 2702 times:

Thanks for your advice and support. Nice to know you think I am doing the right thing in seeing through this matter.

User currently offline747400F From , joined Dec 1969, posts, RR:
Reply 6, posted (9 years 4 months 2 weeks 6 days 22 hours ago) and read 2696 times:

Bags get tampered with all the time. Which is why you must answer "yes" when you checkin directly after one flight and the check-in person (in Britain at least!) asks you "Have you left you bag unattended at any time since you packed it, Sir?".

It always causes quite a reaction when I answer "yes" - but when I explain why they allways seem to understand!


User currently offlineOrion737 From , joined Dec 1969, posts, RR:
Reply 7, posted (9 years 4 months 2 weeks 6 days 22 hours ago) and read 2690 times:

Yes but the bag had been with me at all times. What is the point in that, however, if a unscrupolous baggage handler is opening the bags and removing items. Its very unnerving and I intend to pursue the matter until I have some assurance that FCA are doing all they can in resort to ensure this dosent happen again.

User currently offline747400F From , joined Dec 1969, posts, RR:
Reply 8, posted (9 years 4 months 2 weeks 6 days 22 hours ago) and read 2682 times:

Quoting Orion737 (Reply 7):
Yes but the bag had been with me at all times.

That's just it - it HAS NOT been with you all the time!

But you are right in pursuing the matter, but I just don't assume theaft from bags will disappear. Which means that the airport/airline/handling agent will be accountable.


User currently offlineOrion737 From , joined Dec 1969, posts, RR:
Reply 9, posted (9 years 4 months 2 weeks 6 days 22 hours ago) and read 2673 times:

Exactly so FCA are responsible for my baggage once I have checked it in. I should have been compensated for the theft and my reporting of the matter should have been better handled.

User currently offline7LBAC111 From United Kingdom, joined Jul 2004, 2566 posts, RR: 35
Reply 10, posted (9 years 4 months 2 weeks 6 days 22 hours ago) and read 2657 times:

Hypothetically speaking, whats to stop you saying you had other, more expensive items stolen. Wasn't it locked? Were there no signs it had been tampered with before you left the airport?

Had you completed a PIR at the airport, you may have stood a better chance of success. Because you left the airport, and as such the carrier cannot verify if it was interefed with, you will have a difficult, ahem, case!

7LBAC111



Debate is what you put on de hook when you want to catch de fish.
User currently offlineOrion737 From , joined Dec 1969, posts, RR:
Reply 11, posted (9 years 4 months 2 weeks 6 days 22 hours ago) and read 2641 times:

I am well aware of that 7LBAC111. I know I basicaly have only my word for the item being stolen. I never intended to claim but the man I spoke with told me I would probably be entitled to do so.

My main concern is that I take all due care to ensure the security of my luggage. Once I check that bag in, then I do not expect that bag to be tampered with.

It raises security issues and I want them to be investigated.


User currently offlineDogfighter2111 From United Kingdom, joined Nov 2004, 1968 posts, RR: 1
Reply 12, posted (9 years 4 months 2 weeks 6 days 22 hours ago) and read 2634 times:

Quoting Orion737 (Reply 9):

I must say that i agree with you contacting everyone possible. It is for the principle.

Although, unless you had a PadLock, or it was secured in some way so that nobody could get in to it then it is pretty petty.

+ How do you even know that it was stolen, it could've fallen out of your bag in the hotel or maybe you thought you'd packed it but left it lying somewhere.

Thanks
Mike


User currently offline7LBAC111 From United Kingdom, joined Jul 2004, 2566 posts, RR: 35
Reply 13, posted (9 years 4 months 2 weeks 6 days 22 hours ago) and read 2626 times:

Quoting Orion737 (Reply 11):
It raises security issues and I want them to be investigated.

Fair enough. But if you house was broken into you'd call the police, if your car had its hubcaps stolen you'd call the police. But when your luggage is stolen, you opted not to call the police. You opted to write a letter, Why? What's the difference. Theft is theft.

What do you honestly hope to achieve. I know it's not about the £30 - okay, whether you get it back or not. Do you really expect this case to be of any interest to anyone except the persons involved. Kos isn't exactly a hotbed of terrorsit activity, though you can rightly ask questions of the security there.

However should your baggage being interefered with trigger an investigation into lots of other cases at the airport, well that;s a different matter altogether.

7LBAC111



Debate is what you put on de hook when you want to catch de fish.
User currently offlineOrion737 From , joined Dec 1969, posts, RR:
Reply 14, posted (9 years 4 months 2 weeks 6 days 22 hours ago) and read 2608 times:

I consider it my duty to inform the airline of what happened. I dont expect my concerns to be dismissed.

As for kos not being a hotbed of terrorism, I agree. However, the flight was on board a UK airline and inbound to the UK, therefore I expect the security aspects to be considered carefully and investigated.

I think it absurd to suggest that just because this was a charter flight out of a package holiday airport, this makes this incident any less important.


User currently offlineOrion737 From , joined Dec 1969, posts, RR:
Reply 15, posted (9 years 4 months 2 weeks 6 days 22 hours ago) and read 2599 times:

As for informing the police, who do I contact see is likely to have happened overseas; Interpol? The Greek Ambassador? or my local PC?

Its the airline who should be interested. It is they who carried the luggage.

[Edited 2005-08-03 14:51:39]

User currently offline7LBAC111 From United Kingdom, joined Jul 2004, 2566 posts, RR: 35
Reply 16, posted (9 years 4 months 2 weeks 6 days 22 hours ago) and read 2591 times:

Quoting Orion737 (Reply 14):
I think it absurd to suggest that just because this was a charter flight out of a package holiday airport, this makes this incident any less important.

DO NOT MISQUOTE ME Orion.

I acknowledge here:

Quoting 7LBAC111 (Reply 13):
Kos isn't exactly a hotbed of terrorsit activity, though you can rightly ask questions of the security there.

and here:

Quoting 7LBAC111 (Reply 13):
should your baggage being interefered with trigger an investigation into lots of other cases at the airport, well that;s a different matter altogether.

Now answer my questions.

Quoting 7LBAC111 (Reply 13):
But when your luggage is stolen, you opted not to call the police. You opted to write a letter, Why? What's the difference. Theft is theft.



Quoting 7LBAC111 (Reply 13):
What do you honestly hope to achieve



Debate is what you put on de hook when you want to catch de fish.
User currently offlineOrion737 From , joined Dec 1969, posts, RR:
Reply 17, posted (9 years 4 months 2 weeks 6 days 22 hours ago) and read 2590 times:

Oh and 7LBAC111, we may disagree on many things on this forum but I think the security of British aircraft carrying British subjects inbound to the UK should be taken seriously and above the petty rivalries on this forum.

It being a charter flight from Kos makes no difference to the potential security threat


User currently offline747400F From , joined Dec 1969, posts, RR:
Reply 18, posted (9 years 4 months 2 weeks 6 days 22 hours ago) and read 2588 times:

Quoting Orion737 (Reply 15):
see is likely to have happened overseas

is it?

Why could it not have happened when they plane landed back in the UK?


User currently offline7LBAC111 From United Kingdom, joined Jul 2004, 2566 posts, RR: 35
Reply 19, posted (9 years 4 months 2 weeks 6 days 22 hours ago) and read 2583 times:

Quoting Orion737 (Reply 15):
As for informing the police, who do I contact see is likely to have happened overseas; Interpol? The Greek Ambassador? or my local PC?

If you got robbed in New York, who would you call? THE LOCAL POLICE!!! How do you know the bag wasn't interefered with at your arrival airport? YOu don't!

Wise up.



Debate is what you put on de hook when you want to catch de fish.
User currently offlineOrion737 From , joined Dec 1969, posts, RR:
Reply 20, posted (9 years 4 months 2 weeks 6 days 22 hours ago) and read 2581 times:

What do I honestly hope to achieve? I hope to highlight the fac that checked luggage can be tampered with and hope an investigation may reduce these potentially serious incidens.

Why did I not contact the police? who? Greek Ambassador? Interpol? local bobby? I contacted the airline as it was they who I had a contract of carriage with.


User currently offlineOrion737 From , joined Dec 1969, posts, RR:
Reply 21, posted (9 years 4 months 2 weeks 6 days 22 hours ago) and read 2575 times:

I am too angry to argue with a man who jumps on my back everytime I open my mouth.

I am so concerned I am going to visit my MP and seek his advice.


User currently offline7LBAC111 From United Kingdom, joined Jul 2004, 2566 posts, RR: 35
Reply 22, posted (9 years 4 months 2 weeks 6 days 22 hours ago) and read 2572 times:

Quoting Orion737 (Reply 20):
I contacted the airline as it was they who I had a contract of carriage with.

So if you were robbed in Kos, you wouldnt call he police? Odd. Very odd. Or would you call your Rep first, cos after all yu had a contract with them for your holiday. Or whatabout Visa, cos after all it was your Visa card they were after!



Debate is what you put on de hook when you want to catch de fish.
User currently offlineMhodgson From United Kingdom, joined Dec 2002, 5047 posts, RR: 25
Reply 23, posted (9 years 4 months 2 weeks 6 days 22 hours ago) and read 2571 times:

Orion737 - lesson learned - always use a padlock on luggage. I agree it is a concern (though what your MP can do about a baggage handler in Greece I don't know), which is why people almost always lock bags to prevent such occurances of theft or planting of illegal items.

Is there any chance you left it in your hotel/apartment?



No trees were harmed by this message. However, several million electrons were terribly inconvenienced
User currently offlineOrion737 From , joined Dec 1969, posts, RR:
Reply 24, posted (9 years 4 months 2 weeks 6 days 22 hours ago) and read 2570 times:

Dont call me stupid, or little. I am neither as you would find out were we ever to meet. Which we wont be, I can assure you of that.

I will sign off this post now before I resort to calling you names whch I have so far been too polite to do. Unlike you, who hurls insult after insult at me.


25 Orion737 : Once last thing. I dont think it appropriate to criticise my character (stupid little man) just because you disagree with my opinion 7LBAC111. Thanks
26 Cornish : Well I can clearly see that the peopel who are up in arms about this are clearly not regular travellers around the world. Theft from bags is incredibl
27 Post contains images GVBIG : Orion737, is there anything you don't moan about?
28 Orion737 : I must confess I like a good moan, sorry everyone. But I do feel that my complaint should at least be noted and investigated, if only to stop further
29 7LBAC111 : Has nothing to do with me disagreeing with you. Nothing at all. Believe me. It has everything to do with what I perceive to be fundamental inconsiste
30 Orion737 : In your very first post in this topic, you called me a drama queen. I take that personally, especially from you, knowing your dislike of me. Please re
31 Post contains images Cornish : Well he did have a point, it was rather OTT
32 747400F : Buuhuuu! If "dramaqueen" is the worst anyone will ever call - you have no worries in life mate. Take a chillpill and go get something real to worry a
33 Orion737 : I wouldnt mind from anyone else, I can take a bit of leg-pulling, its just I know he dislikes me and I got a bit mad at him calling me names. However
34 Post contains images 747400F : a teeny weeny bit, perhaps!
35 Dogfighter2111 : An Airline will not want to part with it's money. FULL STOP. They are like Insurance Companies, the slightest little problem and you won't get anythi
36 Jamman : Orion737, After getting knocked back from GAB Robins by the 7 day rule you should have rung FCA back and they would have issued you with a 'courtesy r
37 Post contains links Leej : I still think this is a very valid issue. Regardless of the money, the issue is security. The fact that many people on this site are stating 'that it
38 GVBIG : Anyway, sounds more like the fault of the Handling company/airport security, so nothing to do with FCA.
39 Leej : FCA are responsible - they contract handling and security (which you have to pay for in your ticket). At Kos airport I believe it's Olympic Airways wh
40 7LBAC111 : How can I dislike you? I have never met you! I actually find you frustratingly entertaining. Even the most miserable of moderators would find this so
41 Cornish : No that is not what I am saying. Security is a serious issue, I of all people know that. what I am saying is that the issue of theft is one that is w
42 AirEuropeUK733 : Take it from someone who used to work in the insurance business - unless it's belt and braces you'll not get a penny from them. I think the best you
43 Orion737 : Dont be sorry Mike, you speak the truth. I decided against taking it further. Whats the point? it falls on deaf ears. Its sad though that these compla
44 Planesailing : That is why I have the 3 locks that come on the case, a normal wrap around baggage belt, and a lockable luggage belt!! Can never be too safe! So if a
45 Crosswind : That isn't the case. When you collect your baggage on arrival you should check the locks and fastners are still closed and have not been tampered wit
46 Post contains links and images AIHTOURS : A sensible answer Crosswind, that should cover mostly everything Orion. Like he says, at the baggage belt, (and they do this at EMA for sure) you are
47 7LBAC111 : How did you get from this: to this in a matter of 9 hours?? 7LBAC111
48 Diesel1 : Simple, it's not their problem. I don't understand why. You contacted them, they dealt with your concern. What do you exepct from them? You also need
49 A321fly : The art of wrapping cases in cling film seems to becoming more adopted around the world, they are even doing it in CY, a country where stealing is unh
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